RoutingBox
RoutingBox is a Buffalo, NY-based SaaS platform providing scheduling, real-time dispatching, driver apps, and billing software for non-emergency medical transportation operators across all 50 U.S. states, serving fleets from 2 to 2,000+ vehicles.
- Company typePrivate
- Founded2009
- HeadquartersBuffalo, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What RoutingBox does
RoutingBox, operated by Buffalo Intelligent Technology Systems, LLC (also referenced as BITS or Founders Software), is a cloud-based SaaS dispatch and operations platform purpose-built for non-emergency medical transportation (NEMT). Founded in 2009 and headquartered in Buffalo, NY, the company develops a modular platform combining scheduling, real-time dispatching, a driver mobile app, billing, reporting, and a self-service facility portal (ClientLink 2.0). The system integrates directly with 50+ NEMT brokers and ancillary services — including Modivcare, MTM, MAS, Alivi, MediDrive, Verida, Stripe, Claim.MD, and Twilio — to automate trip intake, GPS milestone tracking, and claim submission. The platform is monitored with alerts to an internal support team and hosted in professionally managed third-party data centers with SSL encryption in transit, and operates under a HIPAA Business Associate Agreement.
RoutingBox serves three primary verticals: NEMT providers (its core segment, ranging from 2-vehicle family fleets to 2,000+-vehicle national operators), paratransit and PACE programs (shared-ride optimization, ADA compliance, NTD reporting), and special needs student transportation (IEP-aware routing, monitor/aide pairing, parent notifications). As of March 2026 the platform dispatches 10,000+ vehicles daily across all 50 U.S. states, with a published 99.9% uptime SLA. The company is privately held and founder-owned, with no disclosed external investment, and maintains all development, sales, and customer success functions in-house.
The business model is a flat per-vehicle monthly SaaS subscription starting at $50 per vehicle per month, with unlimited trips and no per-user or overage fees, sold through a sales-led motion anchored on a free 30-minute product walkthrough. Distribution is direct-only via the company website; there are no third-party resellers or channel partners. Marketing is content- and SEO-driven, supported by case studies, a broker directory resource hub, and a monthly email newsletter.
RoutingBox firmographics
Firmographics- Name
- RoutingBox
- Legal name
- Buffalo Intelligent Technology Systems, LLC
- Website
- https://routingbox.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- RoutingBox is a Buffalo, NY-based SaaS platform providing scheduling, real-time dispatching, driver apps, and billing software for non-emergency medical transportation operators across all 50 U.S. states, serving fleets from 2 to 2,000+ vehicles.
- Ownership category
- akta.pro rank
RoutingBox industry classification
Industry- Product category
- NEMT Dispatch Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Freight Transportation Arrangement (4885)
- SIC
- Transportation Services (4700)
- akta.pro primary industry
- Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE)
Keywords
Where RoutingBox is headquartered
LocationHeadquarters
- HQ city
- Buffalo
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
RoutingBox business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Per-Vehicle SaaS Subscription: RoutingBox charges a flat per-vehicle monthly subscription fee. Pricing is tiered at $50 per vehicle per month (starting rate) with unlimited trips included. No per-user, per-trip, or overage fees. The model scales with fleet size — a provider running 10 vehicles pays the same per-vehicle rate as one running 200 vehicles. This is the primary revenue stream.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Monthly | Standard plan — $50/vehicle/month |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels7 records
RoutingBox product offering
Product offeringCore offering
RoutingBox is a cloud-based SaaS dispatch platform built by NEMT operators for non-emergency medical transportation providers. The platform integrates scheduling, real-time dispatching, driver mobile app, billing, and reporting into a single operating system with direct integrations to 50+ NEMT brokers, payment, and communication partners. It is sold on a per-vehicle monthly subscription and serves operations ranging from small family fleets (2 vehicles) to large nationwide operators (2,000+ vehicles).
