Newo.ai
Newo.ai provides a cloud platform that deploys AI voice and text agents acting as 24/7 receptionists for small and mid-sized service businesses. It serves 22 industries across 30 countries through self-serve, direct-sales, and 200+ certified partner channels.
- Company typePrivate
- Founded2026
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Newo.ai does
Newo.ai operates a cloud platform that deploys AI agents to handle voice, text, and chat communications on behalf of small and mid-sized service businesses. Headquartered in San Francisco, the company was founded in 2023 and has raised approximately $32 million across prior rounds and a $25 million Series A in February 2026 led by Ratmir Timashev. Its core product is an AI Receptionist that answers inbound phone calls, SMS, web chat, and social-channel inquiries 24/7, books appointments into existing calendars, qualifies leads, executes tool calls during calls, and routes calls across multi-location operations; adjacent modules include AI Call Center (50 to 2,500+ locations), AI Cold Calling / AI SDR, AI Chat Widget, and an AI Employee for fully custom receptionists.
The platform's technical foundation is the proprietary Newo AI Employee Framework (NAF) v3.0 with a Zero-Hallucination Architecture: voice-to-voice agents are supervised by built-in AI Observers and Supervisors that verify responses in real time against approved business information, supported by patented multi-agent supervisor patterns and self thought injections. A third-generation sound-to-sound voice stack bypasses intermediate STT/TTS stages for sub-second latency, with main-speaker isolation, dynamic pause detection, true multilingual switching across 90 languages, and unified omnichannel conversation memory across nine or more channels. Business data, integration endpoints, and live operations are protected by SOC 2 Type II, HIPAA, GDPR, and ISO/IEC 27001:2022 certifications, with hosting on Google Cloud.
Newo monetizes via a freemium tier, Pay-as-you-go usage-based billing, and Enterprise subscription plans, supplemented by white-label resale through 200+ certified partners, implementation services, and professional services. Distribution combines a self-serve product-led growth funnel (1-Click Creator builds a production-ready agent in three minutes from a website URL), direct sales for mid-market and enterprise, and partner-led GTM with named channels including IONOS for European SMBs and OH.io's embedded U.S. sales teams. The platform claims 10,000+ businesses, 15,000+ agents created, and operations in 22 industries across 30 countries.
Newo.ai firmographics
Firmographics- Name
- Newo.ai
- Legal name
- Newo Inc.
- Website
- https://newo.ai
- Company type
- Private
- Founded year
- 2026
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Newo.ai provides a cloud platform that deploys AI voice and text agents acting as 24/7 receptionists for small and mid-sized service businesses. It serves 22 industries across 30 countries through self-serve, direct-sales, and 200+ certified partner channels.
- Ownership category
- akta.pro rank
Newo.ai industry classification
Industry- Product category
- Conversational AI / Voice AI Platform
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Voice Assistants & Voice UI (VUI) (HDAAAFAD), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF)
Keywords
Where Newo.ai is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Newo.ai business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription Base Fee: Base Subscription Monthly Fee per plan tier, billed monthly or for 12-month terms, with automatic renewal. Plans specify a Base Subscription Monthly Fee, included Units, and an Overage Price.
- Usage-Based Overage Charges: Metered Units consumed beyond the included bundle are billed at the Overage Price; charges accrue daily and are invoiced when they reach US $50 or at month-end.
- Freemium / Free Trial: Free accounts and trial/Implementation periods are offered at Newo's discretion, with metered but unbilled Unit usage; standard billing starts automatically unless cancelled.
- Additional / Professional Services: Implementation, customization, and professional services beyond the standard Cloud Services are billed separately as Additional Services.
- White-Label Partner Resale: Authorized Partners resell, implement, and provide technical support under the Newo brand or their own brand; partner channel targets SMBs via 200+ certified partners.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free tier |
| Usage-based | Pay-as-you-go | Pay as You Go |
| Subscription | Annual | Enterprise subscription |
| Hybrid | Monthly | Hybrid (subscription + usage) |
Go-to-market motion6 records
Distribution channels6 records
Marketing channels10 records
Newo.ai product offering
Product offeringCore offering
Newo.ai sells a cloud platform for AI Receptionists (also called AI Employees or Digital Employees) that answer inbound phone calls, SMS, webchat, WhatsApp, Instagram, TikTok, Yelp, and email 24/7, qualify leads, book appointments into calendars and CRMs, send reminders, take payments, and transfer to humans with context. The platform is offered with vertical-tuned variants for dental & orthodontics, restaurants, home services (HVAC/plumbing/cleaning/roofing), hospitality, fitness & wellness, and legal, and is distributed via self-serve PLG, direct enterprise sales, and a 200+ partner white-label/reseller channel.
