ited
Quebec-based managed IT services provider (MSP) serving 2,000+ Canadian SMBs across nine regional offices with managed IT, cybersecurity, sovereign cloud (CloudED), and unified communications, backed by ISO/IEC 27001:2022 certification.
- Company typePrivate
- Founded1998
- HeadquartersMontréal, Canada
- Headcount51–100
- GTM typeB2B
- OfferingServices
What ited does
ited (legal entity: LES SOLUTIONS ITED INC.) is a Quebec-based managed IT services provider (MSP) serving more than 2,000 Canadian small and medium businesses (PMEs) across nine regional offices in Montréal, Mascouche, Granby, Victoriaville, Saint-Hyacinthe, Salaberry-de-Valleyfield, Boisbriand, Brossard, and Québec City. Founded in 1998 and operating with 200+ employees managing more than 85,000 workstations, the company positions itself as a full outsourced IT department for SMBs that lack internal IT scale, with a portfolio organized around four pillars: managed IT services (including vCIO governance, IT outsourcing, Apple infrastructure management, 24/7 support, and continuous training); cybersecurity (CyberCARE offering with EDR/XDR, ransomware protection, AI-driven automated updates, and 24/7 SOC monitoring); sovereign cloud (CloudED hosted exclusively in Canadian data centers with private-cloud deployment options and 3-2-1 backup); and unified communications (3CX VoIP at Titanium Partner status, Teams Telephony, Microsoft 365, and SharePoint intranet).
The technical stack is built on top-tier third-party technology partnerships — Microsoft, Fortinet, SentinelOne, 3CX, Datto Kaseya, Lenovo, Dell, Bell, Fibrenoire, and Ruckus Networks — with CloudED as the primary proprietary/differentiated asset. The company holds ISO/IEC 27001:2022 certification (issued February 2025 by an IAS-accredited body), covering IT consulting, cloud, internet service provider, VoIP, support, and professional services across all Quebec locations, and markets compliance with Loi 25 and LPRPDE.
Revenue is generated through three streams: recurring managed services subscriptions (the primary stream, billed monthly as predictable IT budgets replacing variable costs), project-based IT consulting and professional services recognized on completion, and hardware/software resale (including Ruckus Networks equipment for public-sector procurement). Go-to-market is sales-led and exclusively direct, via website contact forms with two-step qualification, consultative needs assessment, and ongoing account management including vCIO services and a client portal. The company is privately held, part of the Alan Allman Associates IT ecosystem, and led by CEO Éric Bigras.
ited firmographics
Firmographics- Name
- ited
- Legal name
- LES SOLUTIONS ITED INC.
- Website
- https://it-ed.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Quebec-based managed IT services provider (MSP) serving 2,000+ Canadian SMBs across nine regional offices with managed IT, cybersecurity, sovereign cloud (CloudED), and unified communications, backed by ISO/IEC 27001:2022 certification.
- Ownership category
- akta.pro rank
ited industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- ITSM Governance, Compliance & Audit Readiness (BPAEAJAM)
- akta.pro secondary industries
- IT Service Desk & End-User Support (L1/L2) (BPAAACAA), IT Asset Lifecycle Services (Procure-to-Retire) (BPAEAOAF)
Keywords
Where ited is headquartered
LocationHeadquarters
- HQ city
- Montréal
- HQ country
- Canada
- HQ region
- North America
Offices9 records
Markets served
ited business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- Managed IT Services: Recurring managed services contracts providing continuous IT support, monitoring, cybersecurity, cloud management, and vCIO services. Pricing structured as predictable monthly budgets replacing variable IT costs.
- IT Consulting and Professional Services: Project-based consulting for IT transformations, migrations, implementations, and strategic guidance. Revenue recognized upon project completion.
- Hardware and Software Resale: Resale of IT equipment including network infrastructure (Ruckus Networks), computers, and software licenses through technology partnerships.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Custom enterprise solutions based on assessment |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
ited product offering
Product offeringCore offering
ited provides outsourced IT department services for Canadian SMBs, delivering managed IT governance (vCIO), 24/7 technical support, cybersecurity protection (CyberCARE), sovereign Canadian cloud computing (CloudED), unified communications (3CX VoIP and Microsoft Teams Telephony), and backup/business continuity. Services are sold as recurring monthly subscriptions supplemented by project-based consulting and hardware/software resale, with a security operations focus compliant with Loi 25, LPRPDE, and ISO/IEC 27001:2022.
