Total Customer Connect
Total Customer Connect is a Las Vegas-based SaaS provider of integrated fixed-operations software and call-center services for North American automotive dealerships, serving 1,100+ franchises with DMS-integrated modules spanning scheduling, service lane, marketing, and AI voice. Acquired by Vehlo in 2025.
- Company typePrivate
- Founded1999
- HeadquartersLas Vegas, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Total Customer Connect does
Total Customer Connect (TCC, legal entity Car Dealer Promotions, Inc.) is a Las Vegas-based SaaS and services provider founded in 1999 that has, since 2001, focused exclusively on fixed operations for North American automotive dealerships. The company's core offering is the Service Connect platform, a cloud-based suite of integrated modules — Appointment Scheduler (with 1,100+ configurable settings), Service Lane Check-In, VehicleTrac MPI, MenuBuilder, Mobile Bill Pay, Texting Software, BDC Cloud, and Equity Mining — all sharing real-time data via certified integrations with every major DMS (CDK Global, Dealertrack, Reynolds & Reynolds, Tekion, Autosoft, Quorum, PBS, Serti, Auto/Mate). Beyond software, TCC operates its own North America-based call centers delivering BDC Marketing, Customer Recovery (21M+ calls placed), and a recently launched NLP-powered AI Voice Assistant that automates inbound call handling.
TCC sells on an a la carte, multi-year subscription basis through a direct enterprise field-sales motion augmented by DMS channel partners and OEM endorsements (Ford Preferred Partner, Toyota TDDS-certified, Lexus Amazing Digital Experiences). The customer base spans 1,100+ new car dealer franchises across the U.S. and Canada, including large anchor groups such as Tasca Automotive Group (31+ rooftops standardized for 9+ years), Dublin Toyota, and Gee Automotive. TCC also offers OEM-specific service lane variants for Ford, Toyota, and Lexus dealerships. In 2025, TCC was acquired by Vehlo, a strategic operating company processing $12B+ in annual payments across 30,000+ automotive businesses, positioning TCC within a broader dealer software and fintech portfolio that includes Dealerlogix.
Total Customer Connect firmographics
Firmographics- Name
- Total Customer Connect
- Legal name
- Car Dealer Promotions, Inc.
- Website
- https://main.totalcustomerconnect.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Acquired
- Headcount range
- 101–250 employees
- Short description
- Total Customer Connect is a Las Vegas-based SaaS provider of integrated fixed-operations software and call-center services for North American automotive dealerships, serving 1,100+ franchises with DMS-integrated modules spanning scheduling, service lane, marketing, and AI voice. Acquired by Vehlo in 2025.
- Ownership category
- akta.pro rank
Total Customer Connect industry classification
Industry- Product category
- Automotive Dealership Software
- NAICS
- Motor Vehicle and Parts Dealers (441)
- SIC
- Retail-Auto Dealers & Gasoline Stations (5500)
- akta.pro primary industry
- Channel/Partner Sales Support (Reseller Enablement, Deal Reg) (BPAAADAH)
Keywords
Where Total Customer Connect is headquartered
LocationHeadquarters
- HQ city
- Las Vegas
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Total Customer Connect business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription - Fixed Ops Platform: Modular SaaS platform where dealers purchase only needed modules (appointment scheduler, service lane, MPI, texting, etc.) with a la carte pricing model. Every module communicates in real-time, creating integrated workflow.
- Marketing Services: Customer retention campaigns, conquest marketing, recall marketing delivered as ongoing services with ROI tracking tied to DMS data
- Call Center Services (BDC Marketing): Professionally trained call center agents handling customer outreach, follow-ups, and backup BDC services. TCC has made over 21 million calls across owned and operated call centers.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Custom A La Carte Pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels4 records
Total Customer Connect product offering
Product offeringCore offering
Total Customer Connect provides a modular, cloud-based SaaS platform for franchised automotive dealerships that integrates service lane operations, marketing automation, and BDC call center functions through real-time communication with all major Dealer Management Systems. Dealerships subscribe to individual modules on an a la carte basis, supplemented by professional call center services for customer outreach, recall marketing, and customer recovery. The platform serves over 1,100 new car dealer franchises across North America and is endorsed by Ford, Lexus, and Toyota as a Preferred Partner.
Product overview
Total Customer Connect (TCC) is a unified fixed operations platform for automotive dealerships offering a modular, integrated suite of service lane, marketing, and call center solutions. The platform centers on Service Connect as the core product that ties together modules including Appointment Scheduler, Service Lane Check-In, VehicleTrac MPI, MenuBuilder, Mobile Bill Pay, and Texting Software—all communicating in real-time with shared DMS data. The portfolio extends to marketing products (Conquest, Customer Retention, Recall Marketing, Retention+) and call services (AI Voice Assistant, BDC Marketing, Customer Recovery). TCC also offers OEM-specific variants for Ford, Lexus, and Toyota dealerships. The company serves over 1,100 new car dealer franchises across North America and was acquired by Vehlo in 2025.
