Guesty

What Guesty does

Guesty is an AI-powered, multi-tenant SaaS property management platform serving the short-term rental and vacation rental industry. Founded in 2013 and headquartered in Covina, California (Delaware corporation), the company operates across 100+ countries with offices in North America, Europe, Israel, APAC, and Latin America, managing 500,000+ listings for a customer base that spans solo hosts (1–3 properties), professional property managers (4–199 listings), and large enterprise operators (200+ listings, including franchise networks such as Casago with 40,000+ properties). The platform is structured into three tiered editions — Guesty Lite (starting at $9/month), Guesty Pro, and Guesty Enterprise — supported by direct API integrations with 60+ booking channels (Airbnb, Booking.com, Vrbo, Expedia, Google Travel, Hopper, Marriott Bonvoy) and a 200+ partner marketplace.

The core technology stack centers on an AI agent ecosystem branded as Agent Hub (launched June 2026), which coordinates autonomous agents across revenue management, operations, finance, marketing, and guest communications. This builds on earlier AI features including ReplyAI Autopilot (proactive guest communication and task generation), Guesty Copilot (natural-language data queries), the AI Revenue Management Agent (unifying pricing, content, availability, and policies), and Guesty Pay Protect (ML-driven fraud detection that reduced chargebacks by 62% as a share of reservations in a 12-month pilot across 30,000+ US properties). Models are trained on more than 10+ years of property management data and millions of bookings, and a Model Context Protocol server enables external AI systems to integrate with the platform. Supporting modules include Multi-Calendar (to eliminate double bookings), Unified Inbox, Channel Manager, Guesty Websites with AI-generated SEO content, Trust Accounting (with Queensland ANZ compliance), Owners Portal, and add-ons for damage protection, guest verification, smart locks, and travel insurance. Acquired brands integrated into the platform include Rentals United (channel management), Kigo (Spain), HiRUM (Australia), YieldPlanet (folded into Guesty Distribution Hub), StaySense/Amplify (US leisure), Your Porter App, and MyVR.

Guesty's business model is hybrid: tiered SaaS subscriptions layered with commission-based fees on gross booking value (with a $3 minimum per reservation), transaction fees from Guesty Pay payment processing, add-on services, and minimum monthly fees under multi-year contracts (typically 13-month terms with early termination penalties). Go-to-market combines self-serve PLG for the Lite tier, inside sales for Pro, and enterprise field sales for the 200+ segment, supplemented by a certified reseller program (e.g., 360 Suites for Brazil) and franchise standardization deals (e.g., Casago). The company has raised $410M cumulatively across rounds, with the most recent being a $130M round in April 2024 led by KKR alongside Apax Partners, BDT & MSD Partners, Inovia Capital, and Sixth Street, following a $170M Series E in August 2022 led by Apax Digital Funds, MSD Partners, and Sixth Street Growth.

Name

Guesty

Legal name

Guesty, Inc.

Website

https://guesty.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Guesty is an AI-powered, multi-tenant property management SaaS platform serving vacation rental operators across 100+ countries. It offers tiered editions (Lite, Pro, Enterprise) with channel management, automated guest communications, dynamic pricing, and integrated payments across 60+ booking channels.

Ownership category

akta.pro rank

Product category

Vacation rental property management software

NAICS

Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)

SIC

Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Short-Term Rental (STR) Management for Individual Hosts (BPAJAIAB)

akta.pro secondary industries

Co-Host / On-the-Ground Operations & Guest Services (BPAJAIAI), Guest Experience & Concierge Services (THAMAKAJ), Party Invitations, Stationery & Guest Management (HSACACAK)

Keywords

• Vacation rental software
• Property management platform
• Channel management software
• Short-term rental PMS
• Hospitality automation software

Headquarters

HQ city

Covina

HQ country

United States

HQ region

North America

Offices24 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Subscription Fees (Lite/Pro/Enterprise Tiers): Tiered SaaS subscription pricing with Guesty Lite starting at $9/month for small hosts (1-3 listings), Guesty Pro for property managers (4-199 listings), and Guesty Enterprise for 200+ listing operations
2. Percentage/Commission Fees: Commission fee calculated on gross booking value across all reservations, with a $3 USD minimum per reservation, plus an Active Listing Fee of $1/listing/month for non-booking active listings
3. Add-On Services: Premium add-on services including Guesty Pay (payment processing), Guesty Pay Protect (fraud prevention), Trust Accounting, Guesty PriceOptimizer, Guesty Card, Guesty Capital, Damage Protection, Liability Coverage, GuestVerify, Guesty Communication Services
4. Minimum Monthly Fee: Minimum monthly fee starting 30 days from contract effective date, charged when regular property management software fees do not reach the contracted minimum
5. Payment Processing Fees: Transaction fees for payments processed through Guesty Pay, provided by third-party Payment Processors (e.g., Stripe)
6. Implementation/Onboarding Services: Professional services including onboarding sessions, project planning, listings migration, training, and dedicated customer success management for property management companies
7. Early Termination Fees: Early Termination Fee equal to Minimum Monthly Fee multiplied by remaining months in the contract Term if customer terminates prior to expiration