Product overview
Newo.ai offers a single unified platform — branded as a "Voice + Text AI Front Desk Automation" — built around the AI Receptionist (also called AI Employee / Digital Employee), with multiple integrated modules and tooling that fit together as a layered offering. The core is the AI Receptionist (https://newo.ai/), which handles inbound voice, SMS, web chat, email, and social channels. Sitting alongside it are four explicit solution modules: AI Call Center for multi-location operations (https://newo.ai/ai-call-center/), AI Cold Calling / AI SDR for outbound sales (https://newo.ai/ai-calling-software/), AI Chat Widget / Chatbot for omnichannel text (https://newo.ai/ai-chatbot/), and the AI Employee / Digital Employee for fully custom receptionists (https://newo.ai/custom-receptionist/). Industry-tuned variants include AI Receptionist for Restaurants, Cleaning Services, Home Service / HVAC / Plumbing, Dental & Orthodontics, Fitness & Wellness, and Hospitality. On top of the core, Newo provides: Vibe Mode for plain-English management of AI employees; the Agent Creator (1-Click Creator / NAC Technology) for 3-minute setup; Newo Builder for developer-grade multi-agent flows; a public Newo API (https://help.newo.ai/) with documentation; a White Label partner program with 200+ certified partners; Newo Academy training; and the Additional Secured Revenue (ASR) Dashboard for ROI/revenue tracking. Together these form a platform-plus-modules architecture: the unified AI Receptionist platform is the substrate, and the modules, modes, and partner tools are add-ons or extensions on top.
Differentiator
Problem solved
Functional benefit
Brands
- Newo Builder: No-code and low-code development environment for creating AI automations and integrations on the Newo platform.
- Newo Academy
Products and services
- AI Receptionist
Quantifiable outcome
- 99.6% Lead Success Score on 100,000 analyzed calls (Zero-Hallucination Architecture)
- +11 more outcomes
Companies that use Newo.ai
Customer profileNamed customers4 records
Segments9 records
Ideal customer profiles3 records
Newo.ai technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration72 records
AI capability13 records
Feature12 records
Newo.ai partnerships and signals
Strategic signalPartnerships
36 partnerships are on record, tiered flagship call-center partner, co-anchor at ccw 2026 industry event, flagship go-to-market partner for u.s. sales coverage, strategic flagship distribution partner for european smbs, strategic infrastructure partner, listed implementation partner (usa, palo alto), listed implementation partner (usa, los gatos), listed implementation partner (usa, chicago), listed implementation partner (usa, los angeles), listed implementation partner (usa, san francisco), listed implementation partner (usa, atlanta), listed implementation partner (canada, toronto), listed implementation partner (usa, pittsburgh), listed implementation partner (usa, san jose), core llm / tts / stt sub-processor, core infrastructure sub-processor, core communications sub-processor, messaging sub-processor, integration sub-processor, operational sub-processor, crm sub-processor, collaboration sub-processor, security sub-processor, communications sub-processor, infrastructure sub-processor and marketing sub-processor.
- Sophiasflagship call-center partnerNewo partner that reported saving $1.4 million for one call center by eliminating call-routing errors using Newo's Zero-Hallucination Architecture; showcased at CCW 2026 in Las Vegas.
- Talkdeskco-anchor at ccw 2026 industry eventCo-anchor with Newo.ai at Customer Contact Week (CCW) 2026, where Talkdesk announced Agent Builder for AI agent lifecycle management.
- OH.io (program by Ratmir Timashev)flagship go-to-market partner for u.s. sales coverageNewo joined OH.io's Columbus-based program, which provides dedicated U.S. sales teams on OH.io's payroll to take Newo (and other startups) to market. Program includes a planned venture fund and physical hub called 'The Grid' and targets 2,000 new tech workers in five years.
- IONOSstrategic flagship distribution partner for european smbsPartnership to launch an AI-powered Receptionist designed for small businesses, deployable directly from the IONOS customer portal in as little as three minutes; early users reported a 15-20% revenue increase from captured previously-missed interactions.
- Google Cloud (Gemini Live API on Vertex AI)strategic infrastructure partnerNewo is one of the launch customers for Gemini Live API (powered by Gemini 2.5 Flash Native Audio) on Vertex AI, using it for real-time multimodal conversational AI across applications such as customer support. Google Cloud also hosts Newo's Cloud Services.
- Aircodylisted implementation partner (usa, palo alto)No-code and AI-driven solutions provider offering Newo implementation; 5h free Start Project, 1h free monthly support, $150/h professional support.
