OneSense Inc
OneSense Inc (Onsense.ai) builds private ML infrastructure and dedicated repair LLMs that automate troubleshooting, parts identification, and equipment management for OEMs, retailers, service technicians, and property managers in the HVAC and home appliance sectors.
- Company typePrivate
- Founded2023
- HeadquartersBerkeley, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What OneSense Inc does
OneSense Inc (operating as Onsense.ai) builds private machine-learning infrastructure and dedicated large language models trained specifically for equipment repair across HVAC and home appliances. The platform is composed of four core engines — Support, Tag, Data, and Product — and four specialized AI agents (FieldSense for field-technician copilot, RemoteSense for remote diagnostics, DocSense for document NLP, and TagSense for part/object detection and OCR). Together these components address troubleshooting, parts identification, technician guidance, and ML data curation across appliance, HVAC, and adjacent home-equipment domains.
The company targets four primary user groups: OEMs and appliance brands, retailers, field and remote service technicians, and property managers, with secondary reach into call centers, data/ML teams, and e-commerce platforms. Distribution is anchored by white-label OEM partnerships, evidenced by dedicated branded portals for LG (lg.onsense.ai), General Electric (ge.onsense.ai), and Electrolux (electrolux.onsense.ai), supplemented by direct enterprise sales and a self-service product-led motion targeting mid-market organizations.
The revenue model is enterprise SaaS with custom quote-based pricing and multi-year contracts, complemented by professional services for integration and deployment. Pricing is not publicly disclosed and requires a demo engagement. The company is privately held, was founded in 2023, operates with 1–10 employees, and lists contact headquarters at Compass Coworking in Ras Al Khaimah, UAE. No funding rounds, revenue figures, management team, or ownership data were disclosed in the available materials.
OneSense Inc firmographics
Firmographics- Name
- OneSense Inc
- Legal name
- OnSense AI
- Website
- https://onsense.ai
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- OneSense Inc (Onsense.ai) builds private ML infrastructure and dedicated repair LLMs that automate troubleshooting, parts identification, and equipment management for OEMs, retailers, service technicians, and property managers in the HVAC and home appliance sectors.
- Ownership category
- akta.pro rank
OneSense Inc industry classification
Industry- Product category
- AI Repair and Equipment Management Software
- NAICS
- Computer Facilities Management Services (541513)
- akta.pro primary industry
- LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG) (HDAEANAD)
- akta.pro secondary industry
- Annotation Tooling & Workflow Management (HDAAALAC)
Keywords
Where OneSense Inc is headquartered
LocationHeadquarters
- HQ city
- Berkeley
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
OneSense Inc business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations
Revenue model
- SaaS Platform Licensing: AI-powered platform sold as subscription/licensing to enterprises including property managers, retailers, OEMs, and service technicians. Includes access to Support Engine, Tag Engine, Data Engine, and Product Engine modules.
- Implementation & Professional Services: Professional services for integration and deployment of ML solutions, including plug-and-play integration support and minimal setup assistance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom enterprise pricing based on modules selected and scale requirements |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels4 records
OneSense Inc product offering
Product offeringCore offering
OneSense Inc provides AI engines and dedicated LLMs that automate troubleshooting, repair, and equipment management for HVAC and home appliances. Its private ML infrastructure powers four engines (Support, Tag, Data, Product) and four AI agents (FieldSense, RemoteSense, DocSense, TagSense) used by OEMs, retailers, property managers, and service technicians. The platform handles helpdesk workflows, diagram tagging, parts identification, documentation NLP, remote diagnostics, and ML data development with continuous RLHF.
Product overview
OneSense Inc (Onsense.ai) offers a private ML infrastructure platform with dedicated LLMs trained specifically for appliance and HVAC repair. The product portfolio consists of four core engines (Support Engine, Tag Engine, Data Engine, Product Engine) and four AI agents (FieldSense, RemoteSense, DocSense, TagSense) that work together to provide end-to-end repair solutions. The Support Engine handles customer-facing troubleshooting and ticketing, while the Data Engine manages data collection and ML model development. Tag Engine and TagSense enable interactive diagram processing, and Product Engine provides parts compatibility and documentation access. FieldSense and RemoteSense serve field and remote technicians respectively, with DocSense powering natural language interactions with technical documentation.
Differentiator
Problem solved
Functional benefit
Brands
- Support Engine: AI-powered helpdesk for technical assistance with tickets, live chat, and call support capabilities
- Tag Engine
- Data Engine
- Product Engine
- FieldSense
- RemoteSense
- DocSense
- TagSense
Products and services
- Support Engine
Quantifiable outcome
- 3x faster tagging of diagrams compared to manual processes
- +5 more outcomes
Companies that use OneSense Inc
Customer profileNamed customers8 records
Segments7 records
Ideal customer profiles4 records
OneSense Inc technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability13 records
Feature15 records
OneSense Inc partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- LGcoreLG has a dedicated branded OnSense AI portal at lg.onsense.ai providing a parts sandbox for LG appliance customers to find correct products and parts. This white-label partnership embeds OnSense AI technology into LG's post-sales ecosystem.
- General ElectriccoreGeneral Electric has a dedicated branded OnSense AI portal at ge.onsense.ai providing a parts sandbox for GE appliance customers. This white-label deployment serves as GE's customer-facing parts identification and support interface.