Differentiator
Problem solved
Functional benefit
Products and services
- Service Connect Central fixed operations platform integrating multiple service lane modules (scheduler, check-in, MPI, menus, payments, texting) into one unified interface with real-time communication between all components.
- Appointment Scheduler Appointment management system with over 1,100 configurable settings, self-check-in, OEM maintenance menu integration, recall lookups, bi-directional texting, automated reminders, and integration with Alexa and Google Home.
- BDC Cloud Business Development Center software for managing inbound/outbound calls, monitoring agent performance, tracking appointments booked vs. kept, and accessing customer service history and declined services.
- Equity Mining Data analysis tool that identifies service customers with positive equity by analyzing loan status, purchase history, and other data points to surface trade-up opportunities.
- MenuBuilder Factory-scheduled maintenance menu system matching OEM manuals for every make, model, and trim in North America, with three-tier package offerings and up-sell analytics.
- Mobile Bill Pay Touchless payment solution enabling customers to pay via email/text invoice or in-dealership card processing, supporting split payments, refunds, payment route sheets, and automated reconciliation.
- Service Lane Check-In Web-based service write-up application facilitating appointment and walk-in check-in, standardizing repair order creation, documenting pre-existing damage via photos/video, and presenting factory maintenance menus.
- Texting Software Two-way text messaging platform for customer and internal communication with custom templates, department-level group messaging, monitoring/reporting, and Alexa/Google Home integration.
- VehicleTrac MPI Multi-Point Inspection software that sends recommendations to customers during service with electronic approval capability, lounge waiter board display, and inspection reports via text/email.
- Conquest Marketing campaign solution targeting customers outside the dealer database with AI-driven digital campaigns, direct mail, email, and text messaging across specific ZIP codes and competitive brands.
- Customer Retention Omnichannel marketing solution using email, text, direct mail, and live calls to engage existing customers, with real-time reporting and DMS data integration.
- Recall Marketing Safety recall identification and outreach program using DMS data and OEM/NHTSA feeds to identify customers with open recalls, with live ROI reporting tied to DMS.
- Retention+ Customer rewards program with configurable points for future service, trade-in values, and new vehicle discounts, including personalized customer portal.
- AI Voice Assistant AI-powered virtual call agent using natural language processing to handle inbound dealership calls, route unlimited simultaneous calls, analyze caller intent in real time, and transfer to live agents.
- BDC Marketing Live call center service using professionally trained agents in company-owned facilities to handle inbound call overflow, sales lead follow-up, CSI calls, and appointment reminders.
- Customer Recovery Call center outreach program targeting inactive customers to bring them back to the dealership, with over 21 million calls made and detailed ROI reporting.
- Ford Service Lane Software Ford-specific Video MPI solution endorsed by Ford, recording Green/Yellow/Red measurements for brakes, batteries, and tires with direct DMS push, part of Ford Commitment Program.
- Lexus Service Lane Software Lexus-specific appointment scheduling solution endorsed by Lexus through the Amazing Digital Experiences program with over 1,100 configurable settings.
- Toyota Service Lane Software Toyota-specific appointment scheduling solution endorsed by Toyota through the TDDS certification program, designed with over 1,100 intuitive settings.
Quantifiable outcome
- TCC helped eliminate 5 different vendors for Dublin Toyota
- +3 more outcomes
Companies that use Total Customer Connect
Customer profileNamed customers6 records
Segments2 records
Ideal customer profiles2 records
Total Customer Connect technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration23 records
AI capability12 records
Feature6 records
Total Customer Connect partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered flagship, minor and core.
- VehloflagshipTotal Customer Connect was acquired by Vehlo in 2025. Vehlo provides best-in-class software and financial solutions for the auto repair ecosystem, processing $12B+ in annual payments across 30,000+ automotive businesses.
- CarMaxminorPartnered with CarMax in 2011 to provide factory scheduled maintenance menus for all makes and models through MenuBuilder module.
- YahoominorEarly business partner from 1999 founding era - collaborated with Yahoo as technology trend-setting pioneer in the Bay Area.
- eBayminorEarly business partner from 1999 founding era - collaborated with eBay as innovative partner in automotive dealer listing management.
- DealerlogixcoreDealerlogix provides dealership service solutions for digital write-ups, inspections, mobile payments, and communication. They are a Certified Partner offering integrated solutions to shared dealership customers.
- CDK GlobalcoreCertified DMS integration partner enabling TCC modules to communicate with CDK dealer management systems.
- DealertrackcoreCertified DMS integration partner enabling TCC modules to communicate with Dealertrack dealer management systems.
- Reynolds & ReynoldscoreCertified DMS integration partner enabling TCC modules to communicate with Reynolds & Reynolds dealer management systems.
- TekioncoreCertified DMS integration partner enabling TCC modules to communicate with Tekion dealer management systems.
