Fuse 2 Communications
- Company typePrivate
- Founded2015
- HeadquartersBolton, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingServices
Fuse 2 Communications firmographics
Firmographics- Name
- Fuse 2 Communications
- Legal name
- Fuse 2 Communications Ltd
- Website
- https://fuse2.net
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Fuse 2 Communications industry classification
Industry- Product category
- Cloud Communications Services
- NAICS
- Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Communications Services, Nec (4899)
- akta.pro primary industry
- SIP Trunking & Voice Termination (HDAIAHAC)
- akta.pro secondary industries
- Dedicated Internet Access (DIA) & Business Broadband (HDAIAFAD), Cloud Connectivity & Interconnect (Cloud On-Ramps, IX, Cross-Connects) (HDAIAFAF)
Keywords
Where Fuse 2 Communications is headquartered
LocationHeadquarters
- HQ city
- Bolton
- HQ country
- United Kingdom
- HQ region
- Europe
Offices8 records
Markets served
Fuse 2 Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales
Revenue model
- SIP Trunking Services: Recurring channel-based SIP trunking charges for voice connectivity across global destinations. Billed per channel rather than per user, allowing cost-efficient scaling for businesses with many extensions or low per-user call volumes. Includes DID number rental, call bundles, and outbound termination.
- Microsoft Teams Direct Routing: Managed Direct Routing as a Service for Microsoft Teams, leveraging certified SBC infrastructure. Revenue from SIP trunk channels and per-user managed service fees, providing an alternative to Microsoft Calling Plans.
- 3CX Cloud Phone System: Fully managed 3CX cloud PBX hosting with per-user or per-channel pricing (starting at £10.00/user/month). Includes 3CX multi-tenant license, cloud hosting, dedicated SIP trunk channel per user, flexible call bundles, and new/existing number support.
- Connectivity Services: Dedicated leased lines, FTTC/ADSL broadband, MPLS/SD-WAN, and managed Wi-Fi services bundled with voice solutions. Delivered with 99.95% uptime SLA and four-hour fix guarantee.
- Call Recording & Compliance Solutions: Award-winning enterprise compliance recording platform with AI voice analytics, PCI redaction, and long-term storage (3–7 years). Revenue from per-seat or per-channel recording licenses.
- STIR/SHAKEN Signing Service: FCC-authorised STIR/SHAKEN attestation signing for US-bound calls, enabling A-level verified caller status. Revenue per signed call or via bundled channel pricing.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Fully Managed Cloud 3CX from £10.00/user/month |
| Unit Pricing | Monthly | SIP Trunking — Channel-based pricing |
| Subscription | Monthly | Call Recording — Enterprise compliance recording platform |
| Freemium | Pay-as-you-go | Orca Portal — Self-service portal (free access) |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
Fuse 2 Communications product offering
Product offeringCore offering
Fuse 2 Communications is a UK-headquartered cloud communications provider that owns and operates an independent, carrier-grade global SIP network spanning 153 data centres across 47 connected countries. The company sells SIP trunking, Microsoft Teams Direct Routing, a fully managed Cloud 3CX phone system, STIR/SHAKEN call authentication, AI-powered call recording and compliance, and connectivity services (leased lines, broadband, SD-WAN) to enterprises, SMBs, public sector bodies, and channel partners. Its proprietary Orca self-service portal, intelligent session routing engine, and Ribbon-certified SBC infrastructure underpin the offering, with 99.95% uptime SLA and 24/7 UK-based engineering support.
Product overview
Fuse 2 Communications operates a cloud communications platform built on a unique global SIP network. The core offering combines Direct Routing as a Service (for Microsoft Teams integration) and Global SIP Trunking (delivering voice routes to 240+ destinations) as the foundational voice services. These are complemented by the Orca Portal self-service platform for provisioning and management, the fully managed Cloud 3CX phone system, Call Recording & Compliance via CallCabinet, Reporting & Wallboards via Akixi, and STIR/SHAKEN call authentication. Connectivity services including dedicated lines, MPLS/SD-WAN, and managed WiFi support the voice infrastructure. The portfolio is unified through the company's own carrier-grade network with Points of Presence in 47 connected countries.
Differentiator
Problem solved
Functional benefit
Brands
- Orca: A self-service portal enabling customers to purchase 3CX licenses, SIP trunks, DIDs, and submit number porting requests. Features AI-powered automation, 50% reduced wait times, global number porting, encrypted calls (TLS/SRTP), KYC integration, and white-label options for partners.
