Micro Systems Management
Micro Systems Management Company is a woman-owned managed IT services and cybersecurity firm based in Westlake, Ohio, serving small and medium-sized businesses in the Midwest with IT administration, colocation, helpdesk, 3CX VOIP, and full-spectrum cybersecurity including digital forensics.
- Company typePrivate
- Founded1986
- HeadquartersWestlake, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Micro Systems Management does
Micro Systems Management Company, doing business as MSMC Tech, is a privately-held, woman-owned managed IT services and cybersecurity firm founded in 1986 and headquartered at 26931 Detroit Road in Westlake, Ohio. The company primarily serves small and medium-sized businesses across the Midwest, either acting as an outsourced IT department or augmenting existing in-house IT staff. Its stated vertical focus spans defense, financial, healthcare, legal, and manufacturing, and a dedicated Digital Forensics practice is offered exclusively to attorneys licensed in Ohio. The firm operates with 11-50 employees and shows no disclosed external funding, acquisition activity, or parent/subsidiary structure.
The technical stack is built on Microsoft 365 administration, 3CX VOIP/SIP PBX systems deployable on-premise or in the cloud (Azure, Google Cloud, Amazon Lightsail), and Hyper-V and VMware virtualization with on-premises, cloud, and hybrid backup options. Layered on this base are reseller and integration partnerships: DAtAnchor/Anchor for data-centric zero trust cybersecurity, ID Agent for dark web credential monitoring, Ontrack for data recovery across storage media, Fortinet and Barracuda (Premier Partner) for firewalls and email security, Webroot SecureAnywhere for endpoint protection, and Duo Security for MFA. Colocation services provide up to 10 Gbps bandwidth, 24/7 manned security, multi-factor authentication, climate control, and fire suppression. Team certifications include Certified Computer Examiner (CCE) by ISFCE (held by fewer than 900 individuals worldwide as of 2019), CompTIA A+/Network+/Security+, Certified Ethical Hacker (CEH), Computer Hacking Forensic Investigator (CHFI), AccessData Certified Examiner (ACE), multi-tier 3CX engineering credentials, and Microsoft Partner status with more than a decade of Microsoft 365 experience.
Revenue is generated through a mix of recurring managed service contracts (technology systems administration, helpdesk, colocation), professional consulting (virtualization, cloud and Microsoft 365 migrations, secure remote access, incident response), subscription and hardware resales (Barracuda, Fortinet, 3CX, Anchor, Webroot, Dell warranties, Adobe), and project work in Digital Forensics and Incident Response. The go-to-market is consultative and direct: no-cost one-hour initial consultations, Calendly virtual meeting scheduling, Chamber of Commerce partnerships in Rocky River and Beachwood, and content marketing via the MSMC Techbits podcast, webinars on YouTube, and a Small Business Foundational Series video library. The company holds Woman Owned Business Enterprise, Cleveland Regional Small Business, Cleveland Female Business Enterprise, and Cleveland Local Producer Enterprise certifications.
Micro Systems Management firmographics
Firmographics- Name
- Micro Systems Management
- Legal name
- Micro Systems Management Company
- Website
- https://msmctech.com
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Micro Systems Management Company is a woman-owned managed IT services and cybersecurity firm based in Westlake, Ohio, serving small and medium-sized businesses in the Midwest with IT administration, colocation, helpdesk, 3CX VOIP, and full-spectrum cybersecurity including digital forensics.
- Ownership category
- akta.pro rank
Micro Systems Management industry classification
Industry- Product category
- Managed IT and Cybersecurity Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151), Security Systems Services (56162), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL)
Keywords
Where Micro Systems Management is headquartered
LocationHeadquarters
- HQ city
- Westlake
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Micro Systems Management business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Managed IT Services: Ongoing technology systems administration, helpdesk services, and IT support for businesses. Includes working with existing IT directors or acting as outsourced IT department.
- Professional Consulting Services: Consulting on complex IT issues including virtualization, cloud migrations, Microsoft 365 migrations, secure remote access implementation, and cybersecurity incident response.