Pricing tiers

Go-to-market motion1 record

Distribution channels8 records

Marketing channels11 records

Core offering

Guesty is an AI-powered, multi-tenant SaaS property management platform that helps short-term rental and vacation rental operators manage listings, reservations, guest communications, channel distribution, dynamic pricing, payments, and trust accounting from a single system. The platform is sold in three tiers (Lite for solo hosts, Pro for property managers, Enterprise for large operators) and is augmented by an AI agent ecosystem (Agent Hub), integrated payments (Guesty Pay), channel manager with 60+ direct booking channel integrations, and an Open API for custom integrations.

Product overview

Guesty is a unified, AI-powered property management platform for the short-term rental and hospitality industry, structured as a core platform with modular add-ons and three tiered editions: Guesty Lite (1–3 listings), Guesty Pro (4–199 listings), and Guesty Enterprise (200+ listings). The core platform centers on Channel Manager, Multi-Calendar, Unified Inbox, and Guesty Websites, with operational modules such as Task Management, Multi-Unit Management, Reporting & Analytics, Guest App, Automation Tools, and Enterprise Management Hub. Business and financial modules include Revenue Management, Payment Solutions (Guesty Pay), Trust Accounting, Guesty PriceOptimizer, Guesty Capital, Guesty Card, Owners Portal, and Owners App. The AI layer — branded the Guesty AI suite — powers ReplyAI messaging, AI-generated listing descriptions and websites, ReviewSmart AI, Guesty Copilot data intelligence, Bank Reconciliation, the AI Revenue Center, Guesty Pay Protect fraud detection, and the multi-agent Agent Hub that coordinates autonomous agents across revenue, operations, finance, and guest communications. Add-ons include Guesty Damage Protection, GuestVerify, Guesty LocksManager, Liability Coverage, Guesty Travel Protection, and Shield Suite. Acquired and integrated brands include Rentals United, Kigo, HiRUM, YieldPlanet (folded into Guesty Distribution Hub), StaySense (Amplify), and Your Porter App. The Open API and MCP server extend Guesty's platform to third-party developers and external AI systems.

Differentiator

Problem solved

Functional benefit

Brands

• Guesty Lite: Property management offering for solo hosts and property owners managing 1–3 listings, starting at $9/month.
• Guesty Pro
• Guesty Enterprise
• GuestyPay
• GuestyPay Protect
• Guesty AI suite
• Agent Hub
• Guesty Copilot
• ReplyAI Autopilot
• AI Revenue Center

Products and services

• Guesty Platform (Property Management System) AI-powered, multi-tenant SaaS property management system for short-term rental and vacation rental operators, automating reservations, channel distribution, guest communications, multi-calendar management, reporting, and operations across 500,000+ listings in 100+ countries.
• Guesty Pay Suite (Guesty Pay + Guesty Pay Protect) Integrated payment processing and AI-driven fraud prevention system for short-term rentals, powered by Stripe. Includes Guesty Pay for native payment processing and Guesty Pay Protect for machine-learning-based fraud detection; in a 12-month pilot with US customers across 30,000+ properties, chargebacks fell 62% as a share of reservations and 65% as a share of payment volume.
• Agent Hub AI-powered coordinated ecosystem of autonomous agents that manage day-to-day operations for short-term rental property portfolios, automating tasks across revenue management, guest communications, operations, finance, marketing, and review management; includes a Model Context Protocol (MCP) server enabling external AI models and third-party applications to integrate with the platform.
• Guesty Channel Manager Channel management product that connects listings to 60+ booking channels via direct API integrations (not iCal feeds) with real-time availability, pricing sync, and channel-specific dynamic pricing strategies; supports Airbnb, Vrbo, Booking.com, Expedia, Google Travel, Hopper, and Homes & Villas by Marriott Bonvoy.
• Guesty Distribution Hub Channel distribution and management hub launched alongside the acquisition of YieldPlanet to broaden channel reach and centralize distribution for property managers in the short-term rental industry.
• Guesty Trust Accounting Automated compliance product for complex hospitality trust accounting, including a fully compliant trust accounting solution for Australia and New Zealand aligned with Queensland's trust accounting regulatory standards. Built in collaboration with Australian auditors and integrated into Guesty's PMS.
• Guesty Open API Open API product allowing customers to integrate the Guesty platform with their own systems, with a Model Context Protocol (MCP) server enabling external AI models and third-party applications to integrate with the platform; usage governed by Guesty's API T&C.
• Guesty PriceOptimizer Machine learning driven dynamic pricing add-on that monitors the market in real time and automatically adjusts rates to maximize revenue for individual listings and portfolios.
• Guesty Capital Financing product offered as an add-on to Guesty property managers to provide capital for portfolio growth and operations.
• Guesty Card Corporate card product enabling property management teams to manage team spending, increase visibility, and automate reconciliation to prevent accounting errors.
• Guesty Websites (Direct Booking Engine) Booking site creation product with AI-generated site content, meta tags, and SEO structures designed to boost search visibility and conversion for direct (off-OTA) reservations by property managers.
• ReplyAI Autopilot Proactive AI agent embedded within Guesty's PMS that automates guest communication end-to-end, detects operational issues in real time, generates ready-to-assign tasks, and learns each property manager's tone and preferences; trained to escalate complex issues via configurable confidence thresholds.

