DearDoc

What DearDoc does

DearDoc is a private, bootstrapped healthcare technology company headquartered in New York that operates an AI-powered patient acquisition and engagement platform for small and mid-sized healthcare practices. The platform combines nine core modules — AI Chat for conversational patient engagement, Voice AI for 24/7 phone handling, Online Scheduling, Patient Forms digital intake, text-to-pay Payments, Automated Marketing with ROI tracking, Review Generator, AI Website Builder, and Missed Call Text-Back — delivered as a SaaS subscription on three tiers (Starter, Growth, Enterprise). Underlying capabilities include natural language processing, generative AI, autonomous voice agents, predictive analytics, and anomaly detection, all deployed within HIPAA, SOC 2 Type II, and PCI DSS Level 1 compliant infrastructure.

The platform's core technical differentiator is its integration footprint: DearDoc maintains native bi-directional integrations with 96+ EMR/EHR and practice management systems spanning dental (Dentrix, Eaglesoft, Open Dental, Denticon), medical (athenahealth, eClinicalWorks, NextGen Office, ModMed, DrChrono, Elation Health, Kareo), veterinary (AVIMark, CornerStone, DVMAX, ImproMed), optometry (OfficeMate, VisionR), chiropractic (ChiroTouch), orthodontic (Ortho2 Edge, Dolphin, Cloud9), and oral surgery platforms. This integration layer is reinforced by GTM partnerships with three of the largest US healthcare directories — WebMD Care, Healthgrades, and Vitals Directories — through which customer practices are featured to capture organic patient search traffic.

DearDoc serves 5,000+ healthcare practices across at least eight specialty verticals including dental, chiropractic, dermatology, speech therapy, plastic surgery, veterinary, optometry, and counseling/podiatry. The customer base is heavily skewed toward SMB solo practitioners and small multi-location practices, with go-to-market executed through a hybrid motion combining self-serve PLG for SMBs, direct enterprise sales for larger multi-location organizations, and channel partnerships through EMR vendors and healthcare directories. The company has grown from a one-person startup founded by Joe Brown to 150+ employees without disclosed venture funding, accumulating 100M+ patient interactions and recognition on the Inc. 5000 list and Crain's Fastest Growing Companies 2022.

Name

DearDoc

Legal name

DearDoc

Website

https://getdeardoc.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

101–250 employees

Short description

DearDoc is a bootstrapped healthcare SaaS company that provides an AI-powered patient acquisition and engagement platform — combining AI Chat, Voice AI, scheduling, reviews, payments, and marketing — to 5,000+ small and mid-sized healthcare practices across dental, medical, veterinary, and other specialty verticals via 96+ EMR/EHR integrations.

Ownership category

akta.pro rank

Product category

Healthcare Practice Growth Software

NAICS

Software Publishers (5132), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)

akta.pro secondary industries

EHR/EMR Integration & Interoperability Middleware (HL7/FHIR) (HLALAKAD), Care Pathway Automation & Patient Engagement for RPM (Coaching, Messaging, Scheduling) (HLACAPAM)

Keywords

• Healthcare practice growth
• Patient acquisition software
• Medical practice marketing
• Healthcare patient engagement
• Dental practice software

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription: Monthly or annual subscription-based software-as-a-service model with tiered pricing (Starter, Growth, Enterprise). Pricing varies by practice size and feature requirements.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

DearDoc sells an AI-powered healthcare practice growth platform that automates patient acquisition and engagement for medical, dental, chiropractic, dermatology, optometry, veterinary, and other specialty practices. The unified platform combines nine core modules—AI Chat, Voice AI, Online Scheduling, Patient Forms, Payments, Automated Marketing, Review Generator, Website Builder, and Missed Call Text-Back—and integrates natively with 96+ EMR/EHR/PMS systems under HIPAA, SOC 2 Type II, and PCI DSS Level 1 compliance.

Product overview

DearDoc is an AI-powered patient engagement platform designed for healthcare practices across multiple specialties. The platform operates as a unified system combining nine core modules: AI Chat for conversational patient interactions, Voice AI for 24/7 phone assistance, Online Scheduling for real-time booking, Patient Forms for digital intake, Payments for text-to-pay billing, Automated Marketing for patient retention campaigns, Review Generator for reputation management, Website Builder for online presence, and Missed Call Text-Back for capturing missed opportunities. The platform integrates with 96+ EMR/EHR/PMS systems and supports multiple specialties including dental, medical, orthodontic, veterinary, optometry, wellness, and oral surgery practices.

