Perfectum CRM+ERP

What Perfectum CRM+ERP does

Perfectum CRM+ERP is a privately held Ukrainian software company founded in 2017 and headquartered in Kyiv, that develops a combined CRM and ERP system targeted at small, medium, and large Ukrainian businesses. The product is offered through six corporate configurations — START CRM, CRM, PROJECT, RETAIL, ERP, and MAX — alongside a free cloud tier with usage caps, available either as a monthly cloud subscription or as a perpetual on-premise (box) license. The platform consolidates more than 150 functional modules spanning sales pipeline, project management (Scrum/Agile/Waterfall), retail and warehouse operations, HR, document flow, telephony, marketing automation, and analytics, plus over 20 industry-specific configuration packs for IT/advertising, retail, finance, services, education, and healthcare verticals. Native mobile applications exist for iOS, Android, Windows, and macOS, and the system exposes a REST API and Webhooks via the Developer Tools add-on. Deep localization — including integrations with Ukrainian marketplaces (Prom, Rozetka, Allo, F.UA), delivery carriers (Nova Poshta, Ukrposhta, Meest, Justin), fiscal-compliance tooling (Checkbox RRO), electronic document flow (Vchasno), and local banks (PrivatBank, Monobank) — anchors the product inside the Ukrainian SMB and mid-market segment. The company claims 170,000+ monthly active users.

Revenue is generated through five streams: monthly cloud subscriptions (tiered by user count), one-time perpetual box licenses, an add-ons store with monthly-module fees, professional services (implementation, configuration, training, migration, hosting), and franchise/white-label licensing. Go-to-market combines direct sales (website, phone, demos), a self-serve freemium cloud tier, and a structured partner program offering dealers 20%+ discounts and certified integrators who derive revenue from implementation and consulting services. The company is independently owned, has not raised outside capital, reports 13 employees, has earned ISO 27001:2013 certification, and has won multiple consecutive 'Вибір Країни' and 'Ukrainian People's Prize' awards between 2019 and 2025.

Name

Perfectum CRM+ERP

Legal name

Perfectum CRM+ERP

Website

https://perfectum.ua

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Business Management Software (CRM/ERP)

NAICS

Software Publishers (51321), Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Core ERP Suites (Financials, Procurement, Projects) (HDAEAEAA)

Keywords

• CRM software
• ERP systems
• Business process automation
• Customer relationship management
• Retail management software

Headquarters

HQ city

Kyiv

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Cloud Subscription: Monthly subscription fees for cloud-hosted CRM+ERP versions (CRM, Project, RETAIL, MAX) with tiered pricing per number of users. Includes hosting, updates, and access to add-ons store.
2. Box License (One-time Purchase): Perpetual license purchase for on-premise installation with one-time payment. Additional packages available for Client Portal, Developer Tools, Production, and HRM modules.
3. Add-ons Store / Modules: 150+ functional modules available for purchase including delivery modules, IP telephony, SMS/Email, banking integrations, payment services, and advanced features. Pricing varies per module.
4. Professional Services: Implementation, configuration, migration from other CRMs, corporate training, integration services, and ongoing support. Includes installation, system setup, and hosting services.
5. Franchise and White Label: Franchise opportunities and white label CRM licensing for partners to brand and resell the system under their own name.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Perfectum CRM+ERP develops and sells a unified CRM+ERP system available as a cloud subscription (CRM, PROJECT, RETAIL, MAX, and FREE tiers) or as a perpetual on-premise box license, supplemented by five additional paid packages (Client Portal/Partner Portal, HRM, Developer Tools, Production, No-code Tools) and 150+ functional add-on modules covering sales, project management, retail/warehouse operations, HR, finance, telephony, messengers, payments, and analytics, targeting small, medium, and large Ukrainian businesses.

Product overview

Perfectum CRM+ERP is a Ukrainian box/cloud CRM+ERP system for small, medium, and large businesses, developed since 2017. The product portfolio spans six corporate versions (START CRM, CRM, PROJECT, RETAIL, ERP, MAX) plus a FREE cloud tier, offered as either a perpetual box license or monthly cloud subscription. The core platform is supplemented by five additional paid packages: Client Portal (PRM) at 39,600 UAH, Developer Tools at 34,560 UAH, HRM at 84,000 UAH, Production at 89,856 UAH, and No-code Tools, alongside 150+ functional modules in the add-ons marketplace (spanning delivery integrations, telephony, marketing, finance, HR, analytics, and business process automation). Over 20 industry-specific solutions target IT/advertising, retail, finance, services, education, and healthcare sectors. The system supports REST API and Webhooks via the Developer Tools package, and includes mobile apps for iOS, Android, Windows, and macOS. Recent updates include version 4.3 of the Consultant (live chat) module, version 1.9 of the Ringostat integration (with audio transcription), version 3.1 of the Zoom integration (with AI Companion summaries), version 6.3 of the Binotel telephony module, version 3.1 of the Courses module, and version 1.2 of the Employee Mental State module.

