Aloware
- Company typePrivate
- Founded2018
- HeadquartersLos Angeles, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
Aloware firmographics
Firmographics- Name
- Aloware
- Legal name
- Aloware, Inc.
- Website
- https://aloware.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Aloware industry classification
Industry- Product category
- Cloud Contact Center Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Customer Service, Support & Contact Center CRM (HDAEAFAC), Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Aloware is headquartered
LocationHeadquarters
- HQ city
- Los Angeles
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Aloware business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Monthly or annual subscription for contact center software access. Base pricing starts at $30 per agent monthly for core calling and texting with CRM integration.
- AI Voice Agent - Per-Minute: Usage-based per-minute pricing for AI voice agent usage. Most teams land between $0.07 and $0.20 per minute depending on LLM, voice, and telephony choices selected. Customizable based on expected monthly call volume.
- AI Voice Agent - Outcome-Based: Alternative outcome-based pricing model where customers pay per booked appointment or qualified lead instead of per minute. Available for teams that prefer performance-based pricing.
- Free Trial: 7-day free trial for new users to test the platform before purchasing. Account not charged and subscription suspended until upgraded to paid version.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Core Contact Center - Starting at $30/agent/month |
| Usage-based | Pay-as-you-go | AI Voice Agent - Per-Minute Plan |
| Outcome Based/ Performance | Monthly | AI Voice Agent - Outcome-Based |
| Freemium | Pay-as-you-go | Free Trial - 7 Days |
Go-to-market motion3 records
Distribution channels6 records
Marketing channels12 records
Aloware product offering
Product offeringCore offering
Aloware sells an AI-powered cloud contact center platform that combines a sales power dialer, two-way business SMS, and AloAi no-code AI voice agents with native CRM integrations (HubSpot, Salesforce, Zoho, Pipedrive, HighLevel, Guesty). The offering targets sales teams, SDRs, and customer support operations with compliant outbound calling, AI conversation analytics, and automated workflows priced per agent monthly and per AI minute.
Product overview
Aloware is an AI-powered cloud contact center platform built for sales and customer service teams. The core offering centers on Contact Center Software integrated with CRM systems, complemented by the Sales Power Dialer and Business SMS as primary communication tools. The product portfolio includes AI voice and SMS automation products (AloAi Voice Agent, AI SMS Bot), compliance tools (Compliant Calling, NumberGuard), and specialized add-ons (Branded Calling, RCS Messaging, Local Presence, Bulk SMS). AI capabilities are deeply embedded throughout, including AI Voice Analytics, AI Conversation Insights, and AI Receptionist features. All products are designed to integrate natively with leading CRMs (HubSpot, Salesforce, Zoho, Pipedrive, HighLevel) and operate via a unified platform architecture with modular add-ons.
Differentiator
Problem solved
Functional benefit
Brands
- AloAi: AI-powered voice agent product line for automating call handling, lead qualification, appointment booking, and customer service across multiple industries including legal, insurance, healthcare, automotive, finance, real estate, and e-commerce.
Products and services
- Contact Center Software Cloud-based contact center platform providing compliant calling and texting, AI conversation insights, call routing, and real-time sync of customer interactions with leading CRMs, designed for sales and support teams at SMB, mid-market, and enterprise organizations.
- Sales Power Dialer Automated CRM-integrated power dialer that builds call queues from CRM lists, drops voicemails, applies forced dispositions, supports warmups, and prioritizes hot leads to boost sales rep productivity.
- Business SMS Two-way business SMS texting platform that enables sales and support teams to send and receive text messages with leads and customers directly from the integrated CRM.
- AloAi Voice Agent No-code 24/7 AI voice agent built natively on the Aloware platform that automates inbound and outbound call handling, qualifies leads, books appointments, and updates CRM records in real time using large language models.
- AI SMS Bot AI-powered two-way SMS chatbot that automates inbound and outbound text outreach, qualifies leads, and holds natural-language follow-up conversations with prospects and customers.
