audioliz

What audioliz does

Audioliz provides an AI-based automated quality monitoring SaaS platform for call centers, analyzing customer interactions to improve agent performance, customer satisfaction, and operational KPIs. The platform connects to telephony systems and CRM platforms to extract call recordings and metadata, then applies a proprietary multilingual LLM to transcribe conversations, score them against natural-language-defined evaluation grids, and trigger real-time alerts when interactions indicate customer dissatisfaction, compliance risks, or other predefined conditions. Outputs include analytics dashboards, automated summaries, and coaching insights, with documented customer outcomes such as up to 95% reduction in manual call listening time, 27% improvement in customer satisfaction, 21% improvement in conversion, and 20% reduction in churn.

The company is operated under SAS Fidelis Contact Center, part of Groupe Fidelis, which has more than a decade of experience in telephone fundraising and call center operations; Audioliz was spun out as a commercial product built on that operational foundation. It serves enterprise customers across customer service, sales, debt collection, support, multi-national operations, and healthcare, with named references including Groupe Fidelis, Bruneau, Wonderbox, and Gustave Roussy. The business operates on a B2B enterprise sales-led motion with personalized demos and quote-based pricing, supported by a marketing mix of content, webinars, case studies, and industry events across France, the UK, the Netherlands, Spain, Denmark, Portugal, and the United States. It is GDPR-compliant and integrates with twelve CRM and CCaaS/telephony platforms, including Salesforce, Zendesk, HubSpot, Five9, and Avaya. Audioliz is privately held and self-funded within the Fidelis group, with no disclosed external venture or private equity capital.

Name

audioliz

Legal name

SAS FIDELIS CONTACT CENTER

Website

https://audioliz.com

Company type

Private

Founded year

2024

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Call Center Analytics Software

NAICS

Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Audio & Speech Analytics (call analytics, QA, insights) (HDAAAFAH)

Keywords

• Call center analytics
• AI quality monitoring
• Conversation intelligence
• Speech analytics platform
• Agent performance management

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. SaaS Platform Subscription: Subscription-based SaaS model providing access to the quality monitoring platform with AI-powered conversation analysis, automated scoring, and real-time alerts

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Audioliz provides an AI-powered, SaaS-based automated quality monitoring platform for call centers. It uses a multilingual LLM to transcribe, score, and analyze 100% of customer interactions, and generates real-time alerts on risky or unsatisfactory interactions. The platform integrates with leading CRM and telephony systems to deliver conversation analytics, coaching insights, and performance dashboards for customer service, sales, support, and debt collection operations.

Product overview

Audioliz is a unified SaaS platform for automated quality monitoring in call centers, consisting of a single core product that encompasses multiple integrated capabilities. The platform connects to telephony software and CRM systems to extract call recordings and metadata, which are then processed through a multilingual LLM model for transcription. The system enables users to define analysis grids in natural language, automatically score and analyze conversations, receive real-time alerts for risky interactions, explore data and insights through dashboards, and organize coaching sessions for agents. Key use cases include customer service quality management, sales performance optimization, debt collection improvement, and multi-language international service monitoring.

Differentiator

Problem solved

Functional benefit

Products and services

• Audioliz Platform A SaaS-based automated quality monitoring platform for call centers that connects to telephony and CRM systems to extract call recordings, transcribes them with a multilingual LLM, automates conversation scoring, sends real-time alerts on risky interactions, and provides analytics dashboards and coaching insights for agents and supervisors.

Quantifiable outcome

• 95% reduction in call listening time
• +8 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

AI capability8 records

Feature6 records

Partnerships

Twelve partnerships are on record, tiered core and supporting.

• SalesforcecoreTechnology or IntegrationCRM integration allowing Audioliz to analyze real-time conversations and provide insights directly within Salesforce, enabling businesses to deliver more responsive and personalized customer service.
• ZendeskcoreTechnology or IntegrationIntegration with Zendesk platform for seamless quality monitoring and analytics within customer support workflows.
• HubSpotcoreTechnology or IntegrationCRM integration enabling conversation analysis and insights within HubSpot's customer platform.
• VocalcomcoreTechnology or IntegrationTelephony integration for call recording extraction and conversation analysis.
• PipedrivesupportingTechnology or IntegrationCRM integration for sales-focused call center quality monitoring.
• Five9coreTechnology or IntegrationCloud contact center integration for comprehensive call analysis.
• Microsoft DynamicssupportingTechnology or IntegrationEnterprise CRM integration for organizations using Microsoft Dynamics.
• AvayasupportingTechnology or IntegrationEnterprise telephony integration for Avaya-powered call centers.
• KeyyosupportingTechnology or IntegrationFrench telephony provider integration for call recording and analysis.
• 3CXsupportingTechnology or IntegrationIP PBX integration for 3CX-powered call centers.
• AkiosupportingTechnology or IntegrationFrench call center solution integration for quality monitoring.
• DiabolocomsupportingTechnology or IntegrationContact center solution integration for conversation analysis.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Five9: Major CCaaS vendor and one of Audioliz's listed integration partners; represents both a distribution channel and a competitive threat as Five9 expands its own AI QA features.
• Verint: Large workforce engagement and speech analytics vendor bundling call center QA, coaching, and compliance — overlaps with Audioliz but as part of a much broader enterprise suite.
• NICE: Incumbent contact center analytics (NICE Nexidia, Real-Time Interaction Guidance) and CCaaS provider; competes with Audioliz through embedded QM capabilities and broad enterprise reach.

Direct peers

• Observe.AI: AI-powered conversation intelligence and quality monitoring platform for contact centers. Direct overlap with Audioliz on 100% call scoring, agent coaching, and real-time alerts for CX teams.
• Cresta: Real-time AI agent-assist and quality monitoring for sales and service contact centers. Competes head-to-head with Audioliz on automated scoring, coaching, and multilingual transcription.
• CallMiner: Speech analytics and conversation intelligence platform for contact center quality, compliance, and customer experience — closely aligned with Audioliz's automated QM use case.
• Teneo.ai (Teneo Conversational AI): Conversational and contact-center AI platform with automated quality monitoring and agent assist, serving European and global enterprises in a similar segment to Audioliz.
• Balto: Real-time AI coaching and call QA for contact centers; comparable in targeting conversation scoring and agent performance improvement, albeit with a US-centric base.
• Cogito: Real-time AI coaching and behavioral analytics for call center agents. Overlaps with Audioliz on live call guidance, quality monitoring, and supervisor dashboards.
• Gong: Conversation analytics platform strong in sales call scoring, coaching, and QA — competes with Audioliz for sales/prospecting call center budgets.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/audioliz

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about audioliz