Excel Communications

What Excel Communications does

Excel Communications (legal entity: Excel Voice & Data Ltd) is a privately held UK business telecommunications provider headquartered in Birkenhead, with additional offices in Deeside (North Wales) and London. The company sells a unified communications portfolio spanning hosted VoIP, business mobile, broadband and fibre connectivity, managed IT support, professional audio, energy brokerage, and — through its 2022 acquisition of CCR Systems — EPOS, CCTV, and access-control solutions. Its core telephony proposition is delivered across three platforms: a proprietary Excel Connect brand running on Asterisk for 1–20 users, Gamma Horizon for partner-hosted PBX, and Excel Enterprise on BroadSoft BroadWorks for 10–200 users, supplemented by Wildix Collaboration and own-brand hardware (A10, C33, D44, F60 desk phones; W11 Wi-Fi handset; HB1 headset).

The company operates a hybrid go-to-market combining direct sales via dedicated account managers (with annual system reviews), an online shop for hardware, and channel-partner relationships with Gamma, Wildix, Faster Britain, and Starlink. Revenue is generated primarily through monthly recurring subscriptions on hosted VoIP, broadband, and IT support (EnCare tiered packages), supplemented by one-time hardware sales, professional services, and energy broker commissions. Customer segments are diversified across small and mid-sized businesses (1–200+ users) in hospitality, healthcare, education, manufacturing, and public sector/supported housing verticals, with no named anchor customers and a low entry price of £8.99 per user per month indicating a high-volume, distributed customer base.

Name

Excel Communications

Legal name

Excel Voice & Data Ltd

Website

https://excel-comms.co.uk

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

11–50 employees

Short description

Excel Communications is a privately held UK business telecoms provider (Birkenhead-headquartered) selling hosted VoIP, mobile, broadband, IT support, and energy brokerage to SMB and mid-market customers across hospitality, healthcare, education, manufacturing, and public-sector verticals.

Ownership category

akta.pro rank

Product category

Business Telecommunications and VoIP Services

NAICS

All Other Telecommunications (5178), Telecommunications Resellers (517121)

SIC

Services-Telephone Interconnect Systems (7385), Communications Services, Nec (4899)

akta.pro primary industry

Network, Infrastructure & Data Center Integration (BPAEAAAK)

Keywords

• Business VoIP telephony
• Unified communications services
• Business broadband connectivity
• Managed IT support
• Business energy brokerage

Headquarters

HQ city

Birkenhead

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Supply Chain, Marketing or Sales, Infrastructure

Revenue model

1. Hosted VoIP Services: Monthly invoicing for hosted VoIP business phone systems with full itemisation of calls available via customer web portals. Includes free minutes to national landlines, mobiles, and 35+ international destinations.
2. Hardware Sales: Sale of VoIP desk phones, Wi-Fi handsets, headsets, and accessories through online shop and product catalog. Products include Excel Connect branded phones (£57-£179) and third-party brands.
3. Energy Broker Services: Commercial energy broker services including bill validation, account management, contract switching, and proactive contract management for gas and electricity suppliers.
4. Professional Services: Training on system features, configuration, and ongoing changes. Includes free ongoing changes for added features as part of service level agreement.
5. IT Support Services: EnCare IT support packages including Cyber Essentials certification, managed IT support, and bespoke IT solutions for businesses.
6. Connectivity Services: Business broadband, fibre connectivity, leased lines, Starlink satellite internet, and WiFi access point solutions.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Excel Communications is a UK business-to-business telecommunications service provider that sells hosted VoIP phone systems (own-brand Excel Connect running on Asterisk and BroadSoft BroadWorks), resells Gamma Horizon and Wildix PBX platforms, supplies business mobile, broadband/fibre, Starlink satellite and WiFi connectivity, and packages all charges via a single 'One-Bill' consolidated invoice. The company also resells proprietary and third-party hardware (Excel Connect desk phones, Wi-Fi handsets, Bluetooth headsets, Poly/Yealink/Wildix devices) and adds managed IT support (EnCare tiers, Cyber Essentials) and business energy brokerage services as bundled offerings.

