Fusion IT

What Fusion IT does

Fusion IT is a privately held managed service provider (MSP) headquartered in Grand Rapids, Michigan, serving small and mid-sized businesses primarily in West Michigan. The company was founded in 2007 through the merger of Consultation Plus LLC and Service Technology LLC, and in 2026 it formally combined with Millennia Technologies (tracing back to a 1985 structured cabling business, rebranded from Millennia Telecom in 2014), giving the combined entity a stated legacy of more than 50 years. Fusion IT delivers managed IT services (proactive monitoring, patch management, help desk, and on-site support), a tiered security portfolio called the FIT Assurance Security Business Series (Essentials, Support, Plus, Cloud) and a higher-end FIT Assurance Security Live Series (Security Core and Security Complete) built on Arctic Wolf's managed detection and response platform with 24/7/365 live human support. Through the Millennia Technologies sub-brand, it resells and integrates unified communications (UCaaS), contact center as a service (CCaaS), and SD-WAN, anchored by partnerships with Microsoft, RingCentral, Zoom, AWS, Google Cloud, Microsoft Azure, ConnectWise, and SimpleHelp.

The business operates on a subscription/recurring managed services model with tiered membership plans, supplemented by quote-based professional services. Its stated service metrics include 537 monitored endpoints, greater than 99.9% system uptime, 92% first-contact resolution, sub-15-minute response times, and greater than 100% security patch coverage, and it cites multi-year customer relationships (e.g., CK Snacks, 15+ years). Customer segments are vertical-led, focused on small businesses, manufacturers, non-profits, and service industry firms in Michigan. The company is founder/management-owned (Michael Waldschlager, Curtis Irwin, Ken Nelson), bootstrapped with no disclosed funding rounds, and distributes through direct enterprise sales, inside sales, and a HubSpot-driven consultation funnel, with no self-serve, marketplace, or reseller channels.

Name

Fusion IT

Legal name

Fusion IT, LLC

Website

https://fusion-it.net

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Fusion IT is a privately held West Michigan managed service provider offering managed IT, tiered cybersecurity memberships, and unified communications (UCaaS, CCaaS, SD-WAN) to small and mid-sized businesses, manufacturers, non-profits, and service firms.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)

akta.pro primary industry

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD)

Keywords

• Managed IT services
• Cybersecurity solutions
• Unified communications
• Contact center as a service
• Co-managed IT support

Headquarters

HQ city

Grand Rapids

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Managed IT Services: Recurring managed services revenue model providing proactive monitoring, IT support, and maintenance. Includes response time guarantees (>15 minutes), tickets resolved on first contact (92%), security patch coverage, and system uptime (>99.9%).
2. Security Membership Plans: Tiered security membership subscriptions (Security Essentials, Support, Plus, Cloud) providing 24/7 monitoring, EDR, anti-virus, patch management, help desk support, and on-site assistance with fixed fees and discounted labor rates.
3. Security Live Membership: Premium real-time security membership plans (Security Core, Security Complete) with MDR team, threat hunting, compliance support for NIST/HIPAA/SOC2/PCI, and live human crisis support.
4. UCaaS/CCaaS Solutions: Unified communications and contact center as a service revenue through Millennia Technologies, providing voice and data solutions for organizations seeking cohesive communication systems.
5. Professional Services: Billable professional services including IT consulting, procurement assistance, new computer setup at fixed fees, and reduced hourly minimums for service beyond membership inclusions.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Fusion IT is a managed IT services provider (MSP) delivering proactive IT monitoring, help desk support, cybersecurity, unified communications (UCaaS), Contact Center as a Service (CCaaS), SD-WAN connectivity, cloud solutions, and co-managed IT services to small and mid-size businesses in West Michigan. The company bundles these capabilities into tiered subscription memberships (FIT Assurance Security Business Series and Security Live Series) backed by 24/7/365 monitoring, sub-15-minute response times, and 99.9% uptime SLAs.

