What XAPP AI does

XAPP AI is an agentic AI company that provides a conversational customer experience platform for the home services vertical. The company's core offering consists of AI agents — a Book Online Agent, AI Chat Agent (using Model Context Protocol), and an AI Reporting Agent — that automate 24/7 appointment booking, lead capture, and business intelligence across Google Business Profile (via Reserve with Google), company websites, social channels, and directories. The platform is built on AWS infrastructure and holds AWS Conversational AI Competency and Foundational Technical Review certifications. Native integrations connect the platform to leading field service management systems (ServiceTitan, Jobber, Housecall Pro, FieldPulse, ServiceMinder, Service Fusion) and CRM platforms (HubSpot, Salesforce), with Zapier and API access for broader connectivity.

The company monetizes through tiered per-location SaaS subscriptions: STARTER at $99/month, GROWTH at $249/month, and an upcoming PRO tier at $399/month (announced for Q3 2026) which adds the XAPP Analyst module for prompt-based custom analytics and board-ready reporting. A parallel partner pricing model at $40/customer, member, dealer, or business profile per month supports white-label deployments through agencies, trade associations, franchisors, manufacturers/dealers, and private equity firms. No lead fees or booking fees are charged. Five go-to-market motions coexist: product-led self-serve, channel partners, enterprise field sales, direct-to-consumer through Google, and a ChatGPT App integration.

XAPP AI Holdings, Inc. is a Delaware corporation operating through XAPP AI, LLC (dba XAPP AI), headquartered in Arlington, Virginia. The company has raised approximately $9 million across three SEC Form D exempt offerings between August 2022 and November 2023, and employs 11-50 people. A documented customer outcome at Window World DC demonstrated $205,167 in incremental revenue and 147x ROI across seven franchise locations within 60 days, with 50% of leads captured outside business hours.

Name

XAPP AI

Legal name

XAPP AI, LLC

Website

https://xapp.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

XAPP AI provides an agentic AI platform that automates 24/7 booking, lead capture, and business intelligence for home service businesses, integrating with Google Business Profile, major FSM systems, and CRM platforms through conversational AI agents.

Ownership category

akta.pro rank

Product category

Customer Experience Software for Home Services

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO)

akta.pro secondary industry

AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)

Keywords

• Conversational AI platform
• Home services software
• Customer experience automation
• AI booking agents
• Field service management software

Headquarters

HQ city

Arlington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription - Per Location: Monthly subscription revenue tiered by plan level (STARTER $99/mo, GROWTH $249/mo, PRO $399/mo) with per-location pricing. Multi-location discounts available. Core revenue driver enabling unlimited bookings and access to platform features.
2. Partner/Reseller Subscription: Agency, association, franchisor, and manufacturer/dealer pricing at $40/customer or member location/month. White label and reseller partnership models enable volume-based recurring revenue through channel partners.
3. Professional Services: Implementation and customization services available for enterprise deployments requiring custom integration, setup assistance, or specialized configuration beyond standard onboarding.
4. Data Services / Licensed Data: Access to aggregated, anonymized business intelligence data derived from platform interactions. Governed by separate data services terms with volume-based usage limits and overage fees.

Pricing tiers

Go-to-market motion4 records

Distribution channels8 records

Marketing channels9 records

Core offering

XAPP AI operates an agentic AI customer experience platform that automates 24/7 appointment booking, lead capture, and business intelligence for home service businesses. The platform deploys AI agents across Google Business Profile, websites, social media, and directories to convert consumer demand into booked jobs without per-lead fees, while feeding every interaction into analytics that inform marketing and operations. The offering is sold as per-location SaaS subscriptions and through partner programs serving agencies, associations, franchisors, manufacturers, and PE firms.

Product overview

XAPP AI is an agentic AI company offering a unified Agentic Customer Experience Platform with multiple integrated products and modules. The core platform consists of AI Agents (Book Online Agent, AI Chat Agent) that work across multiple customer-preferred channels including Google Business Profile (Reserve with Google), website, social media, and directories. The platform includes the AI Reporting Agent for business intelligence and analytics. Three pricing tiers are offered: STARTER ($99/mo) for basic booking, GROWTH ($249/mo) adding AI Web Chat and Action Bar, and PRO ($399/mo) adding full AI Analytics with XAPP Analyst. Additional go-to-market partner programs serve agencies, associations, franchisors, manufacturers, and PE firms. The platform integrates natively with major FSM platforms (Service Titan, Jobber, FieldPulse, Housecall Pro, ServiceMinder, Service Fusion) and CRMs (HubSpot, Salesforce), with API access available for custom integrations.

Differentiator

Problem solved

Functional benefit

Products and services

• XAPP AI Agentic Customer Experience Platform Core agentic AI platform that enables businesses to capture demand, automate action, and continuously learn from real customer interactions across multiple digital channels 24/7. The platform deploys AI agents that book appointments, capture leads, route workflows, and generate business intelligence across Google Business Profile, websites, social media, and directories.
• Book Online Agent AI-powered booking agent that enables 24/7 appointment and job booking across customer-preferred channels including Google Business Profile, websites, social media, and directories. Features a streamlined 3-step booking flow with AI-powered job type mapping that automatically routes bookings to the correct job type based on user description. Delivers job and lead details automatically to integrated FSM and CRM systems.
• AI Reporting Agent Analytics and business intelligence module that transforms raw booking data into actionable insights including channel attribution, booking urgency trends (High/Medium/Low scoring), SEO/SEM keyword analysis from homeowner language, predictive recommendations, and location benchmarking for growth optimization. Identifies patterns and opportunities to sharpen marketing and staffing strategy.
• AI Chat Agent Chat-based conversational AI interface using Model Context Protocol (MCP) that enables customers to engage with businesses through conversational experiences with customizable branding and behavior. Operates with enterprise-grade isolation across customer interaction channels.

