UniHop
UniHop is a B2B monitored last-mile delivery coordination platform that aggregates third-party couriers for local businesses across all 50 US states and select Canadian markets, serving restaurants, caterers, florists, bakeries, and retailers with per-delivery pricing.
- Company typePrivate
- Founded2021
- HeadquartersMiami, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What UniHop does
UniHop is a B2B last-mile delivery coordination platform that serves local businesses across the United States and select Canadian markets. Rather than operating its own fleet or consumer-facing marketplace, the company aggregates independent third-party couriers and overlays a software platform with live human dispatch monitoring, real-time GPS tracking, white-label SMS status updates, and photo proof of delivery. The platform is accessed through a self-serve web portal, REST API, Shopify integration, Zapier/Make workflows, or CSV upload, supporting both one-off orders and recurring multi-stop routes.
UniHop offers four productized delivery styles — Standard, Multi-Stop Routes, Special Handling, and Oversize (with white-glove option) — designed to match service level and pricing to job requirements across verticals including restaurants, caterers, florists, bakeries, meal prep operators, grocers, retailers, and furniture/appliance sellers. The core technology combines live order monitoring (5 AM to midnight daily) with 24/7/365 order acceptance and RS256 JWT-authenticated webhooks for system integration. Pricing is purely transactional — a base fee plus per-mile rate with no commission on order value, no minimum orders, and no subscriptions — positioning UniHop as a margin-friendly alternative to consumer delivery marketplaces that charge 15-30% commissions.
The company is privately held, incorporated in Wyoming as UniHop, LLC, and operates with 11-50 employees under founder and CEO Kyle Levy. Go-to-market combines self-serve onboarding for smaller accounts with sales-assisted conversations for multi-location and high-volume prospects. Coverage spans all 50 US states and select Canadian markets, with named SMB customer references concentrated in the bakery vertical. No funding rounds, revenue figures, or institutional investors are disclosed in available source material.
UniHop firmographics
Firmographics- Name
- UniHop
- Legal name
- UniHop, LLC
- Website
- https://unihop.app
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- UniHop is a B2B monitored last-mile delivery coordination platform that aggregates third-party couriers for local businesses across all 50 US states and select Canadian markets, serving restaurants, caterers, florists, bakeries, and retailers with per-delivery pricing.
- Ownership category
- akta.pro rank
UniHop industry classification
Industry- Product category
- Last-Mile Delivery Management Software
- NAICS
- Couriers and Express Delivery Services (492110), Local Messengers and Local Delivery (4922), Freight Transportation Arrangement (48851)
- SIC
- Trucking & Courier Services (No Air) (4210), Arrangement Of Transportation Of Freight & Cargo (4731), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Order Visibility, Status Notifications & Customer Tracking Portal (TLAEACAL)
Keywords
Where UniHop is headquartered
LocationHeadquarters
- HQ city
- Miami
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
UniHop business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Per-Delivery Pricing: UniHop charges a base fee plus a per-mile rate for each delivery. There are no commissions on order value and no minimum order requirements. Pricing varies by delivery style (Standard, Hybrid, Special Handling, Oversize) and vehicle type. This is a usage-based, transaction-level revenue model where customers pay per delivery with no recurring commitment.
- Multi-Stop Route Pricing: For recurring meal prep, bakery runs, and batch deliveries, UniHop offers multi-stop routes priced as a single route rather than separate orders, providing cost efficiency for high-volume recurring deliveries.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard Delivery - Everyday individual orders at lowest cost |
| Transaction based/ take rate | Pay-as-you-go | Multi-Stop Routes - Multiple drops on single route |
| Transaction based/ take rate | Pay-as-you-go | Special Handling - Dedicated driver pickup to drop-off |
| Transaction based/ take rate | Pay-as-you-go | Oversize - Large items with appropriate vehicles |
| Transaction based/ take rate | Pay-as-you-go | Custom Business Account Pricing |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels5 records
UniHop product offering
Product offeringCore offering
UniHop is a managed last-mile delivery coordination platform for local businesses that pairs a software platform with a live human dispatch team monitoring every delivery from pickup to drop-off. Businesses access the platform via a self-serve web portal, REST API, Shopify integration, or CSV upload, and choose from four delivery styles — Standard, Multi-Stop Routes, Special Handling, and Oversize — with no commissions on order value, no minimum orders, and pricing as a base fee plus per-mile rate across all 50 US states plus select Canadian markets.