- AI Voice Analytics AI-driven voice analytics product that automatically transcribes calls, detects sentiment trends, and tracks keywords across the team to surface performance and coaching insights.
- AI Conversation Insights AI-generated call summaries and conversation intelligence product that highlights action items, solutions pitched, and customer concerns after every call without requiring manual listening.
- AI Receptionist AI-powered virtual receptionist that picks up overflow and after-hours calls, takes messages, qualifies leads, and schedules callbacks to ensure no inbound call is missed.
- Branded Calling Branded outbound calling product that displays the verified business name and logo on recipient phones during inbound calls to increase trust, answer rates, and carrier approval.
- RCS Messaging Rich Communication Services (RCS) messaging product that delivers enhanced business messaging with rich cards, suggested actions, and higher engagement than traditional SMS.
- Intelligent Voice Assistant (IVA) AI-powered intelligent voice assistant providing conversational automation for managing inbound and outbound phone traffic at scale.
- Bulk SMS SMS broadcast product that enables businesses to send compliant high-volume text messages to large lists of leads to promote offers, filter responses, and re-engage stalled deals.
- Compliant Calling Outbound compliance product that simplifies CNAM, STIR/SHAKEN, and A2P 10DLC registration to increase call pickup rates and ensure regulatory compliance for calling and SMS campaigns.
- NumberGuard Carrier-verified identity management solution that protects outbound outreach from spam labeling and ensures calls and texts reach intended recipients.
- Local Presence Dialing product that matches prospects' local area codes to increase cold call pickup rates and the perceived local relevance of outbound calls.
- Phone Number Validator Phone number validation product that verifies phone numbers for deliverability and regulatory compliance before outreach campaigns are launched.
- Sales Automation Sales automation product that uses real-time CRM data to build call queues, prioritize hot leads, schedule outreach, and route conversations to the right rep at the right time.
- CSAT Customer satisfaction measurement product that collects and analyzes CSAT scores across phone and SMS interactions to track customer experience quality.
- Form2Call Lead conversion product that converts website form submissions into outbound phone calls, enabling instant follow-up on inbound web leads.
- Form2Text Lead conversion product that converts website form submissions into SMS messages for immediate text-based engagement with inbound web leads.
Quantifiable outcome
- Tripled homes under contract acquisition using SMS marketing and dialer combined
- +4 more outcomes
Companies that use Aloware
Customer profileNamed customers10 records
Segments14 records
Ideal customer profiles3 records
Aloware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability9 records
Feature11 records
Aloware partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered core and secondary.
- HubSpotcoreNative HubSpot integration for call and text logging, power dialer for CRM lists, SMS support in HubSpot workflows, and rep activity tracking in reports. Listed in HubSpot marketplace.
- SalesforcecoreDeep Salesforce integration with power dialer using Pipedrive lists and views, SMS automation, and automatic phone data logging. Listed on Salesforce AppExchange.
- ZohocoreZoho CRM integration for automated call and text data logging, with trigger capabilities for power dialer and SMS sequences from Zoho actions.
- HighLevelcoreIntegration with GoHighLevel platform to automate outreach to HighLevel contacts, centralize communications, and analyze performance.
- PipedrivecorePipedrive CRM integration enabling call and text logging, power dialer for Pipedrive lists and views, and automatic activity tracking.
- GuestycoreGuesty property management integration for instant call and SMS logging, with guest data syncing back to Aloware for pre-call context.
- ZapiercoreZapier integration enabling Aloware data to trigger external workflows or external events to trigger Aloware sequences. Forms can now send texts via Zapier automation.
- GongsecondaryGong analytics integration to instantly send calls and recordings to Gong for advanced conversation intelligence and agent coaching.
- SlacksecondarySlack integration for team communication and notifications within the Slack platform.
- FacebooksecondaryFacebook integration for social media messaging and advertising lead capture within the Aloware platform.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Aloware competitors and assessment
Company assessmentDirect peers
- Aircall: Aircall is a leading cloud-based CCaaS platform for SMB and mid-market sales/support teams with native CRM integrations, power dialer, and AI features. Aloware explicitly lists Aircall on its comparison pages and competes head-to-head for the same sales-team buyer.