Differentiator

Problem solved

Functional benefit

Products and services

• START CRM Entry-level version of the Perfectum CRM+ERP platform designed for small businesses beginning automation, covering basic CRM functions such as lead, client, and sales management.
• CRM Version System for managing service sales including lead management, lead scoring, Facebook leads, commercial proposals, sales funnels, contracts, invoices, payments, 360-degree client view, messengers, and IP telephony.
• PROJECT Version Project management system supporting Scrum, Agile, and Waterfall methodologies, including task management, Gantt charts, time tracking, task timers and limits, and resource planning.
• RETAIL Version System for managing goods sales, including order management, warehouse accounting, procurement, supplier management, delivery service integrations (Nova Poshta, Ukrposhta, Meest, Justin, Zruchno), marketplace integrations (Rozetka, Prom, Allo, F.UA), software RRO (Checkbox), manufacturing, B2B store, POS terminal, and 1C integration.
• ERP Version Enterprise solution combining the CRM, PROJECT, and RETAIL versions, designed for companies engaged in both goods and services sales as well as project-based work.
• MAX Version Maximum configuration of the platform that includes CRM, PROJECT, RETAIL and all industry versions, covering all business types and industry-specific solutions.
• FREE Cloud Version Perpetual free cloud version of the platform with no time limit, including 200 items each for leads, commercial offers, invoices, payments, contracts, sales goals, products, and 360-degree clients, with up to 200 tasks and projects and weekly automatic updates.
• Client Portal (PRM) Customer-facing portal package (39,600 UAH perpetual) that extends the box system with client personal accounts, support module, client messaging, service e-shop, forum, and partner program (PRM) modules.
• Developer Tools Developer tools package (34,560 UAH perpetual) that provides access to REST API, Webhooks, self-customization programming module, plugin constructor for building new modules, and language variable editing module.
• HRM (Human Resource Management) Human resources management package (84,000 UAH perpetual) including employee mental state tracking, recruitment and hiring module, job board integrations (Robota.ua, Work.ua), company career site, offer management, recruiting efficiency reporting, recruitment funnel, employee achievements, payroll and settlement accounting, leave and absence tracking, bonus programs, testing, HR scenario constructor, and video library.
• Production Manufacturing module (89,856 UAH perpetual) including document approval workflow, technology cards for manufacturing, production module, POS terminal, and inventory/write-off management for the Retail, ERP, and MAX versions.
• No-code Tools No-code configuration tools including extended business process constructor (20,000 UAH), report constructor (10,000 UAH), new module constructor (10,000 UAH), and dashboard constructor (10,000 UAH).
• IT and Advertising Industry Solutions Industry vertical packages including Web Studio, Outsourcing Company, SEO Studio, Advertising Agency, Internet Provider, and Printing/Polygraphy solutions for IT and advertising sectors.
• Retail Industry Solutions Industry vertical packages for Online Store, Retail, Dropshipping, and Wholesale Trade businesses.
• Finance Industry Solutions Industry vertical packages for Consulting Company, Financial Company, Microcredit, Bank, and Insurance Company.
• Services Industry Solutions Industry vertical packages for Real Estate Agency, Construction Company, Law Firm, Translation Bureau, Transport Company, Manufacturing, Travel Agency, and Non-Profit Organization.
• Education Industry Solutions Industry vertical packages for Kindergarten, Secondary School, Vocational Education, Higher Education Institution, and Courses.
• Healthcare Industry Solutions Industry vertical packages for Medical Clinic, Dentistry, Laboratory Research, and Fitness Center.
• Mobile Applications (iOS, Android, Windows, macOS) Native mobile applications for iOS (App Store), Android (Google Play), Windows desktop, and macOS for accessing the Perfectum CRM+ERP platform on any device.
• CRM Implementation Services Concept development and implementation services for Perfectum CRM+ERP deployment, including business analysis, configuration, and go-live support (from 20,000 UAH across all versions).
• Corporate Training Corporate training services delivered by the Perfectum training center to help teams learn system principles and effective usage techniques (4,000 UAH per session across all versions).
• System Setup Service System configuration and setup service for initial Perfectum CRM+ERP installation (15,000 UAH across all versions).
• Migration Services Migration services for transitioning from other CRM systems to Perfectum CRM+ERP.
• Perfectum CRM Franchise Franchise program allowing partners to resell and implement Perfectum CRM+ERP under an established brand and business model.
• White Label CRM White-label offering allowing partners to rebrand Perfectum CRM+ERP and resell it under their own company name.

