What BTI Communications Group does

BTI Communications Group is a privately held, founder-led U.S. systems integrator founded in 1985 (originally as Brackett Telecommunications, rebranded in 1992) that delivers converged physical security, managed IT, cybersecurity, and unified communications services to mid-market and enterprise clients in regulated industries. Its core portfolio spans IP video surveillance, access control, and commercial alarm systems; managed IT and co-managed IT services; MDR/SOC cybersecurity with SIEM and vulnerability management; and VoIP, contact center, paging, and mass notification platforms. The company's defining technical concept is converged security, treating physical security endpoints (cameras, readers, panels) as IT infrastructure that requires VLAN segmentation, PoE switching, identity management, and cybersecurity controls, delivered alongside the network and compute that support them. BTI operates three regional offices (Downers Grove/Chicago, Santa Fe Springs/Los Angeles, Phoenix) and a National Multi-Site Support Program coordinated through licensed local contractors, enabling single-point-of-accountability delivery to multi-location enterprises nationwide.

Name

BTI Communications Group

Legal name

BTI Communications Group, Ltd.

Website

https://btigroup.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

101–250 employees

Short description

BTI Communications Group is a U.S. integrator delivering converged physical security, managed IT, cybersecurity, and unified communications services to mid-market and enterprise clients in healthcare, government, logistics, and manufacturing.

Ownership category

akta.pro rank

Product category

Managed Security and IT Services

NAICS

Security Systems Services (except Locksmiths) (561621), Wired Telecommunications Carriers (517111), Wired and Wireless Telecommunications (except Satellite) (5171)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Identity & Access Management (IAM) Managed Services (BPAEADAE)

akta.pro secondary industries

Business Continuity Management (BCM) Platforms (HDABAIAD), Neutral Host & In‑Building Connectivity (DAS/Small Cells) (HDAIAGAC), In-Building Wireless & Neutral-Host Solutions (IBS) (HDAIAKAD)

Keywords

• Managed IT services
• Commercial security systems
• Access control solutions
• Unified communications
• Managed cybersecurity services

Headquarters

HQ city

Downers Grove

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain, Infrastructure

Revenue model

1. Managed IT Services: Recurring managed services revenue from outsourced IT support, co-managed IT, helpdesk services, network management, cloud and endpoint management, and infrastructure lifecycle support. Revenue generated through fixed-rate support agreements customized to client environments.
2. Managed Security Services: 24/7 MDR/SOC monitoring, SIEM and log management, vulnerability scanning, and cybersecurity services provided as managed recurring contracts.
3. Physical Security Systems: Sale, installation, and ongoing support of video surveillance, access control, and alarm systems. Includes both one-time project revenue and recurring maintenance/support contracts through GlobalView services.
4. Unified Communications and VoIP: VoIP phone systems, contact center solutions, Microsoft Teams integration, SIP trunking, and communication infrastructure services. Provided as both project installations and managed services.
5. Network Infrastructure Services: Network design, structured cabling, commercial internet installation, voice and data services. Primarily project-based revenue from installation and design, with potential ongoing support.
6. Professional Services and Project Work: Site assessments, system design, project management, installation, commissioning, and training services for security, IT, and communication systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

BTI Communications Group is a converged managed technology services provider that designs, installs, and supports commercial physical security systems (IP cameras/CCTV, access control, alarm systems), managed IT infrastructure, cybersecurity (MDR/SOC), VoIP and contact center communications, and network installations for commercial organizations in regulated industries. Its GlobalView Support Services deliver 24/7 remote monitoring, proactive maintenance, and lifecycle support across all deployed systems under one coordinated service contract.

Product overview

BTI Communications Group is a converged technology provider offering an integrated portfolio of physical security, IT, cybersecurity, and unified communications solutions. The core offering combines commercial security systems (IP cameras/CCTV, access control, alarm systems) delivered through GlobalView managed support services, with managed IT infrastructure (network installation, structured cabling, commercial WiFi), cybersecurity services (MDR/SOC, SIEM, vulnerability management), and business communications (VoIP, contact center, mass notification). Products include both cloud-based (Avigilon Alta, cloud video, cloud access control) and on-premises platforms, supported by security system integration services that connect physical security with IT infrastructure. The company serves regulated industries requiring compliance alignment with HIPAA, CMMC, NIST, and other frameworks.

