Total Communications
Total Communications is a privately held managed service provider founded in 1980 in East Hartford, Connecticut, delivering cybersecurity, infrastructure modernization, UCaaS, managed services, and telephony to mid-market and public-sector clients across the Northeast and Florida.
- Company typePrivate
- Founded1980
- HeadquartersEast Hartford, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Total Communications does
Total Communications is a privately held managed service provider headquartered in East Hartford, Connecticut, founded in 1980 and re-established as an independent company at the end of 2021 after CEO Scott Lennon's management buyback from Frontier. The firm designs and delivers integrated IT solutions spanning cybersecurity, infrastructure modernization, workplace collaboration (including UCaaS), managed services and support, strategic technology planning, and telephony platforms, with structured cabling as a foundational practice across New England.
Its technology stack is composed primarily of partner platforms rather than proprietary systems: Cisco (Gold Partner with the Secure Networking Solution Specialization) and Cisco Meraki for networking; Mitel for telephony; Microsoft, Microsoft Azure, and AWS for productivity and cloud; Cohesity, Pure Storage, Veeam, and Datto/Kaseya for data protection and backup; Fortinet, Arctic Wolf, Nutanix, Aruba, and others across security and infrastructure. The Arctic Wolf Security Operations partnership, formed in February 2023, layered MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response into the firm's 24x7 managed services delivery model.
Revenue is generated through a mix of recurring managed IT subscriptions, project-based professional services and consulting, hardware and software resale, and telephony/carrier services, sold via consultative direct sales with single-point-of-contact account management. Customer concentration is anchored in the Connecticut public sector — the firm holds one of only two Cisco state contracts in the state and serves approximately half of Connecticut's municipalities — alongside a diverse base spanning education (Ashland University, University of Hartford), manufacturing (Bigelow, Simoniz, Ulbrich), hospitality (Mohegan Sun, Rhode Island Convention Center), insurance, non-profit, and healthcare, with a recently extended footprint into Florida through the 2025 NVP AR3227 public-sector reseller agreement.
Total Communications firmographics
Firmographics- Name
- Total Communications
- Legal name
- Total Communications, Inc.
- Website
- https://totalcomm.com
- Company type
- Private
- Founded year
- 1980
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Total Communications is a privately held managed service provider founded in 1980 in East Hartford, Connecticut, delivering cybersecurity, infrastructure modernization, UCaaS, managed services, and telephony to mid-market and public-sector clients across the Northeast and Florida.
- Ownership category
- akta.pro rank
Total Communications industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Telecommunications (517), All Other Telecommunications (5178), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Communications Services, Nec (4899), Services-Computer Programming, Data Processing, Etc. (7370), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Collaboration & Unified Communications Management (UCaaS/VoIP) (BPAEABAK)
- akta.pro secondary industries
- Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE), Business Messaging & Team Collaboration (HDAIAHAE), AV/Collaboration & Unified Communications Support (VoIP, Video, UCaaS) (BPAAACAJ)
Keywords
Where Total Communications is headquartered
LocationHeadquarters
- HQ city
- East Hartford
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Total Communications business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services: Recurring managed IT services providing continuous monitoring, support, security, and technology management for business clients on subscription basis
- Technology Solutions Sales: Sale of technology solutions including hardware, software, and infrastructure systems
- Professional Services: Consulting, implementation, design, and support services for technology deployments
- Telephony and Telecommunications: Telephony platforms and services including VoIP, business telecommunications, and carrier services
- IT Consulting Services: Information technology consulting services provided to customers
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Customized solutions based on organization needs |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
Total Communications product offering
Product offeringCore offering
Total Communications is a managed service provider delivering integrated IT, cybersecurity, infrastructure, and unified communication solutions to organizations across the United States since 1980. Their portfolio spans cybersecurity, infrastructure modernization, workplace modernization (UCaaS), managed services and support, telephony platforms, and structured cabling, sold through consultative direct sales and supported by 24/7 monitoring and engineering teams. They also deliver partner-powered managed security services (MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, Incident Response) via the Arctic Wolf Security Operations Cloud.
Product overview
Total Communications is a managed service provider offering a comprehensive portfolio of IT, security, and communication solutions designed for seamless operations and long-term protection. Their core offerings include Cybersecurity Solutions (compliance, disaster prevention/recovery, IoT security), Infrastructure Modernization (data center, networking, structured cabling), Workplace Modernization (UCaaS, collaboration, voice/video), Managed Services and Support, Growth/Scale Solutions (strategic consulting), and Telephony Platforms and Services. Additionally, through their Arctic Wolf partnership, they offer managed security services including Managed Detection and Response (MDR), Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response—all delivered via the Arctic Wolf Security Operations Cloud.
