TeamMate Technology
- Company typePrivate
- Founded2019
- HeadquartersSt. Petersburg, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What TeamMate Technology does
TeamMate Technology is a privately held software company founded in 2019 and headquartered in St. Petersburg, Florida. The company develops connector software that bridges Microsoft Teams with existing enterprise telephony infrastructure, including on-premise and cloud PBX systems, SIP trunks, and SMS gateways. Its core value proposition is enabling businesses to use Microsoft Teams as the softphone client for their incumbent PBX or SIP trunk provider, preserving existing phone numbers, dial plans, and routing rules while consolidating the user experience inside Teams.
The product portfolio centers on five connector products — the PBX Connector (launched 2020), SIP Trunk Connector / Direct Routing as a Service (2021), SMS Connector (2022), ChatBridge for cross-platform chat federation across Teams, Slack, and Webex (2024), and Operator Connect Express (2025) — supplemented by add-on modules including Teams Call Recording, AI Voice Agents (proof of concept), Contact-Sync, and a self-service Billing Portal. Underlying technology combines Microsoft Graph API integration, automated Microsoft PowerShell scripting, and a proprietary SIP normalization engine with Session Border Controllers deployed across multiple Microsoft Azure regions. Distinctive features include Presence Sync, Presence Pause, and Pro Transfer, which synchronize PBX call state with Teams presence.
The company operates a pure channel go-to-market model, distributing exclusively through hundreds of resellers, master resellers, managed service providers, and cloud solution providers active in 30+ countries, with no direct end-customer sales motion. Pricing is per-user, per-month subscription, with revenue scaling through aggregate license consumption by partners. Named partners and integrations span Tier-1 PBX platforms (Cisco, Avaya, Mitel, 3CX, BroadSoft), UCaaS platforms (NetSapiens/Crexendo, SkySwitch, 2600Hz, PortaOne), and SMS gateway providers (Syniverse, Twilio, Sinch/Inteliquent, Bandwidth). The company achieved SOC 2 Type 2 certification in January 2026 and is led by co-founders Eric Hernaez (CEO), Joegen Baclor (Platform Architect), and advisor Micah Singer, alongside a small executive team drawn predominantly from prior UCaaS exits (SkySwitch, VoIP Logic, BroadSoft, NetSapiens, Host SBC).
TeamMate Technology firmographics
Firmographics- Name
- TeamMate Technology
- Legal name
- TeamMate Technology LLC
- Website
- https://teammatetechnology.com
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
TeamMate Technology industry classification
Industry- Product category
- Unified Communications Software
- NAICS
- Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518210)
- SIC
- Services-Telephone Interconnect Systems (7385), Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- System Integration & Connectors (BPAMAOAC)
- akta.pro secondary industries
- Cloud PBX & Hosted Telephony (HDAIAHAB), Business Messaging & Team Collaboration (HDAIAHAE), Connector/Adapter Frameworks & Integration Runtimes (HDAEACAJ)
Keywords
Where TeamMate Technology is headquartered
LocationHeadquarters
- HQ city
- St. Petersburg
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
TeamMate Technology business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel
Revenue model
- Per-User Monthly Subscription: TeamMate charges on a per-user, per-month basis. Pricing is structured around total licenses consumed rather than by enterprise customer. The emphasis is on finding distribution partners (Service Providers, Resellers, CSPs, MSPs) who consume licenses at scale. Commercial proposals and custom pricing discussions are available for partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Per user, per month subscription |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
TeamMate Technology product offering
Product offeringCore offering
TeamMate Technology develops and sells cloud-based connector software that integrates Microsoft Teams with existing PBX phone systems, SIP trunks, and SMS gateways, enabling service providers to deliver Teams-native telephony, messaging, and chat federation to their business customers. The platform runs on Microsoft Azure and combines Microsoft Graph API integration with automated PowerShell scripting and a proprietary SIP normalization layer to interoperate with virtually any PBX or trunk provider.
Product overview
TeamMate Technology offers an integrated communications platform that connects existing PBX phone systems, SIP trunks, and SMS gateways to Microsoft Teams. The product portfolio consists of core connector products (PBX Connector, SIP Trunk Connector/DRaaS, SMS Connector, ChatBridge, Operator Connect Express) plus add-on modules (Teams Call Recording, AI Voice Agents, Contact-Sync, Billing Portal) and distinctive features (Presence Sync, Presence Pause, Pro Transfer, ACS Call App). The platform is designed for service providers (MSPs, CSPs, UCaaS providers) who white-label and resell Teams telephony integration to end-business customers, supporting 100+ resellers across 30+ countries. The architecture uses Microsoft Azure hosting with Microsoft Graph API and PowerShell integration, normalizing SIP communication across diverse PBX systems.
Differentiator
Problem solved
Functional benefit
Brands
- PBX Connector: Integration solution connecting existing PBX phone systems to Microsoft Teams
- SIP Trunk Connector (DRaaS)
- SMS Connector
- ChatBridge
- Operator Connect Express
- AI Voice Agents
Products and services
- PBX Connector Enables Microsoft Teams to function as a softphone on any existing PBX phone system, allowing users to make and receive calls using their PBX phone numbers directly within Teams while preserving existing PBX configurations and rules. Targeted at service providers who deliver telephony to business customers.