- Emplorium AIlisted implementation partner (usa, los gatos)Specializes in AI Reps for Dental & Orthodontics on the Newo platform; $175/h.
- 7Fridayslisted implementation partner (usa, chicago)Specializes in AI Reps in the Cleaning Industry on Newo; $155/h.
- Smartcomlisted implementation partner (usa, los angeles)IT company providing software development, system integration, cloud, cybersecurity, and AI consulting on Newo; $200/h.
- RobotDepotlisted implementation partner (usa, san francisco)Connects businesses with AI and automation solutions, including Newo deployments; $150/h.
- AI Hostslisted implementation partner (usa, atlanta)Empowers businesses across industries with AI-powered hosts and attendants built on Newo.ai, supporting 24/7 customer service across reservations, orders, and inquiries.
- Rel-AI-able Technologieslisted implementation partner (canada, toronto)Integrates AI-powered agents, automation, and chatbots with Newo.ai, including multilingual chatbots and CRM integrations; $120/h.
- Upcodelisted implementation partner (usa, pittsburgh)Affordable AI and automation solutions, custom websites, software, automation systems, and digital marketing campaigns on Newo; $75/h.
- California Low Voltage, LLClisted implementation partner (usa, san jose)Specializes in smart automation and hospitality solutions, providing expert technical support to integrate and optimize Newo AI Employees; $160/h monthly support.
- OpenAI, L.L.C. (ChatGPT)core llm / tts / stt sub-processorEngaged as a sub-processor for LLM, TTS, and STT capabilities underpinning Newo's AI agents.
- Anthropic, PBC (Claude.ai, Anthropic API)core llm / tts / stt sub-processorEngaged as a sub-processor for LLM, TTS, and STT capabilities.
- Groq, Inc.core llm / tts / stt sub-processorEngaged as a sub-processor for LLM, TTS, and STT capabilities.
- Microsoft Corporation (Microsoft Azure, GitHub)core infrastructure sub-processorEngaged for infrastructure, CI/CD, and code repositories.
- Twilio Inc. (Sendgrid)core communications sub-processorEngaged for TTS, STT, messaging, and email delivery underpinning Newo's voice and SMS stack.
- Meta Platforms Ireland Limited (WhatsApp)messaging sub-processorEngaged for WhatsApp messaging integration.
- Zapier, Inc.integration sub-processorEngaged for messaging, collaboration, and data integration.
- Celonis, Inc. (Make.com)integration sub-processorEngaged for messaging, collaboration, and data integration via Make.com.
- Cloudflare, Inc.core infrastructure sub-processorEngaged for DNS, WAF, and proxy services.
- Atlassian Pty Ltd (Jira)operational sub-processorEngaged for task and bug tracking.
- Salesforce.com, Inc.crm sub-processorEngaged as a sub-processor for customer information / CRM data flows.
- Pipedrive Inc.crm sub-processorEngaged as a sub-processor for customer information / CRM data flows.
- Zoom Video Communications, Inc.collaboration sub-processorEngaged for voice collaboration.
- Sophos Ltdsecurity sub-processorEngaged for antivirus and security training.
- Telegram Messenger Inc.messaging sub-processorEngaged for Telegram messaging integration.
- Embodied, Inc.communications sub-processorEngaged for TTS, STT, messaging, and video analytics.
- browserless.io, Inc.operational sub-processorEngaged for browser automation.
- Slack Technologiescollaboration sub-processorEngaged for chat collaboration.
- RealtimeBoard, Inc. (Miro)collaboration sub-processorEngaged for scheme collaboration.
- Google LLC (Google Workplace, SSO)infrastructure sub-processorEngaged for infrastructure, mail, and file collaboration via Google Workspace.
- Wix.com Ltd.marketing sub-processorEngaged for website and marketing tools.
- Automattic Inc. (WordPress)marketing sub-processorEngaged for website and marketing tools via WordPress.
Scale indicators18 records
Recent moves7 records
Expansion highlights6 records
Newo.ai competitors and assessment
Company assessmentDirect peers
- Goodcall: Goodcall offers AI phone agents specifically for small and mid-sized businesses (restaurants, salons, services), with a self-serve setup flow. It is one of the closest SMB-focused direct competitors to Newo's AI Receptionist.
- Bland AI: Bland AI offers an AI phone-calling platform for inbound and outbound enterprise calls, including sales, support, and operations use cases. Direct overlap with Newo on AI phone agents for SMB and mid-market service providers.
- Sierra: Sierra (founded by Bret Taylor) develops conversational AI agents for enterprise customer service, with strong focus on accuracy, brand alignment, and enterprise security. Competes with Newo in the AI customer service agent category for larger customers.
