Supercity Office Systems
Supercity Office Systems (SupercityOS) is a privately held managed IT services and managed print provider founded in 1997, serving 300+ small and medium businesses across Atlantic Canada from offices in Dartmouth, Halifax, and Bedford, with planned expansion to Toronto.
- Company typePrivate
- Founded1997
- HeadquartersDartmouth, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Supercity Office Systems does
Supercity Office Systems Inc. (operating as SupercityOS) is a privately held managed IT services and managed print provider headquartered in Dartmouth, Nova Scotia, founded in 1997. The company serves more than 300 small and medium businesses across Atlantic Canada, with additional offices in Halifax and Bedford and a planned Toronto location. SupercityOS positions itself as a full-service outsourced IT department, bundling help desk support, 24/7 monitoring, cybersecurity, cloud management, vendor coordination, and technology procurement under a single point of contact. Its customer base spans legal/professional services, financial services, construction, healthcare, and general SMB, with named clients including Arcus Legal, Wagners Law Firm, and CU Financial Management.
The company's service portfolio rests on three pillars: Managed IT Services (help desk, 3CX phone systems, Microsoft 365/Azure cloud management, Cisco Meraki networking, Apple device management, and data compliance against PIPEDA, CAN/DGSI 104:2021, NIST, and SOC 2 frameworks), Managed Print Services (Toshiba and Lexmark multifunction printer sales, leasing, maintenance, secure print release, and cloud capture to Dropbox/OneDrive/Google Drive/Box), and Managed Cybersecurity Services (endpoint protection, DNS filtering, network segmentation, 24/7 monitoring, and incident response). Technology procurement for laptops, desktops, and networking gear (Lenovo Gold Partner) provides additional revenue. The company added Microsoft Copilot integration and support as a newer service line. The technology stack is built on partner ecosystems rather than proprietary IP, with certifications including Apple Technical Partner, Microsoft Partner, Cisco partner, Lenovo Gold Partner, and authorized #1 Toshiba Dealer in Nova Scotia and Atlantic Canada.
SupercityOS generates revenue primarily through recurring monthly or annual managed service subscriptions, supplemented by one-time hardware procurement fees, print equipment leases, lease buyout transactions, and project-based technology deployments. The go-to-market is sales-led with inside sales (phone, email, web quote forms) supported by field account managers, and is reinforced by a $250 referral program and content marketing. Pricing is custom and quote-based rather than published. The company is founder/owner-operated, with Jay MacIntyre as Owner & President and Chris Doucette as Owner & Vice President, and has no disclosed external funding, M&A activity, or institutional investment.
Supercity Office Systems firmographics
Firmographics- Name
- Supercity Office Systems
- Legal name
- Supercity Office Systems Inc.
- Website
- https://supercityos.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Supercity Office Systems (SupercityOS) is a privately held managed IT services and managed print provider founded in 1997, serving 300+ small and medium businesses across Atlantic Canada from offices in Dartmouth, Halifax, and Bedford, with planned expansion to Toronto.
- Ownership category
- akta.pro rank
Supercity Office Systems industry classification
Industry- Product category
- Managed IT and Print Services
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Office Machines, Nec (3579)
- akta.pro primary industry
- ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)
- akta.pro secondary industries
- ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD), Workplace Service Desk & Onsite Support (Deskside/Field Services, VIP Support) (BPAEAIAJ), ITSM Reporting, SLA/XLA & Service Performance Management (BPAEAJAL)
Keywords
Where Supercity Office Systems is headquartered
LocationHeadquarters
- HQ city
- Dartmouth
- HQ country
- Canada
- HQ region
- North America
Offices4 records
Markets served
Supercity Office Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure
Revenue model
- Managed IT Services: Full-service IT department coverage including help desk support, system monitoring, cybersecurity, patch management, vendor coordination, and strategic IT consulting. Delivered as ongoing managed services with monthly or annual billing.
- Managed Print Services: Complete print fleet management including devices, toner, maintenance, and monitoring. Includes secure print release, usage analytics, cost reporting, and automated supply replenishment.