- SIP Trunk Connector (DRaaS) Direct Routing as a Service (DRaaS) that enables SIP trunk connectivity within Microsoft Teams, providing PSTN calling capabilities through Teams with integrated Session Border Controller (SBC) management in Microsoft Azure regions.
- SMS Connector Enables SMS and MMS messaging integration within Microsoft Teams, allowing users to send and receive text messages directly through Teams while integrating with existing SMS gateway providers such as Syniverse, Bandwidth, Twilio, Sinch/Inteliquent, and others.
- ChatBridge Federated chat solution enabling cross-platform messaging between Microsoft Teams and external platforms including Slack and Webex, allowing real-time communication without users switching applications.
- Operator Connect Express Streamlined Microsoft Operator Connect deployment solution for service providers, enabling PSTN calling in Teams through Microsoft's Operator Connect program without requiring direct Microsoft certification, white-labeled under partner branding.
- Teams Call Recording Compliance-grade call recording solution for Microsoft Teams that automatically records PSTN and VoIP calls, storing them securely with role-based access controls, encryption, and audit logging to meet regulatory requirements.
- AI Voice Agents Interactive AI-powered voice agents for Microsoft Teams that can answer calls and present caller information to Teams users, enabling automated call handling with AI.
- Contact-Sync Contact synchronization application that syncs contacts from Netsapiens platforms to Microsoft Teams, enabling consistent contact information across both systems.
Quantifiable outcome
- Remote work productivity improved by reducing tool switching - keeping communications within Microsoft Teams increases productivity
- +1 more outcomes
Companies that use TeamMate Technology
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles3 records
TeamMate Technology technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration46 records
AI capability3 records
Feature7 records
TeamMate Technology partnerships and signals
Strategic signalPartnerships
24 partnerships are on record, tiered strategic, core and minor.
- MitelstrategicMitel, a global leader in business communications, and L-SPARK, Canada's top software accelerator, announced TeamMate was chosen from a competitive pool of international companies to accelerate Teams integration for Mitel customers.
- CrexendocoreCrexendo (merged with NetSapiens in 2021) integrated with TeamMate SMS Connector, enabling UCaaS providers to seamlessly integrate Microsoft Teams with existing services.
- NetsapiensstrategicTeamMate presented latest SMS integration at Netsapiens Codefest during User Group Meeting in Nashville. Integration allows Netsapiens UCaaS providers to handle SMS routing and number assignment from Netsapiens management portal.
- SyniversecoreTeamMate SMS Connector integrated with Syniverse for SMS and MMS traffic including 10-digit long codes, Toll Free numbers, and short codes. Future support expected for RCS and WhatsApp through Syniverse.
- BandwidthcoreSupported SMS gateway provider for TeamMate SMS Connector integration.
- TwiliocoreSupported SMS gateway provider integrated with TeamMate SMS Connector.
- Sinch/InteliquentcoreSupported SMS gateway provider for TeamMate SMS Connector integration.
- 888 VoIPcoreUS-based VoIP provider offering customers access to industry-leading manufacturer product lines, hardware provisioning, software solutions, and fulfillment. They resell TeamMate integration solutions to their customer base.
- Big Cloud ConsultantscoreConsulting firm helping businesses obtain and set up TeamMate, providing as much assistance as customers need. Supports Asterisk, VOIP.MS, and Wildix PBX systems.
- CoreDialcoreCoreDial resellers can integrate PBX features to Microsoft Teams. Company focuses on success with cloud communications as singular focus.
- CloudCo PartnerscoreCloudCo solves complexity of unifying cloud services through distribution and partnership model allowing partners to quickly expand into cloud services market.
- Host SBCcoreProvides custom call routing solutions on wholesale basis to organizations worldwide. Supports 3CX, Asterisk, Freeswitch, Grandstream, Virtual PBX, Yeastar, and Wildix.
- MetTelcoreProvides enterprise and government customers with unified view and control point for all communications and advanced network services. Supports BroadWorks.
- NetSapiensstrategicCommunications, collaboration, and contact center solutions provider. All-in-one platform that doesn't charge per seat. TeamMate has SMS integration with Netsapiens Chat and presented at Netsapiens Codefest 2024.
- OITcoreService-first organization specialized in telecoms and distributed networking for healthcare, manufacturing, retail, and other sectors.
- PortaOnecoreEmpowers telecom community with reliable, easy-to-use services through integrated BSS, OCS, and softswitch solutions. Helping partners ride the Teams wave.
- RinglogixcoreAll-in-one business communications solution with commitment to ensuring services work when needed. Supports RingOS UCaaS Platform.
- Ring2TeamscoreUK-based Office 365 integration connecting Microsoft Teams to any IP phone system. Supports Grandstream, Mitel, 3CX, and Yeastar.
- SkySwitchcoreNext generation communications platform provider empowering white label resellers. SkySwitch UCaaS Platform integrated with TeamMate SMS Connector.
- United CloudcoreCanada-based provider with geo-redundancy ensuring high reliability, empowering partners with tools and support for advanced communication solutions.
