Conpago
Conpago is an Australian cloud software company that provides a unified connected-living platform for retirement living and care providers, combining a resident and family app, an employee app, and an admin dashboard on a per-unit subscription.
- Company typePrivate
- Founded2016
- HeadquartersBrisbane, Australia
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Conpago does
Conpago is an Australian software company that operates a cloud-based connected living and care platform for retirement living and care providers. Founded in 2016 and headquartered in Fortitude Valley, Queensland, Conpago unifies operations, communications, and customer engagement into a single platform built around three interconnected applications: a Resident and Family App designed for users of all digital confidence levels, an Employee App that delivers tasks, updates, and resident notes to mobile care teams in real time, and an Admin Dashboard that gives managers visibility across staff, requests, and communications. The product is vertical-specific rather than general-purpose, with its design grounded in research conducted with the Queensland University of Technology.
The company monetizes via a per-unit subscription model billed monthly or annually, with tiered pricing scaled to portfolio size: Small (500 units, 3 sites) at approximately $5.45-$5.75/unit/month, Medium (1,300 units, 6 sites) at $3.85/unit/month, and Enterprise (2,500 units, 20 sites) at $3.00/unit/month. Care and Disability pricing is slightly higher than Retirement Living pricing for comparable tiers. Distribution is direct-to-customer via the company website, with a 14-day free trial and no lock-in, supported by organic content marketing, SEO, and LinkedIn. The platform integrates with 20+ third-party systems across care management (Lumary, AlayaCare, TurnPoint, SupportAbility, Humanetix), finance (MYOB, Xero), ERP (Salesforce, Epicor), workforce management (Skedulo, FoundU), monitoring (Tunstall Healthcare, eevi, Talius), and property/asset management (Urbanise, CoreVision myBuildings, Asset Journey, AssetFuture).
Conpago sells primarily to retirement living operators in Australia and has extended into the care and disability segment, with a customer base that includes BlueCare, Fraser Shores (RLC), The Village, Basscare, Uniting Communities, Gannon, Elements Retirement Living, Laguna, UCity, YLC, and Royce. The company is ISO/IEC 27001:2022 certified since July 2024, is led by CEO Ali Galadari with Board Chair Chiou See Anderson, and is privately held with no public listing or significant external investment disclosed; the only known funding event is a $100,000 round from River City Labs in July 2018.
Conpago firmographics
Firmographics- Name
- Conpago
- Legal name
- Conpago Pty Ltd
- Website
- https://conpago.com.au
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Conpago is an Australian cloud software company that provides a unified connected-living platform for retirement living and care providers, combining a resident and family app, an employee app, and an admin dashboard on a per-unit subscription.
- Ownership category
- akta.pro rank
Conpago industry classification
Industry- Product category
- Retirement Living Software
- NAICS
- Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)
- akta.pro secondary industry
- Comprehensive Geriatric Assessment & Care Planning (HLADALAA)
Keywords
Where Conpago is headquartered
LocationHeadquarters
- HQ city
- Brisbane
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Conpago business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Platform Subscription (per unit): Conpago charges a per-unit subscription fee on a monthly or annual basis. Pricing is tiered by portfolio size: Small Portfolio (500 units, 3 sites) at approximately $5.45-$5.75/unit/month, Medium Portfolio (1300 units, 6 sites) at $3.85/unit/month, and Enterprise Portfolio (2500 units, 20 sites) at $3.00/unit/month. Annual billing offers a discount compared to monthly billing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Small Portfolio — 500 units, 3 sites |
| Subscription | Annual | Medium Portfolio — 1300 units, 6 sites |
| Subscription | Annual | Enterprise Portfolio — 2500 units, 20 sites |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Conpago product offering
Product offeringCore offering
Conpago is a cloud-based connected living and care platform that brings together operations, communications, and customer engagement for Australian retirement living and care providers. The platform comprises three interconnected applications — the Resident and Family App, the Employee App, and the Admin Dashboard — designed for users of all digital confidence levels and supported by integrations with over 20 third-party care, finance, rostering, and monitoring tools.
Product overview
Conpago is a unified software platform built for retirement living and care providers in Australia. The platform consists of three interconnected applications: the Resident and Family App (for consistent connection between communities, families, and residents), the Employee App (for care teams to receive tasks, updates, and resident notes in real time), and the Admin Dashboard (for managers to oversee staff, requests, and communications). All three applications operate within a single integrated platform that supports operations, communications, and customer engagement for retirement communities and care providers.
Differentiator
Problem solved
Functional benefit
Products and services
- Conpago Platform A unified software platform for Australian retirement living and care providers that consolidates operations, communications, and customer engagement in one integrated system. Sold on a per-unit monthly or annual subscription basis tiered by portfolio size.