- AutosoftcoreCertified DMS integration partner enabling TCC modules to communicate with Autosoft dealer management systems.
- QuorumcoreCertified DMS integration partner enabling TCC modules to communicate with Quorum dealer management systems.
- PBScoreCertified DMS integration partner enabling TCC modules to communicate with PBS dealer management systems.
- Serti Dealership SystemcoreCertified DMS integration partner enabling TCC modules to communicate with Serti dealer management systems.
- Auto/MatecoreIntegrated DMS partner enabling TCC modules to communicate with Auto/Mate dealer management systems.
- FordflagshipTCC is an OEM Preferred Partner providing Ford Commitment Program requirements. Focuses on Video Multi-Point Inspections with digital inspections, video sharing, and service lane solutions for Ford dealerships nationwide.
- LexusflagshipTCC endorsed by Lexus for service lane software. Certified through Lexus Amazing Digital Experiences program (2019). Provides appointment scheduling and service lane solutions tailored for Lexus dealerships.
- ToyotaflagshipTCC endorsed by Toyota for service lane software. Certified through TMNA TDDS program (2019). Provides appointment scheduling and service lane solutions for Toyota dealerships.
Scale indicators5 records
Recent moves8 records
Expansion highlights5 records
Total Customer Connect competitors and assessment
Company assessmentBroad incumbents
- Tekion:
- CDK Global: Largest US DMS provider and a key TCC integration partner. As CDK expands native CRM and service-lane features, it competes broadly with TCC's modules within its installed DMS base.
- Reynolds & Reynolds: Major DMS provider for franchised dealers with growing CRM and fixed-ops offerings. Competes indirectly with TCC through bundled software in its dealership platform.
Direct peers
- Dealerlogix: Direct peer in dealership fixed-ops software — digital write-ups, inspections, mobile payments, and service lane communication. Now a sibling brand under Vehlo alongside TCC following the 2025 acquisitions.
- VinSolutions: Automotive CRM and marketing platform for dealers with a wide fixed-ops footprint. Directly competes with TCC's CRM, BDC, and customer retention modules across new car dealers.
- DealerSocket: Dealer CRM, marketing, and desking platform now part of the Tekion family. Competes with TCC across CRM, equity mining, and customer engagement modules for franchised dealers.
- DealerFire: Digital marketing and website provider for auto dealers with an overlapping customer-retention and conquest-marketing footprint comparable to TCC's marketing modules.
- CallRevu: Call tracking and coaching platform purpose-built for automotive dealers. Directly comparable to TCC's BDC Cloud and BDC Marketing call-center services for fixed-ops dealerships.
Emerging players
- DealerCenter: Cloud dealer management and CRM platform targeting independent and smaller franchised dealers. Emerging competitor with overlapping CRM and BDC functionality to TCC's a-la-carte modules.
- Podium: Messaging and customer interaction platform with significant automotive dealer adoption. Competes with TCC's texting and customer-communication modules via a broader, vertical-agnostic product.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Total Customer Connect social profiles
Digital presenceTotal Customer Connect compliance and trust
Trust signalCompliance1 record
Total Customer Connect financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Customer Connect leadership team
Management profileNumber of profiles
Profiles12 records
Total Customer Connect funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Customer Connect M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Customer Connect
What does Total Customer Connect do?
Total Customer Connect provides a modular, cloud-based SaaS platform for franchised automotive dealerships that integrates service lane operations, marketing automation, and BDC call center functions through real-time communication with all major Dealer Management Systems. Dealerships subscribe to individual modules on an a la carte basis, supplemented by professional call center services for customer outreach, recall marketing, and customer recovery. The platform serves over 1,100 new car dealer franchises across North America and is endorsed by Ford, Lexus, and Toyota as a Preferred Partner.
Is Total Customer Connect a public or private company?
Total Customer Connect is a private company. It is classified as corporate owned and is currently acquired.
When was Total Customer Connect founded?
Total Customer Connect was founded in 1999. It employs 101 to 250 people.
Where is Total Customer Connect based?
Total Customer Connect is headquartered in Las Vegas, United States, in the North America region.
How does Total Customer Connect make money?
Three revenue lines are on record. SaaS Subscription - Fixed Ops Platform is the primary driver. The others are marketing Services and call Center Services (BDC Marketing).
Who are Total Customer Connect's main competitors?
Broad incumbents on record are Tekion, CDK Global and Reynolds & Reynolds. Direct peers are Dealerlogix, VinSolutions, DealerSocket, DealerFire and CallRevu. Emerging players are DealerCenter and Podium.
Does Total Customer Connect have an API?
No public API is recorded for Total Customer Connect.
What industry is Total Customer Connect in?
Total Customer Connect's product category is Automotive Dealership Software. Its primary akta.pro industry code is BPAAADAH, Channel/Partner Sales Support (Reseller Enablement, Deal Reg). Its NAICS code is 441 and its SIC code is 5500.