Charge Automation
- Company typePrivate
- Founded2015
- HeadquartersToronto, Canada
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
Charge Automation firmographics
Firmographics- Name
- Charge Automation
- Legal name
- ChargeAutomation
- Website
- https://chargeautomation.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Ownership category
- akta.pro rank
Charge Automation industry classification
Industry- Product category
- Hospitality Guest Experience Software
- NAICS
- Financial Transactions Processing, Reserve, and Clearinghouse Activities (52232)
- akta.pro primary industry
- Fraud Prevention, Risk Scoring & Chargeback Management (THALAHAF)
- akta.pro secondary industries
- Chargeback & Dispute Management (FSAMALAC), Risk Scoring, Decisioning & Orchestration (FSAMALAB), Group Travel Payments & Billing (Central Billing, Virtual Cards) (THACAFAK)
Keywords
Where Charge Automation is headquartered
LocationHeadquarters
- HQ city
- Toronto
- HQ country
- Canada
- HQ region
- North America
Markets served
Charge Automation business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Platform Subscription / Software Fees: Monthly software subscription for access to the full ChargeAutomation guest experience platform. Pricing starts at $4/month. No monthly contract required; 100% free to try. Multiple subscription tiers exist with different feature access levels.
- Payment Processing / Transaction Fees: Transaction-based fees charged on successful payment collections processed through the platform. Fee structure is 0.15%-0.5% of transaction amount depending on subscription tier, plus a $0.25 gateway transaction fee per transaction. Billed monthly based on total transactions processed. Applies to automated payment collections, security deposit pre-authorizations, upsell purchases, and damage waiver fees.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Basic/Free plan — access to core platform features at no cost |
| Subscription | Monthly | Paid subscription — starts at $4/month for full platform access |
| Transaction based/ take rate | Monthly | Transaction-based processing fee per successful payment |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels12 records
Charge Automation product offering
Product offeringCore offering
ChargeAutomation is a web-based SaaS guest experience and payment automation platform for hotels, vacation rentals, and short-term rental operators. It unifies contactless online check-in/checkout, automated payment collection, security deposit and damage waiver management, upselling, branded digital guidebooks, biometric guest ID verification, chargeback fraud protection, smart lock access code management, and automated guest registration/authority reporting into a single no-app platform. Customers subscribe monthly starting at $4/month with optional per-transaction processing fees and can connect through 120+ payment gateways and 50+ PMS/channel manager integrations.
Product overview
ChargeAutomation is a unified guest experience software platform for property managers and hotels offering a modular suite of integrated tools. The core platform centers on Digital Guidebook and Online Check-In & Checkout, complemented by Upsells, Automated Payments, and Security Deposit & Damage Waiver modules. Additional capabilities include Payment Links, Pre-Authorization Payment Hold, Payment Gateway Integrations (120+ gateways), Staff Tipping, Guest Screening with Biometric ID Verification, Guest Registration & Authority Reporting, Chargeback Fraud Protection, Smart Lock Access Code Management, and 50+ PMS Integrations. The platform operates as a SaaS with pricing starting at $4/month, supports English, French, and Spanish languages, and targets hotels, BnBs, and vacation rentals with contactless, end-to-end guest journey automation.
Differentiator
Problem solved
Functional benefit
Products and services
- Digital Guidebook A branded, interactive web-based guest portal for hotels and vacation rentals that delivers personalized stay information, check-in instructions, smart lock access codes, local recommendations, live chat, and upsell opportunities. Accessible from any device via browser without requiring an app download.
- Online Check-In & Checkout
Quantifiable outcome
- 75% improvement in guest satisfaction
- +8 more outcomes
Companies that use Charge Automation
Customer profileNamed customers13 records
Segments3 records
Ideal customer profiles2 records
Charge Automation technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration160 records
AI capability6 records
Feature10 records
Charge Automation partnerships and signals
Strategic signalPartnerships
38 partnerships are on record, tiered core.
- CloudbedscoreIntegration with Cloudbeds PMS enabling automated guest flows, payment collection, and upsell triggers. Guest data and reservation information sync in real-time between Cloudbeds and ChargeAutomation.
- GuestycoreNative integration with Guesty PMS platform, enabling property managers to automate check-in, payment collection, and guest communication directly from Guesty's dashboard.
- HostawaycoreIntegration with Hostaway enabling automated upsell revenue offers, payment gateway sync, and guest data flows across Hostaway's vacation rental management ecosystem.
- StripecorePrimary payment gateway partner for international transactions. ChargeAutomation is a Stripe-verified partner with secured integration. Stripe powers payment collection, pre-authorization holds, and chargeback protection across the platform.
- SmoobucoreIntegration with Smoobu PMS enabling automated check-in workflows and payment collection for Smoobu-managed vacation rental properties.
