Helpwise
- Company typePrivate
- Founded2019
- HeadquartersPalo Alto, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Helpwise firmographics
Firmographics- Name
- Helpwise
- Legal name
- SaaS Labs US, Inc.
- Website
- https://helpwise.io
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Helpwise industry classification
Industry- Product category
- Customer Service Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Service Desk & Help Desk Services (BPAEAJAA)
- akta.pro secondary industry
- Team Messaging & Chat (BPAMAMAA)
Keywords
Where Helpwise is headquartered
LocationHeadquarters
- HQ city
- Palo Alto
- HQ country
- United States
- HQ region
- North America
Markets served
Helpwise business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Plans: SaaS subscription model with tiered plans (Starter, Business, Enterprise implied). 7-day free trial available without credit card. Revenue generated from recurring monthly/annual subscriptions based on team size and features accessed.
- Affiliate Commission: 20% recurring commission on all referred business that becomes paying customers. Affiliates earn commissions for as long as referred business continues paying. Part of partner program with dedicated dashboard and marketing materials.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Business Plan - referenced in affiliate income calculator |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Helpwise product offering
Product offeringCore offering
Helpwise is a cloud-based customer service platform built around a shared inbox that consolidates customer communications from email (Gmail, Microsoft 365/Outlook), messaging (SMS, WhatsApp), social media (Instagram, Facebook, Twitter/X), and live chat into a single unified view. The platform enables team collaboration on customer conversations with automation, AI-powered reply generation, SLA management, workload balancing, and 55+ native integrations with CRMs, project management tools, and e-commerce platforms.
Product overview
Helpwise is a customer service platform built around a shared inbox architecture that unifies multi-channel customer communication into a single platform. The core product is the Omnichannel Inboxes/Shared Inbox Platform, which supports email (Gmail, Microsoft 365/Outlook), social media (Instagram, Facebook, Twitter/X), messaging (SMS via Twilio/JustCall/Plivo/Dialpad/RingCentral, WhatsApp via Cloud API/360Dialog/Twilio), and live chat. Additional modules include Cloud Phone System for voice support, CSAT for customer satisfaction tracking, Knowledge Base/Help Center for self-service support, Forms for data capture, Automation Workflows & Rules for process automation, Analytics & Reports for performance insights, Chat Widget for website engagement, and Helpwise AI for AI-powered response generation. Supporting features include Saved Replies, Notes & Mentions, Shared Drafts, Collision Detection, Workload Balancing, SLA management, Tags, Views, Activity Log, Snooze, Email Tracking, File Manager, Discussions, Custom Inbox, Engage campaigns, Zenbox, Awaiting Replies, and Mobile Apps for iOS/Android. The platform also provides data migration services from competitor platforms and a Custom App Integration feature for building bespoke integrations.
Differentiator
Problem solved
Functional benefit
Brands
- Helpwise AI: AI-powered customer service automation feature that includes smart AI responses, knowledge base integration, AI composer for cold emails, and smart rephrasing capabilities.
Products and services
- Omnichannel Inboxes (Shared Inbox Platform) The core shared inbox SaaS platform that unifies customer communications from Gmail, Microsoft 365/Outlook, Instagram, Facebook, SMS, WhatsApp, Twitter/X, and live chat into a single collaborative view for customer support and sales teams.
- Helpwise AI AI-powered customer service capabilities including AI Reply Assistant that generates context-aware responses, AI Composer for cold outreach emails, Smart Rephrasing with tone matching, and AI Priority for urgent query detection.
- Cloud Phone System VoIP-based cloud phone system integrated into the shared inbox, providing voice calling, voicemail, call logging, and team collaboration for voice customer support.
- Knowledge Base / Help Center Self-service help center module for creating articles, guides, product documentation, and FAQs to reduce inbound support queries, with embeddable articles in the chat widget.
- Mobile App (iOS & Android) Native iOS and Android mobile applications enabling on-the-go shared inbox access, voice calling support, and Instagram Direct Messaging for remote support teams.