Quantifiable outcome

• +22% occupancy in first year (average across majority of Guesty users)
• +13 more outcomes

Named customers15 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration36 records

AI capability12 records

Feature9 records

Partnerships

26 partnerships are on record, tiered flagship, major and minor.

• 360 SuitesflagshipChannel Partner/ Reseller/ Distributor · 13 January 2026Brazilian full-service property management company managing 4,000+ properties; certified as Guesty Reseller for Brazilian market. Provides localized onboarding, implementation, and customer support using Guesty's enterprise-grade platform. Strategic partnership supporting Brazil's short-term rental market projected to grow 9.6% annually through 2030.
• Forge Holiday GroupmajorChannel Partner/ Reseller/ Distributor · 3 December 2025Forge Holiday Group selected Guesty as its new channel manager to expand distribution and improve booking/operational efficiency; partnership unlocks 60+ additional booking channels and enhances growth/customer reach.
• CasagoflagshipChannel Partner/ Reseller/ Distributor · 1 July 2025Casago selected Guesty's HQ property management system as certified PMS partner following its acquisition of Vacasa; manages 40,000+ properties across North America, Caribbean, Belize, and Costa Rica. Standardizes operations across franchise network.
• Villa TrackerminorStrategic or Co-development Partner · 15 August 2024Strategic partnership announced with Guesty for vacation rental property management integrations.
• Rentals UnitedflagshipStrategic or Co-development Partner · 2 May 2024Cloud-based channel management platform acquired by Guesty in May 2024; integrated into Guesty's channel distribution capabilities to enhance offerings in the short-term rental industry and create a stronger offering with new products and services for property managers.
• StaySensemajorStrategic or Co-development Partner · 2 May 2023Property management and booking technology company acquired by Guesty in May 2023; StaySense's product Amplify demonstrated value for property management firms and supports Guesty's US leisure rental market expansion.
• KigoflagshipStrategic or Co-development Partner · 28 September 2022Spain-based property management software company acquired by Guesty in September 2022; part of Guesty's strategy to expand global presence and strengthen market position in Europe.
• HiRUMflagshipStrategic or Co-development Partner · 28 September 2022Australia-based property management software company acquired by Guesty in September 2022; part of Guesty's strategy to expand global presence and strengthen market position in Australia, New Zealand, and APAC.
• YieldPlanetmajorStrategic or Co-development Partner · 14 September 2022Acquired by Guesty in September 2022 with the launch of Guesty Distribution Hub; expands channel distribution capabilities.
• Your Porter AppminorStrategic or Co-development Partner · 4 May 2021Property owner management tool acquired by Guesty in May 2021 alongside Series D $50M funding; marks significant expansion in vacation rental management market.
• AirbnbflagshipTechnology or IntegrationDirect API integration for Guesty's Channel Manager; supports real-time sync of availability, pricing, and reservations across Airbnb listings. Also includes native Airbnb Co-Host integration for onboarding owner listings seamlessly.
• Booking.comflagshipTechnology or IntegrationDirect API integration; Guesty is a Booking.com Preferred Partner. Enables real-time sync of availability, pricing, and reservations across Booking.com listings.
• VrboflagshipTechnology or IntegrationDirect API integration; Guesty is a Vrbo Preferred Partner. Real-time sync of availability and pricing across Vrbo listings.
• OpenAImajorTechnology or IntegrationAI and Machine Learning provider; Guesty shares certain data to power AI-driven features, automate processes, and improve models, under contractual safeguards and GDPR/CCPA compliance.
• Amazon Web Services (AWS)flagshipTechnology or IntegrationHosting, database and infrastructure provider; Guesty shares account, usage, customer, and guest data with AWS to host Services, store data, and provide secure cloud computing resources.
• StripeflagshipTechnology or IntegrationPayment service provider powering GuestyPay; processes payment card information, billing details, and transaction data for subscriptions and payments.
• SalesforcemajorTechnology or IntegrationSales, marketing and CRM tool; Guesty shares contact and business information, communication history to manage sales activities, deliver marketing communications, and maintain customer records.
• HubSpotmajorTechnology or IntegrationSales, marketing and CRM tool for managing sales activities, delivering marketing communications, and maintaining accurate customer records.
• ZendeskmajorTechnology or IntegrationCustomer support and communication tool; Guesty shares contact details, support inquiries, and usage data to provide customer support and manage communications.
• TwiliomajorTechnology or IntegrationCustomer support and communication tool for sending service notifications and managing communications.
• OktamajorTechnology or IntegrationSecurity, identity and fraud prevention service; verifies identities, prevents fraud, identifies security threats, and protects Guesty Services.
• Google LLCmajorTechnology or IntegrationHosting, database and infrastructure provider; also Google Analytics for website analytics, user behavior tracking, and marketing optimization.
• MicrosoftmajorTechnology or IntegrationHosting, database and infrastructure provider; collaboration and productivity tools (Slack/Jira equivalents).
• MongoDBmajorTechnology or IntegrationDatabase provider; Guesty shares account, usage, customer, and guest data with MongoDB to host Services, store data, and provide secure cloud computing resources.
• ZapiermajorTechnology or IntegrationFeatured integration in Guesty's Marketplace of 200+ third-party solutions enabling workflow automation and connectivity.
• BreezewaymajorTechnology or IntegrationOperations/cleaning coordination integration; featured partner in Guesty's Marketplace.

