Brightworks Group
Brightworks Group is a Carmel, Indiana-based managed IT services provider delivering managed IT, cybersecurity, cloud infrastructure, and IT consulting to mid-market and enterprise clients across healthcare, financial services, manufacturing, engineering, and small business verticals.
- Company typePrivate
- Founded2012
- HeadquartersCarmel, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Brightworks Group does
Brightworks Group LLC is a privately held managed IT services provider (MSP) operating under the trade name Brightworks IT Solutions and headquartered at 880 West Monon Green Blvd Suite 101 in Carmel, Indiana. The company was founded in 2012 as a technology and security operations consulting firm serving Midwest businesses and has since expanded to deliver managed IT, cybersecurity, cloud infrastructure, and IT consulting services across more than ten industry verticals — healthcare, financial services, manufacturing, engineering, architecture, small business, multi-location businesses, public sector, oil and gas, and several professional services segments including law firms, accounting firms, private equity, venture capital, and wealth management. The firm employs 11–50 people, is structured as an LLC under founder and family control (CEO/CTO Doug Miller, CRO Ben Miller, and Director of Engineering Ian Miller, plus COO Jayson Conley), and has operated without disclosed external institutional investment, parent company, or funding rounds across its history.
The company delivers its services through a portfolio of more than thirty product lines organized into four categories: Managed IT Services (help desk, on-site and remote support, server administration, backup and disaster recovery, IT procurement, and employee onboarding/offboarding); Managed Cybersecurity Services (virtual CISO, endpoint detection and response, intrusion detection, phishing prevention training, vulnerability testing, vulnerability scanning, penetration testing, dark web monitoring, and multi-factor authentication); IT Consulting Services (IT strategy, cloud and data migration, IT assessments against 200+ standards, virtual CIO, and governance/risk/compliance); and Managed Cloud Services (managed cloud infrastructure, managed cloud security, Desktop-as-a-Service, and data center hosting). A proprietary incident management platform branded Exigence has been deployed at enterprise clients, with the McGraw-Hill case study reporting a 95% reduction in incident response time. Brightworks's underlying technology architecture relies on best-of-breed vendor partnerships rather than in-house infrastructure code, including Microsoft 365, Google Workspace, Azure, AWS, Google Cloud, Pure Storage, Scale Computing, JumpCloud, Juniper Mist, Auvik, Timus, and RingCentral, with national geo-replicated data center partners providing hosting, redundancy, and disaster recovery.
Brightworks generates revenue through a hybrid of recurring managed service subscriptions billed monthly on a per-user or per-endpoint basis and project-based consulting engagements covering cloud migrations, security assessments, and IT assessments. Pricing is structured as tiered packages from basic to premium with all-inclusive flat-rate models and customizable options, with free consultations serving as the lead-capture mechanism. Distribution is exclusively direct and inside sales, with a sales-led GTM motion emphasizing free assessment, vCIO/vCISO advisory, and dedicated account management as entry points into long-term managed relationships. Operating metrics highlight a 92% customer retention rate, 3.1-hour average ticket resolution, and 0.43 tickets per endpoint per month. Marketing is content-led, anchored on the company's Cybersecurity Trends podcast, vertical-specific webinars, and blog content targeting healthcare, financial services, manufacturing, and engineering buyers.
Brightworks Group firmographics
Firmographics- Name
- Brightworks Group
- Legal name
- Brightworks Group LLC
- Website
- https://brightworksgroup.net
- Company type
- Private
- Founded year
- 2012
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Brightworks Group is a Carmel, Indiana-based managed IT services provider delivering managed IT, cybersecurity, cloud infrastructure, and IT consulting to mid-market and enterprise clients across healthcare, financial services, manufacturing, engineering, and small business verticals.
- Ownership category
- akta.pro rank
Brightworks Group industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151), Management Consulting Services (54161), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Programming Services (7371), Services-Management Consulting Services (8742)
- akta.pro primary industry
- Cloud Managed Services (M365/Azure/AWS/GCP) (BPAEABAE)
- akta.pro secondary industries
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN), Endpoint & Device Management (UEM/MDM) Services (BPAEABAF), Managed Security Services (MSSP) & 24/7 SOC Operations (BPAKAHAA)
Keywords
Where Brightworks Group is headquartered
LocationHeadquarters
- HQ city
- Carmel
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Brightworks Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Managed IT Services (Recurring): Monthly recurring revenue model providing ongoing IT management, monitoring, security, and support services on a per-user or per-endpoint basis. The model emphasizes predictability, proactive maintenance, and long-term client relationships.
