findhelp

What findhelp does

Findhelp (formerly Aunt Bertha, rebranded 2021) is a social care technology company founded in 2010 and headquartered in Austin, Texas, with roughly 245 employees. The company operates a closed-loop referral and social care coordination platform built atop the nation's largest social care network, with 970,000+ verified program locations across all 50 states and territories. The platform enables healthcare providers, health plans, government agencies, employers, education institutions, and community-based organizations to screen individuals for social determinants of health (SDoH), make electronic referrals, track outcomes through resolution, enroll eligible individuals in government benefits (Medicaid, SNAP, TANF), and order and pay for social care goods and services such as transportation, food, and housing.

The platform is differentiated by deep SMART on FHIR integrations into major EHR systems (Epic, Oracle Health, NextGen, Athenahealth, eClinicalWorks), bi-directional health information exchange connections (e.g., Manifest MedEx), and a network of more than 70 integration partners spanning care management, transportation, food, and analytics. Acquired subsidiaries include Uno Health (October 2025) for benefits enrollment, Kiip for free case management, and SchoolCare for K-12 student health records. The platform supports 108 language translations and is HITRUST CSF certified, HIPAA compliant, and B Corp certified. Findhelp has been named Best in KLAS for SDoH Networks for five consecutive years (2022-2026).

The business model is enterprise subscription-based annual licensing with tiered pricing: approximately $5,400/year for small community health centers and United Way organizations, $24,000 for community hospitals, $50,000-$75,000+ for enterprise healthcare tiers, up to $175,000 for large multisite health systems, and $100,000 for single-state Medicaid plans. The company reaches 60% of US health systems, 70% of managed care organizations (190 of 282 MCOs, covering 91% of Medicaid members), and 82 government agencies through a direct enterprise sales motion. The company has raised over $250 million in disclosed funding, including a $250 million investment from TPG's Rise Funds in March 2026 and a $27 million round led by Warburg Pincus in June 2021.

Name

findhelp

Legal name

Findhelp, a Public Benefit Corporation

Website

https://company.findhelp.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

findhelp operates the nation's largest social care network and closed-loop referral platform, connecting 970,000+ community programs to healthcare providers, health plans, government agencies, and employers across all 50 states for SDoH screening, benefits enrollment, and outcomes tracking.

Ownership category

akta.pro rank

Product category

Social Care Technology

NAICS

Social Assistance (624), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Web Search Portals and All Other Information Services (519290)

SIC

Services-Social Services (8300), Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Data Aggregation, Interoperability & APIs for RPM (FHIR/IoMT Gateways) (HLACAFAO), API Management & Developer Portals for Health Data (HLACABAD)

Keywords

• Social care platform
• Closed-loop referrals
• Benefits enrollment software
• Social determinants platform
• Community resource network

Headquarters

HQ city

Austin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Annual Platform Subscriptions: Annual subscription licensing model with tiered pricing based on organization type and size. Pricing ranges from $5,400/year for small community health centers to $175,000/year for large multisite health systems. All licenses include unlimited users, searches, and referrals.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels9 records

Core offering

Findhelp operates a unified social care technology platform that enables healthcare providers, health plans, government agencies, employers, and educational institutions to screen individuals for social needs, make electronic closed-loop referrals to community programs, and track outcomes across a nationwide network of 970,000+ verified program locations. The platform also provides benefits enrollment for government programs (Medicaid, SNAP, TANF), fulfillment of social care goods and services, real-time analytics, and SMART on FHIR integrations with major EHR systems.