Product overview

Fusion IT is a managed service provider (MSP) formed through the merger of Fusion IT (founded 2007) and Millennia Technologies (founded 1985), offering a unified portfolio of IT services and solutions. The core offering centers on Managed IT Services providing proactive monitoring, patch management, and responsive support. Security is delivered through two complementary tiers: the FIT Assurance Security Business Series (tiered memberships from Essentials to Cloud, offering monitoring, EDR, and on-site support) and the FIT Assurance Security Live Series (Arctic Wolf-powered real-time MDR with live human support). Millennia Technologies, operating as a sub-brand, provides unified communications (UCaaS), Contact Center as a Service (CCaaS), and SD-WAN connectivity solutions. The portfolio is unified under a 'Right FIT' methodology, with all services available to small businesses, manufacturers, non-profits, and service organizations across West Michigan and beyond.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Proactive monitoring, patch management, and reliable IT support designed to prevent downtime for West Michigan businesses, with sub-15-minute response times, 92% first-contact resolution, and 99.9% system uptime.
• FIT Assurance Security Business Series Tiered security membership plans (Security Essentials, Security Support, Security Plus, Security Cloud) providing 24/7 monitoring, EDR, anti-virus, anti-malware, anti-spam, patch management, help desk support, and on-site network assistance for SMBs and mid-market clients.
• FIT Assurance Security Live Series Real-time security memberships (Security Core and Security Complete) powered by Arctic Wolf MDR, offering 24/7/365 threat hunting and isolation, NIST/HIPAA/SOC2/PCI compliance support, and live human crisis response.
• Unified Communications as a Service (UCaaS) Cohesive cloud-based communication system delivered through Millennia Technologies, enabling employee connectivity across remote offices and customers with management visibility into communication expenditures.
• Contact Center as a Service (CCaaS) Cloud-based contact center solution that improves cashflow, redirects internal IT resources, and scales with seat additions or subtractions while integrating with existing company software.
• SD-WAN Solutions Software-Defined Wide Area Networking that delivers Internet-based connectivity quickly, securely, and reliably to remote locations while reducing WAN costs for multi-site organizations.
• Cybersecurity Solutions Comprehensive cyber protection for connected businesses, safeguarding organizations, employees, and customers from misuse of private information through monitoring, threat detection, and remediation.
• Cloud Solutions Scalable and secure cloud infrastructure for remote workforces, delivered through partnerships with AWS, Google Cloud, and Microsoft Azure.
• Co-Managed IT Partnership model that integrates Fusion IT with a client's existing internal IT team, sharing workload, providing 24/7 help desk coverage, monitoring, and specialized security expertise while augmenting rather than replacing internal staff.

Quantifiable outcome

• 537 endpoints monitored across managed clients
• +4 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature6 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing cloud solutions, Microsoft 365 integration, and technology expertise. Fusion IT is a Microsoft partner delivering cloud hosting, managed services, and data center expertise through Microsoft Certified Professionals.
• RingCentralcoreTechnology or IntegrationRingCentral partnership for UCaaS (Unified Communications as a Service) delivery, providing cohesive communication systems for organizations.
• ZoomcoreTechnology or IntegrationZoom partnership for video conferencing and collaboration solutions integrated into the managed IT services offering.
• Arctic WolfcoreTechnology or IntegrationArctic Wolf partnership providing Managed Detection and Response (MDR) with threat analysis coordinated across 30+ security and threat intelligence sources. Powers the FIT Assurance Security Live Series.
• AWScoreTechnology or IntegrationAmazon Web Services partnership providing scalable cloud infrastructure for managed services and cloud solutions.
• Google CloudcoreTechnology or IntegrationGoogle Cloud partnership for secure cloud infrastructure supporting remote work and data accessibility.
• Microsoft AzurecoreTechnology or IntegrationMicrosoft Azure partnership for cloud solutions, infrastructure modernization, and hybrid cloud environments.
• ConnectWisecoreTechnology or IntegrationConnectWise partnership providing PSA (Professional Services Automation) platform for customer portal and support ticket management.
• ADP Total SourceminorOthersADP Total Source provides comprehensive benefits package for employees, ranked as leading Human Resource and Benefits company in the US.

Scale indicators10 records

Recent moves8 records

Expansion highlights4 records

Direct peers

• CMIT Solutions: National managed IT services franchise serving SMBs with managed IT, cybersecurity, and co-managed offerings — directly comparable to Fusion IT's SMB-focused, multi-vertical managed IT and security stack.
• Ntiva: Mid-market managed IT and cybersecurity provider offering co-managed IT, MDR, cloud, and UCaaS — directly comparable to Fusion IT in product breadth and mid-market customer focus.
• Dataprise: Mid-market managed services provider offering managed IT, cybersecurity (MDR), cloud, and UCaaS across the U.S. — directly comparable in service portfolio and target customer profile to Fusion IT.
• Impact Networking: Midwest-based managed IT, document, and unified communications provider serving SMB and mid-market — directly comparable in regional focus, product breadth, and customer profile to Fusion IT.
• NetGain Technologies: Managed IT and cybersecurity services firm serving SMB and mid-market clients with co-managed and security offerings — directly comparable in service mix and target segments to Fusion IT.
• Kelser Corporation: Managed IT and cybersecurity provider focused on mid-market organizations with co-managed IT and compliance support — directly comparable to Fusion IT's co-managed IT and NIST/HIPAA-aligned security offerings.
• Corsica Technologies: Managed IT, cybersecurity, and compliance provider for SMB and mid-market — directly comparable in product portfolio and customer segment focus to Fusion IT.
• Computex Technology Solutions: Managed IT, cloud, and cybersecurity provider serving mid-market and enterprise — directly comparable in managed services depth, security offerings, and customer profile to Fusion IT.

Broad incumbents

• Thrive: PE-backed national managed services and cybersecurity provider with broad portfolio spanning managed IT, MDR, cloud, and UCaaS — a larger incumbent operating in the same space as Fusion IT but at significantly greater scale.

Regional players

• US Signal: Grand Rapids, Michigan-based managed cloud, network, and data protection provider — a regional player in the same Michigan market as Fusion IT with overlapping data center, network, and managed services offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/FusionITLLC

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fusion IT