- PolyAI: PolyAI builds voice assistants specifically for enterprise customer service and call centers, with multilingual support and high-fidelity conversational agents. It is the closest direct competitor to Newo's AI Receptionist on phone-call automation for customer service.
- Vapi: Vapi provides developer infrastructure and orchestration for building, testing, and deploying voice AI agents. It overlaps with Newo's Newo Builder and developer-facing voice agent stack and competes for the same SMB and integration partner ecosystem.
- Retell AI: Retell AI provides a voice AI agent platform for building, testing, and deploying conversational phone agents with low-latency response. It competes with Newo's AI Receptionist and AI Call Center offerings for SMB and enterprise telephony automation.
- Decagon: Decagon builds AI agents for customer support across chat, email, and voice channels for enterprise and consumer brands. It is a direct voice-and-text AI agent competitor to Newo with a focus on multi-channel enterprise support.
- Air AI: Air AI provides autonomous AI voice agents capable of long, human-like sales and customer service conversations over the phone. Direct overlap with Newo's AI Cold Calling / AI SDR and AI Receptionist outbound use cases.
Emerging players
- Yellow.ai: Yellow.ai is a conversational AI platform offering voice, chat, and email automation for customer service and sales across enterprise verticals. Overlaps with Newo on omnichannel AI agent capabilities, with a more enterprise-led go-to-market.
Broad incumbents
- Talkdesk: Talkdesk is an established cloud contact center platform that has launched its own AI agent lifecycle management capabilities (Agent Builder). Already a co-anchor with Newo at CCW 2026, it represents the broader incumbent contact center category Newo is selling into and partially competing with.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Newo.ai social profiles
Digital presenceNewo.ai compliance and trust
Trust signalCompliance5 records
Newo.ai financial estimates
Financial estimateRevenue estimate
Valuation estimate
Newo.ai leadership team
Management profileNumber of profiles
Profiles4 records
Newo.ai funding detail
Funding detailFunding overview
Funding rounds4 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Newo.ai M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Newo.ai
What does Newo.ai do?
Newo.ai sells a cloud platform for AI Receptionists (also called AI Employees or Digital Employees) that answer inbound phone calls, SMS, webchat, WhatsApp, Instagram, TikTok, Yelp, and email 24/7, qualify leads, book appointments into calendars and CRMs, send reminders, take payments, and transfer to humans with context. The platform is offered with vertical-tuned variants for dental & orthodontics, restaurants, home services (HVAC/plumbing/cleaning/roofing), hospitality, fitness & wellness, and legal, and is distributed via self-serve PLG, direct enterprise sales, and a 200+ partner white-label/reseller channel.
Is Newo.ai a public or private company?
Newo.ai is a private company. It is classified as venture growth investor backed and is currently operating.
When was Newo.ai founded?
Newo.ai was founded in 2026. It employs 11 to 50 people.
Where is Newo.ai based?
Newo.ai is headquartered in San Francisco, United States, in the North America region.
How does Newo.ai make money?
Five revenue lines are on record. Subscription Base Fee is the primary driver. The others are usage-Based Overage Charges, freemium / Free Trial, additional / Professional Services and white-Label Partner Resale.
Who are Newo.ai's main competitors?
Direct peers on record are Goodcall, Bland AI, Sierra, PolyAI, Vapi, Retell AI, Decagon and Air AI. Yellow.ai is listed as an emerging player. Talkdesk is listed as a broad incumbent.
Does Newo.ai have an API?
Yes. Newo.ai offers public/partner-facing APIs and developer tools to build, customize, and integrate AI voice and text agents. The platform exposes API & Documentation at https://help.newo.ai/ and provides a Newo Builder developer environment. The Developer menu lists an Agent Creator (https://newo.ai/creator/), Newo Builder for creating AI automations 10x faster, API & Documentation, Academy, and Video Tutorials. The platform supports REST-style integrations, webhooks, calendar booking, CRM updates, SMS sending, email summaries, and function calling. Sub-processors include OpenAI, Anthropic, Groq (for LLM/TTS/STT) and Twilio (for TTS/STT/messaging). Authentication uses Single Sign-On (SSO) via Google Workspace. Data is hosted on Google Cloud and Microsoft Azure (for infrastructure). The platform supports an HTTP Integration standard protocol for real-time data exchange. Developer documentation is at help.newo.ai.
What industry is Newo.ai in?
Newo.ai's product category is Conversational AI / Voice AI Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of HDAAAFAD, Voice Assistants & Voice UI (VUI). Its NAICS code is 5182 and its SIC code is 7372.