What SquadStack.ai does

SquadStack.ai (legally Squadrun Solutions Pvt Ltd) is a Noida-headquartered AI SaaS company that builds Voice AI Agents for Indian enterprise sales, customer support, workforce hiring, and loan EMI collections. Its flagship Humanoid AI Agent Stack is anchored by proprietary speech models trained on 600M+ minutes of real Indian contact center audio and a Conversational Superintelligence layer built on 300M+ minutes of conversational data and 400M+ consumer interactions. The platform supports 8+ Indian languages with native code-switching, operates at 40 Lakh+ (4M+) AI calls daily with 90% lead connectivity, and was the first Voice AI Agent to pass the Turing Test for Contact Centers (81% of BFSI leaders identified it as human in blind tests at Global Fintech Fest, October 2025). Recent product extensions include the Humanoid Vision Agent for multimodal image-aware conversations and the In-App Voice AI Assistant for embedded voice guidance, with a flagship agentic deployment (VANI) jointly built with IndiaMART handling 1 lakh+ buyer-seller conversations daily.

The company sells through an enterprise field sales motion with quote-based hybrid pricing (subscription plus usage tied to call volume) and serves 50+ large enterprise customers across BFSI (PhonePe, Angel One, Upstox, IIFL Finance, HDFC Life, Kotak), logistics and quick commerce (Delhivery, Shiprocket, ekart, Swiggy, Shadowfax, WheelsEye), e-commerce and marketplaces (IndiaMART, Justdial, redBus), education (Amity University, Classplus, Unacademy, NIIT), and consumer (Eureka Forbes, Traya). It holds ISO 27001:2022, ISO 27701, SOC 2 Type II, DPDP and TRAI compliance, and integrates with major CRMs (Salesforce, Zoho, HubSpot, LeadSquared), CDPs, dialers, and data warehouses. SquadStack has raised approximately $24.6M in disclosed funding since 2015, most notably a $17.5M round in August 2022 led by Bertelsmann India Investments with Blume Ventures and Chiratae Ventures, and is now targeting expansion into Southeast Asia and MENA alongside continued penetration of India's ~1,000 large enterprises.

Name

SquadStack.ai

Legal name

Squadrun Solutions Pvt Ltd

Website

https://squadstack.ai

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

251–500 employees

Short description

SquadStack.ai builds Voice AI Agents for Indian enterprise sales, support, hiring, and collections, powered by proprietary speech models trained on 600M+ minutes of Indian contact center audio. The Noida-headquartered SaaS company serves 50+ large enterprises including IndiaMART, PhonePe, Swiggy, and Delhivery across 8+ Indian languages.

Ownership category

akta.pro rank

Product category

Conversational AI / Voice AI Platform

NAICS

Software Publishers (51321), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)

akta.pro secondary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

Keywords

• Voice AI agents
• Conversational AI platform
• AI sales automation
• AI customer support software
• Contact center AI

Headquarters

HQ city

Noida

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Infrastructure, Marketing or Sales, Others

Revenue model

1. Voice AI SaaS Subscription: Primary revenue stream from enterprise SaaS subscription for SquadStack's Humanoid AI Agent Stack, Conversational Superintelligence platform, In-App Voice AI Assistant, AI Call Quality Analysis, and Analytics & Reporting modules. Pricing is quote-based (not publicly disclosed) with 'Book a Demo' as the standard call-to-action. Customers are billed based on enterprise contracts with usage tied to call volume.
2. Usage-Based Voice AI Calls: Revenue scales with the volume of AI Voice Agent calls handled, currently processing 40 Lakh+ (4M+) AI calls daily for India's leading consumer brands. The platform charges enterprise customers based on volume of concurrent calls and conversation outcomes, with pricing tied to call minute consumption.
3. Managed Services / Implementation: Forward-deployed engineers, product managers, and data scientists are provided to enterprise customers as part of the engagement to integrate systems, configure agent prompts, design call flows, and continuously optimize business metrics.