- Colocation and Datacenter Services: Secure off-site data hosting with dedicated rack space, power, bandwidth, and physical security features.
- Helpdesk Services: Basic technology support for small businesses including Windows troubleshooting, Microsoft Office applications, hardware, and printer support.
- VOIP Phone Systems (3CX): Sale and implementation of 3CX PBX solutions with potential for subscription renewals.
- Security Product Sales: Resale of security products including firewalls, VPNs, web filters, email filters, zero trust solutions, and related subscriptions from partners like Barracuda, Fortinet, and Anchor.
- Cybersecurity Services: Comprehensive cybersecurity services including deterrence, prevention, defense, mitigation, and analysis of cyber attacks.
- Digital Forensics: Forensic services provided exclusively to attorneys licensed in Ohio.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Pre-Sales Consultation |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Micro Systems Management product offering
Product offeringCore offering
Micro Systems Management provides managed IT services (technology systems administration, datacenter/colocation, helpdesk, 3CX VOIP phones, and professional consulting) and full-stack cybersecurity services (dark web monitoring, data-centric security via DAtAnchor, data recovery through Ontrack, digital forensics for Ohio attorneys, Barracuda email threat scanning, and incident response). Offerings are delivered under multi-year contracts with a consultative sales-led motion and free initial one-hour consultations.
Product overview
Micro Systems Management is a Woman-Owned Business Enterprise providing comprehensive managed IT services through a platform-plus-modules architecture. The core offerings consist of Business Technology Services (technology systems administration, datacenter/colocation, helpdesk, phones via 3CX, and professional consulting) and Cybersecurity Services (dark web monitoring, data-centric security, data recovery, digital forensics, email threat scanning, and incident response). These services are complemented by Education offerings including podcasts, webinars, and video guides. The company operates as a managed services provider supporting small to medium-sized businesses with combined team experience exceeding 50 years in cybersecurity and 55 years in IT, serving industries including entertainment, medical, legal, healthcare, defense, financial, and manufacturing.
Differentiator
Problem solved
Functional benefit
Products and services
- Business Technology Services Comprehensive managed IT offering for SMBs that combines technology systems administration, datacenter/colocation, helpdesk support, VOIP phones, and professional consulting to function as the customer's outsourced or co-managed IT department.
- Technology Systems Administration Day-to-day administration of business technology including server migrations, cloud migrations, Microsoft 365 migrations, hybrid/on-premises/cloud backups, and Hyper-V/VMware virtualization support, delivered by certified Microsoft Systems Administrators and Engineers.
- Colocation and Datacenter Services Secure off-site datacenter hosting with high-speed access (up to 10 Gbps), business continuity, data redundancy, 24/7 manned security, multi-factor authentication, HVAC climate control, and fire suppression.
- Helpdesk Services Basic technology support for small businesses covering Windows troubleshooting, Microsoft Office application support, application installation, hardware troubleshooting, and printer functionality.
- 3CX Phone Systems (VOIP/SIP PBX) Sale, installation, and support of 3CX PBX phone systems deployed on-premise or in the cloud (Google Cloud, Microsoft Azure, Amazon Lightsail), enabling free interoffice and branch calls, SIP trunk integration, WebRTC web conferencing, and A+ rated VoIP security at potentially up to 80% lower phone bills.
- Professional Consulting Services Project and advisory IT consulting covering virtualization, on-premises-to-cloud migrations, Microsoft 365 migrations, secure remote access design, cybersecurity incident response, and root cause analysis, delivered by Microsoft-, CompTIA-, and Fortinet-certified engineers.
- Cybersecurity Services End-to-end cybersecurity practice that deters attacks via policy and configuration, prevents them via training and endpoint protection, defends, mitigates, and analyzes incidents through logging and monitoring, with over 50 years of combined team experience.
- Dark Web Monitoring Commercial dark web monitoring service delivered via the ID Agent partnership, detecting compromised customer credentials, usernames, passwords, and sensitive information traded or sold on the dark web.
- Data-Centric Cybersecurity (DAtAnchor / Anchor) Zero-trust data protection solution that encrypts and secures business data even when it is stolen and copied outside of a private server, keeping data encrypted regardless of location.