Product overview

Excel Communications is a telecommunications provider offering a unified communications portfolio combining multiple product categories: telephony (VoIP platforms including own-brand Excel Connect, partner platforms Gamma Horizon and Wildix PBX, plus PhoneLine+ and CarePhone+), mobile services (Business Mobile, Mobile Device Management, MobeX+ App), connectivity (Business Broadband, Fibre Broadband, Starlink, Ubiquiti UniFi, Faster Britain network), IT support (Cyber Essentials certification and four EnCare tiers: Enterprise, Professional Support, Professional Plus, Bespoke), professional audio (IVR and On Hold Messages), One-Bill consolidated billing, and Business Energy services. The VoIP offering spans from budget Excel Connect on Asterisk (Excel Premium for 1-20 users at £8.99/user/month) to enterprise BroadSoft-powered Excel Enterprise (10-200 users), complemented by own-brand hardware (VoIP desk phones A10/C33/D44/F60, W11 Wi-Fi Handset, HB1 Headset) and partner devices (Wildix, Poly, Yealink).

Differentiator

Problem solved

Functional benefit

Brands

• Excel Connect: VoIP desk phones and business phone solutions including A10, C33, D44, F60 models, and Bluetooth headsets.
• EnCare
• One-Bill
• PhoneLine+
• CarePhone+
• MobeX+