Pricing tiers

Go-to-market motion4 records

Distribution channels1 record

Marketing channels10 records

Core offering

SquadStack.ai builds and sells an enterprise Voice AI Agent platform — the Humanoid AI Agent Stack with a Conversational Superintelligence layer — that runs AI-driven sales, customer support, loan EMI collections, and workforce-hiring conversations over voice, WhatsApp, SMS, and in-app channels in 8+ Indian languages. The platform handles 40 Lakh+ AI calls daily for 50+ large enterprise customers in India, with quote-based subscription plus usage-based pricing and forward-deployed engineers for integration.

Product overview

SquadStack.ai offers a unified Voice AI Agent platform for Indian enterprises, anchored by the Humanoid AI Agent Stack and overlaid with the Conversational Superintelligence intelligence engine. The Humanoid AI Agent Stack is the core product, providing revenue-driven Voice AI Agents that qualify, convert, retain, onboard, upsell, and cross-sell at scale across sales, workforce hiring, loan EMI collections, and customer support use cases. Conversational Superintelligence is the intelligence layer that powers contextual preparation before calls, real-time adaptive steering during calls, and Voicecore insights after calls. Several add-on modules extend the stack: the In-App Voice AI Assistant for in-browser/in-app voice guidance, AI Call Quality Analysis for dual-layer AI + human QA across 23 parameters, Analytics & Reporting for end-to-end campaign and lead-journey visibility, and Lead Management & Omnichannel Outreach for deduplication, DND compliance, prioritization, workflow orchestration, and fraud prevention. The flagship customer-specific deployment is VANI, an agentic AI system built jointly with IndiaMART and described as India's largest agentic AI system in live commerce, autonomously handling 1 lakh+ buyer-seller conversations daily. Together these products form a single AI-led sales, support, collections, and hiring stack trusted by brands such as IndiaMART, Justdial, Swiggy, Upstox, redBus, Eureka Forbes, Angel One, PhonePe, BankBazaar, Delhivery, Shiprocket, Amity University, and IIFL Finance.

Differentiator

Problem solved

Functional benefit

Products and services

• Humanoid AI Agent Stack Voice AI Agent platform that handles live inbound and outbound sales, customer support, loan EMI collections, and workforce hiring conversations in 8+ Indian languages with 90% lead connectivity, 30%+ higher conversions, omnichannel engagement (call, WhatsApp, SMS, in-app), AI + human quality monitoring, real-time human handoff, persistent memory, and built-in RBI/SEBI/IRDAI/TRAI/DPDP compliance. Designed for large Indian enterprises in BFSI, e-commerce, logistics, education, and OTT.
• Conversational Superintelligence Intelligence engine layered over the Voice AI Agents that handles pre-call preparation (propensity-based lead prioritization, dynamic persona selection), real-time in-call adaptive steering (live conversion probability, emotion detection, hyper-relevant messaging, adaptive speech modulation), and post-call Voicecore insights. Built on 300M+ minutes of sales training data and 400M+ consumer interactions across 15K+ pincodes.
• In-App Voice AI Assistant Agentic conversational layer that delivers real-time voice guidance directly inside any webpage or app without redirects or wait times, targeting the documented drop-off where up to 60% of high-intent customers abandon digital journeys during early exploration. Early pilots across BFSI, automotive, ecommerce, education, and travel showed measurable reductions in drop-off rates and improved conversion velocity.
• Humanoid Vision Agent Multimodal voice AI system that analyzes product images, listings, and seller data before initiating sales interactions. Combines image understanding with voice AI in a single pipeline to qualify buyers with physical-store precision, deployed for an international car manufacturer with significant sales conversion uplift.
• AI Call Quality Analysis Dual-layer AI + human call quality analysis with 12% smart sampling rate across 23 quality parameters, customizable filter analytics, deterministic bias-free assessments, and faster feedback loops via a Call Quality Dashboard. Targeted at enterprise contact centers needing audit-grade QA.
• Analytics & Reporting Analytics and reporting module providing 100% transparency on weekly and monthly trends across leads, calls, connectivity, quality, turnaround time, conversions, and cost of sale, with 100% call recordings, compliance adherence tracking, and AI-assisted audit-trail quality checks.
• Lead Management & Omnichannel Outreach Lead management module with de-duplication, DND checks, FIFO/LIFO prioritization, dynamic workflow builder, connectivity engine, lead matching, omnichannel outreach across call, email, SMS, WhatsApp, and IVR, and fraud-prevention controls to ensure no leads slip through the cracks with real-time funnel visibility.