- JustCall: JustCall is a cloud phone system with SMS, calling, AI voice agents, and deep CRM integrations targeted at sales and support teams. Aloware lists JustCall as a direct competitor and serves an overlapping SMB/mid-market segment with similar feature scope.
- Kixie: Kixie is a sales dialer and conversation intelligence platform tightly integrated with HubSpot, Salesforce, Pipedrive, and Zoho. It targets the same SDR/sales-team buyer Aloware prioritizes and is listed as a direct comparison.
- Dialpad: Dialpad is an AI-powered communications platform offering voice, messaging, and contact center with native AI transcription and coaching. Aloware lists Dialpad as a competitor, and both target sales-driven organizations with embedded AI as a differentiator.
- PhoneBurner: PhoneBurner is a power dialer for high-volume outbound calling with CRM integrations and voicemail drops. Aloware lists it as a direct competitor serving the same high-volume outbound sales use case.
- Orum: Orum is an AI-powered parallel dialer for outbound sales teams, emphasizing speed-to-lead and CRM integration. Aloware lists Orum as a direct competitor for high-velocity outbound SDR workflows.
- Nooks: Nooks is an AI-powered virtual salesfloor and parallel dialer for SDR/BDR teams. Aloware explicitly lists Nooks as a comparable on its comparison pages, competing for AI-forward outbound sales organizations.
- Ring.io: Ring.io is a CRM-native sales dialer with AI-powered coaching and call recording, focused on Salesforce/HubSpot-led sales teams. It competes directly with Aloware's power dialer and AI conversation insights for the same SDR persona.
Broad incumbents
- Five9: Five9 is a publicly traded, established cloud contact center provider serving large enterprise customers. It competes broadly in the CCaaS category Aloware operates in but with substantially larger deployments and a more enterprise-focused GTM.
- Talkdesk: Talkdesk is an enterprise-grade AI contact center platform with broad industry coverage and significantly larger scale. Overlaps with Aloware on cloud contact center functionality but skews upmarket and broader in portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks5 records
Key highlights7 records
Customer concentration
Aloware social profiles
Digital presenceAloware compliance and trust
Trust signalCompliance4 records
Aloware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aloware leadership team
Management profileNumber of profiles
Profiles3 records
Aloware funding detail
Funding detailFunding overview
Funding rounds3 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aloware M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aloware
What does Aloware do?
Aloware sells an AI-powered cloud contact center platform that combines a sales power dialer, two-way business SMS, and AloAi no-code AI voice agents with native CRM integrations (HubSpot, Salesforce, Zoho, Pipedrive, HighLevel, Guesty). The offering targets sales teams, SDRs, and customer support operations with compliant outbound calling, AI conversation analytics, and automated workflows priced per agent monthly and per AI minute.
Is Aloware a public or private company?
Aloware is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Aloware founded?
Aloware was founded in 2018. It employs 51 to 100 people.
Where is Aloware based?
Aloware is headquartered in Los Angeles, United States, in the North America region.
How does Aloware make money?
Four revenue lines are on record. SaaS Subscription is the primary driver. The others are AI Voice Agent - Per-Minute, AI Voice Agent - Outcome-Based and free Trial.
Who are Aloware's main competitors?
Direct peers on record are Aircall, JustCall, Kixie, Dialpad, PhoneBurner, Orum, Nooks and Ring.io. Broad incumbents are Five9 and Talkdesk.
Does Aloware have an API?
Yes. Aloware offers API access for third-party integrations and messaging. The terms of service reference using Aloware API for messaging purposes, and customers can use the API for automating outreach. MCP (Model Context Protocol) is available as shown in the main navigation linking to /mcp endpoint.
What industry is Aloware in?
Aloware's product category is Cloud Contact Center Software. Its primary akta.pro industry code is HDAIAHAF, Contact Center (CCaaS) & Customer Engagement Voice, with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 5182 and its SIC code is 7372.