- Project-Based Consulting: One-time engagements for specific implementations including cloud migrations, security assessments, IT assessments, and Pure Storage deployments. Often bundled with ongoing managed services.
- IT Assessment Services: Comprehensive technology evaluations and strategic roadmaps delivered as discrete consulting engagements, serving as entry points for long-term managed service relationships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per user or per device monthly fee |
| Subscription | Monthly | Tiered packages from basic to premium |
| Per seat | Monthly | Healthcare-specific managed IT pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels10 records
Brightworks Group product offering
Product offeringCore offering
Brightworks Group is a managed services provider (MSP) that delivers ongoing IT management, cybersecurity monitoring, cloud infrastructure, and strategic IT consulting to mid-market and enterprise clients. Services are sold predominantly on per-user or per-endpoint monthly recurring contracts, supplemented by project-based cloud migrations, IT assessments, and Pure Storage deployments. The firm also deploys its proprietary Exigence incident management platform for enterprise clients.
Product overview
Brightworks Group is a managed IT services and cybersecurity provider offering a comprehensive portfolio of technology services rather than a single unified software product. The core offerings include Managed IT Services (help desk, server administration, backup/disaster recovery, IT procurement, employee onboarding/offboarding), Managed Cybersecurity Services (virtual CISO, endpoint detection & response, penetration testing, dark web monitoring), IT Consulting Services (IT strategy, cloud & data migration, IT assessments, virtual CIO, governance/risk/compliance), and Managed Cloud Services (infrastructure, security, DaaS, data center hosting). The Exigence Platform is a distinct incident management product that has been deployed for enterprise clients like McGraw-Hill. The company provides industry-specific solutions for healthcare, financial services, manufacturing, engineering, and small businesses, with services delivered through a combination of remote support and on-site assistance from their Carmel, Indiana headquarters.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive day-to-day IT management covering help desk, device management, network monitoring, server administration, backup/disaster recovery, IT procurement, and employee onboarding/offboarding, sold on per-user or per-endpoint monthly recurring contracts to mid-market and enterprise clients. Includes Co-Managed and Outsourced IT engagement models.
- Managed Cybersecurity Services Multi-layered 24/7 cybersecurity services including Virtual CISO, Cybersecurity Risk Assessment, Multi-Factor Authentication, Endpoint Detection and Response, Intrusion Detection and Response, Phishing Prevention Training, Vulnerability Testing and Assessment, Vulnerability Scanning, Penetration Testing, and Professional Dark Web Monitoring for mid-market and enterprise clients.
- IT Consulting Services Strategic technology consulting including IT Strategy and Consulting, Cloud and Data Migration (Azure, AWS, GCP, private, hybrid), IT Assessment based on over 200 industry standards, Virtual CIO Services, Governance/Risk/Compliance, and Pure Storage implementation services.
- Managed Cloud Services Comprehensive cloud environment design, deployment, and management covering Managed Cloud Infrastructure, Managed Cloud Security, Managed Desktop-as-a-Service (DaaS) via Virtual Desktop Infrastructure, and Data Center Hosting through nationally partnered geo-replicated facilities supporting high availability, disaster recovery, and regulatory compliance.
- Exigence Platform Proprietary incident response and management platform implemented for enterprise clients such as McGraw-Hill to provide full visibility, centralized coordination, and rapid stakeholder alignment during critical incidents. Delivered a 95% reduction in incident response time in the McGraw-Hill deployment.
Quantifiable outcome
- 95% faster incident response time (McGraw-Hill case study)
- +3 more outcomes
Companies that use Brightworks Group
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles6 records
Brightworks Group technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration12 records
Feature4 records
Brightworks Group partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core.
- AvataracoreCloud solution partnership enabling full migration from on-premises IT to cloud-based solution. Avatara provides the cloud infrastructure platform while Brightworks manages implementation, customization, and ongoing support. Partnership enabled clients like Schneider Geomatics to transition during the 2019-2020 period, including pandemic readiness.
- Pure StoragecoreBrightworks is a certified Pure Storage implementation partner offering customized deployment planning, expert installation and configuration, data migration services, and post-implementation support for Pure Storage solutions.
- Scale ComputingcorePartnership for edge computing and virtualization solutions. Brightworks discusses Scale Computing in podcast content and utilizes their technology for managing applications beyond the data center with high availability and disaster recovery for remote locations.
- National Data Center PartnerscoreStrategic partnerships with nationally recognized data center providers offering highly secure, geo-redundant infrastructure with unmatched reliability. Enables high availability, disaster recovery, and superior network performance for client workloads.