- Resident and Family App A simple, welcoming mobile application enabling residents and families to receive news, updates, and requests, designed for every level of digital confidence and used by retirement community operators.
- Employee App A mobile application for care teams to receive tasks, updates, and resident notes in real time while on the move, supporting calmer and more present care delivery across retirement and care providers.
- Admin Dashboard
Quantifiable outcome
- Conpago has completely overhauled and refined how we work. I have no desire to go back to the old ways of working.
Companies that use Conpago
Customer profileNamed customers11 records
Segments3 records
Ideal customer profiles3 records
Conpago technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration22 records
Feature3 records
Conpago partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered core.
- LumarycoreLumary is a care management and CRM platform for managing client records and operational workflows in service organisations. Conpago integrates with Lumary to enable data consistency across care management and community engagement systems.
- Asset JourneycoreAsset Journey is asset management software for maintaining asset registers and supporting asset planning, maintenance records, and reporting. Integration with Conpago helps retirement communities keep asset information aligned with resident engagement.
- AssetFuturecoreAssetFuture is asset planning software focused on organising asset information and supporting lifecycle planning, forecasting, and portfolio reporting. Integrated with Conpago for comprehensive retirement community management.
- UrbanisecoreUrbanise provides facilities and property management software covering building operations, work orders, records, communications, and related administration. Integration with Conpago supports unified operations management.
- AlayaCarecoreAlayaCare offers care management software for client information, scheduling, and operational administration across service delivery teams. Integration with Conpago connects care delivery and resident engagement systems.
- TurnPointcoreTurnPoint provides scheduling and care management software covering rostering, service delivery records, and related administrative workflows. Integrated with Conpago for coordinated care operations.
- MYOBcoreMYOB is accounting and business finance software for invoicing, expenses, and general financial administration. Conpago integrates with MYOB to reduce double-handling of financial data across systems.
- XerocoreXero is cloud accounting software for bookkeeping tasks such as invoicing, reconciliation, and day-to-day finance administration. Integration with Conpago supports seamless financial operations.
- Tunstall HealthcarecoreTunstall Healthcare provides telecare and monitoring products and services associated with personal alarms and monitoring support in assisted living contexts. Connected to Conpago to provide comprehensive monitoring and communication for residents.
- eevicoreeevi provides nurse call, medical alarm, and monitoring technology for handling alerts and events in care and supported living environments. Integration with Conpago connects monitoring alerts to the care team's communication platform.
- Talius HealthcarecoreTalius Healthcare provides sensor-based monitoring technology in care contexts for collecting signals and presenting alerts or dashboards for oversight. Integrated with Conpago for real-time resident monitoring alerts.
- SkedulocoreSkedulo provides workforce scheduling and dispatch software for planning, allocating, and coordinating jobs for mobile or distributed teams. Conpago integration helps care teams coordinate mobile staff alongside resident engagement.
- SalesforcecoreSalesforce is a cloud CRM platform for managing customer, contact, and service information across teams and business processes. Integration with Conpago connects CRM data with resident engagement and care operations.
- Microsoft 365coreMicrosoft 365 provides cloud-based productivity apps for email, files, meetings, and collaboration across tools. Conpago integrates with Microsoft 365 to leverage existing productivity infrastructure for retirement community teams.
- CivicacoreCivica provides public sector software used for case management, payments, compliance, and service delivery across services. Integration with Conpago supports compliance and service delivery for care providers.
- SupportAbilitycoreSupportAbility is client management software for disability service providers, covering client records, rostering, and related administration. Integration with Conpago supports disability service providers' operations.
- HumanetixcoreHumanetix provides healthcare and aged care software and digital systems supporting operational and clinical administration in care environments. Conpago integrates to connect clinical administration with resident engagement.
- eCase (HealthMetric)coreeCase (HealthMetric) provides care management software for providers across home care, retirement living, and residential aged care. Integration with Conpago creates a connected ecosystem for care providers.
- Lookout WaycoreLookout Way provides home care management software that supports rostering, client plans, compliance, and coordination. Connected to Conpago for integrated home care operations.
- FoundUcoreFoundU provides workforce management software for hiring and onboarding, rostering, time and attendance, and payroll. Conpago integrates to help care providers coordinate workforce management with resident engagement.
- CoreVision myBuildingscoreCoreVision myBuildings manages building assets and maintenance with work orders, preventative schedules, inspections, and contractor coordination. Integrated with Conpago for building maintenance aligned with resident operations.
- EpicorcoreEpicor provides ERP software supporting finance and operational management functions across a range of organisational contexts. Conpago integrates with Epicor to connect ERP data with resident and care operations.
- Queensland University of Technology (QUT)coreConpago was born from research with Queensland University of Technology. QUT research guided the product's development and the company was founded to respond to the needs of older Australians identified through academic research. The company's ongoing product development is continually guided by the lived experiences of users and QUT research connections.
