Document Solutions
Document Solutions is a family-owned office technology provider in New Mexico and El Paso, delivering managed print, managed IT, VoIP, cybersecurity, and A/V solutions to SMBs, healthcare, education, and government clients across 8 locations.
- Company typePrivate
- Founded1997
- HeadquartersAlbuquerque, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Document Solutions does
Document Solutions, Inc. (DSI) is a family-owned office technology provider headquartered in Albuquerque, New Mexico, founded in 1997 by Philip L. Houser. The company sells and services printers, copiers, multifunction printers (MFPs), large format printers, and related supplies from manufacturers including Konica Minolta, Sharp, Lexmark, Epson, and HP. Its core technology stack centers on Managed Print Services (MPS) with remote usage monitoring, automated supply fulfillment, and proactive maintenance, layered onto an Electronic Document and Records Management System (EDRMS) for content and records management. Over time, DSI has expanded into adjacent technology categories including managed IT services, VoIP phone systems (via Crexendo), cybersecurity (via Proofpoint, WatchGuard, ThreatDown), video surveillance (via Mobotix, Milestone, Genetec), and audio/visual equipment (LED video walls, OneScreen interactive whiteboards, smart podiums).
DSI generates revenue through a mix of recurring managed services subscriptions (monthly MPS and managed IT fees), hardware sales, equipment leasing/rentals, and professional services (installation, training, consulting). The company operates through eight physical locations across New Mexico and El Paso, Texas, with a direct field sales model targeting SMBs, healthcare, education, and government institutions. Notable customers include the University of New Mexico, New Mexico State University, Sandia National Laboratories, Presbyterian Healthcare Services, and TriCore Reference Laboratories, with access to government cooperative purchasing contracts (CES, AEPA, GSA, NASPO, healthcare GPOs, NRESC). The company is privately held, family-operated, and manages 7,000+ devices under service contracts with a headcount of approximately 75 employees.
Document Solutions firmographics
Firmographics- Name
- Document Solutions
- Legal name
- Document Solutions, Inc.
- Website
- https://dsinm.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Document Solutions is a family-owned office technology provider in New Mexico and El Paso, delivering managed print, managed IT, VoIP, cybersecurity, and A/V solutions to SMBs, healthcare, education, and government clients across 8 locations.
- Ownership category
- akta.pro rank
Document Solutions industry classification
Industry- Product category
- Office Technology Services
- NAICS
- Computer Facilities Management Services (541513), Office Machinery and Equipment Rental and Leasing (532420), Document Preparation Services (561410)
- SIC
- Computer & Office Equipment (3570), Services-Computer Rental & Leasing (7377)
- akta.pro primary industry
- Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing) (BPAAAKAL)
- akta.pro secondary industries
- Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print) (EDAEAHAL), Document Management Systems (DMS) (HDAEAGAA), Document Services (Copy/Print/Scan, Records Handling) (BPABAEAG)
Keywords
Where Document Solutions is headquartered
LocationHeadquarters
- HQ city
- Albuquerque
- HQ country
- United States
- HQ region
- North America
Offices9 records
Markets served
Document Solutions business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Managed Print Services: Recurring managed services revenue from print monitoring, supply replenishment, and maintenance of copiers, MFPs, and printers under monthly subscription model
- Hardware Sales: One-time sales of printers, copiers, MFPs, large format printers, VoIP phones, security cameras, and A/V equipment
- Managed IT Services: Monthly subscription for IT support, cybersecurity services, network management, and VoIP phone services
- Professional Services: Installation, training, consulting, deployment, and ongoing preventative maintenance services
- Leasing and Rentals: Equipment leasing and rental programs for printers and copiers providing flexible access to technology without large upfront investment
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Managed Print Services with one low monthly fee |
| Subscription | Monthly | Managed IT Services with comprehensive support |
| Unit Pricing | Pay-as-you-go | Equipment sales and leasing options |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Document Solutions product offering
Product offeringCore offering
Document Solutions (DSI) sells, leases, and manages office technology for businesses, including printers, copiers, multifunction printers, large format printers, managed print services, managed IT services, VoIP phone systems, cyber security, video surveillance, and audio/visual equipment. The company delivers these as integrated managed-service bundles backed by installation, training, proactive maintenance, and ongoing support under a single monthly fee structure.