Products and services

• Excel Connect VoIP Telephony Platform
• Excel Premium (Hosted VoIP) Excel Premium is a hosted VoIP phone system for 1 to 20 users running on the Asterisk platform, supporting G729a, G711u and G711a codecs. Includes audio conferencing, call forwarding, hunt groups, voicemail, music on hold, online call logs and optional call queuing and IVR, starting at £8.99 per user per month.
• Excel Enterprise (Hosted VoIP) Excel Enterprise is an enterprise hosted VoIP phone system for 10 to 200 users, powered by BroadSoft BroadWorks carrier-class software with scale, open architecture and reliability for mission-critical applications, including advanced call centre functionality and centralised control.
• Gamma Horizon (Partner VoIP Platform) Gamma Horizon is Excel Communications' partner-sourced fully-featured hosted PBX telephony solution, offering a fully-fledged VoIP experience at competitive price points for business customers requiring a flexible cloud-based phone system.
• Wildix PBX (Partner Communications Platform) Wildix PBX is an enterprise-grade VoIP phone system with collaboration features, web and desktop integration, video conferencing, screen sharing and integration with Office 365 and GSuite, delivered through Excel Communications' Wildix Partner relationship.
• PhoneLine+ (Cloud Telephony Service) PhoneLine+ is a hosted telephony service for businesses offering video library access, reporting and user presence features alongside the standard call handling, voicemail and call management features.
• CarePhone+ (Telecare Telephony) CarePhone+ is Excel Communications' specialised telephony and door-entry solution designed for care providers, healthcare environments and supported housing, providing telecare compatibility for the 2027 digital switchover and emergency communications continuity.
• Business Mobile Services Business Mobile is Excel Communications' business mobile phone service portfolio with plans designed for various business sizes to keep organisations connected, often bundled with the MobeX+ app and mobile device management.
• Mobile Device Management (Enterprise Mobility) Mobile Device Management is Excel Communications' enterprise mobility management service providing centralised security and management of business mobile devices across the organisation.
• MobeX+ Mobile App MobeX+ is Excel Communications' mobile application that enables staff to use smartphones as fully featured business phone extensions, supporting enhanced mobile connectivity and management for remote and hybrid workers.
• Business Broadband and Fibre Connectivity Business Broadband and Fibre Broadband provide FTTC and FTTP internet connectivity solutions over Openreach infrastructure to UK business premises, with full-fibre offerings providing ultrafast speeds up to 1Gbps and 96% UK coverage.
• Starlink Satellite Internet Starlink Satellite Internet is Excel Communications' satellite-based business internet connectivity service supplied through its Starlink partnership, providing broadband options for businesses in remote or underserved areas where traditional fixed-line connectivity is limited.
• Ubiquiti UniFi Access Points Ubiquiti UniFi Access Points provide enterprise Wi-Fi access point solutions from small offices through to large-scale enterprise networks, delivered as part of Excel Communications' connectivity portfolio through its Ubiquiti partnership.
• Faster Britain Network Connectivity Faster Britain Network Connectivity is Excel Communications' ultrafast 1Gbps digital infrastructure offering provided through its Faster Britain network partnership, supporting the Liverpool City Region and leveraging a 300+ partner ecosystem.
• EnCare Managed IT Support EnCare Managed IT Support is Excel Communications' managed IT support portfolio offering tiered packages (EnCare Professional Support for essential network systems, EnCare Professional Plus for enhanced support, EnCare Enterprise with dedicated IT expert and bespoke packages for any size of business) covering critical systems, configuration, ongoing changes and incident management.
• Bespoke IT Support Bespoke IT Support is Excel Communications' customisable IT support package tailored to a business's size and evolving requirements, complementing the tiered EnCare support portfolio.
• Cyber Essentials Certification Service Cyber Essentials is a UK government-backed cybersecurity certification scheme offering that helps businesses achieve certification and protect against common cyber threats, delivered through Excel Communications' certification support service.
• Pro Audio (On Hold Messages and IVR Audio) Pro Audio is Excel Communications' professional audio production service that produces custom on-hold messages, music and IVR audio prompts to improve caller experience during call waiting and routing.
• One-Bill Consolidated Billing Service One-Bill is Excel Communications' consolidated billing service that combines all of a customer's telecommunications costs into a single monthly invoice with full itemisation, reducing invoice volume and administration overhead.
• Business Energy Broker Services Business Energy Broker Services provide gas and electricity procurement for businesses through direct relationships with corporate, commercial and domestic suppliers, including bill validation, account management, contract switching and proactive contract management with fixed-price (1-5 years) and flexible contract options.
• Excel Connect VoIP Desk Phones (A10, C33, D44, F60) Excel Connect VoIP Desk Phones (A10, C33, D44, F60) are Excel Communications' own-brand range of IP desk phones spanning entry-level (A10 from £57) through to enterprise-grade (F60 at £179), featuring colour displays, DSS keys and HD voice for Excel Connect systems.
• Excel Connect W11 Wi-Fi Handset Excel Connect W11 is a Wi-Fi-enabled professional handset with HD voice, 2.4 inch colour display, built-in WiFi connectivity, PoE support and dual Gigabit ports, designed for healthcare, finance, education and residential service deployments, priced at £69.
• Excel Connect HB1 Bluetooth Headset Excel Connect HB1 is an over-the-head monaural Bluetooth headset with clean stylish design, compatible with Excel Connect IP phones for office and remote workers, priced at £65.

Quantifiable outcome

• 99.9% uptime SLA with 6-hour issue resolution for leased line services
• +4 more outcomes

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature10 records

Partnerships

14 partnerships are on record, tiered minor and core.

