SupportLINK Systems

What SupportLINK Systems does

SupportLINK Systems Inc. is a Vancouver-based, founder-owned (Jonas Abersbach, CEO/Founder) managed IT services provider founded in 1997 that specializes in IT support for medical clinics, hospitals, and healthcare organizations in British Columbia. The company functions as an outsourced or fractional IT department for healthcare providers, offering EMR expertise across systems including QHR Accuro, Intrahealth Profile, Plexia, and multiple Telus Health products (Osler, Med-Access, Wolf), plus proactive maintenance, security assessments, audit and compliance services (BC PIPA, HIPAA-aware), cybersecurity training, and monthly IT reporting. As of the most recent data, the firm operates with 11-50 employees from its headquarters at the Jack Bell Research Centre adjacent to Vancouver General Hospital, serving 300+ clients including anchor accounts Vancouver Coastal Health, the University of British Columbia, and BC Cancer Research Centre.

The company's proprietary technology stack comprises two software assets: MDocusend, a PDF-driver application that enables secure EMR-to-EMR electronic transmission across vendor boundaries, replacing fax workflows with end-to-end encrypted, log-tracked delivery; and IT Monitor Pro, an internally developed system-monitoring tool covering security, anti-virus, intrusion detection, hardware health, and backups. Support services are delivered through on-site visits, TeamViewer, and two ScreenConnect remote-access instances. There is no public API, SDK, MCP, or developer-facing integration surface; distribution is entirely direct via field sales to BC-based clinics, hospitals, and SMB clients.

Revenue derives primarily from monthly managed-services contracts (fractional IT department, EMR support, monitoring, training, compliance), with software products sold separately (IT Monitor Pro as a paid product, MDocusend offered at no cost to BC medical clinics) and ancillary professional services including CDAP Grow Your Business grant assistance for ISED micro-grants. The firm is privately held with no institutional investors, no disclosed funding rounds, and no M&A activity. Geographic scope is restricted to Vancouver/BC, with no documented expansion plans, AI/ML capabilities, or patent portfolio evidenced in the source data.

Name

SupportLINK Systems

Legal name

SupportLINK Systems Inc.

Website

https://supportlink.ca

Company type

Private

Founded year

1997

Operating status

Operating

Headcount range

11–50 employees

Short description

SupportLINK Systems Inc., founded in 1997 in Vancouver, provides managed IT services and proprietary software (MDocusend, IT Monitor Pro) to medical clinics, hospitals, and SMBs in British Columbia, specializing in EMR support, cybersecurity, and BC PIPA compliance.

Ownership category

akta.pro rank

Product category

Healthcare IT Managed Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)

akta.pro primary industry

Helpdesk & End-User Support Services (BPAEABAB)

akta.pro secondary industries

Data Security & Privacy Managed Services (DLP/Encryption) (BPAEADAL), Backup & DR Software Implementation & Managed Platforms (BPAEALAI), Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC)

Keywords

• Managed IT services
• Medical clinic IT
• Healthcare IT support
• EMR integration services
• Cybersecurity compliance

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Ongoing managed IT services including proactive maintenance, security assessments, cybersecurity training, monthly IT reports, financial forecasting, strategic planning for technology upgrades, and continuous IT monitoring. Revenue generated through monthly contracts for comprehensive IT department services.
2. Software Products: MDocusend available at no cost to BC medical clinics. IT Monitor Pro sold as a product offering.
3. Grant Assistance Services: Assistance with government grants including CDAP Grow Your Business grant ($2,400 micro-grant for website development). Includes project management, requirements gathering, development, and implementation support.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

SupportLINK Systems delivers specialized managed IT services to medical clinics, hospitals, and SMBs in Vancouver and British Columbia, covering EMR system support, hardware/software installation and troubleshooting, proactive maintenance, security monitoring, cybersecurity training, and audit/compliance services. The company also develops and licenses two proprietary software products: MDocusend (secure EMR-to-EMR electronic communication that replaces fax) and IT Monitor Pro (proprietary IT monitoring for security, anti-virus, intrusion detection, hardware health, and backups). Revenue is primarily generated through monthly managed services contracts, supplemented by grant program assistance (e.g., CDAP).

Product overview

SupportLINK Systems offers a portfolio of IT services and software products for the healthcare sector in Vancouver, BC. The core software products are MDocusend (a secure EMR-to-EMR communication platform) and IT Monitor Pro (an IT monitoring tool). These are complemented by managed IT services including Medical Clinic IT Support, Managed IT Services, Fractional IT Department Services, Cybersecurity Training, and Audit & Compliance Services. MDocusend enables clinics to replace fax-based communication with secure electronic transmission between different EMR systems, while IT Monitor Pro provides proactive monitoring of client IT infrastructure. The services are primarily targeted at medical clinics, hospitals, and healthcare organizations in British Columbia.

