CTaccess
- Company typePrivate
- Founded1990
- HeadquartersBrookfield, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
CTaccess firmographics
Firmographics- Name
- CTaccess
- Legal name
- CTaccess, Inc.
- Website
- https://ctaccess.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
CTaccess industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373), Services-Computer Programming Services (7371)
- akta.pro primary industry
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)
Keywords
Where CTaccess is headquartered
LocationHeadquarters
- HQ city
- Brookfield
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
CTaccess business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Fully Managed IT Services: Comprehensive outsourced IT management including server maintenance, workstation support, real-time support, network management, cybersecurity, and 24/7 help desk. Provided for a fixed monthly fee covering all services rather than per-incident billing. The company emphasizes 'one fee, one solution' with no hidden costs or add-ons.
- Co-Managed IT Services: Augmentation of existing in-house IT teams by taking over day-to-day technology support needs. Allows internal IT staff to focus on strategic initiatives while CTaccess handles operational support issues.
- IT Project Services: Project-based IT consulting and implementation services for specific initiatives including workstation upgrades, server deployments, cloud migrations, Office 365 management, network design, software implementation, disaster recovery planning, and business process automation. Charged as one-time project fees.
- Business Process Automation (Laserfiche): Laserfiche implementation and customization services including process diagraming, proposal development, installation support, user training, and ongoing optimization. Provided through their partnership with Laserfiche for workflow automation and document management.
- Cloud UCaaS (Phone Systems): Unified Communications as a Service providing cloud-based phone and communication systems. Monthly subscription service for voice, video, chat, and text communications with per-user or platform pricing models.
- Cybersecurity Services: Security services including assessments, vulnerability scanning, compliance alignment, employee training, phish testing, incident response, and ongoing managed security monitoring. Offered as part of managed IT packages or as standalone services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed IT - All-inclusive managed services covering all IT infrastructure needs |
| Subscription | Monthly | Co-Managed IT - Augmentation of existing internal IT teams |
| One time/ perpetual license | Multi-year contract | IT Projects - Consulting and implementation for specific initiatives |
| Subscription | Monthly | Cloud UCaaS - Unified communications platform |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
CTaccess product offering
Product offeringCore offering
CTaccess provides outsourced managed IT services (fully managed and co-managed IT), cybersecurity, cloud-based unified communications (UCaaS), Mac support, and project-based IT consulting for small and mid-sized businesses. The firm also delivers business process automation through the Laserfiche platform, including custom integrations such as the Laserfiche Cloud DocuSign Integration and Automated Document Downloader, sold via a recurring subscription or fixed-fee monthly model.
Product overview
CTaccess is a Wisconsin-based managed IT services company offering a portfolio of technology services rather than a single software product. The core offerings include Managed IT Services (fully managed and co-managed IT support), Cybersecurity, Cloud UCaaS (unified communications), IT Consulting & Project Support, Mac Support, and Business Process Automation powered by the Laserfiche platform. CTaccess has also built proprietary add-on modules for Laserfiche including the Laserfiche Cloud DocuSign Integration and Automated Document Downloader, both available on the Laserfiche Marketplace. These services work together as an integrated technology performance partnership, covering infrastructure management, security, communications, and digital workflow optimization.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Fully managed and co-managed outsourced IT support for SMBs covering server maintenance, workstation support, real-time assistance, network management, help desk, and 24/7/365 coverage under a fixed monthly fee, with strategic IT planning included.
- Cybersecurity Services Comprehensive security services including vulnerability assessments, incident response, compliance alignment, security awareness training, phishing tests, managed security monitoring, and remediation, delivered via EDR/XDR/MDR partners such as Huntress, Cynet, Guardz, Blackpoint, and CrowdStrike.
- Cloud UCaaS Unified Communications as a Service providing cloud-based phone systems, video conferencing, text messaging, live chat, and click-to-call through a single platform accessible across devices, integrated with Microsoft Teams and Outlook.
- IT Consulting & Project Support Project-based IT consulting and implementation covering IT project management, workstation and server deployments, cloud migrations, Office 365 management, network design, software implementation, and disaster recovery planning.
- Mac Support Specialized all-inclusive support for Mac environments including hybrid Mac/Windows integration, continuous monitoring, cloud and local server support, asset management, and help desk services.
- Business Process Automation (Laserfiche) Digital workflow automation and document management using the Laserfiche platform, enabling process digitization, automation, streamlining, and transformation through electronic forms, automated routing, AI-enabled document processing, and compliance tracking.
- Automated Document Downloader CTaccess-built Laserfiche add-on tool for regularly sending documents outside of Laserfiche to integrate with external systems, departments, customers, vendors, or government entities, with turnkey remote installation and setup.
Quantifiable outcome
- Increased staff efficiencies, productivity, and engagement through process automation
- +4 more outcomes
Companies that use CTaccess
Customer profileNamed customers5 records
Segments7 records
Ideal customer profiles2 records
CTaccess technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature6 records
CTaccess partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core.
