What Fulfillmate.us does

Fulfillmate is a privately held third-party logistics (3PL) provider headquartered in San Diego, California, operating dual-coast US warehouses in San Diego and Hickory, North Carolina, with managed fulfillment coverage extended into Canada and Australia. The company was founded in 2019 by two Australian entrepreneurs and serves eCommerce brands ranging from startups testing the US market to mid-market and premium/luxury brands, with a primary focus on international (Australian, European, and Asian) brands seeking a single partner for US market entry.

The operational platform is built around Extensiv (formerly 3PL Warehouse Manager) warehouse management software, providing clients with real-time inventory visibility, order tracking, and reporting through a dedicated portal. Fulfillmate connects to more than 150 eCommerce, marketplace, and EDI endpoints, including Shopify, WooCommerce, Magento, BigCommerce, Amazon, TikTok Shop, eBay, and Walmart, enabling automated order transmission and inventory synchronization. Core services span eCommerce pick-and-pack, Amazon and TikTok Shop prep, retail/wholesale EDI fulfillment, international freight forwarding, warehousing and storage, kitting and co-packing, custom packaging, returns management, and US market-entry advisory.

Fulfillmate monetizes through a mix of per-order transaction fees, recurring storage subscriptions, managed-service freight coordination, and value-add professional services. The company markets four solution tiers (Launchpad for startups, USA Gateway for international market entry, Switch With Confidence for 3PL switchers, and White Glove for premium/luxury brands) with largely quote-based pricing. Go-to-market is sales-led via booking widgets, discovery calls, and named onboarding specialists, with growth driven primarily through referrals rather than paid advertising. The company is bootstrapped, with no disclosed external funding.

Name

Fulfillmate.us

Legal name

Fulfillmate SC LLC

Website

https://fulfillmate.us

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

Fulfillmate is a privately held US-based third-party logistics provider operating dual-coast warehouses in San Diego and Hickory, NC, with managed coverage in Canada and Australia. It serves eCommerce brands, with a primary focus on international companies entering the US market, via pick-and-pack, freight coordination, marketplace prep, and storage services powered by Extensiv WMS.

Ownership category

akta.pro rank

Product category

Third-Party Logistics

NAICS

Support Activities for Transportation (488), Freight Transportation Arrangement (48851)

akta.pro primary industry

E-commerce Fulfillment & Omnichannel Logistics (Pick/Pack/Returns) (TLAIAAAD)

akta.pro secondary industries

Third-Party Logistics (3PL) Fulfillment Providers (CRAFAMAA), E-commerce & Fulfillment Warehousing (Dedicated/Shared) (TLAIACAJ), Inventory Management & Replenishment (Cycle Counts, Slotting, Demand-Based Replen) (TLAIADAM), Omnichannel Retail Fulfillment (BOPIS/Ship-from-Store Support) (TLAIADAB)

Keywords

• Third-party logistics
• ECommerce fulfillment
• Warehouse management
• International freight forwarding
• Order fulfillment services

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fulfillment Services (Pick & Pack): Per-order fulfillment fees for pick, pack, and shipping services. Pricing varies by volume, with dedicated support for enterprise brands scaling across the US.
2. Warehousing & Storage: Pallet and bin storage fees with scalable capacity. First 3 months have reduced/ramped pricing for new clients (Launchpad, USA Gateway programs).
3. International Freight Coordination: Door-to-warehouse freight coordination from origin factories, including customs clearance and compliance handling. Consolidated FCL rates for smaller shipments.
4. Value-Add Services: Custom bundling, subscription builds, kitting, relabeling, co-packing, custom packaging sourcing, and special projects executed in-house.
5. White Glove Premium Fulfillment: Premium tier with dedicated packing stations, carpeted/climate-controlled storage, specialist handling teams, returns concierge, and luxury packaging support. Monthly membership fee plus enhanced per-order rates.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Fulfillmate is a US-based third-party logistics (3PL) provider that delivers warehousing, pick-and-pack fulfillment, international freight forwarding, kitting/co-packing, returns, relabeling, and value-added services for eCommerce brands. It packages these capabilities into tiered programs — Launchpad, USA Gateway, Switch With Confidence, and White Glove — designed for startups, international brands entering the US, brands changing 3PLs, and premium/luxury brands respectively.

Product overview

Fulfillmate is a customer-driven third-party logistics (3PL) company offering a unified fulfillment platform with four core solution tiers: Launchpad (90-day risk-free pilot for startups with 1-2 pallets), USA Gateway (international market entry with freight/customs/compliance coordination), Switch With Confidence (48-hour 3PL transition), and White Glove (premium luxury fulfillment). The platform is built around Extensiv WMS with 150+ platform integrations connecting to Shopify, WooCommerce, Magento, Amazon, TikTok Shop, eBay, Walmart, and EDI. Core services include eCommerce Pick & Pack, Amazon & TikTok Prep, Retail/Wholesale EDI, International Freight Forwarding, Warehousing & Storage, Kitting & Co-Packing, Custom Packaging, Returns Management, and USA Market Entry Advisory. Geographic coverage spans dual US coasts (San Diego West Coast HQ and Hickory, NC East Coast) plus managed sites in Canada and Australia.