- Data Recovery Services Data recovery across SSDs, hard drives, RAID, NAS, virtualized systems, servers, tape, laptops, cloud, desktops, mobile, and memory cards, delivered through the Ontrack partnership with a free recovery evaluation.
- Digital Forensics Certified Computer Examiner (CCE)-led forensic services including evidence preservation, electronically stored information (ESI) handling, and forensic acquisition, provided exclusively to attorneys at law licensed to practice law in the State of Ohio.
- Barracuda Email Threat Scan Free email threat scan powered by Barracuda to detect advanced threats in corporate email accounts, paired with resold Barracuda Premier Partner email filtering and threat-scanning subscriptions.
- Incident Response Expert response and written incident response planning for malware infections, ransomware attacks, data breaches, phishing emails, business email compromises, and other cybersecurity incidents.
- ProSysCtrl IT Management Subscription Subscription-based IT management service offered to members of the Rocky River Chamber of Commerce, resold alongside partner security subscriptions including Barracuda, Fortinet, Webroot, Anchor, and Dell warranties.
Quantifiable outcome
- Up to 80% reduction in phone bills with 3CX VOIP solutions
- +1 more outcomes
Companies that use Micro Systems Management
Customer profileNamed customers6 records
Segments5 records
Ideal customer profiles3 records
Micro Systems Management technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration11 records
Feature9 records
Micro Systems Management partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered minor and core.
- Tech BirminghamminorCo-host of InfraGard Member Broadcast: 6th Annual CyberNow Summit and creator/host of Trend Micro Threat Defense Challenge CTF event.
- InfraGard BirminghamminorCo-host of InfraGard Member Broadcast: 6th Annual CyberNow Summit and CTF event with Tech Birmingham.
- ID AgentcoreDark Web monitoring partnership providing Agent ID commercial service to detect customer compromised credentials on the Dark Web. This allows MSM to offer dark web monitoring to detect if customer credentials have been exposed in data breaches.
- OntrackcorePartnership with Ontrack, world leaders in data recovery, to offer data recovery services for SSDs, hard drives, RAID, NAS, virtualized systems, servers, tape, laptops, cloud, desktop, mobile, and memory cards. MSM offers services at potential discounts with free recovery evaluation.
- 3CXcore3CX Partner for VOIP PBX solutions. MSM sells, installs, and supports 3CX phone systems that can be deployed on-premise or in the cloud. 3CX offers up to 80% cost savings on phone bills.
- Barracuda NetworkscorePremier Partner level reseller of Barracuda security products including email filtering and threat scanning solutions. MSM offers Barracuda Email Threat Scan and resells Barracuda subscriptions.
- FortinetcoreReseller partner for Fortinet next-generation firewalls providing network-based anti-virus, IDS/IPS, Botnet protection, SSL decryption/inspection, and SSL VPN services.
- AnchorcoreReseller of Anchor subscription services, likely related to data backup or security.
- AdobeminorAdobe Registered Reseller for Adobe products and services.
- DellminorEMC Authorized Partner and reseller of Dell warranties for hardware products.
- WebrootminorReseller of Webroot SecureAnywhere subscription services.
- DAtAnchorcorePartnership to provide data-centric cybersecurity through Anchor by DAtAnchor, which secures data even when stolen and copied outside of a private server, keeping data encrypted regardless of location.
- Trend MicrominorMSM Cyber Security Team participated in Trend Micro Cyber Defense Challenge Capture the Flag (CTF) event and tied for first place.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Micro Systems Management competitors and assessment
Company assessmentOthers
- ConnectWise: Software and business automation platform provider for managed service providers (MSPs). Adjacent to MSM as an enabling partner used by many MSPs; not a direct competitor but a key vendor category in the same ecosystem.
Emerging players
- eSentire: Managed Detection and Response provider with 24/7 SOC services targeting midmarket customers. Overlaps with MSM's incident response and security monitoring offerings but does not provide general IT managed services.
- Binary Defense: Managed detection and response and security operations provider headquartered in Ohio. Geographic overlap with MSM and comparable cybersecurity/incident response capabilities.