Quantifiable outcome
- 501% Rate of Return - ROI calculator projects 501% ROI for North American support operations over 3 years
- +4 more outcomes
Companies that use Helpwise
Customer profileNamed customers5 records
Segments10 records
Ideal customer profiles2 records
Helpwise technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration64 records
AI capability5 records
Feature18 records
Helpwise partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered core and major.
- Gmail / Google WorkspacecoreNative Gmail Team Inbox integration allowing teams to manage Gmail/Google Workspace emails collaboratively. Supports full email sync and management from Helpwise interface.
- Microsoft 365 / OutlookcoreMicrosoft 365 Team Inbox with two-way sync. Emails, sent status, deletions, tags, and snooze sync bidirectionally between Outlook and Helpwise.
- SlackcoreSlack integration logs Helpwise activities to Slack channels. Supports notifications for mentions, assignments, state changes, new emails. Multiple Slack channels can connect to different team inboxes. Interactive messages allow taking actions on conversations from Slack.
- HubSpotcoreCRM integration syncing contacts, deals, companies, and engagements. Users can view and edit HubSpot data directly in Helpwise. Automatic contact/deal checking with creation option from Helpwise.
- SalesforcecoreCRM integration allowing Salesforce CRM account connection to Helpwise shared inbox for customer data visibility and management.
- ShopifycoreE-commerce integration connecting Shopify store with Helpwise for order-related customer communications tracking.
- ZapiermajorIntegration allowing Helpwise account connection with 1500+ apps through Zapier automation platform.
- AsanacoreTask management integration to fetch and manage Asana tasks directly from shared inbox. Create/update tasks associated with workspace from Helpwise.
- ClickUpcoreTask management integration allowing users to fetch tasks directly in shared inbox. Skim through tasks and linked conversations with ClickUp Integration.
- JiracoreRevamped integration improving cross-team collaboration. Support teams can create and manage Jira issues directly from Helpwise conversations.
- PipedrivecoreCRM integration syncing customer data between Pipedrive and Helpwise. Custom fields configuration available for data synchronization.
- Monday.commajorMonday integration allows fetching items directly in shared inbox. Connect mailbox with Monday and create/update items associated with boards. Custom fields supported.
- WhatsApp (Twilio)coreWhatsApp shared inbox via Twilio integration. Send/receive messages with media, real-time status updates, collision detection, auto-reply, and scheduling.
- WhatsApp (360Dialog)coreWhatsApp shared inbox via 360Dialog provider. Similar functionality to Twilio integration including media sharing and real-time status.
- WhatsApp Cloud APIcoreMeta WhatsApp Cloud API integration for WhatsApp Business. No infrastructure hosting costs with instant access to new features as they arrive.
- TwiliocoreSMS integration via Twilio for shared SMS inbox. Also used for 2FA authentication and WhatsApp integration.
- JustCallmajorCloud telephony integration logging call and SMS activities in Helpwise shared inbox.
- StripecorePayment gateway integration (PCI compliant) for billing and payment processing.
- Amazon Web ServicescorePrimary hosting provider for Helpwise platform (hosting services in the US).
- IntercommajorMigration partner - data import tool available to migrate Intercom conversations, team members, contacts, notes, and tags to Helpwise.
- FreshdeskmajorMigration partner - data import tool to migrate Freshdesk emails, team members, conversations, contacts, notes, and tags to Helpwise.
- ZendeskmajorMigration partner - import Zendesk emails, team members, conversations, contacts, notes, and tags. Also bidirectional integration available.
Scale indicators8 records
Recent moves6 records
Expansion highlights5 records
Helpwise competitors and assessment
Company assessmentDirect peers
- Gmelius: Gmelius turns Gmail into a collaboration and helpdesk workspace with shared inbox, automation, and SLAs — a direct Helpwise competitor within the Gmail-based shared inbox category.