Differentiator
Problem solved
Functional benefit
Products and services
- Cybersecurity Solutions Comprehensive cybersecurity offerings including compliance management, disaster prevention and recovery, IoT ecosystem security, and general security and protection services designed to safeguard business technology infrastructure for organizations.
- Infrastructure Modernization Technology infrastructure upgrades including data center upgrades and migration, networking with programmability and automation, structured cabling configuration and setup, and systems maintenance and updates.
- Workplace Modernization Workplace transformation solutions encompassing remote, hybrid, and in-office support models, collaboration frameworks, voice and video specialization, and Unified Communications as a Service (UCaaS) for modern business communication needs.
- Managed Services and Support
Quantifiable outcome
- Saved Connecticut Science Center $40,000 annually through telecommunications contract optimization
- +1 more outcomes
Companies that use Total Communications
Customer profileNamed customers14 records
Segments13 records
Ideal customer profiles4 records
Total Communications technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature5 records
Total Communications partnerships and signals
Strategic signalPartnerships
22 partnerships are on record, tiered flagship, core and minor.
- NVP Data Communications (NASPO ValuePoint)flagshipAuthorized reseller under NVP Data Communications Products and Services Master Agreement (#AR3227) and Florida Participating Addendum (#43220000-NASPO-19-ACS) enabling Total Communications to provide Cisco solutions to Florida state and local government agencies, educational institutions, and public sector organizations through pre-negotiated contract pricing.
- Pure StoragecoreCo-hosted ransomware panel discussion alongside Arctic Wolf and Total Communications, bringing together public and private sector organizations. Pure Storage focuses on data security with Purity Operating System features including data-at-rest encryption, SafeMode snapshotting, and immutable storage for comprehensive data protection.
- Arctic WolfcoreSecurity operations partnership bringing Arctic Wolf's cloud-native Security Operations platform, 24x7 monitoring, detection, response, and Concierge Security Team capabilities to Total Communications clients. Arctic Wolf pairs advanced security operations expertise with comprehensive coverage across the security operations framework, including MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, and Incident Response.
- CiscoflagshipCisco Gold Partner and holder of Secure Networking Solution Specialization. Total Communications is one of only two Cisco state contract holders in Connecticut, providing networking, security, collaboration, and data center solutions. Serves approximately 50% of Connecticut municipalities.
- MitelcoreMitel Gold Partner providing business communications and telephony solutions including VoIP and unified communications
- MicrosoftcorePartner providing Microsoft solutions including Microsoft 365, Azure cloud services, and related productivity and security tools
- AWScoreAmazon Web Services partner for cloud infrastructure, deployment, and managed cloud services
- CohesitycoreData management and backup solutions partner providing enterprise data protection and management capabilities
- Datto/KaseyacoreManaged IT and backup solutions partner providing automation, monitoring, and management tools for MSP operations
- Ingram MicrominorTechnology distributor enabling procurement and fulfillment of technology products and solutions
- Pure StoragecoreData storage partner co-hosting ransomware panel discussions with Total Communications and Arctic Wolf. Provides data security with Purity Operating System features including data-at-rest encryption, snapshotting with SafeMode tamper-proof capabilities, and immutable storage
- ZoomcoreCollaboration and video conferencing platform partner for unified communications and workplace modernization solutions
- RingCentralcoreCloud phone system and unified communications partner providing business communications solutions
- 8x8coreCloud communications platform partner offering voice, video, chat, and contact center solutions
- VonagecoreCloud communications partner providing business phone systems and API platforms
- FortinetcoreCybersecurity partner providing network security, firewall, and secure networking solutions
- NutanixcoreHyperconverged infrastructure and cloud computing partner for data center modernization
- VeeamcoreData protection and backup partner providing enterprise backup and recovery solutions
- NECcoreEnterprise communications and IT solutions partner for business technology deployments
- ArubacoreNetwork infrastructure partner providing wireless access points, switches, and edge networking solutions (HPE Aruba)
- Microsoft AzurecoreMicrosoft Azure cloud platform partner for cloud infrastructure, migration, and hybrid cloud solutions
- Cisco MerakicoreCloud-managed networking partner for wireless, switching, and security solutions
Scale indicators6 records
Recent moves7 records
Expansion highlights6 records
Total Communications competitors and assessment
Company assessmentDirect peers
- ePlus Technology: ePlus is a Cisco Gold partner and IT solutions provider offering managed services, security, collaboration and infrastructure across enterprise and public sector. Similar to Total Communications in product breadth and channel/vendor mix, but at larger scale.