- ElectroluxcoreElectrolux has a dedicated branded OnSense AI portal at electrolux.onsense.ai providing a parts sandbox for Electrolux appliance customers. The white-label portal serves as Electrolux's parts identification and customer support channel.
- AmanaminorAmana brand appliance customer logo displayed on OnSense AI homepage, indicating a customer/partnership relationship in the home appliance repair ecosystem.
- HaierminorHaier brand appliance customer logo displayed on OnSense AI homepage, indicating a customer/partnership relationship in the home appliance repair ecosystem.
- KitchenAidminorKitchenAid brand appliance customer logo displayed on OnSense AI homepage, indicating a customer/partnership relationship in the home appliance repair ecosystem.
- TorominorToro outdoor equipment brand customer logo displayed on OnSense AI homepage, indicating a customer/partnership relationship in the equipment repair ecosystem.
- VikingminorViking premium appliance brand customer logo displayed on OnSense AI homepage, indicating a customer/partnership relationship in the home appliance repair ecosystem.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
OneSense Inc competitors and assessment
Company assessmentBroad incumbents
- Salesforce Field Service: Salesforce Field Service is the field-service module of the Salesforce platform, providing scheduling, dispatch and technician support at global enterprise scale. It is a broad incumbent competing for the same field-service and OEM-service digitization budgets.
- Uptake: Uptake is an industrial AI platform serving OEMs and asset-heavy operators with predictive diagnostics, parallel to OneSense's equipment-focused AI agents. It is a broader incumbent with deeper resources operating in the same industrial-AI category.
- ServiceTitan: ServiceTitan is the dominant field-service management platform for home and commercial service contractors, the same technician and dispatch buyer that OneSense targets with FieldSense and RemoteSense. It is a broader incumbent but addresses the same service-technician workflow.
Direct peers
- Augury: Augury applies AI and machine learning to industrial and commercial equipment health monitoring and diagnostics, much like OneSense applies AI to home appliance and HVAC repair. Both sell into OEMs and operators, embedding AI into equipment service workflows.
- Capacity: Capacity provides AI-powered support automation, knowledge retrieval and helpdesk agents, directly overlapping OneSense's Support Engine, DocSense NLP and AI agent capabilities. Both sell AI agents that automate technical support and customer service workflows.
- Netomi: Netomi builds AI agents for customer service automation across email, chat and voice channels, paralleling OneSense's Support Engine with live chat, tickets and call center capabilities. Both target enterprise customer support workflows with generative AI.
Emerging players
- Housecall Pro: Housecall Pro provides field-service software for home service professionals (HVAC, appliance, plumbing), the same service-technician segment OneSense supports with FieldSense. It is a closer-to-vertical emerging player in the home service software stack.
- Fiix: Fiix is a cloud-based CMMS and maintenance management platform used by maintenance and service teams, overlapping OneSense's service-technician and property-manager segments. Both sell AI-enabled maintenance and repair workflows to technical teams.
- iFixit: iFixit operates the largest open repair knowledge base and parts catalog for appliances and electronics, directly comparable to OneSense's DocSense documentation NLP and TagSense diagram/parts identification capabilities. Both monetize structured repair knowledge.
- FieldAware: FieldAware offers field-service management software targeting service contractors and equipment operators, an emerging player with overlapping workflows to OneSense's FieldSense and RemoteSense technician-support products.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
OneSense Inc social profiles
Digital presenceOneSense Inc financial estimates
Financial estimateRevenue estimate
Valuation estimate
OneSense Inc leadership team
Management profileNumber of profiles
OneSense Inc funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OneSense Inc M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OneSense Inc
What does OneSense Inc do?
OneSense Inc provides AI engines and dedicated LLMs that automate troubleshooting, repair, and equipment management for HVAC and home appliances. Its private ML infrastructure powers four engines (Support, Tag, Data, Product) and four AI agents (FieldSense, RemoteSense, DocSense, TagSense) used by OEMs, retailers, property managers, and service technicians. The platform handles helpdesk workflows, diagram tagging, parts identification, documentation NLP, remote diagnostics, and ML data development with continuous RLHF.
Is OneSense Inc a public or private company?
OneSense Inc is a private company. It is classified as unknown and is currently operating.
When was OneSense Inc founded?
OneSense Inc was founded in 2023. It employs 1 to 10 people.
Where is OneSense Inc based?
OneSense Inc is headquartered in Berkeley, United States, in the North America region.
How does OneSense Inc make money?
Two revenue lines are on record. SaaS Platform Licensing is the primary driver. The others are implementation & Professional Services.
Who are OneSense Inc's main competitors?
Broad incumbents on record are Salesforce Field Service, Uptake and ServiceTitan. Direct peers are Augury, Capacity and Netomi. Emerging players are Housecall Pro, Fiix, iFixit and FieldAware.
Does OneSense Inc have an API?
Yes. OnSense AI offers an API for developers to build and automate solutions. The company references an API Reference documentation page at https://resourcex-tech.github.io/api-docs/ Developer documentation is at resourcex-tech.github.io/api-docs.
What industry is OneSense Inc in?
OneSense Inc's product category is AI Repair and Equipment Management Software. Its primary akta.pro industry code is HDAEANAD, LLMOps & Generative AI Platforms (Prompt/Agent Orchestration, RAG), with a secondary code of HDAAALAC, Annotation Tooling & Workflow Management. Its NAICS code is 541513.