WH International Response Center

Name

WH International Response Center

Legal name

WH International Response Center

Website

https://whirc.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Security Alarm Monitoring Services

NAICS

Security Systems Services (except Locksmiths) (561621), Security Systems Services (56162)

akta.pro primary industry

Fire Alarm Monitoring & Dispatch (BPAKAFAC)

Keywords

• Alarm monitoring services
• Central station monitoring
• Security alarm monitoring
• Medical alert monitoring
• Video alarm verification

Headquarters

HQ city

Rockford

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D

Revenue model

1. Alarm Monitoring Services: WHIRC provides 24/7 central station monitoring services for residential and commercial security dealers. Dealers pay recurring monthly fees for monitoring services, typically charged per account or signal. The monitoring services include alarm signal processing, dispatcher response, emergency services dispatch coordination, and customer notification. WHIRC serves as the monitoring backbone for hundreds of security dealers who resell these services to end customers.
2. Signal Processing and Dispatch Services: Revenue generated from processing alarm signals and coordinating emergency response dispatch. This includes police, fire, and medical dispatch coordination. Different signal types (intrusion, fire, medical, video verification) may have different pricing structures based on complexity and response requirements.
3. Dealer Portal and Support Services: WHIRC provides dealers with account management portal, custom reports, signal reports, and technical support. These services are bundled with monitoring or provided as part of the dealer partnership. Dealers can access account activity reports, trouble reports showing communication failures, and customized reporting options.
4. Medical Alert/PERS Equipment Sales: WHIRC offers special partner pricing on medical alert equipment through partnerships with Anelto, LogicMark, InstantCare, and Nortek. Pre-programmed medical alerts provide plug-and-play options for dealers. Equipment includes traditional PERS devices, mobile PERS (mPERS) with GPS, and cellular-enabled devices like Anelto Home Assure, On The Go Lite, and On The Go Elite.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

WH International Response Center (WHIRC) operates a UL-listed central monitoring station providing 24/7/365 alarm monitoring, signal processing, and emergency dispatch coordination for residential and commercial security, fire, and personal emergency response systems. Services are sold exclusively through security and medical alert dealers who resell WHIRC's monitoring capabilities to their end customers, supported by extensive third-party platform integrations and a BoldNet dealer portal.

Product overview

WH International Response Center (WHIRC) operates as a full-service UL-listed central monitoring station offering a comprehensive portfolio of security monitoring services. The core offering consists of 24/7 alarm monitoring for residential and commercial security, fire, and personal emergency response systems. Supporting services include reporting, IP communications, medical/two-way voice monitoring, and integration with numerous third-party platforms including SecureNet, Alula, Resideo, Alarm.com, and CHeKT. Video services encompass visual alarm monitoring, video health monitoring, and video verification through CHeKT and OpenEye integrations. The dealer-facing platform includes BoldNet for account management and the Universal Connector for processing diverse device communications. Hardware offerings include Bongo P2C cellular communicators and medical alert equipment from partners Anelto, LogicMark, InstantCare, and Nortek. Specialized monitoring services extend to AED smart cabinets and Safe Haven Baby Boxes. WHIRC maintains TMA Five Diamond designation and 33 consecutive years of UL certification.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• 33 consecutive years of UL certification since 1994
• +3 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration19 records

AI capability3 records

Feature8 records

Partnerships

22 partnerships are on record, tiered core and secondary.