- Front: Front is a shared inbox and team email collaboration platform that consolidates email, SMS, WhatsApp, and social channels into a unified workspace — directly overlapping Helpwise's core omnichannel shared inbox proposition for SMB and mid-market support and sales teams.
- Hiver: Hiver offers a Gmail-native shared inbox with collaboration, automation, and analytics features for customer support and sales teams — closely mirroring Helpwise's Gmail Team Inbox and Universal Inbox capabilities.
- Help Scout: Help Scout provides shared inboxes, help center, and customer satisfaction tooling aimed at SMB and mid-market support teams — a comparable solution that Helpwise explicitly targets with migration tools.
- Groove: Groove is a helpdesk built specifically for small businesses offering shared inbox, knowledge base, and customer satisfaction features — directly comparable to Helpwise's SMB-focused offering.
- Crisp: Crisp is a multichannel customer messaging platform combining live chat, chatbot, shared inbox, and CRM aimed at SMBs — overlapping Helpwise on live chat, chatbot, and omnichannel support positioning.
Broad incumbents
- Freshdesk (Freshworks): Freshdesk is a broad, multi-product customer support suite from Freshworks offering shared inbox, ticketing, automation, and AI across email, chat, phone, and social — Helpwise's larger, better-funded rival in the SMB/mid-market helpdesk space.
- Intercom: Intercom is a customer messaging platform spanning live chat, chatbots, shared inbox, help center, and AI agents — a much larger, venture-backed incumbent competing across Helpwise's live chat, AI, and omnichannel support surface area.
- Zendesk: Zendesk is the enterprise-grade customer service and engagement platform offering ticketing, messaging, voice, AI agents, and workforce management — Helpwise's primary incumbent competitor, explicitly targeted via Helpwise's migration tooling.
- Kustomer: Kustomer (Meta) is an enterprise customer service CRM with omnichannel timeline, automation, and AI — a larger incumbent competing with Helpwise for mid-market and enterprise omnichannel support deals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Helpwise social profiles
Digital presenceHelpwise compliance and trust
Trust signalCompliance2 records
Helpwise financial estimates
Financial estimateRevenue estimate
Valuation estimate
Helpwise leadership team
Management profileNumber of profiles
Profiles1 record
Helpwise funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Helpwise M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Helpwise
What does Helpwise do?
Helpwise is a cloud-based customer service platform built around a shared inbox that consolidates customer communications from email (Gmail, Microsoft 365/Outlook), messaging (SMS, WhatsApp), social media (Instagram, Facebook, Twitter/X), and live chat into a single unified view. The platform enables team collaboration on customer conversations with automation, AI-powered reply generation, SLA management, workload balancing, and 55+ native integrations with CRMs, project management tools, and e-commerce platforms.
Is Helpwise a public or private company?
Helpwise is a private company. It is classified as corporate owned and is currently operating.
When was Helpwise founded?
Helpwise was founded in 2019. It employs 51 to 100 people.
Where is Helpwise based?
Helpwise is headquartered in Palo Alto, United States, in the North America region.
How does Helpwise make money?
Two revenue lines are on record. Subscription Plans are the primary driver. The others are affiliate Commission.
Who are Helpwise's main competitors?
Direct peers on record are Gmelius, Front, Hiver, Help Scout, Groove and Crisp. Broad incumbents are Freshdesk (Freshworks), Intercom, Zendesk and Kustomer.
Does Helpwise have an API?
Yes. Helpwise provides developer APIs and Webhooks for integrations. The platform supports webhooks for various events and activities, a custom app feature allowing users to fetch external app data directly into their shared inbox, and integrations through Zapier with 1500+ apps. The developer section exists at /developers/ with documentation available at /docs.helpwise.io/. Developer documentation is at docs.helpwise.io.
What industry is Helpwise in?
Helpwise's product category is Customer Service Software. Its primary akta.pro industry code is BPAEAJAA, Service Desk & Help Desk Services, with a secondary code of BPAMAMAA, Team Messaging & Chat. Its NAICS code is 5182 and its SIC code is 7372.