To Your Success
To Your Success is a family-owned customer experience platform founded in 1998 that combines freshly baked cookie gifting with survey, review, and analytics software for residential HVAC, plumbing, and electrical contractors across the United States.
- Company typePrivate
- Founded1998
- HeadquartersKennesaw, United States
- Headcount11–50
- GTM typeB2B
- OfferingServices
What To Your Success does
To Your Success, Inc. is a privately held, family-owned customer experience platform founded in 1998 by Jim Childers and headquartered in Kennesaw, Georgia. The company operates a single physical fulfillment site in Kennesaw where cookies are baked fresh daily and gift packages are assembled by hand and shipped via USPS Priority Mail across the United States. Its offering combines a tangible gifting service (fresh-baked cookie tins, branded coolers, gourmet gift boxes, seasonal Christmas programs) with proprietary software including the eTouch Thank You email system, RaveMaker review syndication, a survey and feedback platform, and a real-time analytics dashboard collectively branded as the Quality Assurance Platform.
The platform is delivered through four subscription tiers (Starter at $45/month or $360/year, PRO at $80/month or $600/year, Pro-Plus at $160/month or $1,200/year, and Enterprise at $800/month or $5,940/year), each unlocking higher volumes of survey requests, employee monitoring, locations, and integrations. Native integrations with field service dispatch software (ServiceTitan, FieldEdge, Housecall Pro, CertainPath, Coolfront) enable automated triggering of gifts and emails when jobs are marked complete, using configurable rules tied to Business Units, Job Types, and Invoice Amounts. Distribution leverages direct enterprise field sales, self-serve online signup, contractor network partnerships (Nexstar, Service Roundtable, CertainPath SGI, Blue Collar Success Group), industry events, and Carrier and Bryant distributor co-op reimbursement programs.
Revenue is generated primarily through recurring annual and monthly membership subscriptions plus wholesale gift product sales to members, supplemented by one-time custom logo setup fees ($75 to $175). The customer base is concentrated in residential HVAC, plumbing, and electrical contractors nationwide, with anchor enterprise accounts and many long-tenured small and mid-market clients. No funding rounds, acquisitions, or external investors have been disclosed.
To Your Success firmographics
Firmographics- Name
- To Your Success
- Legal name
- To Your Success, Inc.
- Website
- https://toyoursuccess.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- To Your Success is a family-owned customer experience platform founded in 1998 that combines freshly baked cookie gifting with survey, review, and analytics software for residential HVAC, plumbing, and electrical contractors across the United States.
- Ownership category
- akta.pro rank
To Your Success industry classification
Industry- Product category
- Customer Experience Management for Home Services Contractors
- NAICS
- Direct Mail Advertising (541860), Gift, Novelty, and Souvenir Retailers (45942), Advertising Material Distribution Services (541870)
- SIC
- Services-Prepackaged Software (7372), Services-Direct Mail Advertising Services (7331), Services-Advertising (7310)
- akta.pro industry
- Corporate & Client Gifting ProgramsHome & Personal Services/Event & Personal Concierge Services/Gift Planning, Wrapping & Delivery ServicesGift Sourcing & Procurement (Local & Online)Home & Personal Services/Event & Personal Concierge Services/Gift Planning, Wrapping & Delivery ServicesScheduled/Subscription Gifting (Reminders & Recurring Sends)Home & Personal Services/Event & Personal Concierge Services/Gift Planning, Wrapping & Delivery ServicesMemberships, Clubs & Loyalty SubscriptionsLoyalty, Rewards & Incentive ProgramsBusiness & Public Services/Marketing, Advertising & PR Services/Promotional Products & Sales Promotion Services
Keywords
Where To Your Success is headquartered
LocationHeadquarters
- HQ city
- Kennesaw
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
To Your Success business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Membership Subscriptions: Tiered annual and monthly membership plans (Starter, PRO, Pro-Plus, Enterprise) providing access to the full platform including gifting services at wholesale pricing, eTouch email system, survey tools, analytics dashboard, and integrations. Higher tiers offer increased capacity for survey requests, employee monitoring, locations, and user logins. Annual plans offer approximately 36% savings compared to monthly billing.
- Gift Product Sales: Wholesale pricing on fresh-baked cookie gifts and branded merchandise available exclusively to members. Products include cookie tins, gourmet gift boxes, travel mugs with cookies, branded coolers, candy tins, and nut towers. Retail prices range from $16.95 to $115.95 per item. Non-members pay retail prices. Co-op contribution programs available through Carrier and Bryant distributors.