- Beds24coreIntegration with Beds24 channel manager and PMS, enabling automated guest experience and payment automation for Beds24 customers.
- HospitablecoreIntegration with Hospitable enabling automated guest screening, payment collection, and upsell capabilities for Hospitable-managed short-term rental properties.
- LodgifycoreNative integration with Lodgify website builder and PMS, enabling ChargeAutomation's guest experience automation for Lodgify customers.
- Siteminder Channel ManagercoreIntegration with Siteminder channel manager, enabling automated guest data synchronization and payment automation across properties listed through Siteminder's platform.
- Booking.comcoreIntegration with Booking.com enabling automated guest data retrieval and payment collection for properties listed on Booking.com's platform.
- Expedia GroupcoreIntegration with Expedia Group enabling automated guest flows and payment collection for properties distributed through Expedia, Hotels.com, and other Expedia brands.
- VRBO (Expedia Group)coreIntegration with VRBO channel for automated guest check-in, payment collection, and security deposit automation for VRBO-listed vacation rental properties.
- Authorize.NetcoreIntegration with Authorize.Net payment gateway, enabling US-based hotel and vacation rental operators to process payments through ChargeAutomation's platform.
- AdyencoreIntegration with Adyen global payment platform, enabling ChargeAutomation customers to accept payments through Adyen's worldwide payment infrastructure.
- PayPalcoreIntegration with PayPal and PayPal Business, enabling ChargeAutomation users to accept PayPal as a payment method for bookings and upsells.
- BraintreecoreIntegration with Braintree (PayPal subsidiary) payment gateway, enabling alternative payment processing for ChargeAutomation's hospitality customers.
- MercadoPagocoreIntegration with MercadoPago, enabling LATAM hotel and vacation rental operators to process payments through ChargeAutomation using MercadoPago's regional infrastructure.
- RazorpaycoreIntegration with Razorpay for India and Asia hotel payment processing, enabling regional payment automation through ChargeAutomation's platform.
- Checkout.comcoreIntegration with Checkout.com payment platform, enabling ChargeAutomation customers to process global payments through Checkout.com's infrastructure.
- MoneriscoreIntegration with Moneris payment gateway, serving Canadian hotel and vacation rental operators with domestic payment processing through ChargeAutomation.
- PayStackcoreIntegration with PayStack (Africa), enabling ChargeAutomation customers operating in African markets to process payments through PayStack's regional infrastructure.
- XenditcoreIntegration with Xendit payment platform for Southeast Asia hospitality operators, enabling regional payment processing through ChargeAutomation.
- Yale Smart LockscoreIntegration with Yale smart locks, enabling automated access code delivery to guests through ChargeAutomation's platform upon fulfillment of check-in conditions (payment, ID verification, security deposit).
- AugustcoreIntegration with August smart locks, enabling timed access code management for ChargeAutomation's guest check-in automation.
- NukicoreIntegration with Nuki smart locks for European markets, enabling ChargeAutomation to automate guest access codes on Nuki-enabled doors.
- SchlagecoreIntegration with Schlage smart locks, enabling automated guest access code delivery through ChargeAutomation's platform.
- TTLockcoreIntegration with TTLock smart lock ecosystem, enabling automated access code management for guests through ChargeAutomation.
- RemoteLockcoreIntegration with RemoteLock platform, enabling ChargeAutomation to manage timed access codes across RemoteLock-connected smart lock hardware.
- MewscoreIntegration with Mews modern hotel PMS, enabling automated guest flows and payment automation for Mews customers using ChargeAutomation.
- OwnerRezcoreIntegration with OwnerRez PMS, enabling automated guest experience and payment collection for OwnerRez-managed vacation rental properties.
- HostfullycoreIntegration with Hostfully PMS and channel management platform, enabling automated guest flows and digital guidebook access for Hostfully customers.
- Feratel / Capcorn (Austria)coreIntegration with Feratel and Capcorn for Austrian Meldewesen compliance, enabling automated guest registration data submission to Austrian authorities for legal compliance.
- SES Hospedajes (Spain)coreDirect integration with Spain's SES Hospedajes police reporting portal, enabling ChargeAutomation to automatically submit guest data to Policía Nacional, Guardia Civil, Mossos d'Esquadra, and Ertzaintza for Spanish hospitality law compliance.
- eVisitor (Croatia)coreIntegration with Croatia's eVisitor platform for real-time guest registration and authority reporting, ensuring full legal compliance for Croatian hospitality operators.
- SIBA (Portugal)coreIntegration with Portugal's SIBA platform for automated guest data submission to SEF (Serviço de Estrangeiros e Fronteiras), meeting Portuguese hospitality law compliance requirements.
- ESTI (Bulgaria)coreDirect integration with Bulgaria's ESTI (Unified Tourist Information System), enabling automated guest identity reporting to both the Ministry of Tourism and the Ministry of Interior.
