21st Century Business Equipment

What 21st Century Business Equipment does

21st Century Business Equipment (21st CBE) is a family-owned Australian hospitality technology provider headquartered in West Perth, Western Australia, operating for over 35 years and serving thousands of hospitality venues across the state. The company supplies point-of-sale systems (its proprietary OrderMate platform and the more recently added Pixel Point POS), payment processing via its in-house NXT21 Payments product, kitchen display systems, multi-site management tools, Fusion Signage digital signage, paging systems, and CCTV/security solutions. Customer segments span restaurants, cafes, bars and pubs, quick-service restaurants, sports clubs, wineries, hotels, pizza operators, retail, and stadium/precinct venues, with a mix of SMB operators and a small number of larger multi-site accounts such as Gibney, Kailis Hospitality Group, and Wise Winery (a customer since 1992).

The technology stack combines on-premise and cloud POS with an integration layer spanning 18+ third-party platforms (including Tyro, Xero, MYOB, Uber Eats, DoorDash, and SevenRooms), proprietary payment processing, and adjacent venue hardware/software (signage, paging, security, automation). The platform is positioned as an end-to-end "hospitality operating system" for WA operators, with on-site installation, 24/7 local support, and same-day service as core delivery promises.

The business model is a hybrid of (i) one-time hardware sales and installation, (ii) recurring software subscriptions, (iii) transactional revenue from NXT21 Payments, (iv) managed support contracts, (v) consumables, and (vi) professional services. Distribution is direct and local, supplemented by a customer referral program; six consecutive AHA WA "Best Hospitality Technology Provider" awards (2017–2022) underpin channel credibility in the Western Australia market.

Name

21st Century Business Equipment

Legal name

21st Century Business Equipment

Website

https://21stcenturybusiness.com.au

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

11–50 employees

Short description

21st Century Business Equipment is a family-owned Western Australian hospitality technology provider that supplies POS systems, proprietary NXT21 Payments, digital signage, paging, and security solutions to thousands of restaurants, bars, clubs, and hotels across WA for over 35 years.

Ownership category

akta.pro rank

Product category

Hospitality Point-of-Sale Systems

NAICS

Electronics and Appliance Retailers (44921)

SIC

Retail-Computer & Computer Software Stores (5734)

akta.pro primary industry

POS Payment Software & Middleware (Terminal OS, Apps, Device Management) (FSAMADAC)

akta.pro secondary industries

POS Terminals & All-in-One Retail Computers (HDACAKAA), Point-of-Sale (POS) & On-Property Commerce (THALACAI)

Keywords

• Hospitality POS systems
• EFTPOS payment processing
• POS hardware solutions
• Kitchen display systems
• Digital signage solutions

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Hardware Sales: Sale of POS terminals, touch screen systems, thermal printers, kitchen printers, cash drawers, and networking equipment. Payment terms include 50% deposit on order placement for orders under $5000, with remaining 50% due prior to delivery.
2. POS Software Subscriptions: Ongoing subscription fees for POS software platforms including OrderMate and Pixel Point. NXT21 Payments bundles software and support into transaction-based pricing.
3. Payment Processing: Transaction fees through NXT21 Payments no-cost EFTPOS model where merchants pass costs to customers via surcharge. Covers POS software, support fees, terminal rental, and consumables through blended percentage rate.
4. Support Contracts: Time and materials support services including telephone, email, remote access, workshop support, and onsite support. After-hours support charged at 2x standard rate. 12-month system warranty on installed products.
5. POS Consumables: Sale of thermal paper rolls, bond paper, printer ribbons, ink cassettes, and maintenance supplies for POS and EFTPOS equipment.
6. Professional Services: POS consultation, network design, installation, commissioning, 1-on-1 training, and data migration services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

21st Century Business Equipment supplies, installs, and supports hospitality point-of-sale (POS) solutions for restaurants, cafes, pubs, clubs, hotels, and wineries across Western Australia. The offering integrates touch screen and cloud-based POS software (OrderMate, Pixel Point), its proprietary NXT21 Payments EFTPOS processing, kitchen display systems, paging systems, CCTV/security solutions, and Fusion Signage digital signage, backed by 24/7 local support.