Product overview
ited is a managed IT services provider (MSP) offering a comprehensive portfolio of technology solutions for Canadian businesses. The core offering consists of managed IT services (including IT governance, vCIO, outsourcing, Apple infrastructure management, 24/7 support, and training) supplemented by specialized solutions in cybersecurity (CyberCARE), cloud computing (CloudED including private cloud options), unified communications (VoIP via 3CX, Teams Telephony), and backup/business continuity. The company also resells and manages Microsoft 365, SharePoint Intranet, and Ruckus Networks equipment. All services are delivered through a network of Quebec offices, with cloud data hosted exclusively in Canadian data centers. The ecosystem includes client-facing tools such as a secure portal for remote access and reporting.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed IT Services Comprehensive outsourced IT offering for Canadian businesses including IT governance and vCIO, IT outsourcing/impartition, Apple infrastructure management, 24/7 technical support, and continuous training. Customers receive a complete IT department function delivered under a recurring managed services contract.
- CyberCARE Cybersecurity solution offering total protection, including advanced antivirus, EDR/XDR, ransomware protection, AI-automated updates, 24/7 security monitoring and intervention, and threat detection for SMB and regulated business customers.
- CloudED Sovereign Cloud Sovereign cloud computing environment hosted in 100% Canadian data centers under local jurisdiction with a private cloud deployment option for isolation. Designed for regulated businesses requiring data sovereignty, compliance with Canadian laws (Loi 25, LPRPDE), and protection against extraterritorial laws like CLOUD Act and FISA, with encrypted, immutable, and redundant backups.
- VoIP Telephony (3CX) VoIP telephony solution based on 3CX technology, delivered as a Titanium-Partner implementation offering hybrid and flexible communication capabilities for businesses.
- Teams Telephony Hybrid Microsoft Teams telephony solution integrated with Microsoft Teams for seamless business communication and collaboration.
- Microsoft 365 Cloud-based productivity suite including email, collaboration tools, Word, Excel, Outlook, PowerPoint, and Teams, deployed and managed by ited for Canadian businesses.
- SharePoint Intranet SharePoint-based intranet solutions for internal communication, document management, and organizational collaboration, implemented and managed by ited.
- Backup and Business Continuity Data backup and business continuity solutions implementing the 3-2-1 backup rule (three copies of data, two different storage media types, one off-site copy), with cloud, local, and hybrid options, including immutable storage and ransomware-resistant encryption.
- Network Equipment (Ruckus Networks) Ruckus Networks wireless and network equipment for reliable internet connectivity, offered through ited's official price list program for public sector organizations in Canada.
- Client Portal Secure online portal for ited clients to access remote support, view reports, and manage their managed IT services.
Quantifiable outcome
- 25-45% reduction in IT costs according to Research and Markets 2025 report for successful managed services deployments
- +3 more outcomes
Companies that use ited
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles2 records
ited technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature4 records
ited partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core.
- MicrosoftcoreTechnology partnership for Microsoft 365 solutions including Teams telephony, SharePoint intranet, and productivity tools. ited resells and implements Microsoft cloud services as part of unified communications and cloud solutions portfolio.
- FortinetcoreCybersecurity technology partner providing firewall and network security solutions. Fortinet products integrated into ited's security offerings for SMB protection.
- SentinelOnecoreAI-powered endpoint protection partner providing EDR/XDR solutions for advanced threat detection and response. Integrated into CyberCARE security offering.
- 3CXcoreVoIP telephony partnership with Titanium Partner status (highest tier). ited implements and supports 3CX phone systems as part of unified communications solutions.
- Datto KaseyacoreBackup and business continuity technology partner providing MSP-focused solutions for data protection and disaster recovery.
