OCEANCALL GROUP
OCEANCALL GROUP is a French offshore customer experience BPO founded in 2004, headquartered in Aix-en-Provence, with 2,000+ employees across five countries. It delivers multilingual customer care, technical support, and back-office services to 100+ clients via its OCEANSUITE modular suite.
- Company typePrivate
- Founded2004
- HeadquartersAix-en-provence, France
- Headcount251–500
- GTM typeB2B
- OfferingServices
What OCEANCALL GROUP does
OCEANCALL GROUP is a French offshore customer experience and business process outsourcing (BPO) operator headquartered in Aix-en-Provence, founded in 2004 and organized as a SAS with EUR 1,000,000 of capital, controlled by FINANCIERE KALYMNOS. The company delivers multilingual customer relationship management, technical support, sales, retention, back-office, and digital engagement services through a workforce of more than 2,000 employees spread across five countries: France, Serbia, Morocco, Mauritius, and Madagascar. Its service portfolio is productized under the OCEANSUITE brand as eight modular service lines, handling an estimated 23-30 million customer interactions per year in 16 languages for a base of more than 100 clients.
The company's underlying technology stack combines human-agent delivery with an emerging AI layer, including named integrations with Yelda (conversational AI), Djiin by Sereneo (analytics), and Callity. There is no evidence of proprietary model development; AI functions as an agent-assist and reporting layer rather than a standalone product. Differentiating process assets include a Green Belt certified management cadre, an emotional-intelligence-based customer handling methodology, and EcoVadis Gold sustainability certification that supports enterprise procurement processes.
The business model is project-based BPO outsourcing with multi-year engagements priced on seat, hour, or interaction volumes. Customers span retail (Louis Pion), travel and hospitality (Pierre & Vacances, Aircalin), logistics (GLS, Pickup Service), and SaaS/tech (Phantombuster, Sejer), covering a mix of mid-market and enterprise accounts. Geographic expansion (Morocco site in March 2026, Madagascar site), productization via OCEANSUITE, and ecosystem engagement through the All4Customer Paris event and OCEANCLUB client community are the primary forward-looking growth levers.
OCEANCALL GROUP firmographics
Firmographics- Name
- OCEANCALL GROUP
- Legal name
- OCEANCALL GROUP
- Website
- https://oceancall.co
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Short description
- OCEANCALL GROUP is a French offshore customer experience BPO founded in 2004, headquartered in Aix-en-Provence, with 2,000+ employees across five countries. It delivers multilingual customer care, technical support, and back-office services to 100+ clients via its OCEANSUITE modular suite.
- Ownership category
- akta.pro rank
Where OCEANCALL GROUP is headquartered
LocationHeadquarters
- HQ city
- Aix-en-provence
- HQ country
- France
- HQ region
- Europe
Offices5 records
Markets served
OCEANCALL GROUP business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Others
Revenue model
- BPO / Outsourced Customer Relations Services: OCEANCALL's primary revenue stream is providing outsourced omnichannel customer relations services to enterprise and mid-market clients. Revenue is generated through dedicated or shared agent seats, managed service contracts, and project-based engagements. The OCEANSUITE's 8 modular services (OceanBoost, OceanCare, OceanFid, OceanPay, OceanData, OceanConnect, OceanCsat, OceanLEAN) are delivered across 5 production sites in France, Serbia, Morocco, Mauritius, and Madagascar, supporting 23–30 million interactions per year for 100+ clients.
- Consulting & Optimisation (OceanCsat, OceanLEAN): Separate consulting engagements focused on customer satisfaction diagnostics, roadmapping, and Lean process optimisation. These advisory services complement the operational BPO delivery and are sold as standalone or bundled engagements.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom enterprise / project-based pricing |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels8 records
OCEANCALL GROUP product offering
Product offeringCore offering
OCEANCALL GROUP is an offshore BPO (Business Process Outsourcing) agency that delivers outsourced omnichannel customer relationship services through its OCEANSUITE ecosystem, an integrated platform of 8 modular services covering sales activation, customer support, loyalty/retention, debt collection, data analytics, intelligent automation, satisfaction measurement, and Lean process optimization. Services are delivered across 5 production sites in France, Serbia, Morocco, Mauritius, and Madagascar by 2,000+ agents handling 23–30 million customer interactions per year for 100+ enterprise clients.
