GetWelcom
GetWelcom is a France-based SaaS company that sells a white-label digital guest experience platform — including digital room directory, dematerialized check-in, VOIP telephony, and upselling tools — to European independent hotels, chains, and hotel groups, with 800+ properties onboarded.
- Company typePrivate
- Founded2021
- HeadquartersParis, France
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What GetWelcom does
GetWelcom SAS is a France-based SaaS company, founded in 2021 and headquartered in Houilles with an operational office in Paris, that sells a digital guest experience platform to European hotels. The platform consists of a white-label guest-facing interface accessible via web and QR code, paired with a back-office management dashboard, and is composed of eight modular products: dematerialized check-in (including automated police-form compliance), digital room directory, VOIP telephony, in-stay customer satisfaction surveys, e-reputation management, marketing campaigns, additional sales/upselling, and multi-property management for hotel groups. Underlying technology is a multi-tenant SaaS architecture integrated with 18+ Property Management Systems (including Opera Cloud, Mews, Medialog, Misterbooking, Apaleo, Thaïs, Protel, Clock PMS) and hosted on AWS EU WEST 3 (Paris), with a 99.5% monthly service availability guarantee documented in the company's terms.
The company targets three primary customer segments in hospitality: independent hotels, chain hotels, and hotel groups, with visible customers spanning both ends of the market from individual boutiques (Hôtel Moustache Seclin, Hôtel de Harlay, Hôtel ESTE) through premium independents (La Maison Pic Valence, Hôtel & Spa Napoléon Fontainebleau) to enterprise groups (Louvre Hotels Group, Groupe TimHotel, Radisson Blu, Mercure). Pricing is quote-based subscription billed annually (with monthly invoicing available), priced per property, and not publicly disclosed; demos are mandatory in the sales motion with a dedicated booking flow on the website. Distribution is exclusively direct B2B sales with no resellers, complemented by case-study-driven content marketing and a 40% word-of-mouth referral rate for new customer acquisition.
Operationally, GetWelcom is a privately-held SAS with €10,000 share capital, registered at RCS Versailles, and led by President Paul Menanteau. No institutional funding, M&A activity, or revenue figures are publicly disclosed. The company reports having onboarded 800+ hotel properties and 5 million+ travelers, is GDPR-compliant, and is currently expanding from France-primary into English-speaking European markets while moving upmarket into the multi-property hotel-group segment via the Gestion Multi-propriétés module.
GetWelcom firmographics
Firmographics- Name
- GetWelcom
- Legal name
- GETWELCOM SAS
- Website
- https://getwelcom.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- GetWelcom is a France-based SaaS company that sells a white-label digital guest experience platform — including digital room directory, dematerialized check-in, VOIP telephony, and upselling tools — to European independent hotels, chains, and hotel groups, with 800+ properties onboarded.
- Ownership category
- akta.pro rank
GetWelcom industry classification
Industry- Product category
- Hospitality Guest Experience Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Guest Experience & Engagement (CRM, Messaging, Loyalty) (THALACAF)
- akta.pro secondary industries
- Upsell, Ancillary & Merchandising Platforms (THALACAN), Digital Check-in/Check-out & Keyless Entry (THALACAG), Hotel Content Aggregators & Connectivity APIs (THALAJAD)
Keywords
Where GetWelcom is headquartered
LocationHeadquarters
- HQ city
- Paris
- HQ country
- France
- HQ region
- Europe
Offices2 records
Markets served
GetWelcom business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: GetWelcom generates revenue through annual or monthly subscription licensing of their digital welcome platform. The subscription model provides access to the white-label interface, backoffice management tools, and ongoing support. Pricing is determined per property/establishment based on the selected service tier and configuration requirements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Custom enterprise pricing for hotel groups |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
GetWelcom product offering
Product offeringCore offering
GetWelcom provides a SaaS-based digital guest experience platform for hotels, delivered as a white-label solution accessible via web and QR code. The platform combines a digital room directory, dematerialized pre-check-in, cloud-based VOIP telephony, e-reputation management, customer satisfaction surveys, marketing campaigns, upselling tools, and multi-property management into a unified system that integrates with 18+ Property Management Systems. Revenue is generated through subscription licensing priced per property on a recurring basis.