Product overview
RoutingBox is a unified NEMT (Non-Emergency Medical Transportation) software platform built by NEMT operators, offering an all-in-one solution for dispatch, scheduling, and billing. The platform operates on a modular architecture consisting of core platform components: Scheduling Module, Dispatching Module, Driver App, ClientLink (2.0), Automation Tools, Billing Module, and Reporting Module. These modules integrate with direct broker APIs (MAS, MTM, Modivcare, MediDrive, Alivi, Verida, and others) to automate trip intake, assignment, and billing workflows. RoutingBox serves multiple transportation verticals including NEMT providers, special needs student transportation, and paratransit operations. Pricing is per-vehicle per month starting at $50, with unlimited trips and no per-user restrictions.
Differentiator
Problem solved
Functional benefit
Products and services
- RoutingBox Platform All-in-one NEMT dispatch software that helps transportation providers schedule trips faster, manage drivers, and control costs. The platform combines scheduling, real-time dispatching, driver mobile app, billing, and reporting in one operating system with direct broker integrations.
- Scheduling Module
Quantifiable outcome
- Trip data that used to take several minutes per trip now takes less than five minutes total with Modivcare integration (Accessible Transport case study)
- +4 more outcomes
Companies that use RoutingBox
Customer profileNamed customers8 records
Segments3 records
Ideal customer profiles3 records
RoutingBox technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability2 records
Feature7 records
RoutingBox partnerships and signals
Strategic signalPartnerships
13 partnerships are on record, tiered core and major.
- VeridacoreVerida is an NEMT broker integrated with RoutingBox. A direct integration with Verida went live in August 2025 (announced in the RoutingBox press section), enabling real-time trip data exchange for Verida-connected providers.
- ModivcarecoreModivcare is one of the largest national NEMT brokers. RoutingBox integrates directly with Modivcare's marketplace, enabling one-click trip acceptance that automatically pulls trip details — name, address, pay rates — into RoutingBox without manual re-entry. This is the most prominently featured broker integration on the RoutingBox site.
- MTMcoreMTM is a major national NEMT broker. RoutingBox integrates with MTM for automatic trip import and GPS milestone data transmission, enabling seamless trip acceptance and billing workflows for MTM-contracted providers.
- MAScoreMAS is a leading NEMT broker. RoutingBox integrates directly with MAS for automated trip intake and real-time status updates, eliminating manual data entry for MAS-contracted operators.
- MediDrivecoreMediDrive is a regional NEMT broker integrated with RoutingBox for direct trip data exchange and billing connectivity.
- AlivicoreAlivi is a national NEMT benefit manager and broker. RoutingBox integrates with Alivi to enable automated trip import and milestone tracking for Alivi-contracted transportation providers.
- Access2CaremajorAccess2Care is a national NEMT broker. RoutingBox maintains a direct integration with Access2Care for automated trip intake and GPS status transmission.
- OneCallmajorOneCall is an NEMT broker featured on RoutingBox's integrations page. Integration enables direct trip data connectivity between OneCall and RoutingBox.
- CallTheCarmajorCallTheCar is an NEMT broker integration partner listed on RoutingBox's integrations page, enabling direct trip data exchange.
- Tennessee CarriersmajorTennessee Carriers (TennCarriers) is an NEMT broker featured on RoutingBox's integrations page. Integration enables automated trip intake for Tennessee-based providers.
- StripecoreStripe is integrated with RoutingBox to enable in-platform payment collection via credit card and ACH for private-pay trips. This is a featured payment integration supporting the billing module's payment collection capability.
- Claim.MDBmajorClaim.MDB is a medical claims clearinghouse integrated with RoutingBox for electronic claim submission to insurers and Medicaid programs, supporting the billing module's denial-prevention and reconciliation workflows.
- TwiliomajorTwilio is integrated with RoutingBox to power SMS-based trip reminders and confirmation notifications sent to riders, reducing no-shows and late cancellations.
Scale indicators7 records
Recent moves6 records
Expansion highlights6 records
RoutingBox competitors and assessment
Company assessmentDirect peers
- Ride Health: Ride Health offers an NEMT technology and brokerage platform that connects patients, providers, payers, and transportation networks. It overlaps with RoutingBox on the operator-facing dispatch and broker-integration functionality.
- TripSpark Technologies: TripSpark provides dispatch, scheduling, and NEMT/paratransit software to transit agencies and NEMT operators. It overlaps directly with RoutingBox on scheduling, dispatch, and ADA/paratransit workflows, and competes for many of the same operator customers.