Scale indicators13 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Escapia (by Vrbo): Escapia is a vacation rental PMS owned by Vrbo/Expedia Group serving professional property managers with deep Vrbo integration; it competes with Guesty as an OTA-affiliated incumbent with strong distribution ties to Vrbo.
• Cloudbeds: Cloudbeds is a broad hotel and alternative-accommodation PMS serving independent hotels, hostels, and vacation rentals globally; with a wide product portfolio it increasingly overlaps with Guesty in the boutique and aparthotel segments but is not specialized exclusively in STR.
• Mews: Mews is a cloud-native hotel PMS with strong automation and API extensibility, expanding from hotels into serviced apartments and aparthotels — adjacent to Guesty's enterprise offering but with a hotel-centric core rather than STR specialization.

Direct peers

• Hostaway: Hostaway is a leading vacation rental PMS and channel manager serving professional property managers across 100+ countries, with strong AI-assisted messaging and a similar three-tier (Starter/Pro/Enterprise) structure — directly competing with Guesty for the same mid-market and enterprise STR operator segment.
• Lodgify: Lodgify offers vacation rental software with website builder, channel manager, and guest management tools targeted at individual hosts and small property managers — directly comparable to Guesty Lite and the lower end of Guesty Pro.
• OwnerRez: OwnerRez is a vacation rental PMS with channel management, accounting, and guest communication features widely used by professional STR managers in North America — directly competing with Guesty Pro in the same mid-market segment.
• Streamline Vacation Rental Software: Streamline is a vacation rental management platform for professional property managers with strong accounting/trust accounting features and channel management — comparable to Guesty Pro/Enterprise in the US professional STR market.
• Avantio: Avantio is a vacation rental software provider with channel manager, PMS, and a booking engine, with strong presence in Spain, Portugal, Italy, and other European markets — a direct regional peer overlapping with Guesty's Kigo-acquired European footprint.
• Hostfully: Hostfully provides a vacation rental PMS with channel management, guidebooks, and AI features for property managers; competes with Guesty in the mid-market professional manager segment, particularly in North America and Europe.

Emerging players

• Hospitable: Hospitable (formerly Smartbnb) offers short-term rental automation software with AI-driven guest messaging, channel management, and cleaning coordination — an emerging player with strong AI positioning that overlaps with Guesty's ReplyAI and task automation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks4 records

Key highlights7 records

Customer concentration

• Xx.com/guesty
• LinkedInlinkedin.com/company/guesty
• Facebookfacebook.com/guestycom

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries6 records

Funding overview

Funding rounds10 records

Investors25 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A8 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Guesty