Differentiator

Problem solved

Functional benefit

Products and services

• Launchpad Starter 3PL program designed for startups and crowdfunding brands that need warehousing, pick-and-pack, and kitting for first launches or post-campaign order backlogs.
• USA Gateway End-to-end US market-entry program for international (Australian, European, Asian) eCommerce brands, bundling international freight forwarding with US warehousing and D2C shipping.
• Switch With Confidence Migration-focused 3PL program that absorbs inventory and active orders from a brand's existing 3PL and onboards them onto Fulfillmate's operations with reduced switching risk.
• White Glove Premium fulfillment program for luxury and high-value brands offering elevated handling, custom packaging, kitting, relabeling, and quality-controlled pick-and-pack.

Quantifiable outcome

• Up to 86% cost reduction on per-order shipping costs
• +6 more outcomes

Named customers8 records

Segments4 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature3 records

Partnerships

Five partnerships are on record, tiered core and supporting.

• Transport WorkscoreChannel Partner/ Reseller/ DistributorAustralian domestic fulfillment partner via Transport Works network. Provides full domestic Australian fulfillment coverage as part of Fulfillmate's global managed network spanning US, Canada, and Australia.
• Extensiv (formerly 3PL Warehouse Manager)coreTechnology or IntegrationCore WMS platform powering Fulfillmate's warehouse management operations. Extensiv WMS portal provides clients with real-time inventory visibility, order tracking, and reporting dashboards. Handles SKU import, bundle configuration, and integration with 150+ eCommerce platforms.
• GoHighLevelsupportingTechnology or IntegrationCRM platform used for tracking form submissions, booking conversions, and customer relationship management. Integrates with website booking widgets for scheduling consultations.
• Google Analytics (GA4)supportingTechnology or IntegrationWeb analytics platform collecting anonymized usage data to help improve website performance and user experience.
• FreshdesksupportingTechnology or IntegrationCustomer support platform used for managing client communications and support workflows.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Red Stag Fulfillment: US-based e-commerce 3PL focused on accurate pick-and-pack, oversized/fragile goods, and DTC fulfillment with a multi-warehouse footprint — comparable in positioning around accuracy and reliability claims.
• ShipHero: 3PL provider that pairs fulfillment services with a proprietary WMS platform offered to other 3PLs and brands — comparable in technology-led 3PL positioning, with deeper own-IP tech than Fulfillmate's Extensiv-based stack.
• ShipMonk: Multi-channel e-commerce 3PL with proprietary WMS, omnichannel fulfillment, and integrations across Shopify, Amazon, Walmart, and TikTok Shop — closely overlapping with Fulfillmate's core offering and technology stack.
• ShipBob: One of the largest US-based e-commerce 3PLs offering multi-warehouse fulfillment, WMS technology, and integrations with Shopify, Amazon, and other channels — directly comparable in service mix and target customer to Fulfillmate, but at substantially larger scale.
• Deliverr: e-commerce fulfillment network (now operating within Shopify) focused on fast, affordable delivery for Shopify and marketplace sellers — directly comparable target customer and service model, though at significantly larger scale.
• Rakuten Super Logistics: US-based e-commerce 3PL offering fulfillment, returns, and freight services with national warehouse coverage — comparable in full-service e-commerce 3PL offering and geographic distribution model.
• EFW Fulfillment: eCommerce-focused 3PL offering pick-pack-ship, returns, kitting, and value-added services for DTC brands — comparable core service mix and target customer to Fulfillmate.

Emerging players

• Cubyn: European-headquartered e-commerce fulfillment provider targeting DTC and marketplace sellers with integrated WMS — comparable in tech-enabled 3PL model and SMB-to-mid-market target, though serving primarily EU merchants.
• Flexport: Digital freight forwarder offering international shipping, customs brokerage, and supply chain technology — closely comparable to Fulfillmate's USA Gateway international freight coordination layer, though focused on freight rather than final-mile fulfillment.

Broad incumbents

• DHL Supply Chain: Global logistics incumbent offering warehousing, fulfillment, and international freight for enterprise and SMB customers — overlaps with Fulfillmate on cross-border coordination and warehousing but at vastly larger scale and enterprise orientation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/fulfillmateUS
• LinkedInlinkedin.com/company/fulfillmate-us
• Instagraminstagram.com/fulfillmate.us
• TikToktiktok.com/@fulfillmate

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Fulfillmate.us