Differentiator

Problem solved

Functional benefit

Products and services

• IP Camera Solutions Network-based video surveillance systems including IP cameras, video management software, PoE switches, and analytics, supporting both cloud-based and on-premises deployments with integration to multiple VMS platforms (Axis, Avigilon, Milestone, Eagle Eye, ExacqVision, Verkada, Bosch, Hanwha, Cisco Meraki).
• Commercial Alarm Systems Business alarm and intrusion detection systems with 24/7 monitoring, panic buttons, video alarm verification, perimeter defense, and emergency pull station integration, partnered with Bosch, DSC, Alarm.com, and Honeywell.
• Access Control Systems Electronic access control solutions managing entry at doors, gates, and turnstiles using credentials including key cards, biometrics, and mobile credentials, supporting cloud and on-premises platforms with audit trails and compliance documentation.
• GlobalView Support Services Managed support and remote monitoring services for physical security systems (CCTV, alarms, access control) providing 24/7 monitoring, proactive maintenance, firmware updates, and lifecycle management tailored for regulated businesses.
• Managed IT Services Outsourced and co-managed IT services including network management, helpdesk support, cloud and endpoint management, infrastructure lifecycle support, and on-site installation for both organizations with internal IT teams and those without dedicated IT staff.
• Cybersecurity Services

Quantifiable outcome

• BTI maintains ~15 minute response time for service requests and support issues
• +2 more outcomes

Named customers9 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration51 records

AI capability5 records

Feature4 records

Partnerships

32 partnerships are on record, tiered core.

• Axis CommunicationscoreTechnology or IntegrationGold Partner status. BTI designs, installs, and supports Axis IP cameras, access control readers, and video management solutions. Axis is a leading manufacturer of network video and access control technology.
• Avigilon (Motorola Solutions)coreTechnology or IntegrationAuthorized partner for Avigilon Alta (cloud security) and Avigilon Unity (on-premises) solutions including ACC video management, ACM access control, and cameras. BTI provides design, installation, and GlobalView support services.
• Milestone SystemscoreTechnology or IntegrationAuthorized partner and dealer for Milestone XProtect video management software. BTI provides implementation and ongoing support for Milestone-based surveillance solutions.
• BrivocoreTechnology or IntegrationAccess control partner providing cloud-based access control solutions. BTI integrates Brivo with video surveillance, alarm systems, and identity management platforms.
• Kantech (Axis)coreTechnology or IntegrationEntrapass access control partner. BTI provides installation, configuration, and managed support for Kantech access control systems.
• OpenpathcoreTechnology or IntegrationAccess control partner (now part of Avigilon Alta). BTI installs and supports Openpath mobile credential access control solutions.
• RS2 Technologies (Acre Security)coreTechnology or IntegrationAccess control partner for RS2/Leddar access control systems. BTI provides design, installation, and support services.
• Software House (Johnson Controls)coreTechnology or IntegrationC-CURE access control partner. BTI implements and supports Software House access control platforms for enterprise environments.
• Bosch SecuritycoreTechnology or IntegrationAuthorized dealer for Bosch security cameras, access control, and alarm systems. BTI provides full-service design, installation, and support.
• DSC (Johnson Controls)coreTechnology or IntegrationAuthorized dealer for DSC commercial alarm systems. BTI provides alarm system installation and monitoring services.
• Alarm.comcoreTechnology or IntegrationPartner for Alarm.com business security solutions including video surveillance, access control, and alarm systems.
• Eagle Eye NetworkscoreTechnology or IntegrationCloud video surveillance partner. BTI implements and supports Eagle Eye cloud security camera solutions.
• ExacqVision ( двигатель)coreTechnology or IntegrationAuthorized partner for exacqVision VMS (video management software). BTI provides implementation and support services.
• Cisco MerakicoreTechnology or IntegrationSelect Partner and MV camera dealer. BTI designs and implements Cisco Meraki networking and smart camera solutions for commercial environments.
• MicrosoftcoreTechnology or IntegrationTier 1 Partner and Microsoft Teams Communication Partner. BTI implements Microsoft Teams voice, Teams Phone, Teams Contact Center, Azure solutions, and Microsoft 365.
• VerkadacoreTechnology or IntegrationPartner for Verkada cloud-managed security cameras and access control solutions.
• HID GlobalcoreTechnology or IntegrationBTI leverages HID credential ecosystem including Seos platform, iCLASS SE, and HID Mobile Access for secure physical access credentials across client installations.
• ConnectWisecoreTechnology or IntegrationPartner for ConnectWise IT management and MSP software platforms. BTI uses ConnectWise for professional services automation and client management.
• Kaseya/DattocoreTechnology or IntegrationBusiness continuity, backup, and disaster recovery solutions partner. BTI implements Datto BCDR solutions for client environments.
• BarracudacoreTechnology or IntegrationPartner for Barracuda security, networking, and storage solutions including backup and email security.
• SonicWALLcoreTechnology or IntegrationReseller and partner for SonicWALL advanced firewalls and cybersecurity products.
• SentinelOnecoreTechnology or IntegrationPartner for SentinelOne AI-powered endpoint protection and cybersecurity solutions.
• BitdefendercoreTechnology or IntegrationPartner for Bitdefender cybersecurity solutions and endpoint protection.
• CiscocoreTechnology or IntegrationSelect Partner for Cisco networking, security, and collaboration solutions. BTI designs and implements comprehensive Cisco environments.
• Dell TechnologiescoreTechnology or IntegrationPartner for Dell enterprise computing, storage, and IT infrastructure solutions.
• HP/HP EnterprisecoreTechnology or IntegrationDealer for HP computing, printing, and IT infrastructure products.
• VeeamcoreTechnology or IntegrationPartner for Veeam backup solutions and intelligent data management.
• VMwarecoreTechnology or IntegrationReseller for VMware cloud infrastructure and digital workspace technology.
• Hanwha TechwincoreTechnology or IntegrationAuthorized dealer for Hanwha security cameras and video surveillance solutions.
• Webex (Cisco)coreTechnology or IntegrationPartner for Webex Phone system and Webex Contact Center solutions. BTI implements and supports Cisco Webex communication platforms.
• ZoomcoreTechnology or IntegrationPartner for Zoom Phone BYOC and Zoom Contact Center solutions.
• MitelcoreTechnology or IntegrationPartner for Mitel MiVoice Office and MiVoice Connect business communication systems.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Convergint Technologies: Largest North American pure-play security systems integrator with deep national presence and a growing managed services practice. Directly comparable to BTI on physical security integration and managed services, but materially larger footprint and broader geographic reach.

