Digital Agent

What Digital Agent does

Digital Agent is a privately held, Atlanta-based managed services provider founded in 1998 by Howard Hunter that delivers an integrated stack of business phone (Sangoma Switchvox UCaaS), managed internet (fiber/coax/WAN/5G with AT&T, Comcast, and Spectrum carrier partnerships), managed IT (Managed IT Gold, HaaS, IaaS/SaaS, BCDR via Datto and Veeam, managed colocation), and cybersecurity (Sentry Premium EDR + Managed SOC, vPenTest via Vonahi, CrowdStrike-powered endpoint, Fortinet firewall, KnowBe4 training, dark web monitoring). The company is legally structured as Digital Agent LLC, remains founder- and management-owned with no disclosed outside capital, and employs 11–50 staff holding certifications across Cisco, CompTIA, Fortinet NSE, Sangoma, Dell, and AT&T Partner Platinum. Revenue is generated primarily through flat-rate recurring Managed IT subscriptions, monthly HaaS hardware leases, recurring UCaaS and internet service fees, monthly colocation fees, channel partner MRR spiff programs, and vCIO professional services, sold via direct field sales, inside sales, and an active continental-U.S. channel partner program with up to 5X/10X MRR incentives. Customer concentration is distributed across hundreds of SMB accounts and targeted verticals including healthcare (Digital Agent MD+), legal, financial services, government, film/media production, automotive dealerships, and industrial contractors, with compliance coverage spanning HIPAA, NIST CSF, FINRA, GLBA, NERC CIP, GDPR, ISO 27000, and CIS Controls.

Name

Digital Agent

Legal name

Digital Agent LLC

Website

https://digitalagent.net

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

11–50 employees

Short description

Digital Agent is a privately held, Atlanta-based managed services provider founded in 1998 that bundles business phone, internet, managed IT, and cybersecurity for SMB and mid-market customers across the continental U.S., with vertical depth in healthcare, legal, government, and financial services.

Ownership category

akta.pro rank

Product category

Managed IT and Cybersecurity Services

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Agents for Wireless Telecommunications Services (517122)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Rental & Leasing (7377)

akta.pro primary industry

Digital & Technology Transformation Consulting (BPAHACAH)

akta.pro secondary industry

Strategy & IT Advisory (BPAEAAAA)

Keywords

• Managed IT services
• Business phone systems
• Cybersecurity services
• Managed internet services
• IT consulting

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations, Marketing or Sales

Revenue model

1. Managed IT Services: Recurring monthly revenue from Managed IT Gold program providing comprehensive IT coverage including helpdesk, servers, network, WiFi, hardware, backup, disaster recovery, cloud, and vCIO services under a flat monthly rate model.
2. Hardware as a Service (HaaS): Monthly leasing fees for cutting-edge hardware including WAPs, phone handsets, managed power, computers, and firewall protection, providing state-of-the-art technology without large upfront capital expenditure.
3. Business Phone Systems and Service: Revenue from Sangoma Switchvox phone systems including hardware, software, installation, and ongoing 24/7 support services. Combines one-time equipment sales with recurring service fees.
4. Business Internet Services: Managed internet services providing fiber, coax, wireless WAN, and 5G connectivity with WiFi 6 access points. Revenue from internet circuit management and 24/7 support.
5. Cybersecurity Services: Comprehensive cybersecurity packages including EDR, Managed SOC, dark web monitoring, vPenTesting, compliance reporting, firewall management, and security awareness training as recurring subscriptions.
6. Managed Colocation: Monthly colocation fees for rack space in Atlanta data center with power, cooling, security, and expert engineering support, with guaranteed 99.999% uptime.
7. Channel Partner Program: Revenue generated through channel partners selling Digital Agent services, with partners earning MRR spiffs and bonuses based on customer contracts (up to 5X MRR on Managed IT, up to 10X MRR on Switchvox).
8. vCIO Consulting Services: Strategic IT consulting and virtual CIO services including technology assessments, IT roadmap development, long-term IT budgeting, and ongoing strategic guidance.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels9 records

Core offering

Digital Agent provides managed business technology services including managed IT (workstations, servers, networks, WiFi, cloud, backup), business phone systems (Sangoma Switchvox UCaaS), business internet (fiber, coax, 5G), and cybersecurity (EDR, Managed SOC, dark web monitoring, vPenTesting). The company serves as a single-vendor technology partner under a flat monthly recurring model, bundling helpdesk support, vCIO consulting, and 24/7/365 domestic expert coverage. It also delivers vertical-specific solutions such as Digital Agent MD+ for HIPAA-regulated medical offices and Hardware as a Service (HaaS) leasing.