Differentiator

Problem solved

Functional benefit

Brands

• MDocusend: A revolutionary software solution for medical clinics providing secure electronic communication between EMR systems regardless of vendor. Available at no cost to BC medical clinics.
• IT Monitor Pro

Products and services

• MDocusend Secure EMR-to-EMR electronic communication software for medical clinics that enables transmission between different EMR vendors without fax lines, machines, modems, or internet fax services, featuring end-to-end encryption, encryption in transit, authenticated user access, and guaranteed delivery tracking with detailed logs. Available at no cost to BC medical clinics.
• IT Monitor Pro IT monitoring and management software developed by SupportLINK that provides system monitoring, hardware health checks, security, anti-virus, intrusion detection, and backup verification for client IT infrastructure.
• Medical Clinic IT Support Specialized IT support services for medical clinics and hospitals, including EMR expertise across QHR Accuro, Intrahealth Profile, Plexia, Telus Health Osler/Med-Access/Wolf, McKeever, and Smart Series, on-site support, proactive maintenance, and IT system management with 20+ years of healthcare IT experience.
• Managed IT Services Comprehensive managed IT services for small and medium businesses in Vancouver, including proactive maintenance, security assessments, cybersecurity training, monthly IT reports, financial forecasting, strategic planning for technology upgrades, and continuous IT monitoring under monthly contracts.
• Fractional IT Department Services Outsourced IT department services providing small businesses with access to a full IT team including Windows and Linux system administration, cloud infrastructure, web development, consulting, and architecture without the cost of a full-time in-house team.
• Cybersecurity Training Ongoing cybersecurity training services for staff with certification and management reporting, ensuring organizational security compliance and staff awareness across medical clinic and SMB clients.
• Audit & Compliance Services Data protection and regulatory compliance services for medical clinics, including BC PIPA compliance, privacy management programs, risk assessments, and breach reporting protocols, with collaborators that are SOC2 Type 2 and HIPAA compliant.
• CDAP Grow Your Business Grant Assistance Assistance with the Canada Digital Adoption Program (CDAP) micro-grant applications for website development costs, including project management, requirements gathering, development, and documentation submission under Innovation, Science and Economic Development Canada (ISED).

Quantifiable outcome

• Minimum downtime through efficient troubleshooting with established vendor relationships
• +2 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature2 records

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Compugen: Canadian IT solutions and services company providing managed services, cloud, and infrastructure across multiple verticals. Comparable in managed IT model but serves a broader market.
• Softchoice: Large Canadian IT solutions and managed services provider with enterprise customers across Canada. Comparable in offering managed IT services but at far larger scale and without SupportLINK's healthcare EMR specialization.
• WELL Health Technologies: Canadian digital health company owning a network of clinics and telehealth platforms. Adjacent competitor for clinic IT and EMR services, operating a hybrid tech-and-services model in Canadian healthcare.
• TELUS Health: Dominant Canadian healthcare technology and EMR vendor (owns multiple EMR products SupportLINK supports). Overlaps with SupportLINK in BC clinic IT, but operates at much larger scale with bundled services.
• CDW Canada: Canadian arm of major IT services and solutions reseller/provider. Competes for managed services and IT support contracts in healthcare and other verticals, though at much larger scale.
• Pivot Interactives / Pivot Technology Solutions: Canadian IT services and solutions provider delivering managed services and infrastructure to enterprise and mid-market clients. Comparable managed services model serving similar client profiles.

Direct peers

• Long View Systems: Western Canada-headquartered managed IT services provider serving enterprise and mid-market clients across multiple verticals including healthcare. Most comparable as a Canadian MSP with deep regional roots and managed services contracts.
• Jolera: Canadian-headquartered managed IT services provider serving SMB and mid-market clients. Directly comparable business model (recurring managed services contracts) though without SupportLINK's healthcare vertical focus.
• ThinkIT Solutions: Canadian managed IT services provider serving SMBs in Western Canada. Directly comparable as a regional MSP competing for similar client size and contract profiles.

Emerging players

• Think Research: Canadian health informatics company providing EMR-adjacent software and decision-support tools. Adjacent competitor in clinic workflow software, with potential to expand into managed services.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SupportLINK Systems