What Actsoft does

Actsoft Inc. is a Tampa, Florida-based private SaaS company founded in 1996 that builds the Encore workforce management platform, along with the TeamWherx and Workforce Manager for Gov sub-brands, serving organizations whose employees work in the field. The platform consolidates GPS tracking of employees, vehicles, and assets, job dispatching with drag-and-drop scheduling, mobile timekeeping with GPS timestamps, configurable wireless forms (with photo, signature, and barcode capture), intra-company messaging, geofencing, and a Stripe-powered in-field payment module. Underlying the product is an open REST API and 40+ pre-built integrations with ERP (SAP, Oracle NetSuite, Microsoft Dynamics 365/SL/Great Plains), HCM/payroll (ADP, Kronos, Paychex, Paylocity, Paycor), CRM (Salesforce, Zoho, Insightly, Pipeliner), BI (Microsoft Power BI, Esri), fleet (Geotab, Fleetio), and productivity (Google Workspace, Microsoft 365, Stripe) systems, and a Form Marketplace that publishes vertical-specific templates including OSHA-oriented AnchoRock construction safety workflows.

The company operates a hybrid go-to-market combining an enterprise 'Request a Demo' sales motion with a self-serve 'Start For Free' trial, and monetizes through SaaS subscriptions layered with concierge onboarding, a $12,000 training package, and up to $18,000 in annual professional or managed services. Customers are spread across 10+ verticals — field service trades (plumbing, electrical, HVAC, landscaping, snow removal), construction, transportation, government, healthcare (including non-emergency medical transport), utilities, oil and gas, education, and public sector — with disclosed usage of 8,000+ customers, 138,000+ daily active users, and monthly platform volumes of roughly 985K forms, 228K timekeeping entries, and 165K tracked trips. Actsoft is privately held with no disclosed institutional investors, no funding rounds, and no parent company, led by CEO Tom Mitchell and CXO/COO Kevin Thigpen, and is based at 10006 N. Dale Mabry Hwy., Tampa, FL.

Name

Actsoft

Legal name

Actsoft Inc.

Website

https://actsoft.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

101–250 employees

Short description

Actsoft is a private Tampa-based SaaS company, founded in 1996, that provides the Encore mobile workforce management platform — GPS tracking, job dispatching, wireless forms, and timekeeping — to 8,000+ customers across field service, construction, transportation, government, healthcare, and utilities verticals.

Ownership category

akta.pro rank

Product category

Field Service Management Software

NAICS

Human Resources Consulting Services (541612), Employment Placement Agencies (561311)

SIC

Services-Management Consulting Services (8742)

akta.pro primary industry

Agent of Record (AOR) / Contractor Engagement Services (BPACAGAB)

Keywords

• Field service management
• Workforce management software
• GPS tracking software
• Mobile timekeeping
• Job dispatching

Headquarters

HQ city

Tampa

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Software-as-a-Service subscription model for workforce management platform access. Includes core features such as GPS tracking, wireless forms, job dispatching, mobile timekeeping, and reporting. Subscription tiers likely based on number of users or feature modules.
2. Professional Services: Implementation, training, and customization services. Concierge benefits package valued at $12,000 for detailed module training and up to $18,000 in annual professional or managed services.
3. Concierge Support Services: Premium white-glove support including 24-hour technical support and dedicated customer experience team assistance.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Actsoft provides a workforce management software platform that helps businesses with mobile or field-based employees track, dispatch, and manage their teams. Core capabilities include GPS tracking, job dispatching, mobile timekeeping, wireless forms, and an open API that integrates with more than 40 third-party business systems. The platform is sold under the brand names Encore, TeamWherx, Workforce Manager for Gov, and AnchoRock.

Product overview

Actsoft is a field service management software company offering a unified workforce management platform under the Encore brand, with specialized solutions including Workforce Manager for Gov and TeamWherx modules. The core platform integrates GPS tracking, job dispatching, mobile timekeeping, wireless forms, and real-time communication capabilities for field service operations across industries including construction, healthcare, utilities, transportation, and government. Key add-on modules include Mobile Payments (powered by Stripe), Dispatch Scheduler, Crew Timekeeping, Asset/Fleet Tracking, Geofences, Barcode Scanning, Public Wireless Forms, Ad Hoc Reports, and specialized compliance solutions like Employee Wellness and COVID-19 forms. AnchoRock provides construction-specific safety management tools including toolbox talks and incident management.