- Technology Procurement: Hardware sourcing and deployment services for laptops, desktops, servers, networking gear, and peripherals. Revenue from procurement fees and vendor markups.
- Print Lease Buyouts & Upgrades: Assistance exiting outdated print leases and upgrading equipment. Revenue generated through lease termination fees and new equipment sales.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom managed IT and print packages |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Supercity Office Systems product offering
Product offeringCore offering
Supercity Office Systems delivers managed IT, managed print, and managed cybersecurity services to small and medium businesses across Atlantic Canada. The company functions as a full-service external IT department, providing help desk support, cloud management for Microsoft 365 and Azure, cybersecurity monitoring, technology procurement, and managed print fleet services built around Toshiba and Lexmark hardware. Services are delivered through recurring subscriptions and quote-based custom packages with annual billing.
Product overview
Supercity Office Systems operates as a unified managed IT and print solutions provider for small to medium businesses in Atlantic Canada. The portfolio consists of three core service pillars: Managed IT Services (help desk, phone systems via 3CX, cloud management for Microsoft 365/Azure, cybersecurity, data compliance, and technology procurement), Managed Print Services (Toshiba and Lexmark multifunction printer sales, leasing, maintenance, and fleet management), and Managed Cybersecurity Services (24/7 monitoring, threat response, NIST/CIS compliance). These services are delivered through modular add-on components including Apple Technical Partnership, Cisco networking/security solutions, Microsoft 365 management, and Microsoft Copilot integration. The company acts as a full IT department, providing single-point-of-contact support across all technology needs. Founded in 1997 as a print solutions company, the company expanded into comprehensive IT and cybersecurity services, with offices in Dartmouth (head office), Halifax, Bedford, and upcoming Toronto location.
Differentiator
Problem solved
Functional benefit
Brands
- Supercity Voice: Business phone systems and voice services offered by SupercityOS
- Supercity Network
- Supercity Print
Products and services
- Managed IT Services End-to-end outsourced IT support for small and medium businesses, including help desk, cloud management, phone systems, cybersecurity, compliance, and technology procurement.
- Managed Print Services Full-service print fleet management including devices, toner, maintenance, monitoring, cost control, secure print release, and lease buyouts for businesses.
- Managed Cybersecurity Services Proactive threat prevention, 24/7 monitoring, incident response, security hardening, and compliance alignment with NIST and CIS frameworks.
- Toshiba Multifunction Printers
- Lexmark Printers Authorized Lexmark dealer offering fast, secure, and energy-efficient print hardware with local support.
- Supercity Voice (Phone Systems) Business phone systems and voice services offered as part of the managed IT service portfolio, delivered via 3CX technology.
- Supercity Network (Network Infrastructure) Network infrastructure services including Cisco Meraki managed networks, firewalls, and security solutions offered as part of the managed IT portfolio.
Quantifiable outcome
- Trusted by 300+ businesses across Atlantic Canada
- +2 more outcomes
Companies that use Supercity Office Systems
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles3 records
Supercity Office Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature4 records
Supercity Office Systems partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and secondary.
- ApplecoreApple Technical Partner - member of Apple Partner Network providing Mac, iPhone, and iPad support, deployment, and security services
- MicrosoftcoreMicrosoft Partner specializing in Microsoft 365 setup, support, security, and Copilot integration services
- LenovocoreLenovo Gold Partner for business-class laptop and desktop procurement and deployment
- CiscocoreCisco partner delivering Meraki managed networks, security & threat protection, and Duo MFA solutions
- 3CXsecondary3CX partner providing phone system setup, management, and omnichannel contact center solutions
- ToshibacoreAuthorized Toshiba dealer offering e-STUDIO multifunction printers, copiers, and imaging solutions. #1 Toshiba Dealer in Nova Scotia and Atlantic Canada
- LexmarksecondaryAuthorized Lexmark dealer offering fast, secure, and energy-efficient print hardware with local support
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Supercity Office Systems competitors and assessment
Company assessmentDirect peers
- Compugen: Canadian national managed IT services and print solutions provider serving SMB and enterprise customers. Compugen is directly comparable in offering—end-user computing, managed print, cloud, and workplace services—operating in a similar geographic and vertical footprint.
