What PrinterWorks West Inc does

WBM Technologies LP is a privately held Western Canadian managed services provider founded in 1950, headquartered in Saskatoon, Saskatchewan, and operating across five Canadian offices (Vancouver, Calgary, Regina, Saskatoon, Winnipeg) plus a Las Vegas Managed IT hub. The company employs over 500 staff and serves enterprise and mid-market customers across mining, oil and gas, agriculture, manufacturing, government, Crown corporations, utilities, healthcare, post-secondary education, and financial services.

Its core offering spans Managed Print Solutions, Managed IT Services, Modern Workplace & AI Enablement (including Microsoft Copilot and Copilot Readiness Assessment), Cybersecurity, End User Computing, Enterprise Service Desk, and IT Procurement. Underlying technology includes a proprietary asset management platform built on Microsoft Dynamics AX and maintained by two in-house developers, which tracks 63 unique data fields per print asset and supports departmental cost-per-copy invoicing. WBM also leverages remote monitoring and predictive analytics with self-healing updates, the WBMCARES enterprise service desk methodology, and Enterprise Secure Print security architecture. The company holds Microsoft Gold-Certified Partner (including FastTrack Ready), HP Partner First Platinum, and Lenovo Platinum PC Partner statuses, and is recognized as one of North America's Top 100 Managed Print Services providers.

WBM generates revenue through multi-year, quote-based managed services contracts (Managed Print, Managed IT, Modern Workplace, Cybersecurity, Service Desk), device lifecycle management, and IT procurement/hardware pass-through, supported by a procurement network of approximately 700 suppliers concentrated around five major distributors (TD Synnex Canada, Ingram Micro, Panasonic Canada, D&H Canada, Ricoh Canada). The go-to-market is enterprise field sales with a discovery-driven, outcomes-based partnership model, and distribution leverages direct sales alongside Microsoft, HP, and Lenovo co-marketing channels.

Name

PrinterWorks West Inc

Legal name

WBM Technologies LP

Website

https://printerworkswest.com

Company type

Private

Founded year

1950

Operating status

Operating

Headcount range

101–250 employees

Short description

WBM Technologies LP is a Western Canadian managed services provider, founded in 1950 and headquartered in Saskatoon, delivering managed print, managed IT, cybersecurity, and Microsoft 365/Copilot enablement to enterprise and mid-market customers across Western Canada and the United States.

Ownership category

akta.pro rank

Product category

Managed Print and IT Services

NAICS

Printing and Related Support Activities (323), Support Activities for Printing (323120), Printing and Related Support Activities (3231)

SIC

Computer & Office Equipment (3570), Services-Computer Programming, Data Processing, Etc. (7370), Service Industries For The Printing Trade (2790)

akta.pro primary industry

Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM)

akta.pro secondary industries

Managed Print Hardware (Fleet/Departmental Printers) (HDACAEAK), Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)

Keywords

• Managed print services
• Managed IT services
• Cybersecurity services
• IT procurement
• Enterprise service desk

Headquarters

HQ city

Calgary

HQ country

Canada

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed Print Services: Core managed print services including assessment and optimization, production class printing, remote monitoring, security solutions, technical support, change management, asset management, and governance. Revenue generated through ongoing service contracts with enterprise clients.
2. Managed IT Services: Full-stack IT managed services including infrastructure, cybersecurity, modern workplace enablement, and enterprise service desk delivered through outcome-based partnerships.
3. IT Procurement: Technology procurement services for hardware and software solutions through distribution channels.
4. Device Lifecycle Management: Device procurement, management, and lifecycle services including Microsoft Surface devices and modern workplace solutions.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PrinterWorks West Inc provides managed print and IT services to businesses across Western Canada and the US, including managed print, managed IT, enterprise service desk, end user computing, IT procurement, cybersecurity, and modern workplace / AI enablement. The company combines its own four-stage WBMCARES service methodology with Microsoft Dynamics AX asset management and partnerships with HP, Lenovo, and Cisco to deliver recurring outsourced technology services.

Product overview

WBM Technologies provides outcomes-driven information technology solutions across Western Canada. The core portfolio includes Managed Print Solutions (assessment & optimization, production class printing, remote monitoring & predictive analytics, advanced security, technical support, asset management, governance, and change management), Managed IT Services, Modern Workplace & AI Enablement (including Microsoft Copilot), Cybersecurity Services, Enterprise Service Desk, End User Computing, Managed Meeting Rooms, IT Procurement, and Digital IT Strategy & Governance. Asset Management Services is built on Microsoft Dynamics AX platform. The company operates as an Enterprise Experience Platform delivering integrated IT services across multiple service lines.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed Print Solutions Outsourced management of organizational print fleets including device maintenance, supplies, usage optimization, and cost-per-page pricing, targeted at multi-site businesses across Western Canada and the US.
• Managed IT Services Proactive outsourced management of IT infrastructure, operations, and end-user support for organizations seeking to consolidate IT vendors and reduce operational complexity.
• Modern Workplace & AI Enablement Advisory and deployment services for Microsoft 365, Microsoft Copilot, and other modern workplace productivity tools, targeted at organizations adopting AI-augmented workplace solutions.
• Cybersecurity Services Managed cybersecurity services including threat detection, incident response, and security posture management for organizations seeking to reduce cyber risk across distributed environments.
• Enterprise Service Desk Outsourced enterprise service desk providing remote and on-site technical support for end users across multiple sites and devices.
• End User Computing Deployment, management, and lifecycle support for end user devices (desktops, laptops, mobile), including imaging, patching, and asset tracking.
• IT Procurement Hardware and software procurement services leveraging vendor partnerships with HP, Lenovo, Cisco, and Microsoft to source IT equipment and licensing for client organizations.
• Digital IT Strategy & Governance Strategic consulting and governance services helping organizations develop digital IT strategy, roadmaps, and oversight frameworks for their IT investments.