Product overview
UniHop is a monitored last-mile delivery management platform for local businesses, combining a real-time software platform with a live human dispatch team that watches every delivery from pickup to drop-off. The core platform is supplemented by four distinct delivery styles: Standard Delivery (high-volume individual orders at lowest cost), Multi-Stop Routes (grouped multiple drops on a single planned route), Special Handling (dedicated driver for fragile, catering, and temperature-sensitive orders), and Oversize Delivery (large items via cargo vans, pickup trucks, and box trucks). Businesses access the platform via a web portal, API integration, Shopify connection, or CSV upload. Every delivery includes live GPS tracking, SMS status notifications branded to the business, and photo confirmation. Dispatch monitoring runs 5 AM–midnight daily, with order acceptance available 24/7/365. Coverage spans all 50 US states plus select Canadian markets.
Differentiator
Problem solved
Functional benefit
Products and services
- Standard Delivery High-volume individual order delivery at the lowest cost. A driver from the dispatch network picks up and delivers the order directly, targeting restaurants, retailers, and grocery businesses sending frequent individual orders.
- Multi-Stop Routes Delivery service grouping multiple orders into a single planned route priced as a route rather than separate orders. Designed for recurring meal prep runs, bakery batches, floral batches, and retail drops sharing a route.
- Special Handling Delivery service where one dedicated driver manages the order from pickup through drop-off and basic placement. Built for catering, fragile items, and temperature-sensitive orders requiring extra care throughout the lifecycle.
- Oversize Delivery Large item and furniture delivery service using SUVs, pickup trucks, cargo vans, and box trucks with a white-glove two-person team option. Multi-stop routes available with any vehicle type.
- UniHop Business Portal Web-based self-serve portal for placing one-off orders, managing recurring routes, viewing delivery history, and pulling reports. No development work required, suited for SMB and lower-volume businesses.
- UniHop REST API Programmatic REST API enabling POS systems, order management systems, and custom applications to create delivery orders, retrieve status, cancel orders, request price quotes, and check coverage. Uses RS256 JWT authentication and signed JWT webhook status events.
- Shopify Integration Integration with Shopify stores that automatically routes local delivery orders to UniHop when customers select local delivery at checkout. Order pickup, drop-off, notes, and timing flow through; fulfillment updates return to Shopify.
Quantifiable outcome
- No commission on order value versus 15-30% marketplace fees
- +2 more outcomes
Companies that use UniHop
Customer profileNamed customers2 records
Segments9 records
Ideal customer profiles4 records
UniHop technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
AI capability1 record
Feature6 records
UniHop partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and secondary.
- ShopifycoreAPI and webhook-based integration allowing Shopify store owners to automatically trigger UniHop deliveries when customers select local delivery at checkout. Orders flow with pickup address, drop-off, timing, and delivery style. Fulfillment updates return to Shopify. Requires developer setup via webhooks or custom app.
- ZapiersecondaryZapier integration enabling automated workflows connecting UniHop delivery orders with thousands of applications without custom API development.
- Make (formerly Integromat)secondaryMake integration for visual workflow automation connecting UniHop delivery operations with other business systems.
- ezCatersecondaryIntegration with ezCater catering platform for catering-specific delivery coordination and order management.
- Cartwheel (Retail/Café)secondaryIntegration with Cartwheel retail and café platform for order and delivery synchronization.
- Custom API IntegrationcoreOpen REST API for any platform integration. Supports order creation, status webhooks, tracking links, pricing quotes, and availability checks. RS256 JWT authentication. Base URL: https://backend.unihop.app/api/v1.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
UniHop competitors and assessment
Company assessmentDirect peers
- Shipday: Delivery management SaaS targeting SMB restaurants and local businesses with a no-commission, per-delivery model and live driver tracking. Closely comparable to UniHop in customer segment, pricing approach, and SMB self-serve onboarding.
