item österreich
item österreich is a Linz-based, family-owned Austrian IT system house (300+ employees) offering manufacturer-independent managed print services, IT workplace equipment, proprietary print/document software, and consumables distribution to B2B customers across Austria via direct sales, e-commerce, and BBG/hogast/Kufgem channel partnerships.
- Company typePrivate
- Founded1979
- HeadquartersLinz, Austria
- Headcount101–250
- GTM typeB2B
- OfferingServices
What item österreich does
item österreich handel gmbh is a regional Austrian IT system house headquartered in Linz (Fuchsengutstraße 7a), operating as part of the family-controlled item-Gruppe. Founded in 1979 as item 2000 and re-formed through the 2003 merger with GH EDV Zubehör Höglinger HandelsgmbH, the company now employs more than 300 people and serves B2B commercial customers across Austria, with secondary Europe-wide procurement and logistics capability via partner networks.
The company's core offering centers on print infrastructure and digital workplace services under a manufacturer-independent model: a Managed Print Service (IPP Basic/Advanced/Premium multi-year contracts) covering analysis, hardware/software selection, rollout and ongoing support; IT workplace equipment (PCs, monitors, docking stations, meeting-room AV); proprietary software including item Druckmanagement (IDM) for automated consumables replenishment, Secure Print/FollowMe Print for authentication-based release, and Scan/Workflow solutions for document digitization; an itemprint premium own-brand of refurbished consumables; and device service/repair plus a Smartcycle recycling program. Products span more than 150 original manufacturers, with premium partner status at HP, Kyocera, Lexmark, Lenovo and Samsung, and channel partnerships with BBG (public sector), hogast (hospitality), and Kufgem (municipal).
Revenue is generated through a mix of one-time hardware sales and consumables distribution (via shop.item.at and field sales), recurring managed print service contracts, subscription/recurring software revenue (IDM, DMS, secure print), and professional services for rollout and consulting. Go-to-market combines field sales for enterprise accounts, inside sales for mid-market and consumables replenishment, an e-commerce storefront for SMB/long-tail, and framework-based channel partnerships for regulated segments. The company is ISO 9001 and ISO 14001 certified, holds the BBG Partner-Siegel, and is currently investing in platform modernization (ServiceNow CSM in 2023, SAP S/4HANA migration in 2025) and adjacent IT verticals such as MDM and endpoint security introduced in 2024.
item österreich firmographics
Firmographics- Name
- item österreich
- Legal name
- item österreich handel gmbh
- Website
- https://item.at
- Company type
- Private
- Founded year
- 1979
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- item österreich is a Linz-based, family-owned Austrian IT system house (300+ employees) offering manufacturer-independent managed print services, IT workplace equipment, proprietary print/document software, and consumables distribution to B2B customers across Austria via direct sales, e-commerce, and BBG/hogast/Kufgem channel partnerships.
- Ownership category
- akta.pro rank
item österreich industry classification
Industry- Product category
- Managed Print Services
- NAICS
- Office Supplies and Stationery Retailers (45941), Software Publishers (5132), Office Supplies (except Paper) Manufacturing (339940)
- SIC
- Printing Trades Machinery & Equipment (3555), Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Procurement, Lifecycle & Asset Management Services (BPAEABAL)
- akta.pro secondary industries
- Print & Peripheral Services (Managed Print, scanners, peripherals) (BPAEAIAM), Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)
Keywords
Where item österreich is headquartered
LocationHeadquarters
- HQ city
- Linz
- HQ country
- Austria
- HQ region
- Europe
Offices2 records
Markets served
item österreich business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Managed Print Services (MPS): Comprehensive managed print service including hardware, software, service, and billing administration. Flexible and manufacturer-neutral contract solutions with professional implementation and ongoing support. Includes IDM automated supply management.
- Hardware Sales: Sale of printers, multifunction devices, IT equipment, monitors, projectors, and accessories from over 150 original manufacturers including HP, Kyocera, Lexmark, Lenovo, and Samsung.
