fidelis technologies, llc-xeroaip-gnl

What fidelis technologies, llc-xeroaip-gnl does

Fidelis Technologies, LLC is a privately held US managed IT services provider founded in 2000 and headquartered in Crystal Lake, Illinois. The company delivers a portfolio of managed IT and cybersecurity services — including a 24/7 Security Operations Center, IT support, consulting, digital transformation, communications/UCaaS, and hardware procurement — to business clients across North America under multi-year, custom quote-based contracts.

The company's underlying technology stack is not proprietary; rather, it is a vendor-agnostic aggregation of best-of-breed third-party solutions spanning security (Microsoft, Acronis, Carbon Black, Malwarebytes, Secureworks Taegis, Tenable/Nessus, Imperva, Cymulate), business productivity (Adobe, Dropbox, Trillian), communications (Pantel, S-Net), data protection (Veeam, Carbonite), and hardware OEMs (Dell EMC, HP Enterprise, Lenovo). Differentiation rests on the firm's stated commitment to unbiased solution selection and its experienced technical team rather than any in-house platform IP.

Fidelis earns revenue through three streams: recurring managed services subscriptions (IT support, SOC, monitoring), professional services (consulting, transformation, design, procurement), and hardware resale. Distribution is sales-led via direct outreach, the company website, phone, and email. No revenue, headcount, customer logo, funding, or M&A data is publicly disclosed, leaving scale, ownership structure, and growth trajectory as material data gaps.

Name

fidelis technologies, llc-xeroaip-gnl

Legal name

Fidelis Technologies, LLC

Website

https://fidelistechnologies.com

Company type

Private

Founded year

2000

Operating status

Operating

Short description

Fidelis Technologies is a privately held US managed IT services and cybersecurity provider founded in 2000, headquartered in Crystal Lake, Illinois, serving business clients across North America via vendor-agnostic, multi-year managed service contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Security Operations Center (SOC) as a Service (BPAEADAB)

akta.pro secondary industries

Cybersecurity Operations Outsourcing (SOC / SecOps) (BPAEAMAG), Network Security Services (Firewall/VPN/ZTNA/SASE Integration) (BPAEAEAG)

Keywords

• Managed IT services
• Cybersecurity solutions
• IT consulting services
• Hardware procurement
• Digital transformation

Headquarters

HQ city

Crystal Lake

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Ongoing managed IT services including security operations, IT support, and monitoring. Sold as recurring services contracts.
2. Professional Services: IT consulting, digital transformation, design & planning, procurement & delivery, maintenance & upgrades.
3. Hardware Sales: Procurement and delivery of IT hardware including Dell EMC, HP Enterprise, Lenovo, and other partner equipment.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Fidelis Technologies is a managed IT services provider that delivers cybersecurity, IT support, IT consulting, digital transformation, communications, and IT/telecommunication hardware solutions to business clients across North America. Services include a 24/7 Security Operations Center and ongoing management, complemented by hardware and software resales from a broad vendor partner ecosystem using a vendor-agnostic recommendation approach.