- Connection (PC Connection): Connection is a mid-market IT solutions provider delivering hardware, software, networking and services, with a sizable Cisco and SMB/mid-market practice. Comparable to Total Communications' consultative, multi-vendor mid-market model.
- Carousel Industries (now part of ConvergeOne): Carousel was a Cisco Gold partner and large UCaaS/contact center integrator serving enterprise and government clients, now part of ConvergeOne. Closely comparable to Total Communications in scope of UCaaS, networking and managed services for government and enterprise.
- Marco Technologies: Marco is a Midwest-based managed services and business technology provider covering managed IT, UCaaS, copiers and cabling for SMB and mid-market. Similar business model to Total Communications, but with a different regional focus.
- NWN Corporation: NWN is a US-based managed services provider and UCaaS/collaboration specialist delivering cloud communications, managed IT and cybersecurity. It is highly comparable to Total Communications as a mid-market-focused MSP bundling UCaaS, networking and managed services around carrier/UC partnerships.
- Mainline Information Systems: Mainline is a Cisco Gold partner and IT solutions provider specializing in networking, collaboration, data center and cybersecurity for mid-market and enterprise customers. Closely matches Total Communications' Cisco-centric, integration-led business model.
Broad incumbents
- CBTS: CBTS is a large US IT services and consulting firm offering managed services, UCaaS, networking and cloud, with a significant government and enterprise book of business. Comparable to Total Communications' vertical breadth, but at substantially larger scale.
- Insight Enterprises: Insight is a global IT solutions and services company offering hardware, software, managed services and cloud to enterprise and mid-market. Comparable broad portfolio to Total Communications but with much larger scale and global footprint.
- Presidio: Presidio is a large US IT solutions and managed services provider covering networking, security, cloud and collaboration for enterprise and mid-market. Overlaps Total Communications' UCaaS/security/managed services portfolio but at national scale.
- CDW: CDW is the largest US IT solutions provider serving enterprise, mid-market, government and education with hardware, software, networking and managed services. Operates in the same segments (including education and government) as Total Communications but at vastly greater scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Total Communications social profiles
Digital presenceTotal Communications compliance and trust
Trust signalCompliance3 records
Total Communications financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Communications leadership team
Management profileNumber of profiles
Profiles4 records
Total Communications funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Communications M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Communications
What does Total Communications do?
Total Communications is a managed service provider delivering integrated IT, cybersecurity, infrastructure, and unified communication solutions to organizations across the United States since 1980. Their portfolio spans cybersecurity, infrastructure modernization, workplace modernization (UCaaS), managed services and support, telephony platforms, and structured cabling, sold through consultative direct sales and supported by 24/7 monitoring and engineering teams. They also deliver partner-powered managed security services (MDR, Managed Risk, Cloud Detection and Response, Managed Security Awareness, Incident Response) via the Arctic Wolf Security Operations Cloud.
Is Total Communications a public or private company?
Total Communications is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Total Communications founded?
Total Communications was founded in 1980. It employs 51 to 100 people.
Where is Total Communications based?
Total Communications is headquartered in East Hartford, United States, in the North America region.
How does Total Communications make money?
Five revenue lines are on record. Managed IT Services are the primary driver. The others are technology Solutions Sales, professional Services, telephony and Telecommunications and IT Consulting Services.
Who are Total Communications's main competitors?
Direct peers on record are ePlus Technology, Connection (PC Connection), Carousel Industries (now part of ConvergeOne), Marco Technologies, NWN Corporation and Mainline Information Systems. Broad incumbents are CBTS, Insight Enterprises, Presidio and CDW.
Does Total Communications have an API?
No public API is recorded for Total Communications.
What industry is Total Communications in?
Total Communications's product category is Managed IT Services. Its primary akta.pro industry code is BPAEABAK, Collaboration & Unified Communications Management (UCaaS/VoIP), with a secondary code of BPAEAIAE, Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms). Its NAICS code is 517 and its SIC code is 4899.