What Expert IT & Telco does

Expert IT and Telco Pty Ltd, trading as Expert IT & Telco, is a privately held, family-owned Australian ICT provider headquartered in Preston, Victoria, founded in 1991. It sells and supports a unified ICT bundle to small and medium Australian businesses: cloud-hosted VoIP and on-premise Yeastar P-Series PBX phone systems, business handsets, managed IT services (device compliance, EDR, firewall, backup, Microsoft 365 administration), and connectivity products spanning nbn, Enterprise Ethernet, dedicated Business Fibre up to 10 Gbps and Telstra Wholesale-backed business mobile SIM plans. The company's core technology stack is partner-assembled — Yeastar/Yealink/Snom voice, Fortinet security, Microsoft 365, NinjaOne/Kaseya RMM, Datto/Acronis backup and Aussie Broadband/nbn fibre — with pre-configuration (VLANs, QoS, IVRs, security policies, firmware updates) performed in-house before deployment.

The firm targets Australian SMBs requiring a minimum of two phone users and serves customers remotely nationwide while providing on-site service across Greater Melbourne. Go-to-market is sales-led and consultative through a Melbourne-based direct/inside sales team, supported by a multi-channel digital presence (website, blog, Facebook, LinkedIn, Instagram, YouTube, TikTok) and validated by Trustindex-verified 4.8/5 Google reviews and a Top Rated Provider 2026 designation. Revenue is predominantly recurring subscription across managed services, cloud telephony, mobile and connectivity plans, supplemented by hardware sales and one-off professional services for installation and repair of legacy PBX/PABX systems from brands such as Panasonic, NEC, Avaya, iPECS, Aristel and Toshiba. Recent product expansion has added AI receptionist, call transcription and AI summaries (via Yeastar), an Essential IT Package bundling Microsoft 365 protection, CyberCert SMB1001 certification support and broader fibre/Ethernet tiering, signalling a strategy of deepening wallet share within the existing SMB base rather than expanding into new geographies or enterprise segments.

Name

Expert IT & Telco

Legal name

Expert IT and Telco Pty Ltd

Website

https://expertittelco.com.au

Company type

Private

Founded year

1991

Operating status

Operating

Headcount range

11–50 employees

Short description

Expert IT & Telco is a family-owned, Melbourne-based ICT provider founded in 1991 that delivers unified phone systems, managed IT, business internet and mobile plans to Australian small and medium businesses under one contract.

Ownership category

akta.pro rank

Product category

Business Communications and IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Telecommunications Resellers (517121), Computer Systems Design and Related Services (54151)

SIC

Services-Telephone Interconnect Systems (7385), Telephone Communications (No Radiotelephone) (4813), Services-Computer Programming Services (7371)

akta.pro primary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

akta.pro secondary industries

VoIP Access & ITSP Services (HDAIAHAD), Cloud & Infrastructure Support (Servers, Storage, Virtualization) (BPAAACAE)

Keywords

• VoIP phone systems
• Managed IT services
• Business internet
• Cloud communications
• Business mobile plans

Headquarters

HQ city

Preston

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Infrastructure, Operations, Supply Chain, Marketing or Sales, Technology or R&D

Revenue model

1. Business Phone Systems: Recurring revenue from cloud VoIP phone systems and on-premise Yeastar P-Series PBX installations, including handsets, setup, and ongoing support.
2. Managed IT Services: Monthly subscription plans for managed IT support including device compliance, endpoint detection and response, backups, firewall management, and Microsoft 365 services.
3. Business Internet Services: Recurring revenue from nbn, Enterprise Ethernet, and Business Fibre plans with various speed tiers and SLA restoration options.
4. Business Mobile Plans: SIM-only mobile plans using Telstra Wholesale Mobile Network with shared data, data banking, and eSIM options.
5. Hardware Sales: One-time sales of business handsets (Yealink, Snom, Fanvil, Grandstream), routers, firewalls, switches, printers, and CCTV equipment.
6. Professional Services: Setup, installation, configuration, fault repair, and on-site support services for phone systems, IT, and networks.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Expert IT & Telco sells and supports business phone systems (cloud-based VoIP and on-premise Yeastar P-Series PBX), managed IT services, business internet (nbn, Enterprise Ethernet, Business Fibre) and business mobile SIM plans for Australian small and medium businesses. They also sell compatible business handsets, provide PBX/PABX repair services and bundle Microsoft 365 protection services under a single Melbourne-based ICT support team.

