call experts
- Company typePrivate
- Founded1990
- HeadquartersCharleston, United States
- Headcount101–250
- GTM typeB2B
- OfferingServices
call experts firmographics
Firmographics- Name
- call experts
- Legal name
- Call Experts
- Website
- https://callexperts.com
- Company type
- Private
- Founded year
- 1990
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
call experts industry classification
Industry- Product category
- Contact Center and Phone Answering Services
- NAICS
- Telephone Call Centers (56142), Telephone Answering Services (561421), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming, Data Processing, Etc. (7370), Services-Facilities Support Management Services (8744)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC), Technical Support & Helpdesk Contact Centers (BPAAAAAI)
Keywords
Where call experts is headquartered
LocationHeadquarters
- HQ city
- Charleston
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
call experts business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Usage-Based Phone Answering Service: Phone answering service billed based on total minutes agents spend answering and resolving calls. Three tiered packages (Starter at 100 min/mo, Hybrid at 300 min/mo, Enterprise at 500+ min/mo) with additional per-minute AI features. Additional fees apply for translation services and patching services. A one-time setup fee covers agent training, account setup, onboarding, and customized scripting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Monthly | Starter: $135/month for 100 included minutes — unlimited messages, personalized onboarding, dedicated account manager, self-service portal, 24/7/365 phone service with after-hours and overflow options. |
| Usage-based | Monthly | Hybrid: $390/month for 300 included minutes — includes everything in Starter plus AI and technology-enabled tools, assigned dedicated account manager, self-service on-call and urgency dispatching, integrations, tools, and reporting. |
| Usage-based | Multi-year contract | Enterprise: Custom pricing for 500+ minutes/month — advanced scripting, customized QA protocols with 14-day account review, advanced managed on-call and dispatching protocols, advanced integrations, AI tools, and reporting. |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels5 records
call experts product offering
Product offeringCore offering
Call Experts is a contact center and phone answering service that combines live human agents with an AI Voice Attendant to provide 24/7/365 call coverage. Services include message taking, live call transferring, lead qualification, appointment scheduling, on-call routing, and emergency dispatching, delivered through three usage-based monthly tiers (Starter 100 min, Hybrid 300 min, Enterprise 500+ min) with industry-specific customization for healthcare, home services, professional services, and franchises.
Product overview
Call Experts is a phone answering service company that combines human agents with AI technology in a unified platform. The core product portfolio includes three service tiers (Starter, Hybrid, and Enterprise) offering 100-500+ monthly minutes of call handling. The AI Voice Attendant operates as an AI-powered add-on module that handles routine calls, filters spam, and routes leads, working in hybrid mode with live agents. Supporting modules include appointment scheduling with CRM integrations (Salesforce, ServiceTitan, Calendly, HouseCall Pro), after-hours and overflow answering, alarm monitoring, emergency activation, translation services (90+ languages), and comprehensive reporting tools including self-service portals, real-time dashboards, and call analytics. The platform serves healthcare, home services, professional services, franchises, and human resources industries with HIPAA-compliant messaging capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Starter Plan Entry-level phone answering service tier for businesses needing basic call coverage. Includes 100 minutes per month, unlimited message delivery via SMS and email, personalized onboarding with script development, a dedicated account manager, self-service portal access, and 24/7/365 phone service with after-hours and overflow options. Priced at $135/month.
- Hybrid Plan Mid-tier phone answering plan marketed as 'Most Popular' combining human agents with AI tools. Includes 300 minutes per month, all Starter features, AI and technology-enabled tools, dedicated account manager for phone and email support, self-service on-call and urgency dispatching, and full access to integrations, tools, and reporting. Priced at $390/month.
- Enterprise Plan Custom high-volume phone answering plan for organizations with 500+ minutes per month. Includes advanced scripting with customized training protocols, customized QA protocols with 14-day account review, advanced managed on-call and dispatching protocols, and access to advanced integrations, AI tools, and reporting. Sold under custom pricing and multi-year contracts.
- AI Voice Attendant AI-powered virtual attendant add-on that handles routine calls instantly, filters spam via the Abandon Eliminator, performs sentiment analysis, and routes important leads to live agents. Works in hybrid mode with human handoff for complex situations. Priced from $50/month plus $1/minute and included with the Hybrid plan.
- 24/7 Live Answering Round-the-clock live phone answering service delivered by human agents, providing uninterrupted customer service and message taking 24 hours a day, 7 days a week, 365 days a year.
- Appointment Handling Scheduling and management of appointments for clients, including real-time booking through CRM integrations with ServiceTitan, Salesforce, Housecall Pro, and Calendly. Available 24/7 with full data capture and confirmation.
- After-Hours Answering
Quantifiable outcome
- A mid-sized estate plan firm captured 90% of after-hours calls (vs. 0% to voicemail), increased close rate from 35% to 48%, gained 12 additional new clients per quarter at $4,500 average value, generating $54,000 in additional quarterly revenue vs. $1,800/month cost for coverage.
- +2 more outcomes
Companies that use call experts
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles4 records
call experts technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability13 records
Feature9 records
call experts partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and supporting.