Product overview

Digital Agent is a managed business technology provider offering an integrated one-stop-shop platform for business phone, internet, managed IT, and cybersecurity services. The core portfolio centers on Sangoma Switchvox UCaaS phone systems, Managed IT Gold comprehensive coverage, and Sentry Premium cybersecurity with EDR/SOC capabilities. The company also offers specialized vertical solutions including Digital Agent MD+ for healthcare, Hardware as a Service (HaaS), cloud solutions (IaaS/SaaS), cloud migration, data backup and recovery (BCDR), managed colocation, and vCIO consulting services. Additional security add-ons include vPenTest penetration testing, dark web monitoring, and security awareness training. The products work as an integrated ecosystem where phone, internet, IT, and cybersecurity services are managed through a single point of contact with 24/7/365 support.

Differentiator

Problem solved

Functional benefit

Brands

• Digital Agent MD+: A HIPAA-compliant, all-in-one medical technology solution designed for medical offices, providing integrated phone, IT, and cybersecurity services tailored for healthcare facilities.
• Sentry Premium

Products and services

• Sentry Premium EDR & Managed SOC

Quantifiable outcome

• 99.999% uptime guarantee for colocation services (maximum five minutes downtime annually)
• +3 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles7 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration22 records

Feature7 records

Partnerships

22 partnerships are on record, tiered core and major.

• CrowdStrikecoreTechnology or Integration · 23 April 2024Strategic partnership announced April 23, 2024 integrating CrowdStrike's endpoint protection and cybersecurity platform into Digital Agent's security offerings, enhancing the company's EDR and threat detection capabilities.
• Vonahi SecuritycoreTechnology or Integration · 26 June 2023Partnership to deliver vPenTest penetration testing services powered by Vonahi Security. This enables Digital Agent to provide automated, impartial network security assessments to identify vulnerabilities before hackers exploit them.
• Sangoma (Digium)coreTechnology or IntegrationDigital Agent is a Sangoma Premier Partner offering Switchvox UCaaS phone systems with 24/7/365 support. Sangoma provides the core technology platform for business phone systems including detailed call reporting, mobile/desktop apps, and conferencing features. The partnership was recognized with the 2020 Sangoma Pinnacle Partner Award.
• AT&TcoreChannel Partner/ Reseller/ DistributorAT&T Partner Platinum designation enabling Digital Agent to resell and manage AT&T fiber connectivity services. Provides access to high-speed fiber with 99.999% reliability for business customers.
• Comcast BusinessmajorChannel Partner/ Reseller/ DistributorPartnership for managed coax internet services putting Digital Agent at the head of the support queue with dedicated account management, enabling superior customer support compared to direct Comcast customers.
• Charter/SpectrummajorChannel Partner/ Reseller/ DistributorPartnership for managed coax internet services providing priority support queue positioning for Digital Agent customers.
• DellmajorTechnology or IntegrationDell PartnerDirect Premier partner for hardware procurement and deployment including computers and servers for HaaS program.
• FortinetcoreTechnology or IntegrationCybersecurity technology partner providing firewall protection, network security, and Fortinet NSE certifications for Digital Agent engineers. Listed as Sentry Premium cybersecurity partner.
• YealinkmajorTechnology or IntegrationIP phone hardware partner providing business phone endpoints for VoIP deployments.
• Poly (Plantronics)majorTechnology or IntegrationAudio and video collaboration hardware partner for headsets, conference phones, and video conferencing equipment.
• DattocoreTechnology or IntegrationDatto certified partner for business continuity, disaster recovery (BCDR), and backup solutions with VEEAM integration for data protection services.
• VeeammajorTechnology or IntegrationVMSP and VMTSP certified partner for backup and disaster recovery software solutions complementing Datto offerings.
• Cisco MerakimajorTechnology or IntegrationCisco Meraki certified partner for cloud-managed networking solutions including WiFi access points, switches, and security appliances.
• BitdefendermajorTechnology or IntegrationCybersecurity partner providing antivirus and endpoint protection technology for managed security services.
• KnowBe4majorTechnology or IntegrationSecurity awareness training partner providing cybersecurity education and phishing simulation platforms for employee training programs.
• KaseyamajorTechnology or IntegrationIT management and security partner providing automation and security solutions for managed services delivery.
• RocketCybermajorTechnology or IntegrationManaged SOC (Security Operations Center) partner providing 24/7 threat monitoring and incident response capabilities.
• AuvikmajorTechnology or IntegrationNetwork management partner providing cloud-based network monitoring and management for MSP operations.
• BroadSoftcoreTechnology or IntegrationUCaaS platform partner underlying hosted business communication services for enterprise voice and collaboration.
• Webex (Cisco)majorTechnology or IntegrationCollaboration platform partner providing web conferencing and team collaboration solutions.
• Sentry (Sentry Premium)coreTechnology or IntegrationEDR and Managed SOC solution provider powering Digital Agent's comprehensive cybersecurity package including ransomware prevention, zero-day exploit protection, and 24/7 security monitoring.
• ProxmoxmajorTechnology or IntegrationAuthorized reseller for Proxmox virtualization platform providing open-source server virtualization solutions.