Product overview

Findhelp is a unified social care technology platform providing a comprehensive suite of modules for coordinating social determinants of health (SDoH) referrals across healthcare, government, payer, and employer sectors. The platform is built on the Findhelp Network, the nation's largest social care network with 970,000+ verified program locations. Core offerings include the Findhelp Platform for closed-loop referrals, Benefits Enrollment powered by Uno Health (acquired October 2025) for government program eligibility and enrollment, Findhelp Fulfillment for ordering social care goods and services, Reporting & Analytics for tracking outcomes, and Customer Integrations supporting SMART on FHIR connections to major EHR systems. The ecosystem also includes Kiip (free case management for CBOs) and SchoolCare (K-12 health records). Organizations can customize their experience through Flexible Networks and Coalitions for data sharing with contracted partners.

Differentiator

Problem solved

Functional benefit

Products and services

• Findhelp Platform The primary closed-loop referral and social care coordination platform that enables organizations to screen for social needs, send referrals to community programs, track outcomes, and manage benefits enrollment across healthcare, government, payer, and employer sectors.
• Findhelp Network The nation's largest social care network spanning 970,000+ verified program locations across all 50 states and territories, providing open access to community-based organizations, healthcare providers, government entities, and social service programs for resource matching.
• Reporting & Analytics Analytics and business intelligence suite providing real-time configurable dashboards, SQL database access, and data export capabilities for tracking referral volumes, outcomes, network utilization, and population health trends.
• Benefits Enrollment (powered by Uno Health) End-to-end eligibility, enrollment, and redetermination solution for income-based government programs including Medicaid, SNAP, and TANF, featuring 60-second eligibility checks, automated document collection, and 85-90% enrollment success rates.
• Findhelp Fulfillment Marketplace for ordering and tracking delivery of social care goods and services including food, transportation, housing, and essential supplies, connecting fulfillment vendors with care teams for real-time order management and automated invoicing.
• Customer Integrations Technical integration suite connecting Findhelp to EHR systems (Epic, Oracle Health, NextGen, Athenahealth, eClinicalWorks), care management platforms, and health information exchanges via SMART on FHIR for embedded workflows and bi-directional data exchange.
• Customized Networks Configurable trusted partner networks allowing organizations to curate contracted providers, specialty networks, and data-sharing coalitions for coordinated care delivery across sectors, enabling Community Information Exchanges (CIE).
• Community Engagement Requirements Medicaid redetermination and community engagement compliance solution connecting states, beneficiaries, and MCOs, including intelligent segmentation, proactive outreach, and auditable closed-loop referrals for waiver program compliance.
• Kiip Case Management Free case management platform (powered by Findhelp) for community-based organizations to manage clients, track referrals, and coordinate care, providing intake management and program tracking for CBOs.
• SchoolCare School nurse health record platform enabling electronic charting of health events, district compliance reporting, and parent engagement, partnering with health systems and payers for student health programs.
• Uno Health Digital platform for government benefits enrollment acquired by Findhelp in October 2025, enabling eligibility determination, application submission, and redetermination for Medicaid, SNAP, and TANF programs.

Quantifiable outcome

• 10% reduction in healthcare costs ($2,443 per person per year) for Medicaid and Medicare Advantage members connected to services
• +11 more outcomes

Named customers21 records

Segments7 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability5 records

Feature10 records

Partnerships

28 partnerships are on record, tiered strategic, core, flagship and minor.