- Software Solutions: Document management, workflow optimization, secure print, and accounting solutions including Invoice Management, Contract Management, Digital Personnel Files, Archiving/DMS/ECM, Purchase Management, and Capturing/Digitalization.
- Consumables and Accessories: Sale of toner, ink, ribbons, spare parts, paper, and accessories through online shop with over 12,500 products from 150+ original manufacturers plus itemprint own brand.
- Professional Services: Technical support, service and repair, consulting, analysis, rollout planning, and installation services for print infrastructure and IT equipment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | IPP Basic - Entry-level printer hardware and consumables contract |
| Usage-based | Multi-year contract | IPP Advanced - Page-based contract with service, maintenance, and consumables including purchased hardware |
| Usage-based | Multi-year contract | IPP Premium - Page-based contract with service, maintenance, consumables including rented hardware |
Go-to-market motion1 record
Distribution channels6 records
Marketing channels7 records
item österreich product offering
Product offeringCore offering
item österreich is a regional IT system house selling managed print services, IT workplace hardware and peripherals, document digitization and workflow software, and IT consumables to commercial customers in Austria. Offerings span the full print infrastructure lifecycle (analysis, manufacturer-neutral hardware/software selection, rollout, ongoing support) under flexible contract models (IPP Basic, IPP Advanced, IPP Premium). The company complements its services with proprietary IDM print management software, the itemprint premium own-brand consumables, and a Smartcycle recycling program.
Product overview
item österreich is a regional IT system house offering a comprehensive portfolio of products and services centered on print infrastructure, digital workplace solutions, and managed IT services. The core offering consists of Managed Print Service (covering analysis, hardware/software selection, rollout, and ongoing support), IT-Workplace solutions (hardware and equipment for modern work environments), and proprietary software including IDM (item Druckmanagement) for automated toner supply management, Secure Print & FollowMe Print for authentication-based printing, and Scan/Workflow solutions for document digitization. The portfolio is complemented by EDV-Verbrauchsmaterial und Zubehör (IT consumables and accessories including the itemprint premium own-brand), device service and repair, Mobile Device Management (MDM), and Smartcycle recycling services. The company operates as a manufacturer-independent advisor offering products from over 150 original manufacturers alongside premium partner brands including HP, Kyocera, Lexmark, Samsung, Lenovo, Ceyoniq, ScannerVision, MyQ, PaperCut, and ECI Software Solutions.
Differentiator
Problem solved
Functional benefit
Brands
- itemprint: Premium own-brand for toner, ink, and cleaning products with ISO certification. Environmentally friendly remanufactured consumables for laser and inkjet printers. Features over 900 products available exclusively in Austria and Germany, produced under strict safety and manufacturing standards according to current DIN and ISO norms.
- item Druckmanagement (IDM)
- Smartcycle
Products and services
- Managed Print Service Comprehensive managed print service for commercial customers covering analysis of existing print processes and infrastructure, manufacturer-neutral concept development, hardware and software selection, live product demonstrations with cost-benefit analysis, meticulously planned rollouts with logistics solutions, and ongoing support with continuous optimization.
- IT-Workplace Digital workplace solutions offering laptops/PCs, monitors, docking stations, smartphones, tablets, headsets, webcams, input devices, storage media, ergonomic products, and meeting room equipment including large format displays, projectors, Clickshare, and audio/video conferencing solutions.
- IDM (item Druckmanagement) Proprietary print management software that automatically monitors toner levels across the printer network and places orders when supplies fall below predefined thresholds, enabling just-in-time delivery, cost reduction, efficiency gains, and comprehensive web reporting with device group management.
- Secure Print & FollowMe Print Authentication-based printing solution where print jobs are released only after PIN code or card authentication at the device, combined with FollowMe Print allowing jobs to be picked up from any networked printer, providing data protection, cost savings, and environmental benefits.
- Scan and Workflow Solutions Document scanning and workflow optimization solutions including OCR scanning, workflow management, digital document access with authentication, audit-proof automatic logging, and automatic accounting compliant with tax authority requirements.