- Custom Branding Setup: One-time setup fees for custom-branded logo products: $75 for one-color logo, $175 for full-color logo. Minimum production runs of 50 units for custom items. Custom logo Christmas cookie tins require minimum order of 48 units.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Starter: Entry-level membership with basic gifting services, up to 1,000 survey requests/month, monitoring up to 50 employees, up to 3 locations, up to 20 user logins. |
| Subscription | Monthly | PRO: Mid-tier with eTouch email system included, postage-paid surveys, and enhanced digital services for growing contractors. |
| Subscription | Monthly | Pro-Plus: Enhanced capacity with up to 2,000 survey requests/month, monitoring 100 employees, 5 locations, 25 user logins, and DOMO integration. |
| Subscription | Monthly | Enterprise: Maximum capacity plan for large contractors with 10,000 survey requests/month, monitoring 500 employees, 10 locations, 50 user logins, and full search engine syndication. |
| Unit Pricing | Pay-as-you-go | Gift Products: Fresh-baked cookie gifts and branded merchandise at wholesale member pricing. |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels7 records
To Your Success product offering
Product offeringCore offering
To Your Success is a customer experience platform for HVAC, plumbing, and electrical contractors that combines freshly-baked cookie gifts, custom-branded merchandise, and gourmet food gifts with the proprietary eTouch email system, postage-paid customer surveys, and a real-time analytics dashboard. The offering is delivered through tiered membership subscriptions that automate gift and survey triggers via integrations with ServiceTitan, FieldEdge, Housecall Pro, CertainPath, and Coolfront.
Product overview
To Your Success is a customer experience platform for home services contractors that combines gifting services, email engagement tools, and analytics into an integrated customer retention solution. The core offering consists of Gifting Services (freshly baked cookie gifts and custom-branded merchandise), eTouch (automated thank-you emails with surveys and review requests), and the Analytics & Insight Quality Assurance Platform (real-time customer satisfaction tracking and team performance reporting). The platform is delivered through tiered membership plans (Starter, PRO, Pro-Plus, Enterprise) that unlock increasing levels of survey requests, employee monitoring, and features like the Customer Reviews API and RaveMaker review management. Seasonal Christmas gift programs and custom-branded logo products provide additional revenue streams. All features integrate natively with major field service dispatch software including ServiceTitan, FieldEdge, Housecall Pro, CertainPath, and Coolfront.
Differentiator
Problem solved
Functional benefit
Brands
- eTouch: A personalized Thank You email with custom video message, survey link, and online review request included with gifts in Pro, Pro-Plus, and Enterprise memberships.
- RaveMaker
Products and services
- Gifting Services Freshly baked cookie gifts, custom-branded merchandise (laser-engraved travel mugs, branded coolers, logo tins), and gourmet food gifts (candy tins, nut towers, cookie tins with Starbucks coffee and Ghirardelli cocoa) shipped directly to contractor customers as Thank You, Apology, Referral, or holiday gifts. Available exclusively at member wholesale pricing through tiered subscriptions.
- eTouch Personalized Thank You email program that delivers a custom video message, mobile-optimized customer survey, and online review request to each gift recipient. Designed to be sent automatically alongside physical appreciation gifts for residential home services contractors.
- Analytics & Insight (Quality Assurance Platform) Cloud-based customer experience analytics platform that provides real-time customer satisfaction (CSAT) and Net Promoter Score (NPS) reporting, team member performance dashboards with leaderboards, individual associate tracking, daily email reports, and real-time alerts for negative customer feedback. Includes human-reviewed customer comments, intelligent survey routing, automated reminders, and DOMO integration in higher tiers.
- Christmas Gift Selections Limited-time holiday gift program featuring custom logo Christmas cookie tins, festive gift towers, and seasonal gourmet selections with custom greeting cards for residential home services contractors seeking year-end customer appreciation and employee gifts.
- Logo/Custom-Branded Gifts Custom-branded merchandise including laser-engraved travel mugs, branded cookie tins, logo coolers (including co-branded Carrier and Bryant coolers qualifying for distributor co-op reimbursement), candy tins, and decorative items stocked and managed by To Your Success for contractor members to use as appreciation gifts throughout the year.
Quantifiable outcome
- 4x survey response rate compared to traditional methods
- +4 more outcomes
Companies that use To Your Success
Customer profileNamed customers9 records
Segments3 records
Ideal customer profiles2 records
To Your Success technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature6 records
To Your Success partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and minor.
- ServiceTitancorePrimary integration partner providing automated gift and eTouch triggering when jobs are marked complete. Allows contractors to create automation rules using Business Units, Job Types, Invoice Amounts, Classes, and more.
- FieldEdgecoreIntegration partner enabling automated customer gifting and survey triggers for FieldEdge users in the home services industry.
- Housecall ProcoreIntegration partner (coming soon) for automated customer appreciation and feedback collection for Housecall Pro users.
- CertainPathcoreIntegration partner for automated customer gifting and feedback for CertainPath users in the home services industry.
- CarriercoreCo-branded cooler products (Logo Carrier Cooler with Cookies) that qualify for co-op reimbursement through Carrier distributors, enabling contractor customers to offset gift costs.