Product overview
OCEANCALL GROUP offers OCEANSUITE, a modular BPO (Business Process Outsourcing) ecosystem comprising 8 distinct service modules that address the full customer lifecycle from acquisition through loyalty. OceanBoost handles outbound sales and lead generation; OceanCare manages omnichannel customer support and back-office; OceanFid drives customer retention and loyalty campaigns; OceanPay manages customer debt and payment recovery; OceanData provides data analytics and business intelligence; OceanConnect automates customer interactions with AI; OceanCsat delivers satisfaction measurement and improvement; and OceanLEAN provides Lean Management process optimization. The platform combines AI-powered automation with human expertise across multiple locations (France, Madagascar, Mauritius, Serbia, Morocco) in 16 languages, processing over 23 million interactions annually.
Differentiator
Problem solved
Functional benefit
Brands
- OCEANSUITE: Expert ecosystem to pilot customer relations. 8 modular solutions covering the full customer lifecycle from acquisition to loyalty: OceanBoost, OceanCare, OceanFid, OceanPay, OceanData, OceanConnect, OceanCsat, OceanLEAN.
Products and services
- OceanBoost
Quantifiable outcome
- LTV boost of 52% for emotionally connected customers
- +6 more outcomes
Companies that use OCEANCALL GROUP
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles5 records
OCEANCALL GROUP technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability11 records
Feature8 records
OCEANCALL GROUP partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered flagship, core, strategic and minor.
- Axialys, Calizy, Freshworks (All4Customer Paris 2026 co-organisation)flagshipOCEANCALL co-organised a networking evening at All4Customer Paris 2026 with Axialys, Calizy, and Freshworks under the theme 'Super-Héros de la Relation Client'. The event gathered CX decision-makers for non-commercial, expert exchanges at Restaurant Rose in Paris.
- ESCDA (Élection du Service Client de l'Année)coreOCEANCALL hosted the ESCDA Roadshow Tour 2026 at its Aix-en-Provence site. ESCDA founder Ludovic Nodier presented judging criteria and the value of the label. OCEANCALL targets the ESCDA 2027 Olympia award. Clement Benalia from ESCDA co-organised.
- Djiin by Sereneo & Pierre & Vacances - Center Parcs (OCEANCLUB Paris)flagshipOCEANCLUB Paris session partnered with Djiin by Sereneo and client Pierre & Vacances - Center Parcs. Olivier Derik (Responsable Outsourcing) presented a joint case study on Lean + automation serving customer emotion. Djiin by Sereneo contributed AI expertise perspective.
- Djiin by SereneocoreStrategic AI chatbot partnership. OCEANCALL integrates Djiin by Sereneo's NLP-powered conversational AI (voicebots and chatbots) for 24/7 first-level query qualification and real-time agent augmentation. The partnership was highlighted at OCEANCLUB Paris 2025 and is positioned as a core differentiator in OCEANCALL's AI-augmented BPO approach.
- YeldacoreAI conversational platform (Voicebots and Chatbots) integrated for 24/7 intelligent query qualification and self-service, reducing customer effort at the first point of contact.
- CalizycoreAutomated appointment booking integration synchronised with client calendars, eliminating friction in the customer journey for appointment-driven businesses.
- AxialyscoreCloud telephony/CTI (Computer Telephony Integration) partner enabling agents to receive calls directly within their business interface with full context. Co-organised the All4Customer Paris 2026 networking evening with OCEANCALL.
- RingovercoreCloud telephony solution providing CTI capabilities for call routing, agent desktop integration, and real-time call context for OCEANCALL advisors.
- VocalcomcoreIntelligent call distribution for high-volume call flows, optimising routing to reduce customer wait times and maximise agent occupancy.
- Easiwarecore360° customer view CRM integration enabling agents to access complete interaction history and profile for ultra-personalised responses.
- ZendeskcoreOmnichannel customer service platform enabling seamless channel switching (chat to phone to email) without losing conversation context.
- FreshworkscoreOmnichannel platform partner providing Freshdesk and related tools for multichannel customer engagement. Co-organised the All4Customer Paris 2026 networking evening with OCEANCALL.
- CallitycoreSemantic analysis and automated Quality Monitoring across 100% of interactions. Enables real-time detection of tension signals and ongoing CX improvement.
- INTELCIA MadagascarstrategicOCEANCALL collaborates with INTELCIA Madagascar on Pickup Service account delivery. Joint team events (e.g., Mora Mora Republika 2026 evening) strengthen operational cohesion for shared client performance in Madagascar.
- School of Philology (Serbia)strategicExclusive academic partnership with the School of Philology in Serbia for recruiting rare multilingual talent (Nordic, Central European languages) with direct access to high-quality graduates.
- OSTIE (Madagascar)strategicOSTIE runs a 150 m² free medical centre on OCEANCALL's Madagascar site, providing free healthcare to 1,200+ employees (5 doctors, dentist, pharmacy, midwife, nurses). A key differentiator in employee welfare and talent retention.
