Tech Source
Tech Source is a San Juan, Puerto Rico-based IT managed services provider and reseller, founded in 2008, that delivers consulting, hardware/software procurement, unified communications, and outsourced IT support to small and medium-sized businesses across Puerto Rico, the Caribbean, and the United States.
- Company typePrivate
- Founded2008
- HeadquartersSan Juan, PR, Puerto Rico
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Tech Source does
Tech Source is a privately held IT solutions provider and managed services company founded in 2008 and headquartered in San Juan, Puerto Rico. The firm targets small and medium-sized businesses in Puerto Rico, the Caribbean, and the United States, offering flexible engagement as either a full outsourced IT department or a supplement to existing internal IT staff. Its service portfolio spans consulting and integration, hardware and software procurement, unified communications, managed services, and security solutions, delivered through a sales-led go-to-market combining direct phone/email outreach and an eCommerce storefront (techsourcepro.store) that also serves system integrators and resellers in the US and British Virgin Islands.
The company's underlying technology is not proprietary; it is an integrator and reseller of partner platforms from Microsoft, Cisco, HPE, Meraki, 3CX, Symantec, Veritas, Novastor, Grandstream, Plantronics, and others. Tech Source monetizes across multiple streams: recurring managed services contracts, one-time hardware sales, software licensing resold through vendor partnerships, professional services for consulting and integration, and unified communications subscriptions. Pricing is quote-based with 10-day validity and prepayment terms, and the customer base is described as 150+ SMB accounts with no public logo concentration disclosed.
Operationally, Tech Source is a bootstrapped, founder-led firm with 1–10 employees, led by Founder Carmelo Cruz and co-leader Jesús D. Feliciano, with an additional executive position currently listed as vacant. No institutional funding rounds, acquisitions, leadership transitions, or public recognition are disclosed. The business model is fundamentally a regional SMB-focused IT services reseller and MSP, dependent on vendor partnerships and local market relationships rather than proprietary technology or scale advantages.
Tech Source firmographics
Firmographics- Name
- Tech Source
- Legal name
- Tech Source
- Website
- https://techsourcepro.com
- Company type
- Private
- Founded year
- 2008
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tech Source is a San Juan, Puerto Rico-based IT managed services provider and reseller, founded in 2008, that delivers consulting, hardware/software procurement, unified communications, and outsourced IT support to small and medium-sized businesses across Puerto Rico, the Caribbean, and the United States.
- Ownership category
- akta.pro rank
Tech Source industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (54151)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Computer & Office Equipment (3570)
- akta.pro primary industry
- Enterprise Architecture & Technology Roadmapping (BPAEAAAC)
Keywords
Where Tech Source is headquartered
LocationHeadquarters
- HQ city
- San Juan, PR
- HQ country
- Puerto Rico
- HQ region
- Latin America
Offices1 record
Markets served
Tech Source business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Managed Services: Tech Source serves as an outsourced IT department for clients, providing ongoing IT support, monitoring, and management using tested and supported solutions along with knowledge of their engineers.
- Hardware Sales: Sale of computer hardware including networking equipment, servers, phones, and peripherals through their e-commerce platform and direct sales.
- Software Sales: Sale of software products as partners with Microsoft, Symantec, Veritas, Novastor, and 3CX.
- Consulting and Integration Services: Consulting services for technology assessment, implementation, and integration. Help businesses meet goals by merging different technologies for new or current business operations.
- Unified Communications: Provision of unified communications solutions combining voice, video, presence, and messaging as one integrated solution.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Custom quotes based on specific client needs and project scope |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels3 records
Tech Source product offering
Product offeringCore offering
Tech Source provides flexible IT support, expert IT advice, and solutions delivery for small and medium-sized businesses in Puerto Rico, the Caribbean, and the United States. The company acts either as a client's outsourced IT department or as a supplement to existing IT staff, delivering consulting and integration, software procurement, hardware procurement, unified communications, managed services, and network security solutions through partner technologies.
Product overview
Tech Source offers a portfolio of IT services designed for small to medium size businesses in Puerto Rico, the Caribbean, and the United States. The core offerings include consulting and integration services, software procurement (via Microsoft, Symantec, Veritas, Novastor, 3CX partnerships), hardware technology (via Cisco, Grandstream, Meraki, HPE, Plantronics partnerships), unified communications, managed services acting as outsourced IT department, and security solutions. The company also operates a B2B eCommerce store (techsourcepro.store) for hardware procurement targeted at system integrators and resellers. The company positions itself as technology advisors who assist with evaluation, implementation, integration, hardware purchase, and ongoing support.
Differentiator
Problem solved
Functional benefit
Products and services
- Consulting and Integration Professional consulting services that help businesses meet technology goals by assessing, implementing, and merging different technologies for new or existing business operations, targeted at small and medium-sized businesses.
- Software Solutions Software procurement and delivery offered through partnerships with Microsoft, Symantec, Veritas, Novastor, and 3CX to provide the right choice of software for small and medium-sized business needs.
- Hardware Technology Hardware procurement and delivery through partnerships with Cisco, Grandstream, Meraki, Hewlett Packard Enterprise, Plantronics, and Technical Distributors to provide all the hardware technology that small and medium-sized businesses need.
- Unified Communications Telecommunications solution that combines voice, video, presence, and messaging into a single integrated platform, designed to provide an enhanced user experience and unified communications solution for organizations.