Differentiator

Problem solved

Functional benefit

Brands

• Encore: Fleet management and workforce management software platform.
• TeamWherx
• Workforce Manager for Gov
• AnchoRock

Products and services

• Encore
• TeamWherx
• Workforce Manager for Gov Workforce Manager for Gov is a specialized version of Actsoft's workforce management platform tailored for government and public-sector agencies that need to track and dispatch field personnel.
• AnchoRock AnchoRock is a construction safety and workforce management solution from Actsoft designed to help construction companies monitor job sites, workers, and safety-related workflows.

Quantifiable outcome

• Customer satisfaction increased by 25% and plumber contact times reduced by 50% for plumbing companies
• +7 more outcomes

Named customers17 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration39 records

Feature14 records

Partnerships

37 partnerships are on record, tiered core.

• GeotabcoreTechnology or IntegrationDeep integration partnership with Geotab Drive app. Encore software deep links to Geotab Drive for fleet management. Shared customers can access Encore workforce features from within Geotab interface including messaging, orders, and timekeeping launches.
• SalesforcecoreTechnology or IntegrationCRM integration enabling automatic customer profile creation in Actsoft when new contacts are created in Salesforce. Eliminates duplicate data entry between platforms and streamlines customer management workflows.
• QuickBooks OnlinecoreTechnology or IntegrationAccounting integration for seamless invoice generation from work orders and timesheet data import/export. Work orders completed in Actsoft can generate invoices in QuickBooks automatically.
• SAPcoreTechnology or IntegrationEnterprise integration partnership. Actsoft enhances SAP timekeeping measures and enables data import/export for transparent workforce management. Streamlines workflows and increases productivity.
• Google CalendarcoreTechnology or IntegrationCalendar sync enabling automatic work order and appointment creation. When work orders are created in Actsoft, calendar events are automatically generated in Google Calendar with all relevant details.
• ADPcoreTechnology or IntegrationPayroll integration for timekeeping data export. Employee clock-in/out data can be sent to ADP for efficient payroll processing and expense control.
• KronoscoreTechnology or IntegrationHCM integration for timekeeping and workforce management data exchange. Companies can import timekeeping data and record breaks/lunches from mobile devices directly to Kronos.
• DropboxcoreTechnology or IntegrationCloud storage integration for binary data backup including images, signatures, and documents. Completed forms can automatically save attachments to Dropbox folders.
• Microsoft OneDrivecoreTechnology or IntegrationFile storage integration enabling flat file export of work orders, timesheet data, and reports. Consolidates data management and reduces manual entry.
• Microsoft Power BIcoreTechnology or IntegrationBusiness intelligence integration enabling heat maps and advanced analytics visualization. GPS tracking data can be visualized geographically using Power BI.
• Microsoft Power AutomatecoreTechnology or IntegrationWorkflow automation platform connection. API enables automated workflows connecting Actsoft data with thousands of other applications.
• Microsoft Dynamics 365coreTechnology or IntegrationERP/CRM integration for unified business data management. Companies can exchange customer and work order data between platforms.
• EsricoreTechnology or IntegrationGIS integration enabling geographic data management. Actsoft extracts GPS data and sends to Esri for installation on Power Automate for location-based analysis.
• StripecoreTechnology or IntegrationMobile payment processing partnership powering Actsoft's Mobile Payments feature. Enables technicians to accept credit/debit card payments directly from mobile devices in the field.
• InsightlycoreTechnology or IntegrationCRM integration for customer profile importing. New customers created in Insightly are automatically pulled into Actsoft's Job Dispatching module.
• FleetiocoreTechnology or IntegrationFleet management integration. Trip distance data from Actsoft syncs to Fleetio for daily odometer updates and maintenance tracking by date or mileage.
• PipelinercoreTechnology or IntegrationCRM integration enabling automatic customer profile updates. Customer data created in Actsoft can update corresponding records in Pipeliner automatically.
• ActiveCampaigncoreTechnology or IntegrationEmail marketing integration for customer data export to campaign lists. Customer information from dispatching client list can be imported to appropriate ActiveCampaign lists.
• Azure Table StoragecoreTechnology or IntegrationMicrosoft cloud storage integration. Form submission data can be exported to Azure and automatically reimported for recurring work order processes.
• C2LogixcoreTechnology or IntegrationRoute optimization integration. CSV files of optimized routes from C2Logix can be imported as work orders into Actsoft, enabling efficient daily dispatching.