- BryantcoreCo-branded cooler products (Logo Bryant Cooler with Cookies) that qualify for co-op reimbursement through Bryant distributors.
- StarbucksminorProducts include Starbucks Pike Place coffee and Ghirardelli hot cocoa as components in premium gift packages (Travel Mug with Coffee & Cocoa, The Ultimate tower).
- GhirardelliminorGhirardelli hot cocoa included in premium gift packages alongside Starbucks coffee.
- Werther'sminorWerther's Original butter toffees included in various gift products including candy tins, travel mugs, and nut/candy combination tins.
- Wilton ArmetaleminorWilton Armetale bread trays sold as premium gift containers filled with cookies.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
To Your Success competitors and assessment
Company assessmentDirect peers
- GuildQuality: GuildQuality provides customer satisfaction surveying and benchmarking specifically for home builders, remodelers, and contractors. It is the closest direct peer to TYS's survey and feedback product for residential trade contractors.
- Snackmagic: Snackmagic operates a subscription-based snack and gifting platform for businesses, with tiered plans and customization. Its gifting-plus-subscription model mirrors TYS's membership and custom-branded gift model, though its customer base is broader than contractors.
- Reachdesk: Reachdesk is a corporate gifting and direct-mail automation platform with integrations into marketing and sales tools. It overlaps with TYS's gifting-plus-automation value proposition for B2B customer engagement.
- NiceJob: NiceJob is a reputation marketing and review-generation platform targeting home services contractors and other local-service SMBs. It overlaps with TYS's review-management and survey functionality for the same customer base.
- Podium: Podium is a customer interaction and reviews platform purpose-built for home services contractors (HVAC, plumbing, electrical). It overlaps directly with TYS on review management, customer messaging, and survey capture, making it the most direct software-side competitor.
- Birdeye: Birdeye is a reviews, surveys, and customer-experience platform widely adopted by multi-location home services and local businesses. It competes with TYS's RaveMaker review syndication and survey platform across the same contractor verticals.
- Caroo: Caroo delivers curated gift boxes (snack, wellness, branded) to employees and customers on a subscription/recurring basis. Like TYS, it combines physical gift fulfillment with subscription tiers and custom branding for B2B clients.
Broad incumbents
- Housecall Pro: Housecall Pro is a field-service software platform serving home services SMBs and is also a TYS integration partner. As a broader incumbent in the contractor software stack, it represents both a partner and a potential threat if it expands into customer-experience tooling.
- ServiceTitan: ServiceTitan is the dominant field-service management platform for residential HVAC, plumbing, and electrical contractors and is TYS's primary integration partner. As an incumbent, it could choose to bundle survey/review/gifting functionality natively, disintermediating TYS.
Emerging players
- MarketSharp: MarketSharp provides marketing automation, lead management, and customer retention tools for home services contractors. It is an adjacent rather than direct competitor, addressing the same contractors but focusing on lead conversion rather than post-sale gifting and surveys.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
To Your Success social profiles
Digital presenceTo Your Success financial estimates
Financial estimateRevenue estimate
Valuation estimate
To Your Success leadership team
Management profileNumber of profiles
Profiles10 records
To Your Success funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
To Your Success M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about To Your Success
What does To Your Success do?
To Your Success is a customer experience platform for HVAC, plumbing, and electrical contractors that combines freshly-baked cookie gifts, custom-branded merchandise, and gourmet food gifts with the proprietary eTouch email system, postage-paid customer surveys, and a real-time analytics dashboard. The offering is delivered through tiered membership subscriptions that automate gift and survey triggers via integrations with ServiceTitan, FieldEdge, Housecall Pro, CertainPath, and Coolfront.
Is To Your Success a public or private company?
To Your Success is a private company. It is classified as family owned and is currently operating.
When was To Your Success founded?
To Your Success was founded in 1998. It employs 11 to 50 people.
Where is To Your Success based?
To Your Success is headquartered in Kennesaw, United States, in the North America region.
How does To Your Success make money?
Three revenue lines are on record. Membership Subscriptions are the primary driver. The others are gift Product Sales and custom Branding Setup.
Who are To Your Success's main competitors?
Direct peers on record are GuildQuality, Snackmagic, Reachdesk, NiceJob, Podium, Birdeye and Caroo. Broad incumbents are Housecall Pro and ServiceTitan. MarketSharp is listed as an emerging player.
Does To Your Success have an API?
Yes. Customer Reviews API - A live stream of customer feedback data that can be styled on websites. Customer responses are moderated by the To Your Success team and then streamed to the customer's website, allowing creation of an automated Customer Reviews page.
What industry is To Your Success in?
To Your Success's product category is Customer Experience Management for Home Services Contractors. Its primary akta.pro industry code is HSACANAE, Corporate & Client Gifting Programs, with a secondary code of HSACANAB, Gift Sourcing & Procurement (Local & Online). Its NAICS code is 541860 and its SIC code is 7372.