Product overview

21st Century Business Equipment offers a comprehensive hospitality POS ecosystem consisting of multiple integrated products: the core OrderMate POS software system for managing orders, tables, and menus; the proprietary NXT21 Payments no-cost EFTPOS solution; and various add-on modules including Kitchen Display Systems for kitchen communication, Multi-Site Management for centralized control, Paging Systems (Patron Call, Waiter Call, LOC 8) for customer and staff notification, Fusion Signage for digital displays, CCTV & Security solutions, and POS Consumables/Accessories. The company also offers Pixel Point POS as an alternative software option. Hardware solutions include Touch Screen POS terminals in various sizes, Mobile POS tablets, and Cloud-Based POS systems. The integrated product suite connects with payment providers (Tyro, Linkly), accounting software (Xero, MYOB), reservation platforms (Now Book It, Sevenrooms), online ordering services (DoorDash, Uber Eats, Chewzie, Mr Yum), and analytics tools (StockMate, Impact Data).

Differentiator

Problem solved

Functional benefit

Brands

• NXT21 Payments: No-cost EFTPOS solution that bundles POS software, support fees, terminal rental, and consumables into a small customer surcharge, saving hospitality businesses on transaction costs.

Products and services

• Touch Screen POS Systems Touch screen point-of-sale terminals supplied, installed, and supported for hospitality venues in Western Australia, enabling front-of-house order entry and payment.
• Cloud-Based POS Systems Cloud-hosted POS software solutions provided to hospitality venues, enabling centralized menu, reporting, and operational management across locations.
• Mobile POS (mPOS) Mobile point-of-sale hardware and software enabling tableside ordering and payment processing for hospitality venues in WA.
• OrderMate POS Software OrderMate-branded hospitality POS software licensed and supported through the company for restaurants, cafes, and similar venues.
• Pixel Point POS Software Pixel Point-branded POS and back-office software offered and supported for hospitality venues in Western Australia.
• NXT21 Payments (EFTPOS) Proprietary EFTPOS payment processing service provided to hospitality venues in WA, including a no-cost EFTPOS offer for qualifying customers that waives monthly and per-transaction fees.
• Kitchen Display Systems (KDS) Kitchen display hardware and software that integrates with the company's POS systems to streamline order flow and preparation in hospitality kitchens.
• Paging Systems Paging systems supplied and integrated with POS solutions for hospitality venues to support staff and customer notification workflows.
• CCTV and Security Systems CCTV and security hardware and monitoring solutions supplied and installed for hospitality venues alongside POS and payments.
• Fusion Signage Digital Signage Fusion Signage digital signage solutions supplied and integrated for hospitality venues to deliver in-venue menu boards and promotional displays.
• Cash Registers Traditional cash registers supplied and serviced for hospitality and small business customers as an alternative or complement to electronic POS.
• POS Consumables and Accessories Ongoing supply of POS consumables and accessories (e.g., receipt paper, ribbons, cables, replacement parts) sold to existing customers to support installed POS systems.

Quantifiable outcome

• Wise Winery saves over $25,000 in annual card fees through NXT21 Payments
• +2 more outcomes

Named customers15 records

Segments10 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability3 records

Feature4 records

Partnerships

21 partnerships are on record, tiered core and supporting.