Product overview
DSI (Document Solutions, Inc.) operates as a comprehensive office technology solutions provider offering an integrated portfolio of products and services designed to meet the complete technology needs of businesses. The core offering centers on Managed Print Services combined with office imaging equipment (printers, copiers, MFPs, large format printers) supported by Electronic Document and Records Management System (EDRMS) for document lifecycle management. This foundational print and document management stack is complemented by managed IT services, VoIP phone systems through Crexendo partnership, cyber security services, and video security solutions. The audio/visual lineup includes LED video walls, interactive whiteboard screens using OneScreen technology, and smart podiums. DSI delivers these as a unified service model with one consolidated bill and single point of contact, positioning itself as a trusted advisor rather than just an equipment vendor, providing installation, training, maintenance, and ongoing support across all solution categories.
Differentiator
Problem solved
Functional benefit
Products and services
- Managed Print Services
- Printers, Copiers, and Multifunction Printers (MFPs) Industry-leading office imaging equipment from Konica Minolta, Sharp, Lexmark, Epson, and HP, sold, leased, and serviced across New Mexico and El Paso.
- Large Format Printers
- Electronic Document and Records Management System (EDRMS) Content management software that stores, organizes, and secures files in a searchable database with permission-based access control and detailed data logs, enabling seamless collaboration between paper and digital documents.
- Managed IT Services Full-stack IT support including desktop support, network management, remote monitoring, and IT infrastructure management delivered by certified IT professionals for SMB, healthcare, education, and government customers.
- VoIP Phone Systems Cloud-based Voice over Internet Protocol phone services featuring HD voice quality, softphone deployment, auto-call recording, web and video conferencing, mobility services, and presence tracking, delivered through Crexendo partnership.
- Cyber Security Services Comprehensive security solutions including risk assessments, network firewall security, malware protection, automatic backup, and email security to protect against unauthorized access and data breaches.
- Video Security Systems Video surveillance technology including Mobotix cameras, GoSafe intrusion detection, Milestone video management, Genetec security center, and Honeywell access control for facility monitoring and intrusion detection.
- LED Video Walls and Digital Displays High-definition LED video walls, LED posters, and digital display solutions from Sharp-NEC and Virtual Technologies for marketing and productivity enhancement in business environments.
- Interactive Whiteboard Screens Digital whiteboard solutions featuring OneScreen technology that combines hardware and software for video chats, interactive meetings, presentations, with built-in translation, transcription, and handwritten note conversion.
- Faxing and Scanning Solutions
- Laptops and Computers
Quantifiable outcome
- 30+ educational districts achieved cost-efficiency surpassing national standards
- +2 more outcomes
Companies that use Document Solutions
Customer profileNamed customers10 records
Segments5 records
Ideal customer profiles4 records
Document Solutions technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Document Solutions partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered core and minor.
- Konica MinoltacorePrimary copiers and MFPs vendor; DSI is a Konica Minolta President Club member demonstrating top-tier sales and service excellence in the Konica Minolta dealer network
- CrexendocoreVoIP phone systems provider offering HD voice quality and advanced business communication features
- MobotixcoreVideo surveillance and security camera systems with open API architecture for system integration
- CES (Cooperative Purchasing)coreNational cooperative purchasing contract providing access to government procurement
- AEPA (Association of Education Procurement Agencies)coreCooperative purchasing contract for educational institutions
- GSA (General Services Administration)coreFederal government-wide contract vehicle for procurement
- NASPO (National Association of State Procurement Officials)coreCooperative purchasing organization for state government procurement
- Healthcare GPOscoreGroup purchasing organizations for healthcare institutions
- Northern Region Educational Services Commission (NRESC)minorCooperative pricing contract for bottleless water coolers to New Jersey state and local agencies
- Gallup Business SystemsminorAcquired in 2023, expanding DSI's presence to serve the Gallup, NM community
- EpsoncoreLarge format and A4/A3 printers; DSI recognized as EPSON Top Performer West Region 2022
- SharpcorePrinters and A/V display solutions, partnered to support local acquisition and address supply chain challenges
- Sharp-NEC Display SolutionscoreDisplay solutions and LED video walls
- LexmarkcoreA4 devices and printers
- HPcoreA4 devices and printers
- Milestone SystemscoreVideo management software for security camera systems
- PaperCutcorePrint management software for managed print services
- OpenTextcoreDocument management and RightFax solutions for records management
- Square 9 SoftworkscoreContent management and document workflow solutions
- OneScreencoreInteractive digital whiteboard and display solutions
- ProofpointcoreEmail security and data protection solutions
- Microsoft 365coreCloud productivity and collaboration solutions
- ThreatDowncoreEndpoint security and malware protection
- WatchGuardcoreNetwork security and firewall solutions
- HoneywellcoreSecurity and access control systems
- GeneteccoreSecurity center platform for video surveillance and access control
Scale indicators7 records
Recent moves13 records
Expansion highlights6 records
Document Solutions competitors and assessment
Company assessmentDirect peers
- Pacific Office Automation: Regional managed print and office technology dealer serving the Western U.S. with multi-vendor hardware, managed print, and document management offerings — directly comparable to DSI's dealer-led model.