Quantifiable outcome

• 260% increase in ROI for M365 implementations
• +5 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability2 records

Feature4 records

Partnerships

17 partnerships are on record, tiered core and major.

• MicrosoftcoreTechnology or IntegrationWBM is a proud Microsoft Gold-Certified Partner with competencies in Cloud Productivity and Surface. WBM manages the full device lifecycle management of thousands of Surface devices across Western Canada. The partnership includes FastTrack Ready Partner status (one of only 300 partners in North America) for M365 implementation support.
• HP Inc.coreTechnology or IntegrationWBM has achieved HP's Partner First Platinum status for three consecutive years. HP executive David Laing stated 'WBM currently holds the world leadership position' in managed print services integration. Partnership covers multifunction printers, business laptops, workstations, and managed print solutions.
• LenovocoreTechnology or IntegrationWBM is a Lenovo Platinum PC Partner. Partnership enables WBM to offer clients access to industry-leading portfolio of hardware including ThinkPad, Legion, and View products for modern workplace transformation.
• LexmarkmajorTechnology or IntegrationPartnership with Lexmark for managed print solutions, including environmental sustainability initiatives such as the University of Regina case study.
• HP Amplify PartnercoreChannel Partner/ Reseller/ DistributorHP Amplify Partner program membership enabling WBM to provide HP's selection of multifunction printers, business laptops, workstations, and more.
• RicohmajorTechnology or IntegrationTechnology partner for production print solutions and managed print services.
• TD Synnex Canada ULCmajorChannel Partner/ Reseller/ DistributorTop 5 supplier accounting for significant portion of WBM's procurement spending. One of the major distribution partners for technology products.
• Ingram Micro LtdmajorChannel Partner/ Reseller/ DistributorTop 5 supplier and major technology distribution channel partner.
• Panasonic Canada IncmajorChannel Partner/ Reseller/ DistributorTop 5 supplier and major distribution partner for Panasonic technology products.
• D & H Canada ULCmajorChannel Partner/ Reseller/ DistributorTop 5 supplier and major distribution partner for technology products.
• Ricoh Canada IncmajorChannel Partner/ Reseller/ DistributorTop 5 supplier and major distribution partner for Ricoh print and document solutions.
• DellmajorTechnology or IntegrationTechnology partner for enterprise computing solutions.
• Hewlett Packard EnterprisemajorTechnology or IntegrationTechnology partner for enterprise infrastructure solutions.
• ApplemajorTechnology or IntegrationTechnology partner for Apple enterprise solutions.
• SophosmajorTechnology or IntegrationSecurity partner for cybersecurity solutions. WBM team includes professionals with Sophos Central experience and certifications.
• VeeammajorTechnology or IntegrationPartner for backup and data protection solutions for Office 365 environments.
• ServiceNowmajorTechnology or IntegrationTechnology partner for enterprise service management solutions.

Scale indicators9 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Lexmark: Printer OEM with a managed print services practice focused on enterprise and education customers. Lexmark is an active WBM technology partner (e.g., University of Regina) and also competes for similar managed print deals through its own direct and channel sales.
• Ricoh: Global OEM and managed print/document services provider. Directly comparable to WBM as both a manufacturer of production and managed print hardware and a competitor in MPS/Ricoh Managed Print Services — a top WBM supplier and a rival in enterprise print fleet deals.
• Konica Minolta Business Solutions: Multifunction printer OEM with a robust Managed Print Services and IT services practice targeting enterprise and mid-market customers. Comparable offering scope (MPS, document workflow, managed IT) and overlap with WBM in vertical markets such as healthcare, government, and education.
• Xerox (Xerox Business Solutions): Major OEM with a global Managed Print Services franchise competing head-to-head with WBM for enterprise and mid-market print fleet contracts, with overlapping security, document workflow, and digital transformation offerings.

Broad incumbents

• Insight Enterprises (Insight Canada): Global IT solutions and services provider offering managed services, hardware procurement, and modern workplace solutions. Overlaps with WBM across IT procurement, device lifecycle, and managed services for enterprise customers, particularly in multi-region engagements.
• CDW Canada: Large multi-national IT solutions and managed services provider with strong Canadian presence. Competes with WBM across IT procurement, endpoint lifecycle, and managed services for enterprise and mid-market customers, especially in larger multi-region RFPs.
• CompuCom (now part of Odyssey Group): Large North American managed IT services and end-user computing provider. Comparable to WBM's Managed IT, End User Computing, and Service Desk practices and competes for multi-site enterprise IT outsourcing contracts, though at significantly larger scale.
• HP (Managed Print Services): Hardware OEM and channel leader in managed print. WBM is a HP Partner First Platinum reseller, but HP itself sells direct MPS to large enterprises, making it both a deep partner and a partial competitor in the same enterprise fleet market.

Regional players

• Softchoice: Canadian-headquartered IT solutions and managed services provider with strong Microsoft and HP alignment. Most directly comparable Canadian peer to WBM across managed IT, modern workplace, and IT procurement, competing for the same Western Canadian enterprise customers.
• Long View Systems: Western Canadian-headquartered IT managed services and solutions provider with offices across Alberta, BC, and Saskatchewan. Closest geographic and go-to-market competitor to WBM in the Western Canadian enterprise and public-sector market.

Market position

Weaknesses1 record

Competitive moat5 records

Key risks1 record

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about PrinterWorks West Inc