- SalesforcecoreCRM integration enabling appointment scheduling, customer data synchronization, and call logging within Salesforce. Allows the AI Attendant to check real-time availability and send confirmations via SMS or email directly through Salesforce.
- ServiceTitancoreIntegration with field service management platform ServiceTitan for home services businesses. Enables real-time appointment scheduling, dispatch management, and customer interaction logging through ServiceTitan's platform.
- ZendeskcoreZendesk integration for customer support ticketing and interaction management, enabling seamless logging of call center interactions within the Zendesk platform.
- CalendlycoreScheduling tool integration that enables appointment booking through Calendly during call interactions, ensuring seamless coordination for patient and customer scheduling across healthcare and service industries.
- SmartSheetsupportingSmartSheet integration for project management and reporting workflows, enabling call data and reporting integration into SmartSheet-based operational processes.
- Housecall ProsupportingHome service business platform integration enabling appointment scheduling and field service management through Housecall Pro, complementing ServiceTitan integrations.
- Practice FusionsupportingEHR system integration for medical practices, enabling scripts to integrate with Practice Fusion for appointment scheduling and patient data coordination during healthcare call handling.
- AthenahealthsupportingEHR system integration for healthcare providers, allowing scripts to integrate with Athena for comprehensive patient care coordination and appointment management during call interactions.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
call experts competitors and assessment
Company assessmentDirect peers
- PATLive: PATLive provides U.S.-based live answering services with CRM integrations and tiered pricing aimed at SMBs. Closely comparable in delivery model, pricing structure, and target verticals including home services and healthcare.
- AnswerConnect: AnswerConnect is a 24/7 live answering service serving SMBs across dozens of verticals with message taking, appointment scheduling, and overflow support. Direct competitor in the telephone answering service category.
- MAP Communications: MAP Communications is a U.S.-based live answering service offering 24/7 call coverage, appointment scheduling, and bilingual support for SMBs across verticals. A long-standing direct competitor in the telephone answering service category.
- Nexa (formerly Nexa Agents): Nexa offers 24/7 live answering, lead qualification, and customer service outsourcing for SMB and enterprise accounts. Comparable in usage-based pricing, virtual receptionist positioning, and multi-vertical focus.
- Smith.ai: Smith.ai combines AI chatbots with live North American agents for answering, lead intake, and appointment booking. Highly comparable hybrid AI + human model targeting the same SMB and mid-market verticals.
- Ruby (formerly Ruby Receptionist): Ruby is a leading virtual receptionist and answering service for SMBs across legal, healthcare, and professional services. Directly comparable to Call Experts in offering 24/7 live answering, message taking, and lead qualification with tiered pricing.
Others
- SoundHound AI: SoundHound provides voice AI and conversational intelligence, including for contact-center automation. Adjacent technology provider enabling AI-driven phone answering rather than a direct competitor in the answering-service market.
Broad incumbents
- LivePerson: LivePerson is an enterprise conversational AI and contact-center platform serving large brands with messaging, voice, and AI agents. A broader incumbent in the same contact-center / customer-engagement space with overlapping AI agent capabilities.
Emerging players
- Cresta: Cresta provides AI agent-assist and autonomous contact-center AI for customer service teams. Comparable to Call Experts' AI Attendant product but targeted at enterprise contact centers rather than SMB outsourcing.
- Replicant: Replicant builds AI voice agents for customer service automation, including inbound call handling and tier-1 support. Comparable AI voice capability intersecting with Call Experts' AI Voice Attendant, but aimed at enterprise CX teams.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
call experts social profiles
Digital presencecall experts compliance and trust
Trust signalCompliance1 record
call experts financial estimates
Financial estimateRevenue estimate
Valuation estimate
call experts leadership team
Management profileNumber of profiles
Profiles2 records
call experts funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
call experts M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about call experts
What does call experts do?
Call Experts is a contact center and phone answering service that combines live human agents with an AI Voice Attendant to provide 24/7/365 call coverage. Services include message taking, live call transferring, lead qualification, appointment scheduling, on-call routing, and emergency dispatching, delivered through three usage-based monthly tiers (Starter 100 min, Hybrid 300 min, Enterprise 500+ min) with industry-specific customization for healthcare, home services, professional services, and franchises.
Is call experts a public or private company?
call experts is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was call experts founded?
call experts was founded in 1990. It employs 101 to 250 people.
Where is call experts based?
call experts is headquartered in Charleston, United States, in the North America region.
How does call experts make money?
One revenue line is on record: usage-Based Phone Answering Service.
Who are call experts's main competitors?
Direct peers on record are PATLive, AnswerConnect, MAP Communications, Nexa (formerly Nexa Agents), Smith.ai and Ruby (formerly Ruby Receptionist). SoundHound AI is listed as an others. LivePerson is listed as a broad incumbent. Emerging players are Cresta and Replicant.
Does call experts have an API?
No public API is recorded for call experts.
What industry is call experts in?
call experts's product category is Contact Center and Phone Answering Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 56142 and its SIC code is 4813.