- EDV-Verbrauchsmaterial und Zubehör IT consumables and accessories including printer accessories (toner, ink, ribbons, spare parts), office equipment (shredders, visualization technology, storage media), plotter accessories, paper and labels in all formats, and thermal transfer rolls or receipt rolls.
- itemprint (Premium-Eigenmarke) Premium own-brand line of over 900 environmentally friendly recycled consumables (toners, inks, cleaning products) for laser and inkjet printers from all manufacturers, available exclusively in Austria and Germany, produced at European workplaces under strict DIN and ISO standards with 99%+ reliability and 24-month warranty.
- Geräteservice – Service & Reparatur Device service and repair offering service processing and repairs, returns and complaints handling, and disposal services via Smartcycle program for products and spare parts purchased from item österreich.
- Mobile Device Management (MDM) Mobile device management service enabling efficient and secure management of mobile devices with integration into existing MDM solutions (Microsoft Intune, Samsung Knox, Apple Business Manager), hardware assembly, and concession storage for IT equipment.
- Smartcycle (Entsorgung & Recycling) Free recycling program for empty ink and toner cartridges with collection boxes delivered free of charge via GLS and collected again when full, ensuring environmentally friendly and sustainable recycling.
Quantifiable outcome
- Just-in-time delivery eliminates storage space needs for consumables
- +2 more outcomes
Companies that use item österreich
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles4 records
item österreich technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
item österreich partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core, minor, premium partner and partner.
- BBG (Bundesbeschaffung GmbH)coreitem österreich is listed in BBG with 4 product groups: printer consumables (GZ Nr. 3301.03448.001.01), Lexmark printers and multifunction devices (GZ-Nr. 3501.03201.001.01), IT accessories (GZ-Nr. 3302.01871.018.08), and scanners (GZ Nr. 3401.03219.001.07). Public sector customers can procure through BBG e-shop.
- KufgemcoreKufgem is one of the largest system houses in Austria for municipal administrations and SMEs in Tyrol. Joint projects for printers and multifunction devices with full maintenance contracts have been implemented. Customers benefit from automatic toner supply, financing, and technical service coordination.
- hogast, HandOver & HGPcorehogast is the leading purchasing organization for hospitality and gastronomy in Austria. HandOver is part of the hogast group and HGP (Hotel Gastro Pool) is another purchasing association. Members can purchase printers, multifunction devices, and consumables from item österreich.
- Ludwig Pullirsch PhotographyminorProfessional photography services for portrait images, reference report photos, and product images.
- Kyocera Document Solutionspremium partnerPremium partner for ECOSYS printers and multifunction systems with resource-saving and durable technology. Provides comprehensive software solutions alongside hardware products.
- Lexmarkpremium partnerPremium partner for printers and accessories, printing solutions, and related services. Lexmark serves customers in over 170 countries with cloud-capable imaging and IoT technologies.
- HP (Hewlett-Packard)premium partnerPremium partner for printers, PCs, and 3D solutions. HP has been committed for over 80 years to technology that contributes to humanity and progress.
- Lenovopremium partnerPremium partner offering the world's broadest portfolio of technology products including devices, solutions, software, and services.
- Samsungpremium partnerPremium partner for mobile devices, IT & Mobile Communications, Large Format Displays, and Device Solutions.
- Ceyoniq TechnologypartnerSince 1989 providing digital solutions for information management including email archiving, invoice processing, business partner files, personnel files, and contract management through nscale enterprise information management system.
- ScannerVisionpartnerSolution for automating document workflows that captures, processes, and stores scanned documents and documents from other applications.
- MyQpartnerSecure print and follow-me solution with unique personalized user interface that saves companies time through ease of use. IT administrators monitor printer fleets with advanced reporting options.
- PaperCutpartnerPowerful print management solution for tracking, managing, and securing print, copy, and scan operations. Works independently of company size and printer brands or computer operating systems.
- ECI Software SolutionspartnerFor over 30 years providing industry-specific cloud-based business management software and services. Focused on supporting SMEs in print fleet management.
- ServiceNowcoreImplemented ServiceNow CSM (Customer Service Management) in 2023 to optimize service processes and sustainably increase customer satisfaction.