- SafeRide Health: SafeRide Health is both an NEMT broker and a technology platform offering trip management, scheduling, and reporting for NEMT providers. It competes with RoutingBox on the technology layer serving NEMT operators and overlaps on broker-style integration workflows.
- Roundtrip: Roundtrip is a healthcare-focused ride management platform that provides booking, scheduling, and dispatch software for NEMT and medical transportation. It targets similar healthcare transportation workflows as RoutingBox and competes for provider and payer relationships.
- Kaizen Health: Kaizen Health provides a digital NEMT platform for hospitals, insurers, and transportation providers with online booking, dispatch, and tracking. It competes with RoutingBox in the NEMT technology layer serving both payers and operators.
- MediRoutes: MediRoutes is one of the most widely deployed NEMT dispatch and billing software platforms in the U.S., serving thousands of NEMT providers with broker integrations, scheduling, and claims submission. It is the closest direct competitor to RoutingBox in target customer, feature set, and category.
Emerging players
- Circulation: Circulation is an NEMT platform offering non-emergency medical transportation booking, dispatch, and reporting for healthcare organizations (now part of the Lyft Healthcare ecosystem). It is a comparable NEMT technology provider with broader payer-facing positioning than RoutingBox.
Broad incumbents
- Uber Health: Uber Health is Uber's healthcare-facing business that brokers NEMT rides for payers, providers, and patients. While it is not a dispatch-software vendor for NEMT operators, it competes indirectly by offering healthcare organizations an alternative to operator-led transportation via RoutingBox customers.
- Lyft Healthcare: Lyft Healthcare provides non-emergency medical transportation services through Lyft's consumer rideshare network for healthcare payers and providers. It is an incumbent-scale competitor in NEMT ride delivery that intersects with RoutingBox's downstream customer demand.
Others
- Verida: Verida is an NEMT broker and technology provider; RoutingBox lists Verida as a direct broker integration partner. They are not direct software competitors, but Verida sits in the broker ecosystem that RoutingBox's scheduling and billing modules depend on for automated trip intake.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks3 records
Key highlights7 records
Customer concentration
RoutingBox social profiles
Digital presenceRoutingBox compliance and trust
Trust signalCompliance1 record
RoutingBox financial estimates
Financial estimateRevenue estimate
Valuation estimate
RoutingBox leadership team
Management profileNumber of profiles
RoutingBox funding detail
Funding detailFunding overview
Funding rounds1 record
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
RoutingBox M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about RoutingBox
What does RoutingBox do?
RoutingBox is a cloud-based SaaS dispatch platform built by NEMT operators for non-emergency medical transportation providers. The platform integrates scheduling, real-time dispatching, driver mobile app, billing, and reporting into a single operating system with direct integrations to 50+ NEMT brokers, payment, and communication partners. It is sold on a per-vehicle monthly subscription and serves operations ranging from small family fleets (2 vehicles) to large nationwide operators (2,000+ vehicles).
Is RoutingBox a public or private company?
RoutingBox is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was RoutingBox founded?
RoutingBox was founded in 2009. It employs 1 to 10 people.
Where is RoutingBox based?
RoutingBox is headquartered in Buffalo, United States, in the North America region.
How does RoutingBox make money?
One revenue line is on record: per-Vehicle SaaS Subscription.
Who are RoutingBox's main competitors?
Direct peers on record are Ride Health, TripSpark Technologies, SafeRide Health, Roundtrip, Kaizen Health and MediRoutes. Circulation is listed as an emerging player. Broad incumbents are Uber Health and Lyft Healthcare. Verida is listed as an others.
Does RoutingBox have an API?
Yes. RoutingBox offers an API as documented in their SaaS Agreement. The API is a limited, revocable, non-sublicensable, non-exclusive license granted to clients solely in connection with their use of the Services. Clients may utilize certain application programming interfaces and associated tools and documentation owned by Founders Software. Client's use of the API must comply with the terms of the Agreement, technical documentation, usage guidelines, call volume limits, and other documents provided by Founders Software.
What industry is RoutingBox in?
RoutingBox's product category is NEMT Dispatch Software. Its primary akta.pro industry code is TLAFAKAE, Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers). Its NAICS code is 518 and its SIC code is 4700.