- Clair de Lune Madagascar & BurkinasaraminorOCEANCALL partners with Clair de Lune Madagascar and Burkinasara associations as part of its CSR commitments under the EcoVadis Gold framework.
Scale indicators11 records
Recent moves8 records
Expansion highlights5 records
OCEANCALL GROUP competitors and assessment
Company assessmentDirect peers
- Webhelp: Pan-European BPO/CCaaS player (now part of Concentrix) with comparable omnichannel CX outsourcing, multi-country delivery, and enterprise ETI client base competing head-to-head with OCEANCALL on French enterprise RFPs.
- B2S (Business Support Services): French BPO specialist with nearshore/offshore delivery across French-speaking markets; overlapping client profile (mid-market French enterprises) and service portfolio (customer care, retention, back office) with OCEANCALL.
- Armatis: Mid-size French BPO with nearshore/offshore multilingual hubs (Morocco, Tunisia, Portugal, Madagascar); directly comparable in target market (French ETIs), service mix (inbound/outbound, back-office), and cost-arbitrage model.
- Outsourcia: French-owned offshore BPO group with delivery centers in Morocco and Madagascar, focused on French-language customer care, lead generation, and back office; closest pure mid-market peer to OCEANCALL in the francophone SMB/ETI segment.
- Intelcia: France-headquartered multilingual BPO with major Madagascar and Morocco operations, directly overlapping OCEANCALL on Francophone customer relations and shared accounts (Pickup Service). They co-deliver in Madagascar, making them the closest operational peer.
Broad incumbents
- Concentrix: Global CX and BPO incumbent (now incorporating Majorel and Webhelp), with extensive multilingual delivery hubs in EMEA, directly contesting OCEANCALL on enterprise CX outsourcing contracts across verticals.
- Sitel Group (Foundever): Global CX/BPO operator (now Foundever) with strong multilingual EMEA delivery including offshore hubs; comparable to OCEANCALL on outsourced customer-care, sales, and digital CX services.
- Teleperformance: Largest global BPO/CX outsourcer operating in 90+ countries; competes with OCEANCALL on enterprise customer-relations outsourcing but at 10–50x scale, with broader service portfolio (digital, back-office, trust & safety).
- TTEC (TeleTech): US-listed CX/BPO incumbent with significant EMEA operations; competes with OCEANCALL on omnichannel customer care, CX consulting, and AI-augmented service delivery for enterprise clients.
Regional players
- Acticall: French-origin multichannel CX outsourcer (now part of Webhelp/Concentrix); historically one of OCEANCALL's closest French mid-market peers in the telecom, retail, and public-sector CX delivery market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights6 records
Customer concentration
OCEANCALL GROUP social profiles
Digital presenceOCEANCALL GROUP compliance and trust
Trust signalCompliance5 records
OCEANCALL GROUP financial estimates
Financial estimateRevenue estimate
Valuation estimate
OCEANCALL GROUP leadership team
Management profileNumber of profiles
Profiles15 records
OCEANCALL GROUP subsidiaries and ownership
Company hierarchySubsidiaries8 records
OCEANCALL GROUP funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OCEANCALL GROUP M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OCEANCALL GROUP
What does OCEANCALL GROUP do?
OCEANCALL GROUP is an offshore BPO (Business Process Outsourcing) agency that delivers outsourced omnichannel customer relationship services through its OCEANSUITE ecosystem, an integrated platform of 8 modular services covering sales activation, customer support, loyalty/retention, debt collection, data analytics, intelligent automation, satisfaction measurement, and Lean process optimization. Services are delivered across 5 production sites in France, Serbia, Morocco, Mauritius, and Madagascar by 2,000+ agents handling 23–30 million customer interactions per year for 100+ enterprise clients.
Is OCEANCALL GROUP a public or private company?
OCEANCALL GROUP is a private company. It is classified as family owned and is currently operating.
When was OCEANCALL GROUP founded?
OCEANCALL GROUP was founded in 2004. It employs 251 to 500 people.
Where is OCEANCALL GROUP based?
OCEANCALL GROUP is headquartered in Aix-en-provence, France, in the Europe region.
How does OCEANCALL GROUP make money?
Two revenue lines are on record. BPO / Outsourced Customer Relations Services are the primary driver. The others are consulting & Optimisation (OceanCsat, OceanLEAN).
Who are OCEANCALL GROUP's main competitors?
Direct peers on record are Webhelp, B2S (Business Support Services), Armatis, Outsourcia and Intelcia. Broad incumbents are Concentrix, Sitel Group (Foundever), Teleperformance and TTEC (TeleTech). Acticall is listed as a regional player.
Does OCEANCALL GROUP have an API?
No public API is recorded for OCEANCALL GROUP.