Products and services
- Direct Routing as a Service Connects Fuse 2's SIP trunks to Microsoft Teams and Office 365 via Ribbon-certified SBCs, transforming the Microsoft Teams environment into a cloud-based phone system with full PSTN replacement in 40+ countries, full CLI, local call back, and emergency services routing. Targets organisations already invested in Microsoft 365 that need PSTN voice inside Teams.
- Global SIP Trunking
Quantifiable outcome
- 50% cost reduction for enterprise customers migrating from legacy systems (e.g., IDS cut communications costs by 50%)
- +5 more outcomes
Companies that use Fuse 2 Communications
Customer profileNamed customers6 records
Segments6 records
Ideal customer profiles6 records
Fuse 2 Communications technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration8 records
AI capability8 records
Feature7 records
Fuse 2 Communications partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered supporting and core.
- Dimensions TechnologiessupportingDimensions Technologies was a guest speaker at Fuse 2 Partner Day 2026, contributing to the industry speaker sessions. Fuse 2 integrates Dimensions Technologies into its 3CX call recording analytics offerings.
- SmarshsupportingSmarsh was a guest speaker at Fuse 2 Partner Day 2026. Smarsh provides enterprise compliance and data archiving solutions that complement Fuse 2's call recording and analytics services.
- SIP CallersupportingSIP Caller was a guest speaker at Fuse 2 Partner Day 2026, sharing insights on the future of wholesale innovation in the SIP trunking market.
- 3CXcoreFuse 2 is the leading 3CX partner in Europe and a 3CX Titanium Partner (third consecutive year) as well as a 3CX Preferred SIP Trunk Provider. The partnership involves deployment, management, and resale of 3CX cloud phone systems globally, with Fuse 2 delivering fully managed 3CX solutions, custom Supercharged 3CX developments, and 3CX call recording analytics.
- Ribbon CommunicationscoreFuse 2 operates Ribbon Communications' Microsoft Teams-certified Session Border Controllers (SBCs) to deliver Direct Routing as a Service. Ribbon is a global software leader in intelligent and secure cloud communications and one of the first vendors whose SBCs were certified for Direct Routing for Microsoft Teams. Fuse 2 was the first UK company to implement Direct Routing as a Service.
- Anywhere365coreFuse 2 partners with Anywhere365 as a hosting provider for its cloud-based call recording, call management, and statistics platform. The partnership enables GlobalSign and other enterprise customers to deploy Anywhere365's intelligent engagement management solutions on Fuse 2's infrastructure.
- AkixisupportingAkixi provides real-time analytics and wallboards integrated with Microsoft Teams for Fuse 2's Reporting & Wallboards solution. The Akixi CX platform delivers real-time data feeds for call analytics, wallboards, and voice CX reports.
- CallCabinetcoreCallCabinet provides an award-winning enterprise compliance recording platform integrated with Fuse 2's voice services. Features include AI-powered voice analytics, PCI redaction across audio, screen captures, and transcriptions, selective recording, and script compliance monitoring.
- MicrosoftcoreFuse 2 is Microsoft-certified for Direct Routing as a Service, enabling its SIP trunks to connect to Microsoft Teams and Office 365. Fuse 2 was the first UK company to implement this service. Microsoft offers public sector discounts that Fuse 2 reciprocates for cost-effective cloud solutions.
- OraclecoreFuse 2's global network is built on Oracle's enterprise-grade cloud infrastructure, virtualised across geographically diverse data centres. Oracle's Azure network connectivity enables Fuse 2's PoPs in North America, Poland, and Singapore to be on-net to the UK PoP.
- OfcomcoreOfcom is the UK telecom regulator that has allocated over 800,000 phone numbers to Fuse 2. Fuse 2 operates in compliance with Ofcom regulations and is a member of regulatory bodies ensuring total control over its independent network.
- iTeleborder (iconectiv)supportingiconectiv (formerly Teleborder/iTeleborder) provides the STIR/SHAKEN governance framework and certification infrastructure. Fuse 2 is authorised and assured by iconectiv for STIR/SHAKEN signing services.
- Southern Communications GroupcoreSouthern Communications Group is the parent/sister company of Fuse 2 Communications. CEO Daryl Pile of Southern Communications Group participates in Fuse 2 Partner Day opening speeches. Southern Communications distributes Fuse 2 services from its UK South office.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
Fuse 2 Communications competitors and assessment
Company assessmentDirect peers
- SureVoIP: UK-based SIP trunking and hosted telephony provider. Comparable as a UK-focused SIP trunking and Direct Routing competitor with a similar channel-led SMB go-to-market.