Named customers52 records

Segments11 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability16 records

Feature14 records

Partnerships

19 partnerships are on record, tiered flagship strategic partner, key customer and case study partner, infrastructure technology partner, major integration partner, standard integration partner, education vertical integration partner, education/lending integration partner, customer data platform integration partner, dialer integration partner, communication integration partner and data infrastructure partner.

• IndiaMARTflagship strategic partnerStrategic or Co-development PartnerIndiaMART and SquadStack.ai co-developed and deployed VANI, described as India's largest agentic AI system in live commerce, autonomously handling over 1 lakh buyer-seller conversations daily. The system achieved 20% higher conversion rates, 95% accuracy, and 15% lower cost per confirmed lead. Deployment took 3 months from pilot to full-scale production. The system was built inside IndiaMART's stack, with Tamil, Hindi, and English language support, visual intelligence, and persistent memory across buyer journeys. IndiaMART serves as a flagship reference customer and co-development partner.
• STAGE (OTT Platform)key customer and case study partnerStrategic or Co-development PartnerSquadStack.ai announced a successful partnership with STAGE, India's leading regional OTT platform, deploying its Humanoid AI Agent Stack to transform customer support operations. Within six weeks, STAGE achieved 55% call deflection, 86% CSAT, and 70% reduction in support costs. AI agents trained on 600M+ real customer conversations enabled support in local dialects including Haryanvi, Rajasthani, and Bhojpuri.
• CoreWeaveinfrastructure technology partnerTechnology or IntegrationCoreWeave announced Serverless RL as its first product collaboration following acquisitions of OpenPipe and Weights & Biases. SquadStack.ai is an early adopter of the platform. The platform delivers nearly 1.4x faster AI agent training speeds and 40% lower costs compared to local H100 GPU environments, addressing the straggler problem through multiplexing across CoreWeave's GPU cluster.
• Salesforcemajor integration partnerTechnology or IntegrationSalesforce is one of SquadStack's primary CRM integration partners, enabling two-way CRM integrations for real-time lead status updates, call notes, dispositions, and next steps.
• Zohomajor integration partnerTechnology or IntegrationZoho CRM integration for real-time lead status updates, disposition syncing, and renewal tracking, enabling enterprise customers to maintain full visibility without switching tools.
• Hubspotstandard integration partnerTechnology or IntegrationHubSpot CRM integration part of SquadStack's enterprise integration ecosystem.
• Merittoeducation vertical integration partnerTechnology or IntegrationMeritto (formerly NoPaperForms) CRM integration for the education vertical, supporting counselling session booking, application follow-ups, and disposition syncing for university and EdTech customers like Amity University and ClassPlus.
• LeadSquarededucation/lending integration partnerTechnology or IntegrationLeadSquared CRM integration for education, lending, and customer support use cases, supporting real-time lead status updates and appointment booking.
• WebEngagecustomer data platform integration partnerTechnology or IntegrationWebEngage Customer Data Platform integration for unified customer profiles and engagement orchestration.
• MoEngagecustomer data platform integration partnerTechnology or IntegrationMoEngage Customer Data Platform integration for engagement and customer journey orchestration.
• Clevertapcustomer data platform integration partnerTechnology or IntegrationCleverTap Customer Data Platform integration for engagement orchestration.
• Netcorecustomer data platform integration partnerTechnology or IntegrationNetcore Customer Data Platform integration for engagement orchestration.
• Exoteldialer integration partnerTechnology or IntegrationExotel dialer and communication integration for outbound calling infrastructure.
• Knowlaritydialer integration partnerTechnology or IntegrationKnowlarity (nowlarity) dialer and communication integration for outbound calling infrastructure.
• Ozoneteldialer integration partnerTechnology or IntegrationOzonetel dialer and communication integration for outbound calling infrastructure.
• Gupshupcommunication integration partnerTechnology or IntegrationGupshup communication platform integration for WhatsApp messaging and conversational engagement.
• Google BigQuerydata infrastructure partnerTechnology or IntegrationBigQuery data and reporting integration for enterprise analytics and reporting workflows.
• AWS Redshiftdata infrastructure partnerTechnology or IntegrationRedshift data and reporting integration for enterprise analytics workflows.
• Amazon S3data infrastructure partnerTechnology or IntegrationAWS S3 data and reporting integration for enterprise analytics workflows.

