Execs In The Know

What Execs In The Know does

Execs In The Know (EITK) is a privately held LLC founded in 2010 and headquartered in Phoenix/Peoria, Arizona, that operates a global customer experience (CX) leadership community. The company runs the KIA (Know It All) online community of more than 1,500 senior CX leaders from major corporate brands, and produces the annual Customer Response Summit (CRS) conference series in Scottsdale, San Diego, and (forthcoming) Dallas. Its product portfolio also includes CX Insight Magazine (a quarterly thought-leadership publication), proprietary annual research reports (CX Leaders Trends & Insights, channel investment surveys), the CX Vendor Directory, the CX Marketplace, KIA Champions and Expert Network recognition programs, The Leadership Table executive dining series, and AI-themed webinars.

Underlying technology is built on third-party platforms: the KIA community runs on Higher Logic's community software, and CRS events run on Brella's event app, which provides AI-powered matchmaking and scheduling. EITK does not develop proprietary ML models or core infrastructure, and operates with a very small internal team of 1-10 employees.

EITK operates a two-sided, freemium-plus-sponsorship business model. Membership in KIA is free for vetted end-user CX leaders at corporate brands. Revenue is generated from (a) paid CRS event registrations ($999-$1,299 per corporate attendee; $3,499 for sponsoring partners), (b) multi-tiered business partner sponsorships at CRS and year-round (Platinum, Gold, Silver, plus digital engagement, content promotion, and research collaboration tracks), (c) CX Vendor Directory and CX Marketplace listings from CX technology and BPO vendors, and (d) research subscriptions and content licensing. The customer base includes senior CX executives from Fortune 500 enterprises such as United Airlines, American Airlines, Nintendo, Electronic Arts, The Home Depot, Uber, Truist, Peloton, Zillow, Grubhub, Princess Cruises, Belk, and OfferUp; the paying customer base is concentrated among ~30 CX technology and BPO vendors including Zendesk, ASAPP, TELUS Digital, Gladly, Freshworks, Cresta, Sierra, RingCentral, Teleperformance, VXI, and ibex.

Name

Execs In The Know

Legal name

Execs In The Know, LLC

Website

https://execsintheknow.com

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Execs In The Know is a privately held CX leadership community operating the KIA online network of 1,500+ senior customer experience executives and the annual Customer Response Summit conference series, monetizing via event registrations, multi-tiered vendor sponsorships, and a CX Marketplace for enterprise CX technology and BPO providers.

Ownership category

akta.pro rank

Product category

Customer Experience Community & Events

NAICS

Convention and Trade Show Organizers (56192), Convention and Trade Show Organizers (561920)

SIC

Services-Membership Organizations (8600), Services-Management Consulting Services (8742), Miscellaneous Publishing (2741)

akta.pro primary industry

Customer Experience (CX) & Service Excellence (EDABACAB)

akta.pro secondary industries

Customer Experience (CX) & Digital Experience (BPAHAEAC), Executive Summits & Invitation-Only Forums (MPAGAGAK), Virtual/Hybrid Conference Production & Platform Management (THAHACAM), Sponsorship, Exhibitor & Partnership Management Services (THAHACAK), Customer Experience (CX) & Voice-of-Customer Analytics (BPAHALAK)

Keywords

• Customer experience community
• CX leadership events
• Executive networking platform
• CX research reports
• Vendor sponsorship marketplace

Headquarters

HQ city

Phoenix

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Event Registration Fees: Revenue generated from CRS conference registrations. Corporate brand leaders pay $999-$1,299 per attendee for the three-day summit, with early-bird discounts available. Business partners pay $3,499 for sponsorship-only attendance. Additional revenue from specialized workshops, case studies, and networking events within the conferences.
2. Corporate Membership (KIA): Free membership model for end-user CX leaders with premium features for community engagement. The KIA community provides year-round access to discussions, exclusive research, and networking opportunities at no cost to qualified corporate brand CX leaders.
3. Business Partner Sponsorships: Revenue from CX technology and service providers who sponsor CRS events and participate in the CX Marketplace. Sponsorship packages include various engagement levels (Platinum, Gold, Silver), digital engagement opportunities, content promotion, research collaboration, and live event participation.
4. CX Vendor Directory Listings: Revenue from CX technology and service providers purchasing listings in the vendor directory. Vendors pay for enhanced visibility and engagement opportunities within the KIA community of CX leaders.
5. Research and Content Licensing: Revenue generated from proprietary CX research reports, CX Insight Magazine subscriptions, whitepapers, and webinar content. The organization conducts annual surveys and publishes trend reports that are valuable to CX leaders and vendors.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels10 records