• Delaware Division of Substance Abuse and Mental HealthstrategicStrategic or Co-development Partner · 5 March 2026DTRN360 behavioral health care coordination platform developed in partnership with Delaware state, connecting behavioral health providers across the state with 14,000+ client care journeys and 600 registered staff users.
• MiResourcecoreTechnology or Integration · 21 January 2026Integration partnership creating a unified platform bridging behavioral health providers, practices, and social care resources. Addresses systemic fragmentation where mental health directories are estimated to be 65-90% inaccurate, enabling a single search, referral, and tracking experience for behavioral health.
• Gainwell TechnologiesstrategicStrategic or Co-development Partner · 18 December 2025Gainwell expanded its Rural Health Transformation Collaborative by adding Findhelp as a strategic partner. The initiative supports CMS Rural Health Transformation Program to stabilize rural hospitals through data integration and analytics.
• AIDA HealthcarecoreTechnology or Integration · 9 December 2025Strategic partnership to improve post-acute care referrals and transitions, focusing on faster coordination, reduced administrative burden, and better patient outcomes.
• Manifest MedExstrategicTechnology or Integration · 2 December 2025Data-sharing partnership to integrate social and clinical data across California, supporting the state's Data Exchange Framework. Collaboration enables healthcare providers to access social drivers of health data within the HIE for over 50 million individuals.
• Uno HealthcoreOthersAcquired by Findhelp in October 2025 to create the first full-stack platform for benefit enrollment and social care coordination. Uno Health is a digital platform for government benefits enrollment enabling eligibility, application, and referrals for Medicaid, SNAP, and TANF.
• KiipcoreOthersOwned subsidiary offering free case management platform for community program clients. Kiip's digital tools have helped thousands of individuals nationwide gain access to benefits and services.
• SchoolCarecoreOthersOwned subsidiary providing school nurse platform enabling nurses to chart health events electronically, district leaders to pull compliance reports, and parents to engage in students' health.
• EpicflagshipTechnology or IntegrationIntegration with Epic EHR via SMART on FHIR enabling Findhelp to be embedded directly within Epic workflows. Epic is one of the largest EHR vendors in the US healthcare market.
• Oracle Health (Cerner)coreTechnology or IntegrationIntegration partnership enabling social care referral functionality within Oracle Health electronic health record systems.
• NextGen HealthcarecoreTechnology or IntegrationIntegration partnership enabling social care screening and referral within NextGen ambulatory EHR and practice management solutions.
• AthenahealthcoreTechnology or IntegrationIntegration partnership enabling Findhelp social care referrals within AthenaONE cloud-based EHR platform.
• eClinicalWorkscoreTechnology or IntegrationIntegration partnership enabling social care referrals within eClinicalWorks EHR platform for ambulatory and inpatient care.
• Uber HealthstrategicTechnology or IntegrationIntegration enabling transportation services for social care referrals, connecting populations to non-emergency medical transport and SDoH transportation needs.
• Fresh ConnectstrategicTechnology or IntegrationIntegration for food prescriptions and medically-tailored meal delivery services through Findhelp platform.
• foodsmartstrategicTechnology or IntegrationIntegration enabling personalized nutrition guidance and food delivery within Findhelp social care referrals.
• iCarolcoreTechnology or IntegrationIntegration connecting Findhelp's program network to iCarol's 211 CRM database, enhancing 211 call center workflows.
• VisionLinkcoreTechnology or IntegrationIntegration connecting Findhelp network to VisionLink 211 databases for enhanced resource directory capabilities.
• SalesforcestrategicTechnology or IntegrationIntegration enabling care coordination workflows within Salesforce CRM platform for payers and large organizations.
• InnovaccerstrategicTechnology or IntegrationIntegration for enhanced care coordination and population health management within Innovaccer's Data Activation Platform.
• OptumstrategicTechnology or IntegrationIntegration supporting care coordination workflows for Optum's population health management and care management solutions.
• ZeOmegastrategicTechnology or IntegrationIntegration for enhanced Jiva care management workflows, connecting social care referrals within ZeOmega's platform.
• CareCompassstrategicTechnology or IntegrationIntegration supporting care coordination case management workflows.
• MHK (CareProminence)strategicTechnology or IntegrationIntegration partnership for SDoH success within MHKCareProminence platform for healthcare quality and care management.
• Findhelp Fulfillment VendorsstrategicChannel Partner/ Reseller/ Distributor14,000+ annual fulfillment referrals through vendors including rideshare services, meal delivery, SNAP eligibility enrollment, Medicare advisory, medically-tailored meals, housing support, and benefits enrollment assistance.
• United WaystrategicChannel Partner/ Reseller/ DistributorPartnership with United Way organizations to enhance resource directories and coordinate care. 211 community search powered by Findhelp in some regions. 14+ 211 and United Way partners nationwide.
• 211 Call CentersstrategicChannel Partner/ Reseller/ Distributor211 call centers partner with Findhelp to enhance existing resource networks, share information, and coordinate care through Community Information Exchanges.
• HIMSSminorStrategic or Co-development PartnerHealthcare information and management systems society collaboration for industry standards and interoperability initiatives.

