What bigblue.io does

Bigblue SAS is a French commerce operations platform and third-party logistics (3PL) provider headquartered in Toulouse, France, serving e-commerce and retail brands across Europe. The company operates nine owned/managed fulfillment centers totaling 147,500 m² across France (six sites), the United Kingdom, Spain and Germany, processing 24 million orders in 2025 for more than 600 brands including CABAIA, MUJI, Greenweez, Tupperware, Unbottled and ZOEVA Cosmetics.

The platform combines physical fulfillment with a modular software suite accessed via the Bigblue App (app.bigblue.co) and Store API. Core products include Logistics (reception, storage, picking, packing, delivery), Tracking (branded post-purchase tracking that reduces 'Where's my order?' tickets by 50%), Checkout (Fast Tags delivery-date prediction delivering up to 5% conversion lift), Returns (recovering up to €39 in LTV per return through exchange/store-credit flows), and Integrations (14+ certified connections including Shopify, Amazon Seller Central, BigCommerce, Klaviyo, Zendesk, Gorgias, Magento and Fnac). Proprietary algorithms cover AI-driven SKU inventory forecasting, packaging volume optimization (average 22% reduction), and address validation. Bigblue is positioned as the only European 3PL with a fully integrated Amazon FBA labelling solution.

The company monetizes through four streams: transaction-based fulfillment fees with volume-based discounts, a mandatory monthly/annual app subscription, optional Experience Packs (Conversion, Delivery, Returns add-ons), and Ad Valorem insurance up to €10,000 per shipment. Go-to-market is hybrid: enterprise field sales targeting ambitious scaling brands, plus a self-serve PLG portal with Shopify onboarding in under 30 seconds. The platform serves D2C, B2B/wholesale, and omnichannel retailers across verticals spanning fashion, beauty, green/eco brands, food, and scaling e-commerce. The company was registered as Bigblue SAS in Toulouse in 2016 and holds Ecocert BIO, UK FHDDS, GDPR, Shopify, and Google certifications.

Name

bigblue.io

Legal name

Bigblue SAS

Website

https://bigblue.io

Company type

Private

Founded year

2016

Operating status

Operating

Short description

Bigblue SAS is a French commerce operations platform and 3PL provider running nine European fulfillment centers across France, UK, Spain and Germany, processing 24 million orders annually for 600+ e-commerce and retail brands including CABAIA, MUJI, Tupperware and Unbottled.

Ownership category

akta.pro rank

Product category

E-commerce fulfillment and logistics services

NAICS

General Freight Trucking, Long-Distance (48412)

SIC

Trucking (No Local) (4213)

akta.pro primary industry

Bulky & Oversized E-commerce Fulfillment (Large Parcel/Two-Person Delivery Prep) (TLAIADAJ)

akta.pro secondary industries

Seller-Fulfilled Prime / Same-Day & Rapid Delivery Fulfillment Centers (TLALADAE), B2B / Wholesale Fulfillment Centers (TLALADAB)

Keywords

• E-commerce fulfillment services
• Third-party logistics
• Commerce operations platform
• Warehouse management system
• Order fulfillment software

Headquarters

HQ city

Toulouse

HQ country

France

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Operations, Supply Chain, Personnel, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Fulfillment Services: Core logistics services including reception, storage, picking, packing, and delivery. Fees based on order volume with discounts as monthly volume increases.
2. App Subscription: Required subscription to access fulfillment services through Bigblue's merchant portal. Billed monthly or yearly with auto-renewal.
3. Experience Packs: Optional add-on packs for Conversion, Delivery, and Returns features based on usage. Customizable modules to enhance customer experience.
4. Ad Valorem Insurance: Optional insurance coverage up to €10,000 per shipment for loss or damage, available for orders fulfilled from French warehouses.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels11 records

Core offering

Bigblue is a commerce operations platform that combines 3PL logistics services with AI-powered software for e-commerce and retail brands across Europe. It operates nine fulfillment centers in France, the UK, Spain, and Germany (147,500 m² total) and provides end-to-end logistics, branded tracking, delivery promise checkout tools, returns management, and marketplace integrations for over 600 brands. The platform is accessed via the Bigblue App merchant portal and Store API, and processed 24 million orders in 2025.

