Dispatch
Dispatch is a Boston-based, Vista Equity Partners–backed software company that provides a Service Orchestration Platform connecting large service brands with a network of 40,000+ independent contractors, enabling recruiting, intelligent matching, scheduling, field communication, and analytics for enterprises such as Johnson Controls, Trane, American Home Shield, and HomeServe.
- Company typePrivate
- Founded2013
- HeadquartersBoston, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Dispatch does
Dispatch Technologies, Inc. is a Boston-based, PE-backed software company founded in 2013 that operates a Service Orchestration Platform connecting large service brands, independent contractors, and end customers. Its core product suite — Enterprise Platform, Work, Experience, Engage, Communicate, Book, Recruit, Guide, and Dispatch Direct — centralizes recruiting, onboarding, intelligent matching, scheduling, field communication, customer notifications, and analytics across third-party service provider networks that large enterprises cannot directly manage. The platform handles more than 60,000 service jobs per day across a network of 40,000-plus vetted providers and is used in roughly one-third of US households, with enterprise customers including Johnson Controls, Trane, American Water, American Home Shield, HomeServe, Frontdoor, Carrier, Sub-Zero, Clayton, and Big Ass Fans.
Dispatch monetizes through three concurrent motions: enterprise SaaS subscriptions (quote-based per-seat or per-job pricing) sold by an enterprise field-sales team to large service brands; tiered self-serve subscriptions for independent service providers (Pro $115/mo, Plus $232/mo, Power $345/mo) acquired through product-led growth with a 7-day free trial; and Dispatch Direct, a zero-integration marketplace that gives mid-market brands on-demand access to the contractor network. The company also generates indirect monetization via enterprise software partnerships (Salesforce, Oracle Field Service Cloud, Microsoft Dynamics, HubSpot, QuickBooks, Zapier) and payment processing integrations (Stax, Clearent). Dispatch is privately held under Vista Equity Partners, completed a $12M Series A in 2017 (led by GrandBanks Capital with ServiceMaster as a strategic backer), acquired Youreka in 2022 alongside a growth raise, and in June 2026 transitioned leadership from Pat Burns to David Morland (previously CFO since 2016).
Dispatch firmographics
Firmographics- Name
- Dispatch
- Legal name
- Dispatch Technologies, Inc.
- Website
- https://dispatch.me
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Dispatch is a Boston-based, Vista Equity Partners–backed software company that provides a Service Orchestration Platform connecting large service brands with a network of 40,000+ independent contractors, enabling recruiting, intelligent matching, scheduling, field communication, and analytics for enterprises such as Johnson Controls, Trane, American Home Shield, and HomeServe.
- Ownership category
- akta.pro rank
Dispatch industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Routing, Optimization & Dispatch Engines (BPAMANAI)
- akta.pro secondary industries
- Digital Process Automation (DPA) & Orchestration Suites (HDAEAHAF), Field Service Dispatch & Remote Troubleshooting (BPAAACAG)
Keywords
Where Dispatch is headquartered
LocationHeadquarters
- HQ city
- Boston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Dispatch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Platform Subscriptions: SaaS platform subscription model for enterprise customers managing service provider networks. Pricing based on per-seat or per-job models. Enterprise brands pay for access to the full platform including recruiting, matching, scheduling, communication, and analytics tools.
- Service Provider Subscriptions: Tiered subscription plans for service providers (SMBs): Pro ($115/mo), Plus ($232/mo), and Power ($345/mo). Includes job management, scheduling, invoicing, payments, and customer communication tools. Annual discounts available.
- Dispatch Direct Access: Mid-market brands pay for access to 40,000+ vetted contractors through Dispatch Direct. Zero-integration deployment with pricing built for mid-market budgets. Flexible billing with pre-approved rates and automated invoice approvals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Pro Plan for 1-10 users - Core field service features |
| Subscription | Monthly | Plus Plan for 10-20 users - Growing business features |
| Subscription | Monthly | Power Plan for 20+ users - Full suite for large teams |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
Dispatch product offering
Product offeringCore offering
Dispatch sells a Service Orchestration Platform as a SaaS solution that enables enterprises to recruit, onboard, match, schedule, communicate with, and analyze independent service provider networks in real time. The platform consists of a core Enterprise Platform augmented by modular products (Work, Experience, Engage, Communicate, Book, Recruit, Guide) and Dispatch Direct, which provides instant access to 40,000+ vetted contractors. Customers are large service brands (manufacturers, home warranty, insurance, franchise, retail, PropTech) and independent service providers who use tiered subscriptions.