Core offering

Execs In The Know operates a CX leadership community through the KIA (Know It All) members-only online platform with 1,500+ senior CX executives, hosts the annual Customer Response Summit (CRS) conferences in major US cities, and publishes CX Insight Magazine and proprietary CX research reports. Revenue is generated primarily through corporate event registrations, business partner sponsorships, vendor directory listings, and content/research licensing.

Product overview

Execs In The Know is a CX leadership community platform operating as a unified ecosystem of interconnected products. The core offering centers on the KIA (Know It All) Community — a members-only network of 1,500+ CX leaders — combined with the Customer Response Summit (CRS) conference series, CX Insight Magazine, and CX Research publications. The portfolio includes supporting products: the CX Vendor Directory (a curated partner marketplace), CX Marketplace (partner thought leadership), KIA Champions Program (recognition), Expert Network (advisory group), The Leadership Table (executive dining series), Webinars, Whitepapers, Blog, and Brand Spotlights. The platform facilitates peer learning, knowledge sharing, and business connections for customer experience professionals.

Differentiator

Problem solved

Functional benefit

Brands

• KIA (Know It All): A free, members-only online community for CX leaders with more than 1,500 members, providing year-round access to discussions, research, and networking.
• CX Insight Magazine
• Customer Response Summit (CRS)
• The Leadership Table
• CX Marketplace
• KIA Champions
• Expert Network

Products and services

• KIA (Know It All) Community A free, members-only online community platform where senior CX executives from major enterprise brands connect with peers, ask questions, share insights, and access exclusive research and networking opportunities year-round. Access is by invitation and application, with vetting to ensure end-user CX leader status.
• Customer Response Summit (CRS) Annual three-day CX leadership conferences bringing together 200-250 senior CX executives from leading brands for keynotes, panels, breakout sessions, case studies, and networking events. Corporate brand leaders pay $999-$1,299 per attendee; business partner sponsors pay $3,499.
• CX Insight Magazine A quarterly digital magazine delivering thought leadership and perspectives from top customer experience executives, exploring people, strategies, and innovations shaping the future of CX.
• CX Research Proprietary research reports and annual surveys covering AI adoption in customer experience, channel strategy, consumer preferences, and CX industry trends. Includes the CX Leaders Trends & Insights series and periodic channel investment surveys.
• CX Vendor Directory A curated directory within the KIA community showcasing CX technology and service providers with detailed company information, allowing CX leaders to discover and connect with industry vendors across categories such as AI, CRM, CCaaS, BPO, and consulting.
• CX Marketplace An online marketplace delivering detailed partner thought leadership and resources to CX leaders, with vendors submitting new materials monthly across categories including Artificial Intelligence, CRM, Data Analytics, and Employee Engagement. Curated to maintain a no-pressure-to-buy environment.
• The Leadership Table An exclusive, limited-seating dinner series designed for forward-thinking brand leaders shaping the future of customer experience. A high-touch peer dining experience complementing the larger CRS conference format.
• CX Channel Investment Survey (December 2025) A research survey product covering CX leaders' channel investment priorities and consumer communication preferences.
• 2026 CX Leaders Trends & Insights: Corporate Edition Annual proprietary research report covering AI adoption in customer experience operations, channel strategy, and key trends shaping corporate CX leadership.

Quantifiable outcome

• KIA community has grown to over 1,500 CX leaders from major corporate brands
• +4 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

35 partnerships are on record, tiered core and minor.