Product overview

Fidelis Technologies is a managed IT services provider offering a portfolio of technology solutions organized into core services and resale partnerships. Core services include Managed IT Services (encompassing cybersecurity, IT support, IT consulting, digital transformation, communications, and hardware procurement) delivered through a vendor-agnostic approach. The company resells and implements software solutions across business productivity (Adobe, Dropbox, Microsoft, Trillian), communications (Pantel, S-Net), data management and protection (Acronis, Carbonite, Veeam), document management (Kofax, SimpleSoftware), networking (F5, SolarWinds), security (Carbon Black, Cymulate, Forescout, Imperva, Malwarebytes, Secureworks, Tenable), systems management (Piriform, RealVNC, TeamViewer, Zoho ManageEngine), and virtualization (VMware). Hardware offerings include Dell EMC, D-Link, HP Enterprise, Lenovo, NetGear, and Toshiba. The company operates as an IT partner that designs custom solutions by selecting best-fit software and hardware from its partner ecosystem.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Comprehensive managed IT services bundle delivered to business clients across North America, providing cybersecurity protection, IT support, IT consulting, digital transformation, communications solutions, and IT/telecommunication hardware procurement. Includes a 24/7 Security Operations Center (SOC) for protecting sensitive client and company data.
• Cybersecurity Solutions Managed security services for business clients including SOC operations, endpoint protection, threat management, vulnerability assessment, and security posture validation. Delivered through partner integrations with Carbon Black, Cymulate, Forescout, Imperva, Malwarebytes, Secureworks, and Tenable.
• Communications Solutions Cloud and traditional phone systems, VoIP, SD-WAN network optimization, cloud contact center solutions, and unified threat management delivered through partners Pantel Business Systems and S-Net Communications. Targets business clients needing communications infrastructure.
• Connectivity Services Internet and voice provisioning services for businesses across North America, delivered as part of the managed IT portfolio.
• IT Hardware and Storage Solutions Procurement and delivery of IT hardware and storage infrastructure for business clients, sourced from authorized partners including Dell EMC, D-Link, HP Enterprise, Lenovo, NetGear, and Toshiba. Includes servers, workstations, storage, switches, routers, wireless, and printing equipment.

Quantifiable outcome

• Eliminate downtime
• +2 more outcomes

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

35 partnerships are on record, tiered core and minor.

• MicrosoftcoreTechnology or IntegrationMicrosoft partnership providing business productivity solutions including Office productivity software and cloud services.
• AdobeminorChannel Partner/ Reseller/ DistributorAdobe registered reseller for document management and creative software solutions.
• DropBoxminorChannel Partner/ Reseller/ DistributorDropBox business productivity and file management solutions provider.
• Trillian IMminorChannel Partner/ Reseller/ DistributorModern and secure instant messaging for business and healthcare with HIPAA compliance.
• Pantel Business SystemsminorChannel Partner/ Reseller/ DistributorPersonal, honest telecommunications provider since 1994 with custom design, installation, repair and training services.
• S-Net CommunicationsminorChannel Partner/ Reseller/ DistributorCloud-based phone systems, cloud contact center solutions, SD-WAN network optimization, managed Wi-Fi, and network security services.
• AcroniscoreChannel Partner/ Reseller/ DistributorAcronis Cyber Protect Cloud providing unified cybersecurity, data protection and management for endpoints, systems and data.
• CarboniteminorChannel Partner/ Reseller/ DistributorData backup and recovery solutions provider.
• VeeamminorChannel Partner/ Reseller/ DistributorBackup and recovery solutions for virtualized infrastructure.
• KofaxminorChannel Partner/ Reseller/ DistributorDocument capture and scanning solutions with simplified document management.
• SimpleSoftwareminorChannel Partner/ Reseller/ DistributorDocument scanning and capture solutions provider.
• F5minorChannel Partner/ Reseller/ DistributorApplication delivery controller and networking solutions.
• SolarwindsminorChannel Partner/ Reseller/ DistributorIT management and monitoring software solutions.
• Carbon BlackcoreChannel Partner/ Reseller/ DistributorEndpoint protection and threat detection solutions.
• CymulateminorChannel Partner/ Reseller/ DistributorSaaS-based Extended Security Posture Management (XSPM) for continuous security validation across MITRE ATT&CK framework.
• ForescoutminorChannel Partner/ Reseller/ DistributorNetwork security and device visibility solutions.
• GFI SoftwareminorChannel Partner/ Reseller/ DistributorNetwork security, web and mail security solutions.
• ImpervacoreChannel Partner/ Reseller/ DistributorCloud application and data security protecting against DDoS, ransomware and data theft.
• MailprotectorminorChannel Partner/ Reseller/ DistributorEmail security and protection solutions.
• MalwarebytescoreChannel Partner/ Reseller/ DistributorEndpoint protection, ransomware defense and cyber protection solutions for enterprises and SMBs.
• ProofPointcoreChannel Partner/ Reseller/ DistributorEmail protection, archiving and compliance solutions.
• RDS-KnightminorChannel Partner/ Reseller/ DistributorSecurity solutions provider.
• SecureworkscoreChannel Partner/ Reseller/ DistributorGlobal cybersecurity leader with Secureworks Taegis cloud-native security analytics platform built on 20+ years threat intelligence.
• TenablecoreChannel Partner/ Reseller/ DistributorCyber exposure company and creator of Nessus vulnerability assessment, securing digital assets across computing platforms.
• PiriformminorChannel Partner/ Reseller/ DistributorSoftware maintenance tools including CCleaner, Defraggler, Speccy, and Recuva for consumer and business devices.
• RealVNCminorChannel Partner/ Reseller/ DistributorRemote desktop access and control solutions.
• TeamViewerminorChannel Partner/ Reseller/ DistributorRemote connectivity and support solutions.
• Zoho ManageEngineminorChannel Partner/ Reseller/ DistributorIT management software and enterprise solutions.
• VMwarecoreChannel Partner/ Reseller/ DistributorVirtualization and cloud computing solutions.
• Dell EMCcoreChannel Partner/ Reseller/ DistributorDell Technologies authorized partner providing enterprise hardware and storage solutions.
• HP EnterprisecoreChannel Partner/ Reseller/ DistributorEnterprise hardware, servers, and storage solutions provider.
• LenovocoreChannel Partner/ Reseller/ DistributorEnterprise computing hardware including servers, workstations, and storage solutions.
• D-LinkminorChannel Partner/ Reseller/ DistributorNetworking equipment including switches, routers, and wireless solutions.
• NetGearminorChannel Partner/ Reseller/ DistributorNetworking hardware and wireless solutions authorized reseller.
• ToshibaminorChannel Partner/ Reseller/ DistributorHardware solutions including storage and printing equipment.