Scale indicators15 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Arcadia: Arcadia is a population health management and analytics platform used by health systems and payers that has expanded into SDoH screening, referral, and community-resource functionality. It is comparable as a population-health/SDoH platform serving similar enterprise buyers, though its SDoH layer is part of a broader analytics portfolio rather than a standalone social-care network.
• WellSky (Healthify): WellSky acquired Healthify and now offers SDoH referral/coordinating technology as part of its broader post-acute and human services software portfolio. WellSky serves overlapping health-system and human-services customers but specializes in broader care coordination and population health rather than being a pure-play social-care network like Findhelp.
• Signify Health (CVS Health): Signify Health, now part of CVS Health, runs in-home health assessments and risk-adjustment services used by Medicare Advantage and Medicaid health plans. It overlaps with Findhelp from the payer perspective as a value-based-care enablement layer addressing social and clinical risk, though it does not operate a community-resource referral network.

Emerging players

• HealthEC: HealthEC provides population health management and care-coordination software used by health systems, ACOs, and payers, with an SDoH referral module as part of its broader offering. Comparable to Findhelp as a population-health platform with a social-care component, though HealthEC's SDoH feature is one module rather than a dedicated nationwide network.
• ReferWell: ReferWell offers a closed-loop referral platform connecting patients to community resources and post-discharge services for health plans and providers. It overlaps with Findhelp's referral-orchestration core but is smaller in scale and focused on a narrower use case (post-discharge and in-home).
• Quartet Health: Quartet Health is a mental-health and integrated care coordination platform that connects patients to behavioral health and social-support resources, used by health plans and providers. It overlaps with Findhelp on the SDoH/multi-sector resource-matching axis, particularly via the recent MiResource integration, though it focuses specifically on behavioral health rather than the full social-care spectrum.
• Aledade: Aledade operates a value-based-care network for independent primary-care practices and ACOs, with growing SDoH referral capabilities for attributed Medicare and Medicaid populations. It is comparable because it serves the same risk-bearing provider and payer buyers that consume Findhelp's HRSN referral workflows, though its core business is ACO enablement rather than social-care referrals.

Direct peers

• Unite Us: Unite Us is the most direct competitor to Findhelp, operating a closed-loop referral and SDoH coordination platform serving health systems, health plans, and government agencies. Both platforms share the same core business model (B2B SaaS for social-care referral orchestration with closed-loop tracking) and target the same buyer set across healthcare, payer, and state government verticals.
• Socially Determined: Socially Determined sells an SDoH analytics and intervention platform to health plans and providers, focused on social risk stratification and ROI measurement rather than referral operations. It is comparable because it serves health-plan buyers evaluating the same HRSN/Medicaid waiver use cases, and its analytics layer often competes for the same wallet share as Findhelp's Reporting & Analytics module.

Others

• iCarol: iCarol provides resource-directory, I&R, and case-management software for 211 call centers and helplines, and is one of Findhelp's technology integration partners. It is included as an adjacent ecosystem participant rather than a competitor - organizations frequently use iCarol for call center intake and Findhelp for healthcare/government referrals, with the two systems bi-directionally synced.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/AuntBertha
• YouTubeyoutube.com/channel/UCWe-e7ljxVhv5wPk_xCmQ0w
• Facebookfacebook.com/itsfindhelp
• LinkedInlinkedin.com/company/find-help
• Instagraminstagram.com/itsfindhelp

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries3 records

Funding overview

Funding rounds8 records

Investors12 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A2 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about findhelp