• BrellacoreTechnology or IntegrationBrella provides the event app technology powering CRS conferences, enabling agenda access, personalized scheduling, AI-powered matchmaking between attendees, in-app messaging, and QR code badge exchange. Enhances the attendee experience through seamless networking capabilities.
• Higher LogiccoreTechnology or IntegrationHigher Logic provides the community platform technology powering the KIA online community. The platform enables discussion forums, document libraries, member directories, and community engagement features for CX leaders.
• The Phoenician ScottsdaleminorOthersLuxury resort venue partner for CRS Scottsdale 2026. Provides exclusive group rates for attendees and hosts the conference experience in a premium desert setting designed to inspire connection and learning.
• InterContinental San DiegominorOthersWaterfront venue partner for CRS San Diego 2025. Hosted the conference at a premium location with panoramic harbor views, rooftop pool, and state-of-the-art meeting spaces.
• ASAPPminorGTM or Marketing PartnerAI solution provider and CRS event partner. Featured in case study sessions and vendor directory. Participates in the CX Marketplace to showcase GenerativeAgent platform to CX leaders.
• TELUS DigitalminorGTM or Marketing PartnerDigital customer experience and AI solutions provider, CRS event partner. Showcased AI capabilities and Fuel iX GenAI engine through sessions and CX Marketplace presence.
• Alta ResourcesminorGTM or Marketing PartnerBPO partner and CRS event sponsor. Featured in panel discussions on employee-first culture and CX delivery. Showcased at Innovations Lab.
• GladlyminorGTM or Marketing PartnerCustomer service platform and CRS event partner. Featured in the vendor directory and CX Marketplace as a provider of AI-powered customer service software.
• FlipminorGTM or Marketing PartnerVoice AI provider and CRS event partner. Featured in live demos showing rapid Voice AI deployment, including the Belk case study launching Voice AI in 74 days.
• ZendeskminorGTM or Marketing PartnerCustomer experience software provider, CRS event partner and CX Marketplace participant. Featured in sessions on transforming contact centers into modern resolution engines.
• COPC Inc.minorGTM or Marketing PartnerCX consulting, training, and certification firm, CRS event partner. Provided executive consultant for sessions on CX technology sourcing and Generative Agent pilots.
• CrestaminorGTM or Marketing PartnerAI-powered contact center solutions provider, CRS event partner. Featured in sessions on balancing AI and human intelligence in CX delivery.
• FreshworksminorGTM or Marketing PartnerCustomer and employee experience software provider, CRS event partner. Conducted Tech Forum session on AI powering omnichannel customer service.
• LaivlyminorGTM or Marketing PartnerAI platform for contact centers, CRS event partner. Featured in case study with TripAdvisor on AI transformation playbook.
• IntouchCXminorGTM or Marketing PartnerCustomer experience management and AI solutions provider, CRS event partner. Featured in session with Michelin on transforming consumer journeys.
• ReddyminorGTM or Marketing PartnerAI-powered coaching and training platform, CRS event partner. Featured in session on next-gen agent onboarding with Morgan & Morgan.
• ibexminorGTM or Marketing PartnerBPO and digital marketing solutions provider, CRS event partner. Showcased AI-powered ibex Wave iX solutions to CX leaders.
• transcosmosminorGTM or Marketing PartnerGlobal BPO and digital transformation services provider, CX Marketplace participant. Offers CX and BPO solutions across Asia and global markets.
• VXI Global SolutionsminorGTM or Marketing PartnerCustomer care and CX solutions provider, CRS event partner. Featured in CX Marketplace with 45,000+ employees across 42 global locations.
• TeleperformanceminorGTM or Marketing PartnerDigital business services company, CRS event partner. Showcased comprehensive service portfolio to CX leaders at the event.
• TranscomminorGTM or Marketing PartnerAI-enhanced CX services provider, CRS event partner. Featured in CX Marketplace as provider of customer care services to ambitious global brands.
• UJETminorGTM or Marketing PartnerAI-powered contact center platform, CX Marketplace participant and vendor directory listing. Offers cloud-native, CRM-first contact center solution with multimodal capabilities.
• SierraminorGTM or Marketing PartnerAI customer experience platform co-founded by Bret Taylor (former co-CEO of Salesforce), CX Marketplace participant. Positioned as platform for building human customer experiences with AI.
• harpin AIminorGTM or Marketing PartnerAI-powered growth partner for enterprises, CRS event partner and CX Marketplace participant. Helps CX, sales, ops, and marketing teams convert faster and personalize at scale.
• RingCentralminorGTM or Marketing PartnerAI-powered business communications and contact center provider, CRS event partner. Featured in sessions on CX technology sourcing.
• MosaicxminorGTM or Marketing PartnerConversational AI and IVA technology provider, CRS event partner. Featured in sessions on building empathetic Voice AI at scale.
• Clear HarborminorGTM or Marketing PartnerBrand-centric BPO solutions provider, CX Marketplace participant. Positions as trusted partner in delivering exceptional customer experiences.
• CustomerServminorGTM or Marketing PartnerBPO outsourcing ecosystem and CX Marketplace participant. Founded by Nick Jiwa, pioneer of modern BPO, helping brands select right outsourcing partnerships.
• liveprominorGTM or Marketing PartnerKnowledge management solution provider, CX Marketplace participant. Only knowledge management solution with COPC Inc. approved technology provider status.
• PTP, Inc.minorGTM or Marketing PartnerProfessional services firm for customer service solutions, CRS event partner and CX Marketplace participant. Featured in sessions on aligning Generative Agent pilots to risk tolerance.
• AssembledminorGTM or Marketing PartnerAI platform for customer support workforce management, CX Marketplace participant. Helps companies manage, forecast, and staff human and AI agents.
• ACC PremiereminorGTM or Marketing PartnerTechnology-first global omnichannel outsourced contact center, CX Marketplace participant. Delivers exceptional CX through AI-powered automation and premium live agent support.
• ROI CX SolutionsminorGTM or Marketing PartnerFull-service contact center solutions provider, CX Marketplace participant. 16+ years delivering integrated inbound and outbound contact center solutions.
• CollaborationRoomminorGTM or Marketing PartnerVirtual Contact Center Floor SaaS platform, CX Marketplace participant. Patented platform for engaging, managing, training, and coaching agents regardless of location.
• NAMI (National Alliance on Mental Illness)minorOthersCharitable partner for CRS San Diego 2025 Leading with Impact Walking Tour. EITK donated $150 per walking tour participant to support mental health awareness.