Scale indicators1 record

Recent moves1 record

Expansion highlights4 records

Emerging players

• NinjaOne: IT management and endpoint management platform built for MSPs and IT teams. Comparable to the systems management and cybersecurity toolset Fidelis aggregates via SolarWinds, ManageEngine, and Carbon Black partnerships.
• Cyber Defense Lab: Multi-state MSSP providing SOC-as-a-service, managed detection and response, and vCISO services. Directly comparable to the 24/7 SOC and managed cybersecurity portion of Fidelis's offering aimed at SMB and mid-market clients.
• Todyl: SMB-focused cybersecurity platform combining managed detection & response, SASE, and security operations. Competes directly with the cybersecurity/SOC portion of Fidelis's portfolio for the same SMB customer segment.

Broad incumbents

• ConnectWise: Leading provider of IT management software and cybersecurity solutions purpose-built for MSPs. Overlaps with Fidelis's product portfolio (RMM, cybersecurity, professional services automation) but primarily sells software tools to MSPs rather than delivering end-customer services directly.
• CDW: Large-scale provider of integrated IT solutions and hardware reseller to business and public sector. Comparable to the hardware procurement and software resale portion of Fidelis's portfolio but at vastly larger scale.
• Pax8: Cloud distribution and enablement platform for managed IT services providers. Comparable to Fidelis in the resale/distribution channel but operates one layer up, supplying cloud and security software to MSPs including functionally similar competitors.
• Kaseya: Large-scale IT management and cybersecurity platform serving MSPs and IT departments globally. Operates in the same managed IT/cybersecurity space but at much greater scale, supplying tools that competing MSPs (including Fidelis) often leverage.

Direct peers

• Ntiva: US-based MSP/MSSP providing managed IT, cybersecurity, and cloud services to SMB and mid-market clients. Comparable to Fidelis in its horizontal customer base, multi-vendor stack, and recurring managed services pricing model.
• Dataprise: Mid-market Managed IT Services Provider offering managed cybersecurity, cloud, and IT support across multiple US regions. Directly comparable business model to Fidelis, with a recurring managed services revenue base and vendor-agnostic approach.

Regional players

• Sherweb: Cloud services distributor and managed services provider serving North American MSPs and SMBs. Resells a similar Microsoft, security, and productivity stack and competes for the same horizontal managed IT customer base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about fidelis technologies, llc-xeroaip-gnl