Akira
- Company typePrivate
- Founded2024
- HeadquartersNorth Vancouver, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Akira firmographics
Firmographics- Name
- Akira
- Legal name
- Akira Technologies Corp.
- Website
- https://helloakira.com
- Company type
- Private
- Founded year
- 2024
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Akira industry classification
Industry- Product category
- Guest Experience and Reputation Management Software
- NAICS
- Software Publishers (513210)
- akta.pro primary industry
- Reputation Management & Guest Feedback (THALACAK)
- akta.pro secondary industries
- Reputation, Reviews & Sentiment Intelligence (THALAIAK), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
Keywords
Where Akira is headquartered
LocationHeadquarters
- HQ city
- North Vancouver
- HQ country
- Canada
- HQ region
- North America
Offices1 record
Markets served
Akira business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Platform Subscription: Akira is a paid SaaS platform. Monthly subscription fees are invoiced on the 1st of each calendar month. Pricing is established via Service Order Form with per-unit rates for additional courses or locations. No free tier or trial is offered.
- White-Glove Onboarding Services: Optional paid onboarding service offered as an add-on via Order Form. Includes asset data entry, QR tag production, platform configuration, virtual training, and dedicated onboarding specialist. Onboarding fee is non-refundable once work has begun.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base platform subscription with per-unit pricing |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Akira product offering
Product offeringCore offering
Akira sells an AI-powered guest experience and online reputation management SaaS platform for multi-unit hospitality brands and golf course operators. The platform aggregates multi-channel guest feedback (surveys, online reviews, POS data, email, food delivery apps), applies restaurant-adapted NPS scoring and AI-powered sentiment analysis, delivers real-time low-star alerts for same-day service recovery, generates personalized review response templates, manages Google Business listings centrally, and exposes a conversational AI interface for natural-language data queries.
Product overview
Akira is an AI-powered guest experience platform for multi-unit hospitality brands and golf courses. The platform consists of a core unified product with integrated modules: Create Stunning Surveys (survey creation), Multi-Channel Feedback Management (feedback aggregation), Review Response Management (review monitoring and AI-generated responses), Google Business Profile Management (listing optimization), Risk Management (sentiment monitoring and alerts), Data-Driven Analytics (NPS and trend insights), and Converse with Your Data (conversational AI queries). Akira Academy (Dojo) provides educational content on guest experience metrics. An optional White-Glove Onboarding add-on is available for additional setup support.
Differentiator
Problem solved
Functional benefit
Products and services
- Akira Platform AI-powered guest experience and reputation management SaaS platform for multi-unit hospitality brands and golf course operators. Aggregates multi-channel feedback (surveys, online reviews, POS data, email, food delivery apps), applies restaurant-adapted 1–5 star NPS scoring and AI sentiment analysis, issues real-time low-star alerts for same-day service recovery, generates personalized AI review responses, manages Google Business listings centrally, monitors risk patterns, and exposes a conversational AI interface (Converse with Your Data) for natural-language queries. Sold as a paid monthly subscription established via Service Order Form with per-unit rates for additional courses or locations.
- White-Glove Onboarding Optional paid onboarding service sold as an add-on alongside the Akira Platform subscription. Includes a dedicated onboarding specialist, weekly check-ins, asset data entry, QR tag production, platform configuration, and virtual training until the customer team is fully live. Onboarding fee is non-refundable once work has begun and is invoiced upon signing of the Service Order Form.
- Akira Academy (Dojo) Educational offering providing courses on guest experience metrics including Net Promoter Score and Guest Sentiment, designed to position Akira as a thought leader and educate potential customers on key concepts the platform addresses.
Quantifiable outcome
- Captures 96% of feedback that traditional methods miss
- +1 more outcomes
Companies that use Akira
Customer profileNamed customers5 records
Segments3 records
Ideal customer profiles3 records
Akira technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability5 records
Feature10 records
Akira partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core, supporting and infrastructure.
- Oracle SimphonycoreOracle Simphony is a Point of Sale system integrated with Akira. QR code integration allows for direct feedback integration and transactional data retrieval for additional insights into guest experience correlated with purchase data.
- Squirrel SystemscoreSquirrel Systems is a Point of Sale partner integrated with Akira for hospitality operators using Squirrel POS to capture transactional data alongside guest feedback.
- AuphancoreAuphan is listed as a Point of Sale integration partner for Akira, enabling feedback capture and operational data correlation for restaurants using Auphan POS systems.
- xDinecorexDine is an online ordering platform integrated with Akira. Guest feedback submitted through xDine is automatically imported to Akira for review and further action, enabling unified feedback from the ordering experience.