- Managed Services Outsourced IT department services for small and medium-sized businesses using tested and supported solutions combined with the knowledge of Tech Source's engineers to provide ongoing IT support, monitoring, and management.
- Security Solutions Network security services that assess, implement, and monitor a security infrastructure for organizations, targeting companies that require ongoing network security management.
- Tech Source eCommerce Store B2B e-commerce platform serving Puerto Rico, US Virgin Islands, and British Virgin Islands that provides the hardware needed to create technology solutions, offering exclusive pricing to system integrators and resellers through a registration and vetting process.
Quantifiable outcome
- Over 150 companies rely on Tech Source for their technology needs
Companies that use Tech Source
Customer profileSegments1 record
Ideal customer profiles2 records
Tech Source technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Tech Source partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- MicrosoftcoreAs a Microsoft partner, Tech Source provides software solutions including operating systems and productivity software to meet client technology needs.
- SymanteccoreSymantec partnership enables Tech Source to provide security software solutions to their clients.
- VeritascoreVeritas partnership allows Tech Source to offer backup and data management software solutions.
- NovastorcoreNovastor partnership provides additional backup solutions for Tech Source's managed services offerings.
- 3CXcore3CX partnership enables Tech Source to provide unified communications and VoIP solutions combining voice, video, presence, and messaging.
- CiscocoreCisco partnership allows Tech Source to provide networking hardware, routers, switches, and unified communications equipment.
- GrandstreamcoreGrandstream partnership enables provision of VoIP phones, gateways, and video conferencing solutions.
- MerakicoreMeraki partnership provides cloud-managed networking solutions including Wi-Fi, switching, and security appliances.
- Hewlett Packard EnterprisecoreHPE partnership enables Tech Source to provide enterprise servers, storage, and networking solutions.
- PlantronicscorePlantronics partnership provides audio equipment and headsets for unified communications and contact center solutions.
- Technical DistributorscoreTechnical Distributors serve as a distribution partner enabling Tech Source to provide hardware technology solutions.
Scale indicators2 records
Recent moves5 records
Expansion highlights4 records
Tech Source competitors and assessment
Company assessmentBroad incumbents
- SHI International: Large-scale IT solutions reseller offering hardware, software, and services across the same vendor stack (Microsoft, Cisco, HPE, etc.) that Tech Source partners with — comparable multi-vendor VAR/MSP model.
- CDW: One of the largest North American VARs serving SMB and mid-market with hardware, software, unified communications, and managed services — overlapping directly with Tech Source's portfolio across customers and vendors.
- Computacenter: Enterprise IT infrastructure provider with strong managed services and vendor partnerships (Cisco, HPE, Microsoft) — comparable services-plus-distribution business model across SMB and enterprise segments.
- Presidio: Digital transformation and IT solutions provider combining hardware/software resale with managed and professional services across Cisco, HPE, Microsoft, and similar vendor stacks.
- Insight Enterprises: Global IT solutions provider combining hardware/software distribution with managed services and consulting for SMB and enterprise clients — directly comparable business model to Tech Source at vastly larger scale.
Direct peers
- Logicalis: International IT solutions and managed services provider with SMB-to-enterprise focus, blending consulting, integration, and managed offerings across Cisco/Microsoft/Cisco-Meraki-aligned stacks — closest mid-scale analog.
- Dataprise: Mid-Atlantic managed IT services and cybersecurity firm serving SMBs with outsourced IT, cloud, and unified communications — analogous size band and customer profile to Tech Source.
- Marco (Marco Technologies): Regional managed IT services and technology provider focused on SMB and mid-market clients across the Midwest US — analogous outsourcing/managed services + hardware resale combo at a comparable footprint scale.
- ConvergeOne: IT services provider specializing in unified communications, collaboration, and managed services for mid-market customers — directly overlaps Tech Source's UC and managed services offerings.
- Ntiva: US managed IT services and cybersecurity provider focused on small and mid-sized businesses with the same outsourced-IT-department positioning Tech Source uses.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Tech Source social profiles
Digital presenceTech Source financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tech Source leadership team
Management profileNumber of profiles
Profiles2 records
Tech Source funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tech Source M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tech Source
What does Tech Source do?
Tech Source provides flexible IT support, expert IT advice, and solutions delivery for small and medium-sized businesses in Puerto Rico, the Caribbean, and the United States. The company acts either as a client's outsourced IT department or as a supplement to existing IT staff, delivering consulting and integration, software procurement, hardware procurement, unified communications, managed services, and network security solutions through partner technologies.
Is Tech Source a public or private company?
Tech Source is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tech Source founded?
Tech Source was founded in 2008. It employs 1 to 10 people.
Where is Tech Source based?
Tech Source is headquartered in San Juan, PR, Puerto Rico, in the Latin America region.
How does Tech Source make money?
Five revenue lines are on record. Managed Services are the primary driver. The others are hardware Sales, software Sales, consulting and Integration Services and unified Communications.
Who are Tech Source's main competitors?
Broad incumbents on record are SHI International, CDW, Computacenter, Presidio and Insight Enterprises. Direct peers are Logicalis, Dataprise, Marco (Marco Technologies), ConvergeOne and Ntiva.
Does Tech Source have an API?
No public API is recorded for Tech Source.
What industry is Tech Source in?
Tech Source's product category is Managed IT Services. Its primary akta.pro industry code is BPAEAAAC, Enterprise Architecture & Technology Roadmapping. Its NAICS code is 54151 and its SIC code is 7370.