Scale indicators7 records
Recent moves18 records
Expansion highlights5 records
item österreich competitors and assessment
Company assessmentDirect peers
- Allgeier SE: German-headquartered IT services group with Austrian presence, offering managed services, software, and digital workplace solutions — comparable regional IT system house competing for similar Austrian enterprise contracts.
- Bechtle AG: Germany-headquartered IT system house with significant Austrian operations, offering managed IT services, workplace hardware, and print infrastructure solutions to commercial customers — directly comparable to item österreich's IT system house model.
- ALSO Group: Swiss-based IT distribution and services platform with strong DACH presence, including Austria, providing hardware distribution, managed print, and cloud services — comparable in distribution scale and managed print portfolio depth.
- CANCOM SE: European IT services and system house provider operating in Austria, delivering managed services, workplace solutions, and software — a comparable full-stack IT system house targeting commercial mid-market and enterprise customers.
Broad incumbents
- Ricoh Austria: Austrian operations of a global print and document services OEM, offering direct managed print services and workplace solutions — overlapping with item österreich's core MPS and document management offerings.
- Kyocera Document Solutions Austria: Austrian operations of a major print OEM selling ECOSYS devices, MPS contracts, and document solutions directly — overlapping with item österreich's MPS business while also serving as a Premium Partner for hardware supply.
- Konica Minolta Business Solutions Austria: Austrian arm of a global OEM that sells managed print services, multifunction devices, and document workflow solutions directly to enterprises — competing for the same MPS contracts while also being a device partner for item österreich.
- Xerox Austria: Austrian subsidiary of a global print OEM offering managed print services, document workflow, and IT services — directly overlapping with item österreich's enterprise MPS and document digitalization portfolio.
- Sharp Electronics Austria: Austrian operations of a global OEM offering multifunction devices and managed print/document solutions directly to enterprises — competes in MPS while sharing the Austrian enterprise market.
Others
- ECI Software Solutions: Provider of cloud-based print fleet management and SMB business software, partnered with item österreich but also serving print service providers and dealers directly with comparable workflow and fleet management software.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
item österreich social profiles
Digital presenceitem österreich compliance and trust
Trust signalCompliance4 records
item österreich financial estimates
Financial estimateRevenue estimate
Valuation estimate
item österreich leadership team
Management profileNumber of profiles
Profiles5 records
item österreich funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
item österreich M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about item österreich
What does item österreich do?
item österreich is a regional IT system house selling managed print services, IT workplace hardware and peripherals, document digitization and workflow software, and IT consumables to commercial customers in Austria. Offerings span the full print infrastructure lifecycle (analysis, manufacturer-neutral hardware/software selection, rollout, ongoing support) under flexible contract models (IPP Basic, IPP Advanced, IPP Premium). The company complements its services with proprietary IDM print management software, the itemprint premium own-brand consumables, and a Smartcycle recycling program.
Is item österreich a public or private company?
item österreich is a private company. It is classified as family owned and is currently operating.
When was item österreich founded?
item österreich was founded in 1979. It employs 101 to 250 people.
Where is item österreich based?
item österreich is headquartered in Linz, Austria, in the Europe region.
How does item österreich make money?
Five revenue lines are on record. Managed Print Services (MPS) is the primary driver. The others are hardware Sales, software Solutions, consumables and Accessories and professional Services.
Who are item österreich's main competitors?
Direct peers on record are Allgeier SE, Bechtle AG, ALSO Group and CANCOM SE. Broad incumbents are Ricoh Austria, Kyocera Document Solutions Austria, Konica Minolta Business Solutions Austria, Xerox Austria and Sharp Electronics Austria. ECI Software Solutions is listed as an others.
Does item österreich have an API?
No public API is recorded for item österreich.
What industry is item österreich in?
item österreich's product category is Managed Print Services. Its primary akta.pro industry code is BPAEABAL, IT Procurement, Lifecycle & Asset Management Services, with a secondary code of BPAEAIAM, Print & Peripheral Services (Managed Print, scanners, peripherals). Its NAICS code is 45941 and its SIC code is 3555.