- Google ReviewscoreGoogle Reviews integration allows Akira to manage all Google Business locations in one place. Operators can easily view and respond to customer feedback and escalate issues requiring attention directly from the Akira dashboard.
- DoorDashcoreDoorDash food delivery feedback and ratings connect with Akira, maximizing productivity and streamlining workflow for delivery orders. Operators can track guest sentiment from DoorDash orders alongside other feedback channels.
- Uber EatssupportingUber Eats integration is listed as 'Coming Soon!' on Akira's integrations page. Once live, it will allow operators to connect Uber Eats feedback and ratings with Akira for unified review management.
- Skip the DishescoreSkip the Dishes feedback and ratings connect with Akira, enabling operators to streamline workflow and manage guest feedback from Skip the Dishes alongside other delivery and review platforms.
- Amazon Web Services (AWS)infrastructureAWS provides cloud infrastructure and hosting for the Akira platform. Databases and backups are hosted on AWS infrastructure with encryption at rest, physical security, and redundancy across multiple availability zones. AWS regions include Canada and the United States.
- PlausiblesupportingPlausible is a privacy-focused website analytics tool used by Akira for its marketing website. Plausible does not use cookies, does not collect personal data, and is fully compliant with GDPR, CCPA, and PECR.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Akira competitors and assessment
Company assessmentBroad incumbents
- Toast: Dominant restaurant POS and operating system increasingly bundling guest feedback, marketing, and online reputation tools. Broader incumbent in restaurant tech whose expanding review-response features overlap with Akira.
- Lightspeed Restaurant: Restaurant POS and commerce provider with customer engagement and reporting tools that overlap hospitality guest feedback and analytics. Broader restaurant-tech incumbent with adjacent reputation capabilities.
- Olo: Leading restaurant commerce platform covering ordering, delivery, and (post-Wisely acquisition) guest feedback and review-response capabilities. Broader restaurant-tech incumbent whose reputation features sit adjacent to Akira.
Direct peers
- Reputation.com: Enterprise reputation experience platform serving multi-location businesses across hospitality, retail, and healthcare. Overlaps with Akira on review response, sentiment intelligence, and listings management at scale.
- Birdeye: Leading customer experience and reputation management platform serving multi-location businesses, including restaurants. Directly comparable as a review-aggregation, listing-management, and AI-driven response and analytics competitor to Akira.
- ReviewTrackers: Enterprise review management and analytics platform purpose-built for multi-location brands. Closely comparable to Akira on aggregated review intelligence, sentiment reporting, and multi-location benchmarking for franchises and chains.
- Podium: Customer interaction platform that centralizes reviews, messages, and payments for local businesses, including restaurants. Overlaps directly with Akira on review monitoring, AI-assisted responses, and multi-location dashboards.
- GatherUp: Customer feedback and review platform for multi-location businesses including restaurants. Comparable because it combines survey-based feedback, review management, and franchise-level analytics similar to Akira.
- Chatmeter: Multi-location reputation management and listing platform focused on enterprise brands. Directly comparable to Akira on review aggregation, listings management, and sentiment/operational alerting across distributed footprints.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Akira social profiles
Digital presenceAkira compliance and trust
Trust signalCompliance3 records
Akira financial estimates
Financial estimateRevenue estimate
Valuation estimate
Akira leadership team
Management profileNumber of profiles
Profiles1 record
Akira funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Akira M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Akira
What does Akira do?
Akira sells an AI-powered guest experience and online reputation management SaaS platform for multi-unit hospitality brands and golf course operators. The platform aggregates multi-channel guest feedback (surveys, online reviews, POS data, email, food delivery apps), applies restaurant-adapted NPS scoring and AI-powered sentiment analysis, delivers real-time low-star alerts for same-day service recovery, generates personalized review response templates, manages Google Business listings centrally, and exposes a conversational AI interface for natural-language data queries.
Is Akira a public or private company?
Akira is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Akira founded?
Akira was founded in 2024. It employs 1 to 10 people.
Where is Akira based?
Akira is headquartered in North Vancouver, Canada, in the North America region.
How does Akira make money?
Two revenue lines are on record. Platform Subscription is the primary driver. The others are white-Glove Onboarding Services.
Who are Akira's main competitors?
Broad incumbents on record are Toast, Lightspeed Restaurant and Olo. Direct peers are Reputation.com, Birdeye, ReviewTrackers, Podium, GatherUp and Chatmeter.
Does Akira have an API?
No public API is recorded for Akira.
What industry is Akira in?
Akira's product category is Guest Experience and Reputation Management Software. Its primary akta.pro industry code is THALACAK, Reputation Management & Guest Feedback, with a secondary code of THALAIAK, Reputation, Reviews & Sentiment Intelligence. Its NAICS code is 513210.