- Alan Allman AssociatescoreParent ecosystem association providing access to broader IT consulting and managed services network. ited is part of the Alan Allman Associates IT ecosystem.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
ited competitors and assessment
Company assessmentEmerging players
- Sherweb: Canadian cloud and managed-services provider focused on Microsoft cloud, backup, and security for MSPs and SMBs. Comparable to ited's CloudED and Microsoft 365 practices, with a partner-channel orientation.
Direct peers
- WBM Technologies: Western Canadian managed-services and technology provider offering managed IT, print, and document solutions to SMB and mid-market customers. Comparable managed-services and hardware-resale model, though primarily serving Western Canada rather than Quebec.
- Softchoice: Canadian-headquartered IT solutions provider (now part of CDW) focused on software, cloud, and managed services for mid-market organizations. Comparable on cloud and managed-services posture, though with a national rather than Quebec-centric footprint.
- Compugen: Canadian IT solutions and managed-services provider delivering infrastructure, cloud, and end-user computing across SMB and enterprise segments. Directly comparable to ited on managed services, cloud, and security resale/integration.
- Long View Systems: Canadian hybrid IT and managed-services provider with a similar end-to-end model spanning cloud, security, and IT outsourcing for mid-market and enterprise clients. Highly comparable to ited's managed-services, cloud, and cybersecurity portfolio, though with a broader national footprint.
- OnX Enterprise Solutions (Converge Technology Solutions): Canadian IT solutions provider delivering managed services, cloud, and cybersecurity to mid-market and enterprise clients. Comparable to ited on multi-vendor managed services and cloud practice.
Others
- Kaseya: Global provider of MSP management platforms (RMM, PSA, cybersecurity) that underpins many MSPs including ited (via Datto/Kaseya). Functions as a platform/enabler rather than direct competitor, but shapes the competitive economics for ited's service delivery.
Broad incumbents
- TELUS Business: Canadian telecom incumbent with a sizable managed-IT, cloud, and security practice serving SMB through enterprise. Overlaps ited on managed services and cloud but bundles connectivity and national delivery.
- Bell Business Markets: Business arm of Bell Canada offering managed IT, cloud, security, and unified communications. Competes with ited for Quebec SMB and enterprise customers, with the advantage of integrated connectivity.
- CDW Canada: Canadian arm of global IT solutions distributor CDW, offering hardware, software, and managed-services solutions. Overlaps with ited on hardware resale and increasingly on managed services, with significantly broader scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
ited social profiles
Digital presenceited compliance and trust
Trust signalCompliance3 records
ited financial estimates
Financial estimateRevenue estimate
Valuation estimate
ited leadership team
Management profileNumber of profiles
Profiles3 records
ited funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ited M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ited
What does ited do?
ited provides outsourced IT department services for Canadian SMBs, delivering managed IT governance (vCIO), 24/7 technical support, cybersecurity protection (CyberCARE), sovereign Canadian cloud computing (CloudED), unified communications (3CX VoIP and Microsoft Teams Telephony), and backup/business continuity. Services are sold as recurring monthly subscriptions supplemented by project-based consulting and hardware/software resale, with a security operations focus compliant with Loi 25, LPRPDE, and ISO/IEC 27001:2022.
Is ited a public or private company?
ited is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was ited founded?
ited was founded in 1998. It employs 51 to 100 people.
Where is ited based?
ited is headquartered in Montréal, Canada, in the North America region.
How does ited make money?
Three revenue lines are on record. Managed IT Services are the primary driver. The others are IT Consulting and Professional Services and hardware and Software Resale.
Who are ited's main competitors?
Sherweb is listed as an emerging player. Direct peers are WBM Technologies, Softchoice, Compugen, Long View Systems and OnX Enterprise Solutions (Converge Technology Solutions). Kaseya is listed as an others. Broad incumbents are TELUS Business, Bell Business Markets and CDW Canada.
Does ited have an API?
No public API is recorded for ited.
What industry is ited in?
ited's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAJAM, ITSM Governance, Compliance & Audit Readiness, with a secondary code of BPAAACAA, IT Service Desk & End-User Support (L1/L2). Its NAICS code is 541513 and its SIC code is 7370.