- Gamma Communications: UK-listed (LSE: GAMA) provider of SIP trunking, UCaaS, and connectivity to SMBs and enterprises across the UK and Europe. Directly comparable as a competing UK SIP trunk and Microsoft Teams voice specialist with overlapping channel partner models.
- Voipfone: UK-based SIP trunking and hosted VoIP provider targeting SMB and mid-market. Comparable as a UK-headquartered competitor with overlapping SIP trunking and number porting services.
- Daisy Communications: UK-based unified communications and connectivity provider with significant SIP trunking and Microsoft Teams voice practice. Comparable on target customer (UK SMB/enterprise), product mix, and channel-driven GTM.
- NFON: European cloud PBX and SIP trunking provider with strong DACH presence. Comparable as a European Direct Routing and SIP trunking competitor targeting similar SMB and channel partner segments.
Broad incumbents
- 8x8: Global UCaaS/CCaaS platform with integrated SIP trunking and Microsoft Teams voice capabilities. Comparable as a broader incumbent offering voice, recording, analytics, and contact-centre functionality overlapping Fuse 2's portfolio.
- Vonage (Ericsson): Global CPaaS and UCaaS provider (now part of Ericsson) offering SIP trunking, APIs, and cloud communications. Comparable on SIP trunking and Microsoft Teams voice integration at scale.
- Twilio: Cloud communications platform providing voice, SIP, messaging APIs, and increasingly UC functionality. Comparable as a large-scale voice/SIP provider whose programmable communications stack overlaps Fuse 2's wholesale SIP and voice offering.
- Sinch: Global CPaaS leader in voice, messaging, and SIP trunking acquired from carriers. Comparable on wholesale voice termination, STIR/SHAKEN capabilities, and enterprise voice services.
- BT (Cloud Voice / One Voice): UK incumbent operator offering SIP trunking, Teams Direct Routing, and unified communications to enterprise. Comparable as the dominant UK alternative for ISDN migration and Teams voice.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Fuse 2 Communications social profiles
Digital presenceFuse 2 Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Fuse 2 Communications leadership team
Management profileNumber of profiles
Profiles5 records
Fuse 2 Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Fuse 2 Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Fuse 2 Communications
What does Fuse 2 Communications do?
Fuse 2 Communications is a UK-headquartered cloud communications provider that owns and operates an independent, carrier-grade global SIP network spanning 153 data centres across 47 connected countries. The company sells SIP trunking, Microsoft Teams Direct Routing, a fully managed Cloud 3CX phone system, STIR/SHAKEN call authentication, AI-powered call recording and compliance, and connectivity services (leased lines, broadband, SD-WAN) to enterprises, SMBs, public sector bodies, and channel partners. Its proprietary Orca self-service portal, intelligent session routing engine, and Ribbon-certified SBC infrastructure underpin the offering, with 99.95% uptime SLA and 24/7 UK-based engineering support.
Is Fuse 2 Communications a public or private company?
Fuse 2 Communications is a private company. It is classified as corporate owned and is currently operating.
When was Fuse 2 Communications founded?
Fuse 2 Communications was founded in 2015. It employs 11 to 50 people.
Where is Fuse 2 Communications based?
Fuse 2 Communications is headquartered in Bolton, United Kingdom, in the Europe region.
How does Fuse 2 Communications make money?
Six revenue lines are on record. SIP Trunking Services are the primary driver. The others are microsoft Teams Direct Routing, 3CX Cloud Phone System, connectivity Services, call Recording & Compliance Solutions and STIR/SHAKEN Signing Service.
Who are Fuse 2 Communications's main competitors?
Direct peers on record are SureVoIP, Gamma Communications, Voipfone, Daisy Communications and NFON. Broad incumbents are 8x8, Vonage (Ericsson), Twilio, Sinch and BT (Cloud Voice / One Voice).
Does Fuse 2 Communications have an API?
No public API is recorded for Fuse 2 Communications.
What industry is Fuse 2 Communications in?
Fuse 2 Communications's product category is Cloud Communications Services. Its primary akta.pro industry code is HDAIAHAC, SIP Trunking & Voice Termination, with a secondary code of HDAIAFAD, Dedicated Internet Access (DIA) & Business Broadband. Its NAICS code is 517111 and its SIC code is 7385.