- VoIP.mscoreMontreal-based VoIP company founded in 2007 providing vast range of telephony features and enhanced communication for business and residential.
- ViirtuecoreEnables technology service providers to sell cloud services from award-winning Viibe UCaaS platform.
- White Label CommunicationscoreTurnkey private label offering letting businesses utilize their infrastructure to provide full-featured unified communications solution.
- L-SPARKminorCanada's top software accelerator that selected TeamMate for Mitel's Teams integration acceleration program.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
TeamMate Technology competitors and assessment
Company assessmentDirect peers
- Crexendo: Crexendo (merged with NetSapiens in 2021) is a UCaaS platform that integrates with TeamMate for Microsoft Teams voice and SMS. Comparable as a channel-only UCaaS provider delivering Teams-integrated telephony to end customers via the same partner economics.
- Mio: Mio specializes in chat federation between Microsoft Teams and Slack/Webex, directly competing with TeamMate's ChatBridge. Both address cross-platform messaging interoperability in the same customer base of Teams-using enterprises.
- NetSapiens: NetSapiens (merged with Crexendo in 2021) is both a TeamMate partner and adjacent competitor — its UCaaS platform integrates with Teams through TeamMate's SMS and PBX connectors but also offers its own Teams voice capabilities. Directly comparable in targeting service providers needing Teams telephony integration.
- Ribbon Communications: Ribbon Communications provides SBC and Direct Routing solutions for Microsoft Teams, directly competing with TeamMate's SIP Trunk Connector (DRaaS). Both serve service providers and enterprises connecting existing telephony to Teams.
- AudioCodes: AudioCodes is a direct competitor in Microsoft Teams Direct Routing, providing Session Border Controllers (SBCs) and SIP normalization that overlap with TeamMate's PBX and SIP Trunk Connectors. Both target UCaaS providers and enterprises integrating Teams with legacy telephony infrastructure.
Broad incumbents
- Cisco (Webex): Cisco is both an incumbent PBX vendor (BroadWorks, Cisco Unified Communications) that TeamMate integrates with and the owner of Webex, a competing collaboration platform that TeamMate's ChatBridge federates with. Comparable as both a partner integration and a competing collaboration suite.
- RingCentral: RingCentral is a major UCaaS incumbent with Microsoft Teams integration capabilities. While overlapping with TeamMate's value proposition for Teams telephony, RingCentral sells its own end-to-end cloud PBX rather than connecting existing PBX systems — addressing adjacent but different buyer needs.
- 8x8: 8x8 is a publicly traded UCaaS/CCaaS incumbent that offers Microsoft Teams integration as part of its broader cloud communications portfolio. Comparable to TeamMate in providing Teams voice capabilities but with a much larger standalone product suite and direct enterprise sales motion.
Others
- Sinch: Sinch (which acquired Inteliquent) is an SMS gateway provider that TeamMate integrates with for its SMS Connector. Comparable as part of the underlying communications infrastructure ecosystem that enables TeamMate's messaging product, though not a direct competitor.
- Twilio: Twilio is a supported SMS gateway provider for TeamMate's SMS Connector. Comparable as part of the messaging API ecosystem underpinning TeamMate's SMS product, rather than as a direct competitor.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
TeamMate Technology social profiles
Digital presenceTeamMate Technology compliance and trust
Trust signalCompliance1 record
TeamMate Technology financial estimates
Financial estimateRevenue estimate
Valuation estimate
TeamMate Technology leadership team
Management profileNumber of profiles
Profiles8 records
TeamMate Technology funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TeamMate Technology M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TeamMate Technology
What does TeamMate Technology do?
TeamMate Technology develops and sells cloud-based connector software that integrates Microsoft Teams with existing PBX phone systems, SIP trunks, and SMS gateways, enabling service providers to deliver Teams-native telephony, messaging, and chat federation to their business customers. The platform runs on Microsoft Azure and combines Microsoft Graph API integration with automated PowerShell scripting and a proprietary SIP normalization layer to interoperate with virtually any PBX or trunk provider.
Is TeamMate Technology a public or private company?
TeamMate Technology is a private company. It is classified as venture growth investor backed and is currently operating.
When was TeamMate Technology founded?
TeamMate Technology was founded in 2019. It employs 11 to 50 people.
Where is TeamMate Technology based?
TeamMate Technology is headquartered in St. Petersburg, United States, in the North America region.
How does TeamMate Technology make money?
One revenue line is on record: per-User Monthly Subscription.
Who are TeamMate Technology's main competitors?
Direct peers on record are Crexendo, Mio, NetSapiens, Ribbon Communications and AudioCodes. Broad incumbents are Cisco (Webex), RingCentral and 8x8. Others are Sinch and Twilio.
Does TeamMate Technology have an API?
No public API is recorded for TeamMate Technology.
What industry is TeamMate Technology in?
TeamMate Technology's product category is Unified Communications Software. Its primary akta.pro industry code is BPAMAOAC, System Integration & Connectors, with a secondary code of HDAIAHAB, Cloud PBX & Hosted Telephony. Its NAICS code is 54151 and its SIC code is 7385.