Quantifiable outcome

• 170,000+ monthly active users across Ukrainian businesses
• +1 more outcomes

Named customers12 records

Segments7 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration54 records

AI capability2 records

Feature6 records

Partnerships

15 partnerships are on record, tiered core.

• BinotelcoreTechnology or IntegrationIP telephony integration partner providing call tracking, call history, and communication management within the CRM system. Multiple module updates and improvements released (version 6.3).
• RingostatcoreTechnology or IntegrationCall tracking and analytics integration with features including call transcription to text, number ignoring functionality, and call history management. Module version 1.9 released with AI transcription capabilities.
• ZoomcoreTechnology or IntegrationVideo conferencing integration with AI Companion summary support, pop-up video player functionality, and meeting management within the CRM. Module version 3.1 available.
• Nova PoshtacoreTechnology or IntegrationIntegration with Nova Poshta delivery service for shipment tracking, delivery management, and address validation within the retail module.
• LiqpaycoreTechnology or IntegrationOnline payment gateway integration for accepting bank card payments directly within the CRM system.
• WayforpaycoreTechnology or IntegrationOnline payment processing integration for merchant payment acceptance.
• PrivatbankcoreTechnology or IntegrationBank statement integration with Privatbank for financial reconciliation and transaction tracking.
• MonobankcoreTechnology or IntegrationBank statement integration with Monobank for financial reconciliation.
• PromcoreTechnology or IntegrationMarketplace integration with Prom.ua for product synchronization and order management.
• RozetkacoreTechnology or IntegrationMarketplace integration with Rozetka for product listing and order synchronization.
• CheckboxcoreTechnology or IntegrationSoftware RRO (cash register) integration for compliance with Ukrainian fiscal requirements.
• VchasnocoreTechnology or IntegrationElectronic document flow integration with Vchasno service for legal document transmission.
• 1CcoreTechnology or IntegrationIntegration with 1C accounting software for data synchronization with popular accounting systems.
• Dealer PartnerscoreChannel Partner/ Reseller/ DistributorPartner program for resellers offering discounts from 20% on each client purchase. Dealers can sell box and cloud versions with no restrictions on business type.
• Integrator PartnerscoreImplementation/ SI/ Consulting PartnerCertified integrators provide implementation, configuration, training, consulting, and support services. Main income from additional services rather than just license sales. Competencies include CRM implementation, business analysis, training, hosting, integrations, mobile apps, and large enterprise deployments.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Odoo: Open-source ERP and CRM suite with modular architecture covering sales, inventory, manufacturing, HR, and e-commerce. Broader global reach and larger ecosystem; competes for the same SMB/mid-market segment seeking affordable all-in-one business software.
• HubSpot: Global CRM platform with marketing, sales, service, and operations hubs. While less ERP-oriented, it competes for the same Ukrainian SMB/mid-market customers seeking CRM-led business automation with freemium entry point.
• Zoho: Global CRM and business applications suite with 40+ apps covering sales, marketing, finance, HR, and project management. Broader product portfolio and global brand; competes for SMB and mid-market customers seeking integrated business software.

Direct peers

• KeyCRM: Ukrainian CRM platform focused on e-commerce, retail, and marketplace order management. Comparable target customer (Ukrainian online retailers), overlapping marketplace integrations (Prom, Rozetka), and similar subscription pricing model.
• Pipedrive: SMB-focused sales CRM with visual pipeline management and strong international footprint. Directly comparable on the sales-CRM core of Perfectum's offering for small business customers.
• Creatio: Low-code CRM and BPM platform originating from the CIS region with global presence. Competes for the same mid-market customers seeking unified CRM + business process automation, with stronger enterprise positioning.
• Bitrix24: Ukraine-origin CRM+ERP/collaboration suite offering sales, projects, HR, and contact center in a single platform. Closest direct competitor to Perfectum, with broader international reach and larger headcount but overlapping SMB/mid-market positioning.
• amoCRM: SMB-focused CRM with messenger-first sales pipeline approach, originating from the CIS region. Directly competes for Ukrainian SMB customers seeking affordable sales automation with strong messenger/chat integrations.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCkdWUnycSwtRkkOPe3j2gAg
• Facebookfacebook.com/perfectumcrm
• LinkedInlinkedin.com/company/perfectum-crm-erp

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Perfectum CRM+ERP