• CCR SystemsminorOthers · 10 October 2022Excel Connect Solutions Limited acquired CCR Systems in October 2022. CCR Systems are specialists in installing and maintaining retail and hospitality EPOS systems, CCTV, and access control for over 40 years.
• GammacoreChannel Partner/ Reseller/ DistributorRegistered Gamma Partner providing Gamma Horizon hosted VoIP telephony platform to customers. Gamma Horizon offers a fully-fledged VoIP experience at competitive price points.
• WildixcoreChannel Partner/ Reseller/ DistributorRegistered Wildix Partner offering Wildix PBX phone systems, industry leaders in VoIP globally. Provides comprehensive suite of desk phones, mobile apps, and integrations including Office 365 and GSuite.
• Faster BritaincoreChannel Partner/ Reseller/ DistributorExcel Communications is a partner in the Faster Britain network, providing ultrafast 1Gbps digital infrastructure across the Liverpool City Region. Faster Britain offers open access wholesale network with over 300 partners.
• StarlinkcoreTechnology or IntegrationExcel Communications supplies Starlink Satellite Internet Connectivity to customers, providing satellite-based internet access solutions for areas with limited traditional broadband options.
• OpenreachcoreTechnology or IntegrationUtilizes Openreach infrastructure for copper and fibre services including FTTC and FTTP connections. Supporting customers through Openreach's PSTN/ISDN switch-off program.
• UbiquitiminorChannel Partner/ Reseller/ DistributorProvides Ubiquiti UniFi WiFi access points and solutions for business WiFi connectivity needs.
• Poly / PolycomminorChannel Partner/ Reseller/ DistributorResells Poly (formerly Plantronics) and Polycom products including VVX conference phones and headsets.
• YealinkminorChannel Partner/ Reseller/ DistributorResells Yealink VoIP desk phones as part of product portfolio.
• TechnicolorminorChannel Partner/ Reseller/ DistributorProvides Technicolor WiFi access points for business connectivity solutions.
• PlantronicsminorChannel Partner/ Reseller/ DistributorResells Plantronics (now part of Poly) headsets and audio equipment for business communications.
• LCR ConnectcoreStrategic or Co-development PartnerPartner in Liverpool City Region Connect initiative supporting ultrafast connectivity across the Liverpool City Region.
• BroadSoftcoreTechnology or IntegrationUses BroadSoft's BroadWorks VoIP application software for Excel Enterprise tier, enabling wireless, wireline and cable carriers to deliver next-generation voice and multimedia applications.
• Business Energy SuppliersminorChannel Partner/ Reseller/ DistributorDirect relationships with corporate, commercial and domestic gas and electricity suppliers for energy brokerage services, removing the middleman/broker from the process.

Scale indicators8 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Wildix: European-headquartered UCaaS vendor whose PBX platform Excel resells. Comparable as a channel-led VoIP/collaboration supplier targeting SMB and mid-market with web-based collaboration, video and CRM integrations.
• Gamma Communications: UK-listed provider of cloud telephony, UCaaS and connectivity to SMB and mid-market via a partner channel. Gamma is both Excel's primary hosted VoIP platform supplier and the most direct UK channel-led competitor for Horizon-equivalent deals.
• Daisy Communications: Large UK managed communications and IT services provider serving SMB and enterprise customers with mobile, cloud voice, connectivity and IT support. Closely comparable multi-product bundle model and partner-led GTM targeting UK regional businesses.
• Babble Cloud: UK cloud communications and contact centre specialist serving SMB and mid-market with hosted voice, mobile and connectivity. Comparable product mix (cloud telephony, mobile, IT services) and channel-based go-to-market.
• Spitfire Network Services: UK independent business ISP and unified communications provider offering broadband, SIP, hosted telephony and mobile to SMB and mid-market. Comparable one-stop comms provider positioning targeting UK regional businesses.

Broad incumbents

• Vodafone Business UK: Major UK mobile and fixed-line operator selling unified communications, IoT, broadband and cloud services to enterprise and SMB. Overlaps with Excel on business mobile, VoIP and connectivity as part of a much broader portfolio.
• TalkTalk Business: UK wholesale and business broadband, Ethernet and SIP trunking provider targeting SMB and partners. Overlaps with Excel on broadband, SIP and connectivity and competes primarily on price and scale.
• Virgin Media O2 Business: UK converged operator providing mobile, broadband, Ethernet and unified communications to public sector and enterprise. Competes with Excel on connectivity, mobile and VoIP with national reach and bundled pricing power.
• BT Business: UK incumbent carrier offering landline, broadband, mobile, cloud voice and IT services to businesses of all sizes. Overlaps with Excel across telephony, mobile and connectivity but operates at vastly greater national scale and with proprietary infrastructure.

Emerging players

• BTT Group (formerly BTT Comms): Smaller UK business telecoms and IT support reseller providing mobile, cloud voice, broadband and IT services to regional SMB customers. Comparable as a regional channel-led MSP competing for similar sub-200-user accounts.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/excel_comms
• Facebookfacebook.com/excelcomms1
• LinkedInlinkedin.com/company/imperial-communications-ltd

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Excel Communications