- AVS (Germany)coreIntegration with Germany's AVS system for digital Meldeschein generation and submission, simplifying guest reporting across Germany to meet local hospitality laws.
- Dubai DTCM & EMAAR (UAE)coreIntegration with Dubai's DTCM HH 2.0 and EMAAR reporting systems, enabling automated compliance with UAE tourism regulations for Dubai hospitality operators.
Scale indicators3 records
Recent moves6 records
Expansion highlights4 records
Charge Automation competitors and assessment
Company assessmentDirect peers
- Duve: Duve is a guest experience platform for short-term rentals and hotels offering unified guest communication, digital check-in, upsells, and payment automation. It is the closest direct competitor to ChargeAutomation's unified guest-journey stack with overlapping biometric and upsell features.
- Guesty: Guesty is a leading property management system for short-term rental managers that includes guest communication, payment processing, and operations automation. Like ChargeAutomation, it competes for the property-manager wallet in STRs with adjacent check-in and payment capabilities.
- Hostaway: Hostaway is a vacation rental PMS with built-in guest communication, payment automation, and channel management. It competes with ChargeAutomation at the property-manager level and runs integrations with many of the same OTAs and payment gateways.
- Cloudbeds: Cloudbeds is an all-in-one hotel PMS that includes booking engine, payment processing, and guest experience tooling. It serves the same hotel and hostel operator segment as ChargeAutomation and is one of its named PMS integration partners.
- Breezeway: Breezeway is a short-term rental operations and guest experience platform focused on property care, coordination, and communication. It directly overlaps ChargeAutomation's digital guidebook, guest messaging, and smart-home coordination functionality.
- Operto: Operto (formerly NoiseAware-Remotely) is a guest experience and smart device management platform for vacation rentals. It offers contactless check-in and smart-lock access code management that directly overlap ChargeAutomation's smart-lock and guidebook feature set.
- Mews: Mews is a modern cloud PMS for hotels, hostels, and serviced apartments with API-first payments and guest-experience features. It is a named PMS integration partner of ChargeAutomation and competes for the same hotel operator mindshare.
- Hospitable: Hospitable is a short-term rental automation platform focused on messaging, smart scheduling, and guest screening. It overlaps ChargeAutomation's automation-of-guest-flow proposition and is a named integration partner.
- TIDY (Turno): TIDY (formerly Turno) is a vacation rental operations platform focused on cleaning, maintenance, and turnovers, with adjacent guest-experience and communication features. It serves the same STR property-manager segment as ChargeAutomation.
Broad incumbents
- SiteMinder: SiteMinder is a broad incumbent hospitality platform that powers hotel booking engines and channel distribution. As a named ChargeAutomation integration partner, it represents a broader incumbent competitor in the same hotel-tech ecosystem with wider portfolio reach.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Charge Automation social profiles
Digital presenceCharge Automation compliance and trust
Trust signalCompliance2 records
Charge Automation financial estimates
Financial estimateRevenue estimate
Valuation estimate
Charge Automation leadership team
Management profileNumber of profiles
Profiles1 record
Charge Automation funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Charge Automation M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Charge Automation
What does Charge Automation do?
ChargeAutomation is a web-based SaaS guest experience and payment automation platform for hotels, vacation rentals, and short-term rental operators. It unifies contactless online check-in/checkout, automated payment collection, security deposit and damage waiver management, upselling, branded digital guidebooks, biometric guest ID verification, chargeback fraud protection, smart lock access code management, and automated guest registration/authority reporting into a single no-app platform. Customers subscribe monthly starting at $4/month with optional per-transaction processing fees and can connect through 120+ payment gateways and 50+ PMS/channel manager integrations.
Is Charge Automation a public or private company?
Charge Automation is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Charge Automation founded?
Charge Automation was founded in 2015. It employs 1 to 10 people.
Where is Charge Automation based?
Charge Automation is headquartered in Toronto, Canada, in the North America region.
How does Charge Automation make money?
Two revenue lines are on record. Platform Subscription / Software Fees are the primary driver. The others are payment Processing / Transaction Fees.
Who are Charge Automation's main competitors?
Direct peers on record are Duve, Guesty, Hostaway, Cloudbeds, Breezeway, Operto, Mews, Hospitable and TIDY (Turno). SiteMinder is listed as a broad incumbent.
Does Charge Automation have an API?
No public API is recorded for Charge Automation.
What industry is Charge Automation in?
Charge Automation's product category is Hospitality Guest Experience Software. Its primary akta.pro industry code is THALAHAF, Fraud Prevention, Risk Scoring & Chargeback Management, with a secondary code of FSAMALAC, Chargeback & Dispute Management. Its NAICS code is 52232.