• OrderMatecoreTechnology or IntegrationOrderMate is the primary POS software platform sold and supported by 21st Century Business Equipment. It's a hospitality-focused server-based and cloud POS solution with features including customisable menus, table management, real-time reporting, and StockMate inventory control with Xero/MYOB integrations.
• NXT21 PaymentscoreTechnology or IntegrationNXT21 Payments is 21st Century's proprietary no-cost EFTPOS solution bundling POS software, support fees, terminal rental, and consumables into a transaction-based pricing model. This is a flagship offering for the company.
• Pixel PointsupportingTechnology or IntegrationPixel Point is an alternative POS software platform offered by 21st Century Business Equipment, known for stability and speed, used in venues like Condor Restaurant.
• ChewziesupportingTechnology or IntegrationChewzie Order@Table integration allows guests to browse menus, order, and pay at the table directly from mobile devices. Implemented at venues like Capel Marron Farm and The Bay Café Mandurah.
• TyrosupportingTechnology or IntegrationTyro payment integration for EFTPOS processing. Tyro Pay@Table allows quick payment from mobile EFTPOS machines by linking table number to POS order amount. Used at venues like Venice Pizza Bar and Angel Falls Grill.
• SevenRoomssupportingTechnology or IntegrationSevenRooms reservation integration for hospitality venues. Improves customer dining experience, captures customer data, and integrates with POS for seamless operations. Used at Gibney and other venues.
• XerosupportingTechnology or IntegrationXero accounting software integration for POS data syncing and financial management. Available with OrderMate POS through StockMate inventory component.
• MYOBsupportingTechnology or IntegrationMYOB accounting software integration for POS data syncing and financial management. Available with OrderMate POS through StockMate inventory component.
• Uber EatssupportingTechnology or IntegrationUber Eats delivery platform integration for online ordering through POS system.
• DoorDashsupportingTechnology or IntegrationDoorDash delivery platform integration for online ordering through POS system.
• LinklysupportingTechnology or IntegrationLinkly integration for payment terminal connectivity and EFTPOS processing.
• Now Book ItsupportingTechnology or IntegrationNow Book It reservation and booking management integration for hospitality venues. Used at Wise Winery for seamless reservations and e-gift card redemption.
• DoshiisupportingTechnology or IntegrationDoshii hospitality API platform integration connecting POS with third-party apps for ordering, reservations, and loyalty programs.
• Mr YumsupportingTechnology or IntegrationMr Yum mobile ordering and payment platform for hospitality venues, allowing guests to order and pay via mobile.
• TandasupportingTechnology or IntegrationTanda workforce management and rostering integration for hospitality staff management.
• RestokesupportingTechnology or IntegrationRestoke integration for hospitality venue management and operations.
• MyGuestListsupportingTechnology or IntegrationMyGuestList marketing and guest management platform integration for hospitality venues.
• LightyearsupportingTechnology or IntegrationLightyear integration for hospitality automation and operations.
• Fusion SignagesupportingTechnology or IntegrationFusion Signage digital signage platform offered by 21st Century Business Equipment. Cloud-based content management system integrated directly into Philips panels for menu boards, directories, and public displays.
• Clubs WAsupportingStrategic or Co-development PartnerIndustry partnership with Clubs WA for POS solutions and joint competitions. Ran free POS upgrade competition for Clubs WA members.
• TECSEC SecuritysupportingStrategic or Co-development PartnerRelated company under same business group providing security and CCTV solutions. Working together on Yagan Square development with Lynx Integration for automation platform.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• TouchBistro: iPad-based POS system purpose-built for hospitality with integrated payments; targets the same restaurant/cafe/bar segments as 21st Century Business Equipment.
• Lightspeed Restaurant: Global cloud-native POS platform for restaurants, cafes, and bars with integrated payments; competes with 21st Century's cloud POS offering but at much larger scale and with broader geographic reach.
• Toast: US-leading restaurant POS + payments platform expanding into international markets; comparable as an all-in-one cloud POS with bundled payment processing competing against 21st Century's integrated offering.
• Square (Block): Integrated payments + POS platform widely adopted by SMB hospitality venues in Australia; overlaps with 21st Century's OrderMate + NXT21 Payments bundle via a single-vendor SaaS + hardware model.
• Tyro Payments: Australian EFTPOS provider also offering integrated POS solutions to hospitality; both a partner (Tyro integration) and adjacent competitor to 21st Century's NXT21 Payments on the payments side.

Others

• Pixel Point POS: Hospitality POS software platform offered by 21st Century as an alternative to OrderMate; comparable as a partner but also a potential direct sales channel competitor in the Australian market.
• OrderMate: Australian hospitality POS software vendor whose software is the core platform resold by 21st Century; comparable as upstream technology partner and potential direct competitor if it chooses to bypass resellers.

Direct peers

• Impos Solutions: Australian hospitality POS software vendor and reseller serving bars, clubs, and restaurants; directly comparable to 21st Century as an AU POS specialist (and even referenced in 21st Century's own case study for Bassendean Caledonian Football Club).
• Quest Payment Systems: Australian POS and EFTPOS solutions provider targeting hospitality and retail; offers integrated hardware + software + payments comparable to 21st Century's OrderMate + NXT21 Payments stack.

Regional players

• LCR Solutions: Australian POS and payments provider serving hospitality venues; comparable to 21st Century as a regional POS integrator with bundled payment processing offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/channel/UCrn8FWYZQgNnPVa6BdCgyEg
• Facebookfacebook.com/21stcenturybusinessequipment
• LinkedInlinkedin.com/company/21st-century-business
• Instagraminstagram.com/21stcenturybusinessequipment

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about 21st Century Business Equipment