• QuickbasecoreTechnology or IntegrationApplication development platform integration. Work order, estimate, and customer data can be imported/exported for project management and customer database optimization.
• Oracle NetSuitecoreTechnology or IntegrationCloud ERP integration for automated business processes and data management across commerce, analytics, marketing, and sales automation.
• Google DrivecoreTechnology or IntegrationCloud storage integration for form data backup and document management. Binary data including images and signatures can be saved to Google Drive.
• Google SheetscoreTechnology or IntegrationSpreadsheet integration for customer list data exchange and report data import. Collected data can be exported to Google Sheets for analysis.
• PaylocitycoreTechnology or IntegrationHCM platform integration for timekeeping data export to payroll processing. Clock in/out and break data sent via API.
• PaycorcoreTechnology or IntegrationHCM integration for time and attendance data export. Supports full payroll and HR suite including recruiting, benefits, and talent management.
• PaychexcoreTechnology or IntegrationPayroll integration for timekeeping data export. Scalable HR services including retirement, recruiting, benefits, and reporting.
• Sage Timberline OfficecoreTechnology or IntegrationConstruction and real estate software integration. End-to-end construction project management with document, project, and service management.
• Oracle ERPcoreTechnology or IntegrationCloud ERP integration for finance, project management, procurement, and risk management. Data exchange for workflow automation.
• Survey MonkeycoreTechnology or IntegrationSurvey integration for customer feedback collection. Survey links can be sent after work order completion or form submission.
• Wave AccountingcoreTechnology or IntegrationAccounting suite integration including invoicing, payments, payroll, and receipts for SMB market.
• Zoho CRMcoreTechnology or IntegrationCRM integration for sales and marketing automation with procurement, inventory, and accounting features.
• WinTaccoreTechnology or IntegrationService contractor management software integration for scheduling, dispatching, work orders, fleet management, and customizations.
• Woodware SystemscoreTechnology or IntegrationDoor, window, and millwork operations management integration with automated process optimization.
• Microsoft Dynamics SLcoreTechnology or IntegrationERP integration for project and financial management with customer demand and compliance tracking.
• Microsoft Dynamics Great PlainscoreTechnology or IntegrationERP integration for finance, payment, employee management, supply chain, and service transactions.
• Traverse ERP OSAScoreTechnology or IntegrationEnterprise resource planning integration with integrated data management across departments.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Housecall Pro: SaaS platform for home service professionals offering scheduling, dispatching, job management, and mobile field tools, directly overlapping Actsoft's SMB field service customer base.
• ServiceTitan: A leading field service management SaaS platform serving commercial and residential contractors (plumbing, HVAC, electrical) with job dispatching, scheduling, and mobile workforce tools that directly overlap with Actsoft's core FSM offerings.
• WorkWave: Field service and last-mile delivery software with routing, mobile workforce, and CRM functionality serving pest control, lawn care, and service industries comparable to Actsoft's verticals.
• Jobber: Field service management software targeting SMB home service businesses with scheduling, dispatching, invoicing, and mobile workforce features; competes with Actsoft in the same plumbing, electrical, and landscaping verticals.

Emerging players

• Connecteam: Mobile-first employee management and workforce operations app providing time tracking, scheduling, and forms; offers partial overlap with Actsoft's wireless forms and mobile timekeeping modules for deskless workers.
• Fleetio: Fleet maintenance and management SaaS that integrates with Actsoft via trip/oil data; comparable because it sits in the same fleet-management-and-dispatch buyer workflow.
• FieldAware (by ServiceNow): Field service management software with mobile workflows, scheduling, and work order management; partial overlap with Actsoft's job dispatching and wireless forms capabilities, particularly for mid-market service firms.

Broad incumbents

• Geotab: Fleet telematics and management platform that integrates deeply with Actsoft via Geotab Drive; competes in GPS tracking and fleet operations but focuses on telematics rather than full FSM.
• Samsara: IoT-driven fleet and workforce management platform offering GPS tracking, telematics, and mobile workflows that overlap with Actsoft's GPS tracking and timekeeping capabilities, particularly for transportation and logistics customers.
• Verizon Connect: Telematics and fleet/workforce management suite providing GPS tracking, dispatch, and field operations tools as part of a broader telecom-managed offering; competes with Actsoft in fleet and mobile workforce.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/actsoft

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Actsoft