- Microsoft AzurecorePublic cloud platform support for migrations, managed cloud, and multi-cloud strategies. Brightworks leverages Azure for organizations seeking scalability and cloud-native capabilities.
- AWS (Amazon Web Services)coreAWS data migration services and cloud infrastructure support. Brightworks utilizes AWS tools and frameworks for database migrations, cloud-native modifications, and enterprise cloud deployments.
- Google CloudcoreGoogle Cloud Platform migration and management services including Google Cloud Platform integration for organizations modernizing IT infrastructure.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Brightworks Group competitors and assessment
Company assessmentDirect peers
- Ntiva: Ntiva is a mid-market managed IT services and cybersecurity provider serving SMB through enterprise clients with co-managed and outsourced IT, cloud, and security offerings — directly overlapping Brightworks' core managed services portfolio and vertical coverage.
- Datapath: Datapath provides managed IT, cybersecurity, and cloud services to mid-market clients across multiple U.S. regions. Comparable business model and target customer profile to Brightworks, with a similar vertical mix in regulated and professional services industries.
- US Signal: US Signal is a Midwest-based provider of managed cloud, data center, network, and security services — overlapping with Brightworks' managed cloud infrastructure, data center hosting, and managed security offerings for mid-market and enterprise clients.
- Coretelligent: Coretelligent delivers managed IT, cybersecurity, and cloud services with a focus on regulated industries (financial services, life sciences, professional services). Similar recurring revenue model and vertical GTM to Brightworks.
- iCorps Technologies: iCorps Technologies is a managed IT and cybersecurity provider serving SMB and mid-market organizations across the U.S. with cloud, security, and IT consulting services — directly comparable service portfolio and customer base to Brightworks.
- Sentinel Technologies: Sentinel Technologies is a Midwest-headquartered IT services firm offering managed IT, cybersecurity, cloud, and consulting to mid-market and enterprise clients — close geographic and portfolio overlap with Brightworks.
- Netgain Technology: Netgain Technology provides managed IT, cloud hosting, and cybersecurity services targeted at regulated mid-market clients (accounting, legal, healthcare, financial services). Comparable vertical and recurring managed services model.
Broad incumbents
- Flexential: Flexential is a national managed cloud, colocation, and managed services provider serving enterprise and mid-market clients. Larger-scale competitor with overlapping managed cloud, data center, and security capabilities.
- Insight Enterprises: Insight Enterprises is a large global IT solutions and managed services provider with broad capabilities across cloud, security, and modern infrastructure. Broad incumbent competing for the same mid-market and enterprise IT services spend.
- Logicalis: Logicalis is a global IT solutions and managed services provider with deep cloud, security, and digital transformation offerings. Operates as a broad incumbent competing for enterprise managed services contracts that Brightworks also targets in regulated verticals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Brightworks Group social profiles
Digital presenceBrightworks Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
Brightworks Group leadership team
Management profileNumber of profiles
Profiles4 records
Brightworks Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Brightworks Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Brightworks Group
What does Brightworks Group do?
Brightworks Group is a managed services provider (MSP) that delivers ongoing IT management, cybersecurity monitoring, cloud infrastructure, and strategic IT consulting to mid-market and enterprise clients. Services are sold predominantly on per-user or per-endpoint monthly recurring contracts, supplemented by project-based cloud migrations, IT assessments, and Pure Storage deployments. The firm also deploys its proprietary Exigence incident management platform for enterprise clients.
Is Brightworks Group a public or private company?
Brightworks Group is a private company. It is classified as family owned and is currently operating.
When was Brightworks Group founded?
Brightworks Group was founded in 2012. It employs 11 to 50 people.
Where is Brightworks Group based?
Brightworks Group is headquartered in Carmel, United States, in the North America region.
How does Brightworks Group make money?
Three revenue lines are on record. Managed IT Services (Recurring) is the primary driver. The others are project-Based Consulting and IT Assessment Services.
Who are Brightworks Group's main competitors?
Direct peers on record are Ntiva, Datapath, US Signal, Coretelligent, iCorps Technologies, Sentinel Technologies and Netgain Technology. Broad incumbents are Flexential, Insight Enterprises and Logicalis.
Does Brightworks Group have an API?
No public API is recorded for Brightworks Group.
What industry is Brightworks Group in?
Brightworks Group's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAE, Cloud Managed Services (M365/Azure/AWS/GCP), with a secondary code of BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize). Its NAICS code is 54151 and its SIC code is 7371.