- Arctic Wolf: Managed Detection and Response (MDR) and security operations provider serving SMB and midmarket customers. Comparable to the cybersecurity portion of MSM's stack (incident response, dark web monitoring) but does not offer general managed IT services.
Direct peers
- Blue Technologies: Ohio-based managed IT, document solutions, and cybersecurity provider serving SMB clients in the Cleveland/Columbus region. Direct geographic overlap with MSM's Westlake, Ohio headquarters and comparable SMB managed services catalog.
- Magna5: Managed IT, cloud, and security services provider serving SMB and midmarket organizations with helpdesk, infrastructure management, and incident response offerings. Directly comparable to MSM on service catalog, customer size, and consultative sales motion.
- Expedient: Colocation, cloud, and managed IT services provider with a Pittsburgh/Midwest regional base and overlapping customer profile with MSM. Comparable on colocation/datacenter, managed IT, and security services.
- Dataprise: National managed IT services and cybersecurity provider targeting SMB and midmarket customers with a similar one-stop platform model spanning helpdesk, infrastructure, and security operations. Closely comparable to MSM in service breadth, SMB focus, and consulting-led GTM.\n\n<parameter name=\"highlight_details\">Direct comparison: Dataprise, Magna5, Computex, Expedient, and Blue Technologies all run SMB-focused managed IT + cybersecurity playbooks similar to MSM. Arctic Wolf, eSentire, and Binary Defense overlay MDR-style services that intersect with MSM's incident response and dark web monitoring. ConnectWise provides the software platform many MSPs, including MSM, leverage operationally.
- Computex Technology Solutions: Managed services provider offering IT support, cybersecurity, virtualization, and cloud services to SMB customers. Overlaps with MSM's core business technology services and cybersecurity stack, including partnerships with Fortinet and Microsoft.
Broad incumbents
- Presidio: Large-scale IT services and solutions provider with managed services, cloud, and cybersecurity offerings across the U.S. Operates in the same space as MSM but at significantly larger scale and with broader portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Micro Systems Management social profiles
Digital presenceMicro Systems Management compliance and trust
Trust signalCompliance17 records
Micro Systems Management financial estimates
Financial estimateRevenue estimate
Valuation estimate
Micro Systems Management leadership team
Management profileNumber of profiles
Profiles1 record
Micro Systems Management funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Micro Systems Management M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Micro Systems Management
What does Micro Systems Management do?
Micro Systems Management provides managed IT services (technology systems administration, datacenter/colocation, helpdesk, 3CX VOIP phones, and professional consulting) and full-stack cybersecurity services (dark web monitoring, data-centric security via DAtAnchor, data recovery through Ontrack, digital forensics for Ohio attorneys, Barracuda email threat scanning, and incident response). Offerings are delivered under multi-year contracts with a consultative sales-led motion and free initial one-hour consultations.
Is Micro Systems Management a public or private company?
Micro Systems Management is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Micro Systems Management founded?
Micro Systems Management was founded in 1986. It employs 11 to 50 people.
Where is Micro Systems Management based?
Micro Systems Management is headquartered in Westlake, United States, in the North America region.
How does Micro Systems Management make money?
Eight revenue lines are on record. Managed IT Services are the primary driver. The others are professional Consulting Services, colocation and Datacenter Services, helpdesk Services, VOIP Phone Systems (3CX), security Product Sales, cybersecurity Services and digital Forensics.
Who are Micro Systems Management's main competitors?
ConnectWise is listed as an others. Emerging players are eSentire, Binary Defense and Arctic Wolf. Direct peers are Blue Technologies, Magna5, Expedient, Dataprise and Computex Technology Solutions. Presidio is listed as a broad incumbent.
Does Micro Systems Management have an API?
No public API is recorded for Micro Systems Management.
What industry is Micro Systems Management in?
Micro Systems Management's product category is Managed IT and Cybersecurity Services. Its primary akta.pro industry code is BPAEADAL, Data Security & Privacy Managed Services (DLP/Encryption). Its NAICS code is 541513 and its SIC code is 7373.