Product overview
GetWelcom is a SaaS-based digital guest experience platform for the hotel industry, positioned as a 'digital co-pilot for hoteliers.' The platform consists of a unified system with multiple integrated modules: the core Interface (white-label digital room directory for guests) and Back Office (hotel management dashboard), plus eight product modules including Dematerialized Check-in, Digital Room Directory, VOIP Telephony, Customer Satisfaction, E-reputation Management, Marketing Campaigns, Additional Sales, and Multi-property Management. Hotels can subscribe to individual modules or the full platform, which is offered as a white-label solution with the hotel's branding. The platform integrates with numerous Property Management Systems (PMS) including Opera Cloud, Mews, Medialog, Misterbooking, Apaleo, Thaïs PMS, and others to synchronize guest data and reservations.
Differentiator
Problem solved
Functional benefit
Products and services
- Dematerialized Check-in (Check-in dématérialisé)
Quantifiable outcome
- 40% of new customers acquired through word-of-mouth recommendations
- +2 more outcomes
Companies that use GetWelcom
Customer profileNamed customers14 records
Segments3 records
Ideal customer profiles2 records
GetWelcom technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
Feature8 records
GetWelcom partnerships and signals
Strategic signalPartnerships
21 partnerships are on record, tiered core and standard.
- Opera CloudcoreIntegration with Opera Cloud PMS (Property Management System) allowing seamless data synchronization between GetWelcom's guest welcome platform and hotel operations management.
- MewscoreIntegration with Mews cloud-based PMS enabling hotels to deploy GetWelcom's digital guest services within the Mews hospitality ecosystem.
- MedialogcoreIntegration with Medialog PMS system for French-speaking hotel market, providing combined solution for guest experience and operational management.
- MisterbookingcoreIntegration with Misterbooking PMS offering booking engine and property management capabilities combined with GetWelcom's guest communication tools.
- ApaleocoreIntegration with Apaleo open platform PMS allowing hotel groups to customize and extend GetWelcom functionality within the Apaleo ecosystem.
- Thaïs PMSstandardIntegration with Thaïs PMS system widely used in French-speaking regions, providing combined guest experience solution.
- ProtelstandardIntegration with Protel PMS offering German-market hoteliers access to GetWelcom's digital guest welcome platform.
- Chloë PMSstandardIntegration with Chloë PMS system providing combined property management and guest communication capabilities.
- Galaxy PMSstandardIntegration with Galaxy PMS (GHM) enabling hotels to deploy GetWelcom alongside property management operations.
- AsteriostandardIntegration with Asterio PMS system providing combined solution for hotel operations and guest engagement.
- FiducialstandardIntegration with Fiducial PMS offering French hoteliers a combined solution for property management and digital guest services.
- JazotelstandardIntegration with Jazotel PMS system providing combined hotel management and guest communication platform.
- Winhotel neostandardIntegration with Winhotel neo PMS enabling hotels to access GetWelcom's digital guest services within their existing property management workflow.
- Family Hotel PMSstandardIntegration with Family Hotel PMS system offering combined solution for smaller hotel operations and guest engagement.
- Clock PMSstandardIntegration with Clock PMS providing combined property management and digital guest welcome capabilities.
- Amazon Web Services (AWS)coreCloud infrastructure provider hosting GetWelcom's platform on AWS EU WEST 3 (Paris) region, ensuring GDPR-compliant data storage within European Union.
- MailjetstandardEmail service provider used for transactional and marketing email communications to hotel clients and their guests.
- Google (Maps API)standardGoogle Maps API service for address search and map display functionality within the GetWelcom platform.
- Tawk.tostandardLive chat service provider for customer support functionality within the GetWelcom backoffice.
- SentrystandardApplication monitoring and error tracking service used to ensure technical reliability of GetWelcom's applications.
- Clarity (Microsoft)standardUser experience analytics tool provided by Microsoft for understanding how users interact with the GetWelcom platform.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
GetWelcom competitors and assessment
Company assessmentDirect peers
- Bookboost: Hospitality CRM and guest messaging platform used by hotels to automate pre-, during-, and post-stay communication. Directly comparable to GetWelcom's marketing campaigns, satisfaction surveys, and guest engagement features.