Product overview
Dispatch is a Service Orchestration Platform delivered as a unified platform with modular components. The core Enterprise Platform provides the foundation for managing, scaling, and optimizing service provider networks, augmented by specialized modules including Work (field service tools), Experience (customer engagement), Engage (provider engagement), Communicate (omni-channel messaging), Book (branded scheduling), Recruit (contractor network building), and Guide (smart forms/guided workflows). Dispatch Direct provides immediate access to a 40,000+ contractor network without integration. The platform connects brands, contractors, and customers in one system, enabling real-time visibility from lead to lifetime customer across enterprise service brands managing complex field service operations.
Differentiator
Problem solved
Functional benefit
Brands
- Dispatch Recruit: Contractor network recruiting and management solution
- Dispatch Direct
- Dispatch Guide
- Dispatch Communicate
- Dispatch Book
Products and services
- Enterprise Platform Dispatch's central platform for enterprises that provides a frontend for recruiting, onboarding, and curating service provider networks; logic for matching the right person for every job; and aggregated reporting for network measurement. Enables real-time visibility from acceptance to sign-off across the entire independent contractor network.
- Work (Field Service Tools) Mobile and desktop field service toolset for service providers to schedule, assign, and status jobs in real time. Includes photo and note uploads, omni-channel communication, and mobile payment collection for service businesses.
- Experience Branded customer experience module providing automatic service notifications, app-less customer portals, and real-time customer feedback collection. Reduces no-shows by 85% and improves customer satisfaction through consistent communication.
- Engage Service provider engagement module designed to engage every service provider in a network regardless of how they prefer to work. Includes Status-lite for SMS/email engagement, gateway integrations with existing tools, and detailed job status tracking.
- Communicate Modern omni-channel communication module providing a central shared inbox for communicating with service providers and customers across email, SMS, and chat with trackable customer and job-level communication history.
- Book Branded booking and scheduling frontend providing white-labeled booking and dealer locator pages. Allows customers to provide suggested appointment times, increases lead conversion rate, and reduces time to schedule by up to 40%.
- Recruit Contractor network building and optimization solution enabling targeted provider search by trade, location, and performance history. Provides seamless onboarding, network optimization to replace low-performing providers, scalable expansion, and custom matching criteria.
- Guide Smart forms and guided workflows product for field teams with customizable forms supporting conditional logic, media uploads, signatures, and barcode scanning. Features full offline functionality with sync queue and auto-generated branded PDFs attached to each job.
- Dispatch Direct Direct access product providing brands instant access to 40,000+ vetted field service contractors across home services. Features zero-integration deployment, nationwide contractor network search by trade/geography/rating, smart billing with rate cards, and real-time job visibility from offer to completion.
Quantifiable outcome
- Reduce time to schedule by 65%
- +15 more outcomes
Companies that use Dispatch
Customer profileNamed customers25 records
Segments8 records
Ideal customer profiles3 records
Dispatch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability10 records
Feature8 records
Dispatch partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered strategic acquisition, core, standard and major.
- Yourekastrategic acquisitionDispatch acquired Youreka to accelerate field service innovation. This acquisition was part of a growth raise announced by Dispatch to expand their service orchestration capabilities.
- SalesforcecorePre-built integration with Salesforce CRM allowing enterprise customers to integrate Dispatch's service orchestration platform with their existing Salesforce systems for unified customer and job data.
- Oracle Field Service CloudcorePre-built integration with Oracle Field Service Cloud enabling interoperability between Dispatch's service orchestration and Oracle's field service management capabilities.
- Microsoft DynamicscorePre-built integration with Microsoft Dynamics CRM/ERP platforms allowing enterprise customers to connect Dispatch's service network management with their Microsoft-based systems.
- HubSpotstandardIntegration with HubSpot marketing and CRM platform for lead management and customer engagement within the service orchestration workflow.
- Intuit QuickBookscorePre-built integration with QuickBooks Online for automated invoicing, payment processing, and financial reconciliation. Available on Pro, Plus, and Power plans with automated syncing on Plus and Power.
- ZapierstandardZapier integration allowing Dispatch to connect with thousands of other applications through automated workflows, enabling customers to build custom integrations without coding.
- Client TetherstandardIntegration with Client Tether for additional field service and customer management capabilities within the Dispatch ecosystem.
- ClearentstandardPayment processing integration with Clearent for payment acceptance within the Dispatch platform.
- ServiceTitanstandardIntegration with ServiceTitan (via Solatech) for enhanced field service management capabilities.
- TOA Technologies (Oracle)standardIntegration with TOA Oracle for field service management and technician routing capabilities.
- ServiceMastermajorStrategic partnership with ServiceMaster to modernize the home services experience. ServiceMaster is a leading provider of essential home services including cleaning, restoration, and maintenance.
