Beside

What Beside does

Beside operates on a per-user subscription model priced at $29.99/month or $16.67/month when billed annually, with each seat including one phone line and additional lines at $4.99/month. The pricing is all-inclusive: AI receptionist, call summaries, unlimited US/Canada calls and texts, shared inboxes, and integrations are bundled with no per-minute or AI usage fees. Revenue streams are split between self-serve Individual plans and Beside for Teams with custom multi-year pricing. The company is venture-backed, having raised over $32 million in a Series A led by EQT Ventures and Index Ventures in November 2025, with angel participation from Slack co-founder Stewart Butterfield and Hugging Face co-founder Clément Delangue. Capital is earmarked for product development, hiring, and European market expansion.

Name

Beside

Legal name

Interface, Inc.

Website

https://beside.com

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

11–50 employees

Short description

Beside is an AI-native business phone system that provides small service businesses with an autonomous AI Receptionist, automatic call summarization, and integrated workflows across mobile, web, and macOS, serving over 25,000 customers across contractors, real estate, healthcare, and related verticals on a per-user subscription model.

Ownership category

akta.pro rank

Product category

AI Business Phone System

NAICS

Telephone Call Centers (56142), Telephone Answering Services (561421)

SIC

Telephone Communications (No Radiotelephone) (4813)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), AI & Automation in Customer Service (Chatbots, Agent Assist) (EDABACAO), Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

Keywords

• AI phone system
• AI receptionist
• Business phone service
• Call automation software
• VoIP communications

Headquarters

HQ city

Richmond

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription - Per User: Monthly or annual subscription model where each user pays $29.99/month or $16.67/month billed annually. Each user includes one phone line. Additional lines available at $4.99/month each. All-inclusive: AI receptionist, call summaries, unlimited calls & texts (US & Canada), shared inboxes, integrations, and mobile + desktop apps. No per-minute charges or AI usage fees.
2. Subscription - Beside for Teams: Custom pricing for distributed teams with discounted seats, hands-on rollout, dedicated onboarding, custom integrations and workflows, and priority support. Targets larger SMBs and enterprises.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels5 records

Core offering

Beside is an AI-native business phone system that provides users with a dedicated second phone number for calls and texts, centered on an autonomous AI Receptionist that answers inbound calls 24/7, qualifies leads, captures caller details, sends quotes, schedules appointments, and follows up automatically. The platform includes automatic call transcription and summarization, AI Text Receptionist, voicemail handling, contact memory, and deep integrations with CRM, calendar, and operations tools, delivered via iOS, Android, macOS, and web apps on a per-user subscription model.

Product overview

Beside is an AI-powered business phone system offering a unified platform built around its AI Receptionist as the core product. The platform combines intelligent voice handling (AI Receptionist, voicemail, call transcription, call summaries), text capabilities (SMS messaging, AI text replies), and team collaboration tools (shared inboxes, team phone management) with deep integrations across CRM, operations, and communication platforms. The product portfolio spans mobile apps (iOS, Android), desktop (macOS), and web clients, with AI-powered features including voice cloning, in-person meeting recording, and meeting preparation. Beside operates on a per-user subscription model with tiered pricing for individual and team use.

Differentiator

Problem solved

Functional benefit

Brands

• M1 AI Receptionist: AI-powered receptionist product that answers calls, learns about the business, takes action, and keeps users informed. Part of the Beside platform for small businesses.

Products and services

• AI Receptionist An autonomous AI agent that answers inbound business calls 24/7, captures caller details (name, phone, address, service type, urgency), qualifies leads, routes information, creates contacts, sends quotes and invoices, schedules appointments, and drafts follow-up messages. Designed for small businesses, contractors, real estate agents, insurance agents, legal professionals, healthcare providers, and other phone-dependent service professionals.
• Beside for Teams A team-oriented offering of the Beside AI phone system with custom pricing for distributed teams. Includes discounted seats, hands-on rollout, dedicated onboarding, custom integrations and workflows, and priority support. Targeted at larger SMBs and enterprises that need multi-seat AI receptionist deployment.
• Beside iOS App iOS mobile app delivering the full Beside AI phone system including AI receptionist, call management, SMS messaging, in-person meeting recording, and contact handling.
• Beside Android App Android mobile app delivering the full Beside AI phone system including AI receptionist, call management, SMS messaging, in-person meeting recording, and contact handling.
• Beside for macOS Native macOS desktop application providing call management, text messaging, AI-powered meeting preparation (agenda, participants, prior notes), one-click meeting join, in-person meeting recording with transcription, and AI summaries.
• Beside Web App Web-based application providing call management, AI receptionist configuration, contact handling, team collaboration features, and access to call transcripts and summaries.