Scale indicators5 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Corsica Technologies: Corsica Technologies is a managed IT, cybersecurity, and compliance provider for SMB and mid-market with strong healthcare and financial services focus—closely aligned with Digital Agent's vertical go-to-market and compliance certifications.
• Ntiva: Ntiva is a national MSP/MSSP offering managed IT, cybersecurity, cloud, and unified communications to SMB and mid-market customers—directly comparable to Digital Agent's full-stack managed services bundle, though at significantly larger scale.
• IP Pathways: IP Pathways is a Midwest-based managed IT, cloud, and security services provider—comparable in size, customer segment (SMB/mid-market), and one-stop-shop service model to Digital Agent.
• iCorps Technologies: iCorps Technologies is a managed IT, cloud, and security services firm serving SMB and mid-market customers in the Northeast U.S., with a comparable integrated service stack including vCIO advisory and cybersecurity.
• eMazzanti Technologies: eMazzanti is a multi-award-winning managed IT and cybersecurity provider for SMBs and mid-market—very comparable in size, customer segment, and one-stop-shop service model to Digital Agent.
• NetGain Technologies: NetGain Technologies is a managed IT and cybersecurity provider focused on regulated industries (healthcare, financial, legal)—directly comparable to Digital Agent's vertical specialization and compliance-as-a-service model.

Broad incumbents

• Logically: Logically is a large managed IT and cybersecurity services firm (formed via rollup including Datapath) serving SMB to enterprise customers across the U.S.—directly overlaps Digital Agent's service portfolio with substantially greater geographic and capital reach.
• Thrive: Thrive (backed by Mainsail Partners) is a large national managed services and cybersecurity provider serving mid-market and enterprise with a very similar phone/IT/security bundle; functions as a scaled incumbent against which Digital Agent competes.

Emerging players

• Pratum: Pratum is a managed cybersecurity and IT services firm in the Midwest with comparable HIPAA/NIST compliance expertise and EDR/SOC offerings—partial overlap with Digital Agent's Sentry Premium security stack.

Regional players

• Atlas Professional Services: Atlas Professional Services is a Southeast-based managed IT and cybersecurity provider—geographically adjacent and competitively relevant to Digital Agent's Atlanta/Southeast anchor, though smaller in scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@digitalagentllc
• Facebookfacebook.com/Digital-Agent-LLC-129508010449603
• LinkedInlinkedin.com/company/digital-agent
• Xx.com/digitalagentllc

Compliance25 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Digital Agent