- Google (Cloud Infrastructure)coreConpago employs Google Cloud services for core infrastructure, providing underlying cloud platform capabilities and security controls. Google Cloud is listed as a subprocessor in Conpago's documentation.
- Twilio (Communications)coreConpago employs Twilio services for communications infrastructure, providing core messaging and communication capabilities. Twilio is listed as a subprocessor in Conpago's documentation.
- SendGrid (Email Security)coreConpago employs SendGrid services for email communications and security controls. SendGrid is listed as a subprocessor in Conpago's documentation.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Conpago competitors and assessment
Company assessmentDirect peers
- Lumary: Lumary is an Australian care management and CRM platform serving disability, aged care, and community service providers. It is a direct peer because it serves the same Australian retirement and care provider segment and is one of Conpago's named integration partners, competing for the same customer wallet.
- AlayaCare: AlayaCare is a cloud-based care management platform for home and community care providers across North America, Australia, and other markets. It is a direct peer because it serves the same aged and disability care provider customers with overlapping scheduling, client management, and service delivery functionality, and is also a named Conpago integration partner.
- SupportAbility: SupportAbility is an Australian client management platform purpose-built for NDIS and disability service providers. It is a direct peer because it targets the same Australian care and disability provider customers as Conpago and is also listed as a Conpago integration partner.
- Humanetix: Humanetix is an Australian healthcare and aged care software provider supporting clinical and operational administration in care environments. It is a direct peer because it serves overlapping aged care provider customers in Australia and is a Conpago integration partner addressing similar workflows.
- Mirus Australia (iCareHealth): Mirus Australia (formerly iCareHealth) provides clinical and care management software for Australian residential aged care, home care, and retirement living providers. It is a direct peer because it competes for the same Australian aged care and retirement living customer base with a similar focus on operations and care delivery.
- CareVision: CareVision is an Australian aged care management software provider serving residential aged care, home care, and retirement living operators. It is a direct peer because it targets the same Australian aged care and retirement living market with overlapping operational and resident management capabilities.
- Leecare: Leecare (Leecare Solutions) is an Australian provider of aged care software including resident management, care planning, and clinical documentation tools. It is a direct peer because it competes in the same Australian aged care and retirement living software segment with overlapping functional coverage.
- TurnPoint Software: TurnPoint provides scheduling, rostering, and care management software for Australian aged and community care providers. It is a direct peer because it serves overlapping care provider customers in Australia and is also a named Conpago integration partner with overlapping scheduling and service delivery workflows.
Broad incumbents
- Civica: Civica is a large UK-headquartered vendor of public sector and care management software used by Australian aged and community care providers. It is a broad incumbent because it serves overlapping care provider customers with a much wider portfolio of products (case management, payments, compliance) and is a Conpago integration partner.
- Salesforce Health Cloud: Salesforce Health Cloud is a horizontal CRM platform adapted for healthcare and care provider use cases, including patient/resident engagement and care team workflows. It is a broad incumbent because it competes for the same customer relationship layer with a much larger, general-purpose platform, and is also a Conpago integration partner.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Conpago social profiles
Digital presenceConpago compliance and trust
Trust signalCompliance1 record
Conpago financial estimates
Financial estimateRevenue estimate
Valuation estimate
Conpago leadership team
Management profileNumber of profiles
Profiles7 records
Conpago funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Conpago M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Conpago
What does Conpago do?
Conpago is a cloud-based connected living and care platform that brings together operations, communications, and customer engagement for Australian retirement living and care providers. The platform comprises three interconnected applications — the Resident and Family App, the Employee App, and the Admin Dashboard — designed for users of all digital confidence levels and supported by integrations with over 20 third-party care, finance, rostering, and monitoring tools.
Is Conpago a public or private company?
Conpago is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Conpago founded?
Conpago was founded in 2016. It employs 11 to 50 people.
Where is Conpago based?
Conpago is headquartered in Brisbane, Australia, in the Oceania region.
How does Conpago make money?
One revenue line is on record: platform Subscription (per unit).
Who are Conpago's main competitors?
Direct peers on record are Lumary, AlayaCare, SupportAbility, Humanetix, Mirus Australia (iCareHealth), CareVision, Leecare and TurnPoint Software. Broad incumbents are Civica and Salesforce Health Cloud.
Does Conpago have an API?
No public API is recorded for Conpago.
What industry is Conpago in?
Conpago's product category is Retirement Living Software. Its primary akta.pro industry code is HSABAIAG, Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC), with a secondary code of HLADALAA, Comprehensive Geriatric Assessment & Care Planning. Its NAICS code is 62412 and its SIC code is 7372.