Product overview

Bigblue is a commerce operations platform offering a modular suite of logistics solutions for e-commerce and retail brands. The core platform consists of five interconnected products: Logistics (worldwide shipping through a European warehouse network), Tracking (branded customer-facing tracking), Checkout (delivery promise and conversion tools), Returns (returns management), and Integrations (connecting sales channels like Shopify, Amazon, and WooCommerce). The platform is accessed via the Bigblue App merchant portal and Bigblue Store API. Additional offerings include plastic-free packaging, Ad Valorem insurance, and Ecocert-certified sustainable fulfilment. Bigblue operates nine fulfilment centres across France, Spain, UK, and Germany, processing 24 million orders in 2025 for 600+ brands.

Differentiator

Problem solved

Functional benefit

Products and services

• Logistics Worldwide shipping and scaling capabilities through Bigblue's European warehouse network spanning nine fulfillment centers across France, the UK, Spain, and Germany (147,500 m² total). Handles reception, storage, picking, packing, delivery, and returns management for e-commerce brands scaling from 500 to 150,000 orders monthly.
• Tracking Branded proactive tracking solution that builds customer trust, cuts 'Where's my order?' support tickets by 50%, and opens a second purchase window while the first order is in transit. Designed for e-commerce brands seeking to retain revenue and reduce customer service workload.
• Checkout Conversion optimization suite including Fast Tags that display exact arrival dates on every product based on inventory availability and customer postcode. Delivers conversion lifts of up to 5% for e-commerce brands.
• Returns Returns management solution that retains revenue and reduces team workload. Customers can choose between exchange, store credit, or refund. Brands recover up to €39 in LTV per return and can push exchanges through store credit to avoid losing customers.
• Bigblue App Merchant application portal enabling e-commerce brands to self-serve onboard, connect stores (Shopify integration in under 30 seconds), manage inventory in real time, track orders, and handle returns across the Bigblue warehouse network.

Quantifiable outcome

• Reduces 'Where's my order?' support tickets by 50% with branded tracking
• +9 more outcomes

Named customers21 records

Segments8 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

AI capability4 records

Feature6 records

Partnerships

23 partnerships are on record, tiered core, minor, premium, basic, infrastructure and competitive.

• HiplicoreStrategic or Co-development PartnerEco-friendly reusable packaging partner offering fully reusable parcels for €2 additional cost. Customers fold and return packages via any mailbox for free redistribution.
• LizeeminorStrategic or Co-development PartnerPart of Collectif pour une Logistique Responsable (Collective for Responsible Logistics) focused on smarter and more sustainable logistics industry.
• PickMeminorStrategic or Co-development PartnerPart of Collectif pour une Logistique Responsable (Collective for Responsible Logistics) focused on smarter and more sustainable logistics industry.
• Coursier.frminorStrategic or Co-development PartnerPart of Collectif pour une Logistique Responsable (Collective for Responsible Logistics) focused on smarter and more sustainable logistics industry.
• Collectif pour une Logistique ResponsablecoreStrategic or Co-development PartnerCommunity of logistics professionals committed to smarter and more sustainable logistics industry. Shared manifesto for collaborative rethinking of logistics chain.
• AmazoncoreTechnology or IntegrationPremium integration with Amazon Seller Central. Only 3PL in Europe with fully integrated Amazon FBA labelling solution. Auto-retrieves labels every 30 minutes with near-zero errors.
• Global-epremiumTechnology or IntegrationPremium integration for simplified shipping to countries outside the EU and United Kingdom.
• ShopifycoreTechnology or IntegrationCertified partner. Connect Shopify store in less than 30 seconds. Sync orders, tracking, location information, products, and inventory automatically.
• BigCommercepremiumTechnology or IntegrationPremium integration. Connect BigCommerce and sync orders, tracking, location information, products, and inventory.
• KlaviyopremiumTechnology or IntegrationPremium integration. Use fulfillment and delivery events to trigger email and SMS workflows.
• ZendeskpremiumTechnology or IntegrationPremium integration. Streamline customer support with order history at agent fingertips.
• GorgiaspremiumTechnology or IntegrationPremium integration. Streamline customer support with order history at agent fingertips.
• FastmagpremiumTechnology or IntegrationPremium ERP integration. Simplify omnichannel sales by syncing B2B inventory and restocking flagship boutiques.
• FnacpremiumChannel Partner/ Reseller/ DistributorConnect to Fnac marketplace and fulfill orders with Bigblue.
• MagentopremiumTechnology or IntegrationPremium integration. Connect Magento and sync orders, products, and inventory.
• WixbasicTechnology or IntegrationBasic integration. Connect Wix and sync orders, products, and inventory.
• PrestaShopbasicTechnology or IntegrationBasic integration. Connect PrestaShop and sync orders, shipping methods, products, and inventory.
• WooCommercebasicTechnology or IntegrationBasic integration. Connect WooCommerce and sync orders, shipping methods, tracking information, products and inventory.
• SlackbasicTechnology or IntegrationBasic integration. Receive notifications on new orders, cancellations, and fulfillment updates.
• Amazon Web Services (AWS)infrastructureTechnology or IntegrationWebsite hosted by AWS. Cloud infrastructure for Bigblue platform.
• Google Cloud PlatforminfrastructureTechnology or IntegrationMerchant application hosted on Google Cloud Platform.
• ShipBobcompetitiveTechnology or IntegrationCompetitor 3PL provider with multi-carrier capabilities and UK warehouses in Manchester, Birmingham, and Wellesbourne.
• FulfilmentcrowdcompetitiveTechnology or IntegrationCompetitor 3PL provider operating six warehouses across England.