- Onfleet: Last-mile delivery management software for SMB and mid-market businesses, providing dispatch, real-time tracking, and customer notifications. Direct competitor in the delivery orchestration layer.
- Tookan (by Jungleworks): Delivery management SaaS with route optimization, driver tracking, and automated notifications, widely used by SMB restaurants and retailers. Comparable in vertical breadth and SMB go-to-market.
- Circuit (formerly Circuit for Teams): Route planning and delivery management software for small delivery teams, with branded tracking links and proof of delivery. Overlaps UniHop on multi-stop route optimization for SMBs.
- Dispatch (formerly DispatchTrack): Delivery experience management platform for mid-market and enterprise with last-mile visibility, customer notifications, and proof of delivery. Comparable functionality aimed at larger businesses.
- GoShare: On-demand crowdsourced delivery platform for large items, furniture, and bulky goods using trucks and vans. Directly comparable to UniHop's Oversize delivery style and white-glove offering.
Broad incumbents
- Roadie (UPS): Crowdsourced delivery network owned by UPS offering same-day delivery across the US. Comparable in asset-light crowdsourced model and broad geographic coverage, though targeting larger shippers.
- DoorDash: Largest US delivery marketplace with restaurant, grocery, and retail categories. UniHop explicitly positions against DoorDash on its comparison pages, positioning itself as the off-marketplace alternative.
- Uber Eats: Major delivery marketplace operating alongside Uber's rideshare logistics network. Competes head-to-head with UniHop's target customers in restaurant delivery.
- Bringg: Delivery orchestration platform for enterprise retailers and restaurants, providing dispatch, tracking, and driver management. Comparable technology layer serving overlapping verticals at larger scale.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
UniHop social profiles
Digital presenceUniHop financial estimates
Financial estimateRevenue estimate
Valuation estimate
UniHop leadership team
Management profileNumber of profiles
Profiles1 record
UniHop funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
UniHop M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about UniHop
What does UniHop do?
UniHop is a managed last-mile delivery coordination platform for local businesses that pairs a software platform with a live human dispatch team monitoring every delivery from pickup to drop-off. Businesses access the platform via a self-serve web portal, REST API, Shopify integration, or CSV upload, and choose from four delivery styles — Standard, Multi-Stop Routes, Special Handling, and Oversize — with no commissions on order value, no minimum orders, and pricing as a base fee plus per-mile rate across all 50 US states plus select Canadian markets.
Is UniHop a public or private company?
UniHop is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was UniHop founded?
UniHop was founded in 2021. It employs 11 to 50 people.
Where is UniHop based?
UniHop is headquartered in Miami, United States, in the North America region.
How does UniHop make money?
Two revenue lines are on record. Per-Delivery Pricing is the primary driver. The others are multi-Stop Route Pricing.
Who are UniHop's main competitors?
Direct peers on record are Shipday, Onfleet, Tookan (by Jungleworks), Circuit (formerly Circuit for Teams), Dispatch (formerly DispatchTrack) and GoShare. Broad incumbents are Roadie (UPS), DoorDash, Uber Eats and Bringg.
Does UniHop have an API?
Yes. UniHop REST API enables programmatic control over delivery order creation, status tracking, pricing quotes, and driver availability. The API accepts JSON over HTTPS, uses RS256 JWT token authentication with RSA key pairs, and delivers status events via signed JWT webhooks. Base URL: https://backend.unihop.app/api/v1. Key endpoints include POST /quote for price estimates, POST /orders for order creation, GET /orders for status retrieval, POST /cancel for cancellations, and GET /availability for coverage checks. Supports all delivery styles: Standard, Hybrid, Special Handling, Oversize, and Multi-Stop Routes. Server-side environment required; sandbox testing available by contacting the developer team. Developer documentation is at docs.unihop.app.
What industry is UniHop in?
UniHop's product category is Last-Mile Delivery Management Software. Its primary akta.pro industry code is TLAEACAL, Order Visibility, Status Notifications & Customer Tracking Portal. Its NAICS code is 492110 and its SIC code is 4210.