Quantifiable outcome

• 3x revenue increase for insurance agency (Tim Curts, TWFG)
• +8 more outcomes

Named customers9 records

Segments7 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration23 records

AI capability8 records

Feature8 records

Partnerships

Ten partnerships are on record, tiered core.

• ServiceTitancoreTechnology or IntegrationIntegration partner for job dispatch and service management. AI captures service requests and creates jobs automatically in ServiceTitan. Coming soon integration status.
• JobbercoreTechnology or IntegrationIntegration partner for field service management. Push call details and job requests automatically to Jobber. Coming soon integration status.
• Housecall ProcoreTechnology or IntegrationIntegration partner creating jobs with service type, address, and urgency. AI-powered call capture feeds directly into Housecall Pro workflows. Coming soon integration status.
• HubSpotcoreTechnology or IntegrationCRM integration that turns every call and text into contacts, activities, and follow-up tasks in HubSpot. Full bidirectional sync with AI notes and transcripts.
• SalesforcecoreTechnology or IntegrationCRM integration keeping Salesforce always in sync with calls and texts. AI summaries, transcripts, and follow-up tasks automatically posted to Salesforce records.
• ZapiercoreTechnology or IntegrationAutomation integration connecting Beside to 7,000+ apps. Send call events, AI notes, and transcripts to any connected application. Triggers for calls, voicemails, voice memos, voice notes, and texts.
• Google CalendarcoreTechnology or IntegrationCalendar integration allowing AI to check availability and book appointments automatically. AI Receptionist can schedule appointments based on caller preferences and calendar availability.
• SlackcoreTechnology or IntegrationTeam communication integration posting real-time call summaries and alerts to Slack channels. Structured cards with caller identity, AI summary, and next steps.
• Microsoft TeamscoreTechnology or IntegrationEnterprise communication integration posting real-time call summaries and alerts to Microsoft Teams. Threaded AI summaries with key moments and action items.
• Follow Up BosscoreTechnology or IntegrationReal estate CRM integration. Every call becomes a lead with full conversation context. Automatic contact creation and activity logging for real estate professionals.

Scale indicators12 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Talkdesk: Talkdesk is a cloud contact center platform with AI-driven virtual agents and workforce engagement. Provides overlapping AI receptionist and conversational AI capabilities for customer service, though focused on larger enterprise deployments than Beside's SMB core.
• RingCentral: RingCentral is a large UCaaS/CCaaS provider offering RingCX and RingSense AI for contact center automation, summarization, and virtual agents. Competes broadly with Beside on AI-powered business communications across all SMB and enterprise segments.
• Dialpad: Dialpad is an AI-powered business communications platform offering voice, contact center, and sales AI (AiSA) for SMB through enterprise. Overlaps with Beside on AI call summaries, transcription, and conversational AI, but serves a much broader market and seat sizes.

Direct peers

• OpenPhone: OpenPhone is a business phone system targeting SMBs and small teams with a second-number workflow and AI features (AI call summaries, AI call tags). Closest direct competitor to Beside in the AI-native SMB phone space, with overlapping customer base and pricing model.
• Hushed: Hushed provides a second phone number app for personal and business use with calling, texting, and privacy features. Overlaps with Beside's second-number proposition for solopreneurs and SMBs, though without the AI receptionist layer.
• Aircall: Aircall is a cloud-based phone system and contact center built for SMBs and sales/support teams, with CRM integrations and AI features. Competes with Beside on AI-assisted call handling for sales- and service-oriented SMBs.
• JustCall: JustCall is a cloud-based business phone and contact center platform for SMBs with AI call summaries, transcriptions, and conversation intelligence. Directly competes on AI-assisted calling and CRM integrations for sales and support teams.
• CloudTalk: CloudTalk is a cloud-based phone system designed for sales and customer support teams in SMBs, with call routing, IVR, and AI features. Directly comparable on target customer (sales/support SMBs) and core phone + AI capabilities.

Emerging players

• Sierra AI: Sierra builds autonomous AI agents for customer service, including voice-based conversational agents that handle inbound customer calls. Competes at the AI-receptionist technology layer but focuses on larger enterprise brands rather than SMBs.
• Bland AI: Bland AI provides an AI phone agent platform that businesses can use to build and deploy inbound/outbound voice agents. Overlaps with Beside's AI receptionist from a technology standpoint, targeting enterprises building custom voice AI workflows.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/withbeside
• LinkedInlinkedin.com/company/beside-inc
• Instagraminstagram.com/withbeside

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds3 records

Investors7 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Beside