Quantifiable outcome

• 147x ROI achieved in 60 days with $205,167 incremental revenue across 7 franchise locations
• +3 more outcomes

Named customers3 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration13 records

AI capability7 records

Feature7 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• Google (Reserve with Google)coreTechnology or IntegrationOfficial Reserve with Google Partner enabling the Book Online button on Google Business Profiles. XAPP AI manages the booking integration, enabling customers to book appointments directly from Google search and maps with prominent placement.
• Amazon Web Services (AWS)coreTechnology or IntegrationAWS Conversational AI Competency Partner with Foundational Technical Review validation. Platform built on AWS infrastructure with isolated VPC architecture, encrypted data at rest and in transit, and continuous security monitoring.
• OpenAI (ChatGPT)supportingTechnology or IntegrationChatGPT App integration allowing authorized users to query their XAPP AI data through ChatGPT interface. OpenAI processes data under its own privacy policy when users access this integration.
• SalesforcesupportingTechnology or IntegrationCRM integration enabling customer and booking data synchronization with Salesforce platforms for customer relationship management.
• ServiceTitancoreTechnology or IntegrationPre-built integration with ServiceTitan field service management platform for seamless booking and job management synchronization.
• JobbercoreTechnology or IntegrationPre-built integration with Jobber field service management platform for booking and customer management synchronization.
• Housecall ProcoreTechnology or IntegrationPre-built integration with Housecall Pro field service management platform for booking and job synchronization.
• FieldPulsecoreTechnology or IntegrationPre-built integration with FieldPulse field service management platform for booking and lead management.
• ServiceMindercoreTechnology or IntegrationPre-built integration with ServiceMinder field service management platform for booking synchronization.
• ZapiersupportingTechnology or IntegrationZapier integration enabling connections to 5,000+ apps and custom workflow automation for customers without direct integrations.
• HubSpotsupportingTechnology or IntegrationCRM integration enabling marketing automation and customer data synchronization with HubSpot platform.
• Angi (Pro Perks Marketplace)supportingChannel Partner/ Reseller/ DistributorXAPP AI available in Angi's Pro Perks marketplace offering exclusive discounts to Angi customers. Partnership completes the customer journey from Angi lead connection to automated booking.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• ServiceTitan: Largest field service management platform for home services (HVAC, plumbing, electrical). Closely comparable target market and customer base, with an established booking, dispatch, and customer engagement suite. XAPP AI integrates with ServiceTitan today, but ServiceTitan has the scale and engineering depth to add native conversational AI features that would compete directly with XAPP AI.
• Housecall Pro: FSM platform focused on home service SMBs with booking, scheduling, and customer communication features. Directly comparable customer profile (small and mid-market plumbers, HVAC, electricians) and overlapping booking/customer engagement functionality. Listed as an XAPP AI integration partner, illustrating the thin line between partner and competitor.
• Jobber: Home services software platform serving field service SMBs with quoting, scheduling, and customer communication. Overlaps with XAPP AI's SMB Local Pros segment and partner channel, and competes for the same per-location SaaS budget on the customer side.
• Podium: Customer interaction and lead conversion platform for local businesses, with strong penetration in home services. Comparable AI-driven messaging, review, and booking features targeting the same franchise and SMB customer base as XAPP AI. A direct competitor for conversational booking and after-hours lead capture.
• Angi: Largest home services marketplace and lead generation platform. Angi is both a partner (XAPP AI appears in Angi's Pro Perks marketplace) and a competitor because Angi's lead-fee model is the incumbent alternative that XAPP AI positions itself against. Comparable customer base (home service SMBs) with overlapping booking and lead-capture use cases.
• Birdeye: Customer experience platform for multi-location and franchise businesses, with messaging, reviews, and AI-driven customer engagement. Closely comparable customer segment (franchises, multi-location enterprises, PE-backed local services) and overlapping booking and CX automation capabilities.
• Service Fusion: Field service management software for home service SMBs with scheduling, dispatch, and customer management. Overlapping customer profile and a listed XAPP AI integration partner, making it both a complementary partner and a potential competitor in booking and customer engagement.

Emerging players

• NiceJob: Marketing and reputation platform for home service businesses, with features for review generation, lead capture, and basic CRM. Smaller and more focused than XAPP AI but addresses overlapping customer needs (lead conversion, customer communication) for SMB home service operators.

Broad incumbents

• HubSpot Service Hub: Broad CRM and customer service platform with messaging, ticketing, and AI features. Comparable at the CX layer for B2B customers, and an integration partner of XAPP AI today. HubSpot's bundled AI tools and broader feature set make it a competitive alternative for franchise and mid-market customers that already use HubSpot CRM.
• Salesforce Service Cloud: Enterprise CRM and customer service platform with field service and AI capabilities. Comparable at the CRM/CX layer for large franchise and PE-portfolio customers, and a current XAPP AI integration partner. Salesforce's enterprise reach and bundled AI offerings compete with XAPP AI's PRO tier for large multi-location deals.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/xappai
• Facebookfacebook.com/xappai1
• LinkedInlinkedin.com/company/xapp-ai

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds2 records

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XAPP AI