Scale indicators6 records

Recent moves6 records

Expansion highlights5 records

Emerging players

• Medallia: Medallia is a customer experience analytics platform that hosts its own customer events (Medallia Experience) and produces CX thought leadership content. It competes for CX leader attention and sponsorship share in the same ecosystem as EITK.
• Qualtrics: Qualtrics is an experience management platform running its own X4 summit and customer community for CX practitioners. It overlaps with EITK as both a CX platform and a community/event organizer, though with a tech-product-led model rather than a pure community model.

Direct peers

• Enterprise Connect: Enterprise Connect is a major conference for enterprise communications and contact center technology, attracting many of the same CX leaders and CX technology sponsors as EITK's CRS events. It competes for the same event-driven demand generation and sponsorship budgets.
• Customer Contact Week (CCW): CCW produces large-scale executive conferences, workshops, and awards programs for customer contact and CX leaders. It competes with CRS for sponsorship dollars and CX executive mindshare, with a broader but less intimate event format.
• CXPA (Customer Experience Professionals Association): CXPA is a nonprofit professional association for CX practitioners offering certification, local chapter events, and an annual conference (CX Summit). It overlaps with EITK on CX leader community-building, training, and conferences, but with a broader practitioner base and association model.
• Contact Center World: Contact Center World operates a global community, awards program, and conferences for the contact center industry. It is comparable to EITK as a peer-led community targeting CX/contact center leaders with events and recognition programs.
• ICMI (International Customer Management Institute): ICMI is the longest-running professional community and conference provider specifically for contact center and customer management leaders. It competes directly with EITK in hosting flagship CX/contact center events, publishing research, and offering training/certification, targeting the same senior practitioner audience.
• CX Network: CX Network runs global CX conferences (CX Summit series) and a content/community platform for senior customer experience leaders. It directly parallels EITK's combination of executive events, research content, and an online community.

Broad incumbents

• Forrester (CX research practice): Forrester is a major analyst firm with a large CX research practice serving enterprise CX leaders via reports, events, and advisory. It competes for CX thought leadership and research budget but operates across many industries rather than as a community platform.
• Gartner (CX research practice): Gartner provides enterprise research and advisory including customer service/contact center coverage. As a broad incumbent analyst firm, it competes for the same enterprise CX leader attention and budget that EITK monetizes via events and content.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/execsintheknow
• Facebookfacebook.com/ExecsInTheKnow
• LinkedInlinkedin.com/company/execs-in-the-know
• Instagraminstagram.com/execsintheknow

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Execs In The Know