Differentiator

Problem solved

Functional benefit

Products and services

• AI Chat AI-powered conversational assistant for patient interactions that handles inquiries, scheduling, and FAQs with 24/7 availability, designed to convert website visitors into booked appointments for healthcare practices.
• Voice AI AI-powered autonomous phone assistant that schedules appointments and handles patient calls 24/7 with multilingual support and insurance verification, intended for healthcare practices to manage inbound calls without dedicated staff.
• Online Scheduling Real-time appointment booking and management system with automated reminders and waitlist functionality that syncs with EMR/EHR/PMS systems.
• Patient Forms Digital intake forms that sync directly with EMR systems to streamline patient onboarding and data collection for healthcare practices.
• Payments Text-to-pay billing functionality supporting Apple Pay, Google Pay, and credit cards with HIPAA and PCI DSS Level 1 compliance and 256-bit AES encryption for healthcare practices.
• Automated Marketing Patient retention solution including automated recall campaigns, email and text marketing, and ROI tracking with revenue attribution across channels for healthcare practices.
• Review Generator AI-powered tool that automatically generates personalized patient review requests to boost online reputation and ratings across review platforms.
• Reputation Management Suite of tools for managing and responding to patient reviews across platforms including Google Business Profile and Healthgrades.
• Website Builder AI-powered website builder with integrated SEO tools for creating and optimizing healthcare practice online presence.
• Missed Call Text-Back AI feature that redirects missed calls to chat and automatically books appointments to capture every patient opportunity for healthcare practices.

Quantifiable outcome

• 4.9/5 average rating across 700+ reviews demonstrates high customer satisfaction
• +2 more outcomes

Named customers12 records

Segments9 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration96 records

AI capability11 records

Feature9 records

Partnerships

14 partnerships are on record, tiered core and major.

• WebMD CarecoreGTM or Marketing Partner · 1 September 2022WebMD Care directory partnership enabling practices using DearDoc to be featured on WebMD's patient-facing directory. Announced September 2022. Drives patient referrals and online visibility for DearDoc customers.
• Vitals DirectoriescoreGTM or Marketing Partner · 1 September 2022Vitals Directories partnership for healthcare provider directory listings. Announced September 2022. Enhances online discoverability for DearDoc customer practices.
• HealthgradescoreGTM or Marketing PartnerHealthgrades partnership featuring AI Chat integration on the Healthgrades platform. Directory presence and patient referral channel for DearDoc customers.
• athenahealthcoreTechnology or IntegrationEMR/EHR integration partner enabling data sync between DearDoc platform and athenahealth practice management systems. One of 96+ integrations available.
• DentrixcoreTechnology or IntegrationDental practice management software integration. Enables seamless patient data and scheduling synchronization for dental practices.
• EaglesoftcoreTechnology or IntegrationDental practice management system integration for Eaglesoft users.
• Open DentalcoreTechnology or IntegrationOpen source dental practice management software integration.
• eClinicalWorkscoreTechnology or IntegrationMulti-specialty EHR/EMR integration partner.
• NextGen OfficecoreTechnology or IntegrationAmbulatory EHR integration for specialty and primary care practices.
• ModMedcoreTechnology or IntegrationModMed EHR integration serving dermatology, ophthalmology, and other specialties.
• GooglemajorGTM or Marketing PartnerPlatform partner for search integration and online visibility optimization.
• ApplemajorGTM or Marketing PartnerPlatform partner for mobile and digital health integration.
• HealthlinemajorGTM or Marketing PartnerHealthcare content platform partner for patient education and discovery.
• Medical News TodaymajorGTM or Marketing PartnerHealthcare news platform partner for content and referral partnerships.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Weave: Weave is a direct competitor unifying patient communication (phone, text, email), scheduling, reviews, and payments for SMB healthcare practices. Comparable in target segment (dental, optometry, veterinary, medical) and breadth of communication stack.
• Demandforce (by Birdeye): Demandforce, now part of Birdeye, is a direct competitor providing patient communication, reputation, and marketing automation for healthcare practices. Comparable SMB healthcare GTM and feature overlap.
• NexHealth: NexHealth is a direct competitor providing a patient experience platform with online scheduling, digital intake, review management, and EHR integrations for dental and medical practices. Highly comparable in integration breadth and SMB-focused GTM.
• Solutionreach: Solutionreach is a direct competitor offering patient engagement, recall, reputation management, and communication tools to dental, optometry, and medical practices. Long-standing peer in the same vertical with overlapping feature set.
• PatientPop (Tebra): PatientPop, now part of Tebra, is a direct competitor offering an all-in-one practice growth platform for healthcare providers with similar patient acquisition, scheduling, reputation, and website features. Closely aligned on customer base (independent practices), product scope, and GTM motion.
• RevenueWell: RevenueWell is a direct competitor focused on dental practice marketing, patient communication, recall, and online reviews. Strongly comparable in dental vertical and SMB GTM motion.
• Doctible: Doctible is a direct competitor offering patient engagement, reputation management, and automated communication for dental and medical practices. Comparable feature set concentrated on SMB healthcare providers.
• Birdeye: Birdeye is a direct competitor in reputation management and customer experience, with a growing healthcare vertical offering reviews, listings, and patient messaging. Highly comparable review-generation and listings capabilities.
• Doctor.com: Doctor.com is a direct competitor offering practice growth tools including listings management, reputation, scheduling, and patient experience for healthcare providers. Comparable directory/listing partnerships and SMB healthcare focus.

Broad incumbents

• athenahealth: athenahealth is a broad incumbent EHR/practice management vendor with an expanding patient engagement suite (athenaCommunicator, scheduling, messaging). Overlaps with DearDoc's patient communication and scheduling features for practices already on athenahealth, and is also a DearDoc integration partner.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/getDearDoc

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DearDoc