- LaserfichecoreStrategic partnership initiated in 1998 when CTaccess ventured into document imaging. Today, CTaccess is a Laserfiche provider offering implementation, customization, training, and ongoing optimization services. CTaccess has developed custom tools including Laserfiche Cloud DocuSign Integration and Automated Document Downloader, published on the Laserfiche Marketplace. The partnership enables CTaccess to deliver enterprise content management and business process automation solutions.
- MicrosoftcoreMicrosoft ecosystem integration partner. CTaccess integrates UCaaS communications with Microsoft Teams and Outlook. Also supports Office 365 management, migration, and optimization services. Advises clients on Microsoft cloud storage solutions including SharePoint and OneDrive for document management and AI readiness.
- Security Vendors (Huntress, Cynet, Guardz, Blackpoint, CrowdStrike)coreCTaccess partners with multiple cybersecurity vendors to deliver advanced security solutions. Recommends and implements tools including Huntress, Cynet, Guardz, Blackpoint, and CrowdStrike for Managed Detection and Response (MDR), Endpoint Detection and Response (EDR), and Extended Detection and Response (XDR) capabilities. These tools provide SOC (Security Operations Center) monitoring, threat hunting, and advanced malware protection.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CTaccess competitors and assessment
Company assessmentDirect peers
- Imagine IT: Twin Cities-based managed IT services provider serving SMB clients in the Upper Midwest. Comparable target customer profile (20-200 employee firms), subscription-based managed services model, and cybersecurity practice.
- ITsavvy: Addison, Illinois-based managed IT, cloud, and cybersecurity provider serving SMB and mid-market clients across the Midwest. Comparable service portfolio and overlapping Wisconsin/Northern Illinois geography, though larger in scale (now part of ScanSource).
- CMIT Solutions: National franchise-based managed IT services and cybersecurity provider targeting small businesses (10-100 employees). Closest comparable in terms of SMB customer focus and managed services subscription model.
- Nitec: Wisconsin-based managed IT services and cybersecurity firm serving SMBs across the state. Closest geographic and customer-segment comparable to CTaccess, with a similar mix of managed services, security, and IT consulting.
Emerging players
- Ntiva: Growing national managed IT, cybersecurity, and cloud services company focused on SMB and mid-market accounts. Comparable subscription-based managed services model with broader geographic footprint; a more aggressive consolidator than CTaccess.
Others
- ConnectWise: Leading business automation and PSA/RMM software platform purpose-built for managed service providers. Sits in CTaccess's ecosystem as an enabling technology vendor rather than direct competitor.
- Kaseya: Global provider of IT and security management software for managed service providers and IT teams. Functions as a partner platform powering many competing MSPs rather than competing directly with CTaccess.
Broad incumbents
- RingCentral: Public cloud UCaaS platform that CTaccess resells as part of its Cloud UCaaS practice. Direct comparable for the communications leg of CTaccess's offering and a potential competing vendor relationship for end customers.
- Thrive Networks: National managed IT, cybersecurity, and cloud services provider serving mid-market and enterprise clients. Broader geographic reach and larger service portfolio, but overlapping SMB-adjacent customer segments and similar managed-services value proposition.
Regional players
- US Signal: Grand Rapids, Michigan-based managed cloud, colocation, network, and security services provider. Comparable managed infrastructure and cybersecurity capabilities for SMB and mid-market clients, primarily serving the neighboring Midwest region.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
CTaccess social profiles
Digital presenceCTaccess financial estimates
Financial estimateRevenue estimate
Valuation estimate
CTaccess leadership team
Management profileNumber of profiles
Profiles2 records
CTaccess funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CTaccess M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CTaccess
What does CTaccess do?
CTaccess provides outsourced managed IT services (fully managed and co-managed IT), cybersecurity, cloud-based unified communications (UCaaS), Mac support, and project-based IT consulting for small and mid-sized businesses. The firm also delivers business process automation through the Laserfiche platform, including custom integrations such as the Laserfiche Cloud DocuSign Integration and Automated Document Downloader, sold via a recurring subscription or fixed-fee monthly model.
Is CTaccess a public or private company?
CTaccess is a private company. It is classified as family owned and is currently operating.
When was CTaccess founded?
CTaccess was founded in 1990. It employs 11 to 50 people.
Where is CTaccess based?
CTaccess is headquartered in Brookfield, United States, in the North America region.
How does CTaccess make money?
Six revenue lines are on record. Fully Managed IT Services are the primary driver. The others are co-Managed IT Services, IT Project Services, business Process Automation (Laserfiche), cloud UCaaS (Phone Systems) and cybersecurity Services.
Who are CTaccess's main competitors?
Direct peers on record are Imagine IT, ITsavvy, CMIT Solutions and Nitec. Ntiva is listed as an emerging player. Others are ConnectWise and Kaseya. Broad incumbents are RingCentral and Thrive Networks. US Signal is listed as a regional player.
Does CTaccess have an API?
No public API is recorded for CTaccess.
What industry is CTaccess in?
CTaccess's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 541513 and its SIC code is 7370.