- Imagine Communications: Atlantic Canada-based managed IT and communications provider headquartered in New Brunswick. Closest geographic peer to SupercityOS, serving SMBs with similar managed IT, voice, and cloud services across the same regional footprint.
Broad incumbents
- Softchoice: Large Canadian IT solutions and managed services provider with Microsoft, Apple, and Cisco partnerships. Overlaps with SupercityOS across managed IT, cloud, and cybersecurity, but at much greater scale and broader geographic reach.
- Ricoh Canada: Global leader in managed print services and workplace technology with a major Canadian presence. Directly comparable in managed print, document workflow, and secure print release, with substantially deeper resources and national coverage.
- Konica Minolta Canada: Major managed print and IT services provider in Canada competing in the same dealer-channel and direct-services space as SupercityOS. Strong overlap in print fleet management, secure document workflows, and IT services for SMB/mid-market.
- Xerox Canada: Global managed print services and digital document technology provider with Canadian operations. Directly comparable to SupercityOS's managed print offering and competes for the same office-printer-fleet customers.
- Sherweb: Canadian cloud services distributor and managed services enabler specializing in Microsoft 365, Azure, and security. Competitively adjacent to SupercityOS's cloud management practice and useful peer for channel economics.
- CDW Canada: Global IT solutions and managed services provider with Canadian operations, competing for the same SMB/mid-market managed IT, hardware procurement, and cybersecurity contracts from a much larger resource base.
Emerging players
- eSentire: Canadian pure-play managed detection and response (MDR) cybersecurity provider based in Waterloo, Ontario. Overlaps with SupercityOS's managed cybersecurity services for SMBs, with a more specialized, higher-margin security focus.
- Bulletproof Solutions: Canadian managed IT and cybersecurity provider serving SMB and enterprise customers across Atlantic and Central Canada. Directly comparable in managed security, compliance, and IT services scope with similar Canadian regional focus.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Supercity Office Systems social profiles
Digital presenceSupercity Office Systems compliance and trust
Trust signalCompliance11 records
Supercity Office Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Supercity Office Systems leadership team
Management profileNumber of profiles
Profiles16 records
Supercity Office Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Supercity Office Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Supercity Office Systems
What does Supercity Office Systems do?
Supercity Office Systems delivers managed IT, managed print, and managed cybersecurity services to small and medium businesses across Atlantic Canada. The company functions as a full-service external IT department, providing help desk support, cloud management for Microsoft 365 and Azure, cybersecurity monitoring, technology procurement, and managed print fleet services built around Toshiba and Lexmark hardware. Services are delivered through recurring subscriptions and quote-based custom packages with annual billing.
Is Supercity Office Systems a public or private company?
Supercity Office Systems is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Supercity Office Systems founded?
Supercity Office Systems was founded in 1997. It employs 11 to 50 people.
Where is Supercity Office Systems based?
Supercity Office Systems is headquartered in Dartmouth, Canada, in the North America region.
How does Supercity Office Systems make money?
Four revenue lines are on record. Managed IT Services are the primary driver. The others are managed Print Services, technology Procurement and print Lease Buyouts & Upgrades.
Who are Supercity Office Systems's main competitors?
Direct peers on record are Compugen and Imagine Communications. Broad incumbents are Softchoice, Ricoh Canada, Konica Minolta Canada, Xerox Canada, Sherweb and CDW Canada. Emerging players are eSentire and Bulletproof Solutions.
Does Supercity Office Systems have an API?
No public API is recorded for Supercity Office Systems.
What industry is Supercity Office Systems in?
Supercity Office Systems's product category is Managed IT and Print Services. Its primary akta.pro industry code is BPAEAJAN, ITSM Managed Services (Run/Operate/Optimize), with a secondary code of BPAEAJAD, ITSM Tooling Integration, Automation & Orchestration. Its NAICS code is 54151 and its SIC code is 7370.