Scale indicators22 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Huboo: UK-based tech-enabled 3PL serving e-commerce SMBs and scaling brands, with multi-location fulfillment centers and a managed services platform. Comparable to Bigblue's focus on D2C and omnichannel brands in Europe.
• ShipBob: US-founded tech-enabled 3PL for e-commerce brands, with global fulfillment network including UK warehouses in Manchester, Birmingham, and Wellesbourne. Directly comparable to Bigblue's model of combining fulfillment centers with merchant-facing software.
• Cubyn: French e-commerce fulfillment 3PL offering warehousing, pick-pack-ship, and returns services for D2C brands. Closest geographic and model competitor to Bigblue in the French market.
• ShipHero: US-based e-commerce fulfillment 3PL with proprietary WMS software and multiple warehouse locations. Comparable technology-plus-warehousing hybrid model targeting scaling D2C brands.
• Fulfilmentcrowd: UK-based 3PL operating six warehouses across England, serving e-commerce brands with cloud-based fulfillment software. Comparable to Bigblue in geographic overlap and tech-enabled service model.

Regional players

• Stuart: European same-day last-mile delivery platform operating in France, Spain, UK, Italy, and Poland. Adjacent to Bigblue's operations through last-mile delivery partnerships and same-day urban fulfillment.

Emerging players

• Sendcloud: European multi-carrier shipping and fulfillment software platform, headquartered in the Netherlands. Overlaps with Bigblue on shipping/checkout integrations but is primarily a shipping software layer rather than a 3PL operator.
• Packlink: European shipping management platform comparing carriers and managing label printing for SMB e-commerce sellers. Adjacent to Bigblue's checkout/tracking product but does not operate warehouses.

Broad incumbents

• DHL eCommerce: Division of Deutsche Post DHL Group providing cross-border e-commerce logistics, warehousing, and last-mile delivery across Europe and globally. Competes with Bigblue for enterprise e-commerce fulfillment contracts at much larger scale.
• GLS (General Logistics Systems): European parcel and logistics provider owned by Royal Mail, operating across 40+ countries with B2B and B2C parcel services. Competes with Bigblue on cross-border European e-commerce shipping.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Bigblue_co
• YouTubeyoutube.com/channel/UCSO1bJXlLLT2KstypHFD7Ww
• Facebookfacebook.com/bigblue.co.logistics
• LinkedInlinkedin.com/company/bigblue-co
• Instagraminstagram.com/bigblue.co

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about bigblue.io