Product overview

Expert IT & Telco offers a unified ICT solutions portfolio combining business phone systems, managed IT services, business internet, and mobile connectivity. The core phone system offerings include Cloud-based VoIP Phone System (cloud-hosted, no on-premise PBX) and New-Generation Office Phone System using Yeastar P-Series PBX (on-premise). These connect one business number across desk phones, mobile apps and computers with optional AI receptionist, call transcription and AI summaries. Supporting services include Business Phone System Repairs for 20+ PBX/VoIP brands, Business Phone Handsets from Yealink/Snom/Fanvil/iPECS/Grandstream/NEC/Panasonic/Samsung/Hybrex, and Managed IT Services including the Essential IT Package (6-service Microsoft 365 protection bundle). Connectivity options span Business nbn plans (50Mbps to 2000Mbps), Enterprise Ethernet (symmetrical 100-1000Mbps), Business Fibre (up to 10Gbps), Business SIM Only Plans with 4G/5G and data pooling, and 4G/5G Backup Services. Office Printers are also available. All services are designed for small to medium Australian businesses with local Melbourne support and can be bundled onto a single invoice.

Differentiator

Problem solved

Functional benefit

Products and services

• Cloud-based VoIP Phone System A cloud-hosted VoIP phone system that connects one business number across desk phones, mobile apps and computers without an on-premise PBX box, with optional AI receptionist, call transcription and AI summaries. Designed for Australian SMBs needing flexible mobile, desktop and remote call handling.
• New-Generation Office Phone System (Yeastar P-Series) An on-premise Yeastar P-Series PBX installed at the customer's office, providing the same modern mobile, desktop and remote-working features as cloud systems, with optional AI call summaries and AI receptionist capabilities. Targets SMBs that prefer an in-office phone system.
• Business Phone System Repairs Repair services for PBX, PABX and VoIP systems across brands including Panasonic, NEC, Avaya, iPECS, Aristel, Toshiba, Hybrex, Fanvil, Grandstream, Samsung and Cisco. Available to new and existing customers in Melbourne.
• Business Phone Handsets Sale of VoIP desk phones and handsets from brands including Yealink, Snom, Fanvil, iPECS, Grandstream, Panasonic, NEC, Avaya, Samsung and Hybrex, supplied with local Melbourne setup and support.
• Managed IT Services Monthly managed IT support including device compliance, endpoint detection and response, managed firewall, email protection, web protection, backup and disaster recovery, network management, Microsoft 365 administration, and SD-WAN/SASE services for Australian SMBs.
• Essential IT Package (Microsoft 365 Managed Protection) A bundled subscription of six Microsoft 365 protection services: user administration, Microsoft 365 backup, unlimited cloud backup and recovery, email security, collaboration security and security posture management. Exclusive to Microsoft 365 Business users.
• Business nbn Plans Business internet plans over the nbn network from nbn 50/20 Essential up to nbn 2000/500 Pro Ultrafast, with unlimited data, optional 4G backup, static IP addresses and SLA-backed fault restoration targets.
• Enterprise Ethernet NBN Enterprise Ethernet with symmetrical download and upload speeds from 100/100 Mbps to 1000/1000 Mbps, configurable bandwidth options (Best Effort or Committed) and Bronze/Silver/Gold eSLA restoration targets of 12, 8 or 4 hours.
• Business Fibre Ultrafast dedicated fibre internet with symmetrical speeds up to 10Gbps for cloud workloads, large file transfers and data-heavy business use, available where nbn coverage is unavailable.
• Business SIM Only Mobile Plans Mobile SIM-only plans using the Telstra Wholesale Mobile Network with 4G/5G data options (5GB-180GB for mobiles, 12GB-400GB for tablets/laptops), shared data pooling, data banking, eSIM support and unlimited calls/SMS within Australia plus international calls to 15 countries.
• 4G/5G Backup Internet Services Optional 4G/5G backup internet services using the Optus or Telstra Wholesale Mobile Network to provide failover connectivity and business continuity when the primary nbn or fibre link is down.
• Office Printers Sale of office multifunction printers for everyday printing, scanning and copying, backed by local Melbourne support and supplied as part of the bundled office equipment offering.

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability5 records

Feature4 records

Partnerships

17 partnerships are on record, tiered core and secondary.