Scale indicators15 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Kore.ai: Global enterprise conversational AI platform with an Experience Optimization (XO) platform supporting voice and digital agents across BFSI, healthcare, and retail. Broader incumbent that competes with SquadStack.ai for large enterprise voice-agent deployments, particularly in regulated BFSI.
• Ozonetel: Hyderabad-based cloud contact center and AI-driven outbound calling platform serving Indian enterprises. Comparable to SquadStack.ai on enterprise voice automation, dialing infrastructure, and CRM-integrated campaigns, with overlapping BFSI and e-commerce customers.
• Exotel: Bengaluru-based cloud telephony and customer engagement platform widely used by Indian enterprises for outbound/inbound voice, with growing AI agent capabilities. Competes with SquadStack.ai at the telephony and voice-communication layer and is also an integration partner.

Direct peers

• Mihup Communications: Kolkata-based conversational AI platform focused on Indian-language voice assistants for contact centers, customer support, and automotive OEMs. Directly comparable to SquadStack.ai's India-specific speech recognition and voice agent offering for enterprise contact-center use cases.
• Yellow.ai: India-headquartered conversational and voice AI platform serving large enterprises across BFSI, retail, and healthcare with multi-language agent automation. Direct competitor to SquadStack.ai in the Indian enterprise voice-agent market with comparable use cases (sales, support, collections) and a similar enterprise-led GTM model.
• Gnani.ai: Bengaluru-based voice AI company specializing in multilingual speech recognition and conversational AI for Indian languages (Hindi, Tamil, Telugu, Kannada, etc.). Directly comparable to SquadStack.ai's India-language speech-model approach and serves overlapping BFSI and enterprise customers.
• Haptik: Mumbai-based conversational AI company (acquired by Reliance Jio) building AI agents for customer support, sales, and marketing across Indian enterprises. Directly competes with SquadStack.ai in voice-led enterprise conversations, particularly in BFSI and telecom verticals.
• Observe.AI: US-headquartered conversation intelligence and voice AI platform for contact centers, with deployments in Indian BPOs and enterprises. Comparable to SquadStack.ai in AI-driven call analysis, agent coaching, and voice automation, particularly for BFSI and BPO customers operating in India.
• Verloop.io: Bengaluru-based conversational AI platform specializing in customer support automation for enterprises across BFSI, e-commerce, and travel. Direct competitor to SquadStack.ai on multilingual voice and chat agent capabilities for Indian enterprises.

Emerging players

• Floatbot.AI: US/India-based conversational AI platform offering voice and chat AI agents for BFSI, insurance, and customer support. An emerging player in the enterprise voice-AI space with overlapping use cases in lending, collections, and customer engagement similar to SquadStack.ai.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SquadStackAI
• LinkedInlinkedin.com/company/squadstack
• Instagraminstagram.com/squadstackteam

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds8 records

Investors16 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SquadStack.ai