- Triptease: Guest experience platform focused on direct booking conversion, messaging, and reputation management for hotels. Overlaps directly with GetWelcom's e-reputation, marketing campaign, and guest communication modules.
- Akia: Hotel guest experience platform offering digital check-in, room directory, upselling, and messaging primarily to independent and boutique hotels. Closely aligned with GetWelcom's modular product suite and SMB-heavy target market.
- LoungeUp: French-based guest experience and CRM platform for hotels offering messaging, upselling, and digital welcome solutions. LoungeUp is the most direct European competitor to GetWelcom, targeting the same independent and chain hotel segments with a similar all-in-one SaaS value proposition.
- SuitePad: German provider of in-room tablets and a digital guest platform delivering room directory, check-in, and upselling tools to hotels. Comparable to GetWelcom's digital room directory and guest engagement modules, particularly across DACH markets.
Regional players
- Profitroom: Polish-based hotel booking engine and guest platform serving Central and Eastern European markets with website, messaging, and upselling modules. Comparable to GetWelcom's guest engagement offering but with a different geographic focus.
Broad incumbents
- Shiji Group: Global enterprise hospitality technology platform offering PMS, POS, and guest experience solutions to large hotel chains. Competes broadly with GetWelcom at the upper end of the market and could bundle guest engagement into its suite.
- Guestline: UK-based hospitality technology provider offering PMS, booking engine, and guest engagement tools to hotel groups across Europe. Competes with GetWelcom on PMS-integrated digital guest services, particularly for UK and Irish chains.
- Cloudbeds: Global hotel management platform combining PMS, booking engine, and guest experience tools (including the acquired Whistle guest messaging product). Competes broadly with GetWelcom for independent and small chain hotel accounts across multiple geographies.
Emerging players
- HotelKit: Hotel operations and guest request management platform used by independent hotels and chains to coordinate staff tasks and guest requests. Adjacent to GetWelcom with partial overlap on guest communication and satisfaction feedback.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
GetWelcom social profiles
Digital presenceGetWelcom compliance and trust
Trust signalCompliance2 records
GetWelcom financial estimates
Financial estimateRevenue estimate
Valuation estimate
GetWelcom leadership team
Management profileNumber of profiles
Profiles1 record
GetWelcom funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
GetWelcom M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about GetWelcom
What does GetWelcom do?
GetWelcom provides a SaaS-based digital guest experience platform for hotels, delivered as a white-label solution accessible via web and QR code. The platform combines a digital room directory, dematerialized pre-check-in, cloud-based VOIP telephony, e-reputation management, customer satisfaction surveys, marketing campaigns, upselling tools, and multi-property management into a unified system that integrates with 18+ Property Management Systems. Revenue is generated through subscription licensing priced per property on a recurring basis.
Is GetWelcom a public or private company?
GetWelcom is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was GetWelcom founded?
GetWelcom was founded in 2021. It employs 1 to 10 people.
Where is GetWelcom based?
GetWelcom is headquartered in Paris, France, in the Europe region.
How does GetWelcom make money?
One revenue line is on record: saaS Subscription.
Who are GetWelcom's main competitors?
Direct peers on record are Bookboost, Triptease, Akia, LoungeUp and SuitePad. Profitroom is listed as a regional player. Broad incumbents are Shiji Group, Guestline and Cloudbeds. HotelKit is listed as an emerging player.
Does GetWelcom have an API?
Yes. GETWELCOM may provide API integration of the Customer's PMS and/or CRM into the Solution so that GETWELCOM can send them communications at the Customer's request. This is mentioned as an additional service that can be provided. The API integration enables connectivity between the hotel's existing Property Management System (PMS) and GetWelcom's platform.
What industry is GetWelcom in?
GetWelcom's product category is Hospitality Guest Experience Software. Its primary akta.pro industry code is THALACAF, Guest Experience & Engagement (CRM, Messaging, Loyalty), with a secondary code of THALACAN, Upsell, Ancillary & Merchandising Platforms. Its NAICS code is 5182 and its SIC code is 7373.