• MicrosoftcoreTechnology or IntegrationPartnership for Microsoft 365 services, Teams Calling integration, and Microsoft 365 managed protection packages including backup, email security, and collaboration security tools.
• YealinkcoreTechnology or IntegrationPrimary VoIP phone brand partner providing business desk phones and Yeastar P-Series PBX systems for cloud and office-based phone solutions.
• YeastarcoreTechnology or IntegrationYeastar P-Series PBX appliances for new-generation office phone systems with cloud and AI capabilities.
• FortinetcoreTechnology or IntegrationFortinet partner providing business-grade firewall solutions, secure SD-WAN, and advanced threat protection as part of managed security services.
• SnomcoreChannel Partner/ Reseller/ DistributorSnom Gold Partner supplying European-designed business VoIP phones including D8XX series and expansion modules.
• 8x8secondaryTechnology or IntegrationCloud communications platform partner for business phone solutions.
• Aussie BroadbandsecondaryTechnology or IntegrationBusiness internet provider partner for nbn and fibre services.
• DrayTeksecondaryTechnology or IntegrationNetwork hardware partner providing business routers and VPN solutions.
• LexmarksecondaryChannel Partner/ Reseller/ DistributorOffice printer partner for multifunction devices and printing solutions.
• Telstra Wholesale Mobile NetworkcoreTechnology or IntegrationMobile network provider for business SIM-only plans, 4G/5G data options, and backup services using Telstra Wholesale Mobile Network.
• nbn (National Broadband Network)coreTechnology or IntegrationPrimary business internet provider offering nbn plans with various speed tiers and SLA restoration options.
• OptussecondaryTechnology or IntegrationOptional 4G backup network partner for businesses requiring mobile network redundancy.
• NinjaOnesecondaryTechnology or IntegrationRMM (Remote Monitoring and Management) platform partner for managed IT services delivery.
• KaseyasecondaryTechnology or IntegrationIT management software partner for managed services delivery.
• DattosecondaryTechnology or IntegrationBackup and disaster recovery platform partner for endpoint and cloud backup solutions.
• AcronissecondaryTechnology or IntegrationCyber protection and backup partner for business data protection services.
• CyberCert (Authorised Partner)secondaryImplementation/ SI/ Consulting PartnerAuthorised CyberCert Partner for SMB1001 certification support, helping businesses achieve cyber security certification for insurance and compliance requirements.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Others

• 8x8:

Broad incumbents

• RingCentral: Global UCaaS provider offering cloud PBX, AI-powered communications, and contact centre services. Direct substitute for the cloud VoIP and AI features the subject company resells through Yeastar and 8x8.
• Telstra Enterprise / Business: Australia's largest telco offering business mobile, internet, cloud voice, and managed services to all customer tiers. Competes across the full stack the subject company offers, with much greater scale and breadth.
• Macquarie Telecom: ASX-listed Australian telecommunications and hosting provider offering cloud PBX, business internet, mobile, and managed hosting for mid-market and enterprise customers. Broader portfolio with deeper reach than the subject company.
• Optus Business: Major Australian carrier providing mobile, nbn, fibre, unified communications, and managed services to SMB and enterprise. Overlapping capability set across phone, internet, and mobile services.

Direct peers

• Vonex Telecom: ASX-listed Australian VoIP and unified communications provider serving small and medium businesses with cloud PBX, hosted telephony, and connectivity services. Comparable product set and SMB customer focus.
• Next Telecom: Australian business telco providing phone systems, internet, mobile, and cloud services to SMBs. Similar product portfolio and customer profile, including Microsoft Teams integration and cloud PBX offerings.
• Commander (commander.com): Australian provider of business phone systems, managed IT, internet, and mobile services targeting SMB and mid-market customers. Closest direct peer given its similar full-stack ICT bundling and SMB focus across Australia.
• MNF Group (MyNetFone): Australian wholesale and retail VoIP/UCaaS provider serving SMBs and enterprises with cloud telephony, SIP trunking, and conferencing. Direct competitor in the Australian hosted telephony market.

Regional players

• Aussie Broadband: ASX-listed Australian business internet provider offering nbn, Enterprise Ethernet, and fibre services. Both a wholesale supplier to the subject company and a competitor for the same Australian SMB internet customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@ExpertITTelco
• Facebookm.facebook.com/people/Expert-IT-and-Telco/61556697547169
• LinkedInlinkedin.com/company/expert-it-and-telco
• Instagraminstagram.com/expertitandtelco
• TikToktiktok.com/@expert.it.telco?is_from_webapp=1&sender_device=pc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Expert IT & Telco