- Gordon Flesch Company: Family-owned Midwest office technology provider offering managed print, document management, and unified communications with deep vertical expertise in education, healthcare, and government — highly comparable business model and customer mix.
- Marco Technologies: Midwest managed services provider combining managed print, managed IT, and cloud voice for SMB and mid-market clients; nearly identical service portfolio and contract structures to DSI.
- DEX Imaging: Multi-state copier/MFP and managed print dealer with an emphasis on government, education, and healthcare customers; comparable vertical mix and recurring managed-services revenue model.
- Les Olson Company: Family-owned office equipment and managed services dealer serving the Western U.S., offering managed print, IT services, and document workflow — closely aligned with DSI's regional, family-operated positioning.
Broad incumbents
- Konica Minolta Business Solutions: Global OEM of copiers, MFPs, and managed print services; the parent partner of DSI's dealership and direct competitor for larger managed services contracts outside DSI's territory.
- Sharp Electronics Corporation: Manufacturer of copiers, printers, and display solutions that also sells managed services directly; competes with DSI for enterprise contracts while also supplying DSI's A/V and printer lines.
- Xerox: Large incumbent offering managed print services, document management, and IT services to enterprise and SMB customers; competes with DSI on managed print deals at scale.
- Ricoh USA: Major OEM and managed services provider offering print, document workflow, and IT services across North America — overlapping competitor at the higher end of DSI's addressable market.
- CDW: Large-scale multi-brand technology reseller and managed services provider covering hardware, software, and IT services; competes for the same institutional and SMB customers as DSI but at much larger scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Document Solutions social profiles
Digital presenceDocument Solutions financial estimates
Financial estimateRevenue estimate
Valuation estimate
Document Solutions leadership team
Management profileNumber of profiles
Profiles12 records
Document Solutions funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Document Solutions M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Document Solutions
What does Document Solutions do?
Document Solutions (DSI) sells, leases, and manages office technology for businesses, including printers, copiers, multifunction printers, large format printers, managed print services, managed IT services, VoIP phone systems, cyber security, video surveillance, and audio/visual equipment. The company delivers these as integrated managed-service bundles backed by installation, training, proactive maintenance, and ongoing support under a single monthly fee structure.
Is Document Solutions a public or private company?
Document Solutions is a private company. It is classified as family owned and is currently operating.
When was Document Solutions founded?
Document Solutions was founded in 1997. It employs 51 to 100 people.
Where is Document Solutions based?
Document Solutions is headquartered in Albuquerque, United States, in the North America region.
How does Document Solutions make money?
Five revenue lines are on record. Managed Print Services are the primary driver. The others are hardware Sales, managed IT Services, professional Services and leasing and Rentals.
Who are Document Solutions's main competitors?
Direct peers on record are Pacific Office Automation, Gordon Flesch Company, Marco Technologies, DEX Imaging and Les Olson Company. Broad incumbents are Konica Minolta Business Solutions, Sharp Electronics Corporation, Xerox, Ricoh USA and CDW.
Does Document Solutions have an API?
No public API is recorded for Document Solutions.
What industry is Document Solutions in?
Document Solutions's product category is Office Technology Services. Its primary akta.pro industry code is BPAAAKAL, Print, Mailroom & Document Workflow Services (Inbound/Outbound Processing), with a secondary code of EDAEAHAL, Printing & Document Infrastructure (MFP fleets, Print Servers, Managed Print). Its NAICS code is 541513 and its SIC code is 3570.