- Stax PaymentscoreIntegrated payment processing through Stax Payments for the Pro plan, enabling service providers to accept credit card, cash, and check payments in the field.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Dispatch competitors and assessment
Company assessmentDirect peers
- ServiceTitan: ServiceTitan is the leading field service management platform for residential and commercial contractors. It directly overlaps Dispatch's field service and contractor-engagement capabilities, though ServiceTitan is more skewed toward contractor-side FSM while Dispatch emphasizes enterprise brand-side orchestration.
- Housecall Pro: Housecall Pro provides field service software for home service businesses with scheduling, invoicing, and customer communication. It competes directly with Dispatch's SMB self-serve tier and contractor-side tools.
- Jobber: Jobber is a field service software platform targeting home service contractors with quoting, scheduling, and dispatch features. It is a direct SMB-side competitor to Dispatch Pro/Plus/Power plans.
- WorkWave: WorkWave offers field service and last-mile software across pest control, lawn care, and moving services. It overlaps with Dispatch's contractor-engagement and routing tools and serves a similar SMB base.
Broad incumbents
- Salesforce Field Service: Salesforce Field Service is the FSM arm of the broader Salesforce CRM platform. Dispatch integrates with Salesforce but also competes against it for enterprise brand service orchestration, offering a more contractor-network-centric alternative.
- Oracle Field Service Cloud: Oracle's Field Service Cloud (formerly TOA Technologies) is a broad enterprise FSM suite used by large utilities and telecom. It overlaps with Dispatch's enterprise service orchestration positioning but is more general-purpose.
- ServiceMax: ServiceMax (a GE Digital spinout, now PTC) provides asset-centric field service management for complex equipment manufacturers. It competes with Dispatch in the manufacturer-directed service vertical with HVAC and appliance OEMs.
Emerging players
- FieldEdge: FieldEdge (formerly dESCO) provides FSM software for HVAC, plumbing, and electrical contractors. It overlaps with Dispatch's service provider segment, particularly in HVAC, and is integrated via Dispatch gateway.
- Connecteam: Connecteam provides an all-in-one employee management app with scheduling, time tracking, and communication tools used by deskless workforces. It is an emerging player intersecting with Dispatch's contractor engagement and communication modules.
- Mhelpdesk: Mhelpdesk is a field service management solution for small to mid-sized service businesses. It overlaps with Dispatch's SMB tier with similar scheduling and dispatch features at lower price points.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks4 records
Key highlights8 records
Customer concentration
Dispatch social profiles
Digital presenceDispatch compliance and trust
Trust signalCompliance1 record
Dispatch financial estimates
Financial estimateRevenue estimate
Valuation estimate
Dispatch leadership team
Management profileNumber of profiles
Profiles10 records
Dispatch subsidiaries and ownership
Company hierarchySubsidiaries1 record
Dispatch funding detail
Funding detailFunding overview
Funding rounds5 records
Investors12 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Dispatch M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Dispatch
What does Dispatch do?
Dispatch sells a Service Orchestration Platform as a SaaS solution that enables enterprises to recruit, onboard, match, schedule, communicate with, and analyze independent service provider networks in real time. The platform consists of a core Enterprise Platform augmented by modular products (Work, Experience, Engage, Communicate, Book, Recruit, Guide) and Dispatch Direct, which provides instant access to 40,000+ vetted contractors. Customers are large service brands (manufacturers, home warranty, insurance, franchise, retail, PropTech) and independent service providers who use tiered subscriptions.
Is Dispatch a public or private company?
Dispatch is a private company. It is classified as private equity controlled and is currently operating.
When was Dispatch founded?
Dispatch was founded in 2013. It employs 101 to 250 people.
Where is Dispatch based?
Dispatch is headquartered in Boston, United States, in the North America region.
How does Dispatch make money?
Three revenue lines are on record. Enterprise Platform Subscriptions are the primary driver. The others are service Provider Subscriptions and dispatch Direct Access.
Who are Dispatch's main competitors?
Direct peers on record are ServiceTitan, Housecall Pro, Jobber and WorkWave. Broad incumbents are Salesforce Field Service, Oracle Field Service Cloud and ServiceMax. Emerging players are FieldEdge, Connecteam and Mhelpdesk.
Does Dispatch have an API?
Yes. Dispatch provides an Application Programming Interface ("Dispatch API") that allows businesses to integrate with Dispatch's systems. The API enables enterprises to set up Dispatch Accounts, manage jobs, track field service operations, and interact with job requestors. The API is used to integrate Dispatch Services with third-party systems and allows providers of Third Party Applications to access user data as required for interoperability.
What industry is Dispatch in?
Dispatch's product category is Field Service Management Software. Its primary akta.pro industry code is BPAMANAI, Routing, Optimization & Dispatch Engines, with a secondary code of HDAEAHAF, Digital Process Automation (DPA) & Orchestration Suites. Its NAICS code is 54151 and its SIC code is 7372.