Direct peers

• SAGE Integration: Mid-market enterprise security integrator that—like BTI—combines physical security with IT/networking expertise. Highly comparable customer profile (commercial enterprise, regulated verticals) and similar converged security positioning.
• Netrix Global: Mid-market managed IT, cybersecurity, and unified communications provider with overlap to BTI's managed IT and UC portfolio. Comparable target customers and managed services go-to-market, though less physical security emphasis.
• Structured Communication Systems (SCS): Mid-Atlantic/Mid-West integrator offering unified communications, managed IT, and security solutions. Closely analogous model to BTI in scope (UC + security + IT managed services) and customer type, though concentrated in a different geography.
• ITsavvy: Mid-market IT solutions provider spanning managed IT, cybersecurity, collaboration, and physical security. Direct peer to BTI on converged technology services targeting enterprise and mid-market clients, with comparable Midwest roots.

Emerging players

• Arctic Wolf: Leading MDR/MSSP competitor to BTI's managed cybersecurity practice. Competes head-to-head for the cybersecurity portion of BTI's converged engagements, though without BTI's physical security integration.
• eSentire: MDR-focused managed security provider competing for BTI's SOC/MDR business. Overlaps on the cybersecurity services portion of BTI's stack; BTI differentiates with physical security integration.

Others

• ESI (Engineering Solutions Inc.): Technology integrator with structured cabling, security, and managed services focus. Adjacent comparable to BTI on cabling/infrastructure scope and to broader design-build security projects.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/BTI_Comm_Group
• YouTubeyoutube.com/channel/UCjqSv78TqOcjLPyyoqV7iYA
• Facebookfacebook.com/btigroup
• LinkedInlinkedin.com/company/bticommunications
• Instagraminstagram.com/bti_comm_group

Compliance15 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about BTI Communications Group