• Alarm Industry Communications Committee (AICC)coreStrategic or Co-development Partner · 17 August 2024WHIRC appointed to AICC, part of The Monitoring Association (TMA). AICC coordinates with FCC, regulatory bodies, and Congress on telecommunications issues. Maintains presence in Washington D.C. and manages AICC Political Action Committee. WHIRC actively involved in industry advocacy and technology legislation.
• SecureNetcoreTechnology or IntegrationIntegration partnership for interactive security services. SecureNet is fully integrated with DSC iotega, 2GIG GC2, 2GIG Rely, and Alula Helix panels. SecureNet uses encrypted VPN communication from security systems to central station with SmartLink App for interactive security, video monitoring, home control, and automation.
• AlulacoreTechnology or IntegrationIntegration with Alula connect platform and Alula Helix panels. Alula provides interactive services and security system connectivity. WHIRC and Alula collaborate on dealer events and presentations at WHIRC Partner Symposiums.
• Resideo (AlarmNet360)coreTechnology or IntegrationIntegration with Resideo's AlarmNet360 platform, providing connectivity for Honeywell security systems. Dealers can access AlarmNet360 through WHIRC's monitoring services.
• Alarm.comcoreTechnology or IntegrationIntegration with Alarm.com platform for interactive security, video monitoring, and home automation. WHIRC completed Bold and Alarm.com integration allowing zone information to automatically sync between Alarm.com and BoldNet.
• CHeKTcoreTechnology or IntegrationPartnership for visual alarm monitoring solution. CHeKT video bridge technology integrates security systems with video cameras. When alarms trigger, WHIRC receives video feed through CHeKT bridge enabling verified dispatch. Partnership enables proactive video security with automated deterrence.
• OpenEyecoreTechnology or IntegrationVideo monitoring integration partnership. OpenEye provides cloud-managed video surveillance solutions. WHIRC offers video health monitoring and video verification services through OpenEye integration, launched August 2021.
• Bold TechnologiescoreTechnology or IntegrationStrategic technology partnership for BoldNet dealer portal and Bold Cloud monitoring solution. Bold's cloud platform provides WHIRC with disaster recovery capabilities and enables seamless updates. Bold integration with Alarm.com allows automatic zone synchronization.
• Telguard (Ametek)coreTechnology or IntegrationIntegration with Telguard cellular communicators. WHIRC presented continuing education credits on Alarm Communication Technology at 2023 Symposium. Scott Gobbi from Telguard presented certified class on alarm communication technology.
• Sierra UplinksecondaryTechnology or IntegrationIntegration with Sierra Uplink communication platform for alarm signal transmission.
• Connect 24secondaryTechnology or IntegrationIntegration with Connect 24 for alarm monitoring communications and notifications.
• UltraSync SmartHomesecondaryTechnology or IntegrationIntegration with UltraSync smart home platform for interactive services and home automation connectivity.
• Digital WatchdogsecondaryTechnology or IntegrationVideo monitoring integration partnership. WHIRC expanding video monitoring capabilities to offer health monitoring through Digital Watchdog platforms, announced for 2023.
• AneltocoreTechnology or IntegrationPartnership for mobile PERS (mPERS) and personal emergency response devices. Anelto provides GPS-enabled devices including Home Assure, On The Go Lite, and On The Go Elite. WHIRC provides 24/7 monitoring for Anelto devices with CareGiver App connectivity. WHIRC and Anelto collaborated on PERS webinar in December 2020.
• Bongo TechnologiescoreTechnology or IntegrationPartnership for cellular P2C (phone-to-cell) communicators. Bongo devices communicate on FirstNet, a prioritized network. WHIRC monitors all Bongo P2C communicators 24/7, responding and routing emergency calls. Partnership addresses POTS line replacement market, particularly for elevator phones.
• Advocates for HealthcoreStrategic or Co-development PartnerPartnership to bring Outdoor AED Smart Monitored Cabinets to central Minnesota. Advocates for Health was co-founded by Joel Vogel and Rich Feneis. WHIRC monitors cabinet sensors and dispatches emergency services when AED is retrieved. Over 100 AED Smart Monitored Cabinets installed as of December 2021.
• Safe Haven Baby BoxescoreStrategic or Co-development PartnerWHIRC monitors Safe Haven Baby Boxes (SHBB), safety devices allowing mothers to surrender newborns safely. WHIRC monitors three-alarm system for each box and routes alerts to 911 dispatch centers. Monitoring began for ten SHBB units in February 2023.
• WorkHorse Service Company SolutionssecondaryTechnology or IntegrationIntegration with WorkHorse business management software designed for security companies. Integration allows dealers to manage entire business from one platform with information automatically shared across integrated systems including WHIRC.
• ADI (Alarm Products Distributors)secondaryChannel Partner/ Reseller/ DistributorEquipment distribution partner for medical alert products. ADI distributes Anelto, LogicMark, InstantCare, and Nortek medical alert equipment to WHIRC dealers at special partner pricing.
• AnixtersecondaryChannel Partner/ Reseller/ DistributorEquipment distribution partner for medical alert products through WHIRC's special partner pricing program.
• LogicMarksecondaryTechnology or IntegrationMedical alert equipment provider available through WHIRC's special partner pricing program. LogicMark products offered alongside Anelto, InstantCare, and Nortek devices.
• NorteksecondaryTechnology or IntegrationMedical alert equipment provider available through WHIRC's special partner pricing program for Anelto, LogicMark, InstantCare, and Nortek products.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• COPS Monitoring: One of the largest independently owned wholesale central monitoring stations in the US, providing 24/7 UL-listed alarm monitoring, video verification and PERS monitoring to security dealers - a near-exact comp to WHIRC's business model and dealer channel.
• Affiliated Monitoring: UL-listed, TMA Five Diamond central station monitoring provider serving alarm dealers nationwide with intrusion, fire, medical alert, and video monitoring services - directly comparable wholesale monitoring peer to WHIRC.
• National Monitoring Center (NMC): Wholesale central monitoring station offering 24/7 alarm, video, and PERS monitoring for independent alarm dealers - same channel model and overlapping service portfolio as WHIRC.
• AvantGuard Monitoring Centers: Wholesale central station operator (TMA Five Diamond, UL-listed) offering alarm monitoring, video verification, PERS/mPERS and dealer services across the US - directly overlaps WHIRC's central-station monitoring offering and dealer-channel GTM.
• Security Central: UL-listed wholesale central station providing alarm monitoring (intrusion, fire, medical, video) to independent alarm dealers in the US - a same-model dealer-channel monitoring peer to WHIRC.
• Rapid Response Monitoring: National wholesale central monitoring station serving security dealers with intrusion, fire, medical and video monitoring. A similarly positioned Five Diamond/UL-listed operator in the same central-station wholesale model as WHIRC.

Broad incumbents

• ADT: Largest US residential and commercial security provider with proprietary monitoring centers and a wide product portfolio; competes with WHIRC at the dealer/consumer end and serves as a vertical alternative rather than a wholesale partner.
• Alarm.com: Cloud platform for security and smart-home that supports dealer-branded services; WHIRC integrates tightly with Alarm.com today, but Alarm.com also represents a broad incumbent platform that competes for the same dealer end-customers.
• Resideo (Honeywell Home / AlarmNet 360): Connected-home and commercial security platform with integrated AlarmNet360 monitoring services; a key integration partner of WHIRC but also a broader incumbent competing for the same dealer/RMR pool.

Others

• Bold Technologies: Provider of the BoldNet dealer portal and Bold Cloud monitoring platform that WHIRC runs; as a software/infrastructure partner (and not a competing central station), Bold is an adjacent enabling technology peer rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/wh-international-response-center-l.l.c.

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WH International Response Center